Solving the world's toughest intranet challenges (SharePoint Saturday Toronto)
3 likes797 views
The document summarizes a presentation about tackling intranet challenges at Goldcorp using SharePoint. It discusses 5 key challenges: 1) merging 13 intranets into one, 2) redesigning the information architecture, 3) engaging field workers by going mobile, 4) balancing control and autonomy with permissions, and 5) managing radical change. Attendees are encouraged to think holistically about the digital workplace and use a blended approach of tools beyond just the intranet. Testing and change management are also important aspects to focus on.
Solving the world's toughest intranet challenges (SharePoint Saturday Toronto)
- 1. Solving the world's toughest intranet problems Innovation at work: Sept 19th , 2015 SharePoint Saturday
- 2. Hello. Lead Consultant melanie gabanna Account Manager chris radcliffe
- 3. Today’s topics Introductions A little bit about us About Goldcorp and Conveyor Background Challenges Questions Top 5 intranet challenges and how we tackled them Time for some Q&A!
- 6. thrive people and organizations we are passionatea b o u t h e l p i n g
- 7. has an important role technology in building thriving workplaces We believe that…
- 8. About you?
- 9. Who is in the audience today?
- 10. How many people are planning to rebuild?
- 11. TheFriendlyFiend
- 12. Top 5 intranet challenges
- 18. History Future releasesProject approvedFirst iteration Upgrade to 2010 Launch July 2014 November 9 2015 20162007 2012
- 19. Conveyor • Launched circa 2007 • Inspired originally from ECM strategy and evolved from the needs to communicate and collaborate with reports across mines • Major decision to create an ecosystem of portals, one for each mine
- 21. History Future releasesStart of redesignFirst iteration First upgrade Launch July 2014 November 9 2015 20162007 2012
- 22. Over time, things changed…
- 24. we began to re-think the centralized vs de-centralized model
- 25. Future releasesStart of redesignFirst iteration First upgrade Launch July 2014 November 9 2015 20162007 2012 History
- 26. Drivers Easier to… Communications Digital workplaceMobility
- 27. Top 5 intranet challenges
- 28. merging 13 intranets Redesigning the information architecture 1
- 29. A new global navigation
- 31. Global vs. local
- 32. Site directory, default location
- 34. News page
- 35. News page
- 36. Key insights • Don’t be afraid to drastically rethink the Information Architecture • Build usability testing in • Simplify categories • Focus on core user tasks • Get ready to measure goals to match expectations of use
- 37. designing for the new digital workplace Rethinking the model of an intranet 2
- 39. Hubs
- 42. My Goldcorp My favourite… area Localized internal job postings
- 43. My Goldcorp My favourite… area Localized internal job postings
- 44. Key insights • Be aware of the broader landscape of tools! • Consider light integration to make the overall app experience harmonized • Teach people about what tool, when… What goes where…
- 45. engaging the field workers Going mobile 3
- 46. Responsive UX Browser view: Mobile view:
- 47. Responsive UX Browser view: Mobile view:
- 48. going mobile raises new challenges
- 49. Key insights • Going mobile? • Design and technology are the easy parts! • Licensing, user management, change management all require BIG effort, coordination and planning! • Start with the foundation and grow it out over time
- 50. fixing permissions Balancing control and autonomy 4
- 51. Distributed permission management model created challenges
- 52. Resulted in • Owners being confused! • People didn’t know how permissions were setup and who had access to what • Training couldn’t keep up • Lack of consistent practices • People erred on the side of locking content down
- 53. We are simplifying the model to increase accuracy and consistency
- 54. Show the permission reporting tool
- 55. Key insights • SharePoint permissions are not easy to understand! • 100% open and flexible can lead to chaos • Find the right balance for your culture and the sensitivity of your content
- 56. managing radical change Managing the balance of too much vs. not enough 5
- 61. Key insights • Consider more self-service approaches to keep costs down • Training before launch vs. training after launch • Videos are great, but need to be short and relevant • Consider automated guided tours
- 62. Summary
- 63. Quick recap 1. Information architecture 2. Designing for the digital workplace 3. Going mobile (aka engaging the field) 4. Fixing permissions 5. Managing change
- 64. “While the digital workplace is rapidly evolving and expanding, SharePoint still has a very important role to play! That being said, we must be aware of the broader landscape to stay relevant, not just what’s happening within the walls of an intranet.
- 66. Sign-up for our newsletter! www.habaneroconsulting.com (scroll to the bottom of our homepage to sign-up…)
- 69. Thank you! Toronto Enterprise Collaboration User Group Change Management, Governance, SharePoint, Office 365, Yammer, PowerBI, etc http://www.meetup.com/TSPBUG/ Toronto SharePoint Business Users Group http://www.meetup.com/TorontoSPUG/ Saturday July 9, 2016 See you next year!