A Case Study by Prof. Vijay Govindarajan, Julie B. Lang and
                       Suraj Prabhu
THE GREAT VISIONARIES
COMPANY IN BRIEF

• It was founded by Robin King and
  Herb Kelleher on March 16th 1967 as
  „Air Southwest Company‟.
• „Air Southwest Company‟ was
  renamed as „Southwest Airlines‟ in
  1971.
• The company has its headquarters at
  Dallas, Texas.
• The company started its service with
CURRENT STATUS OF THE COMPANY

• Gary C. Kelly is the CEO of the
  company.
• The company employs around 46,000
  (aprox) employees.
• The revenue of the company for 2011
  was 15.6 Billion US Dollars.
• The company has a fleet of 581
  planes.
SOUTHWEST STRATEGIES
• Change from „Hub and Spoke‟ approach.
• Use of Less Congested Airports.
• Adoption of Online Booking Strategy.
• Innovative desktop applications „Ding!‟
• Reduction of headcount per aircraft.
• Concept of Hedging.
ORGANISATION CULTURE
• The Concept of “WE”.
• Concept of Fun.
• Concept of Hard Work.
• Highest Pay Scales in the Industry.
• Innovative Recruitment Style.
• Profit Sharing with Employees.
“Sincerely hoping to some visionaries
       like southwest in you”

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Southwest airlines c ase

  • 1. A Case Study by Prof. Vijay Govindarajan, Julie B. Lang and Suraj Prabhu
  • 3. COMPANY IN BRIEF • It was founded by Robin King and Herb Kelleher on March 16th 1967 as „Air Southwest Company‟. • „Air Southwest Company‟ was renamed as „Southwest Airlines‟ in 1971. • The company has its headquarters at Dallas, Texas. • The company started its service with
  • 4. CURRENT STATUS OF THE COMPANY • Gary C. Kelly is the CEO of the company. • The company employs around 46,000 (aprox) employees. • The revenue of the company for 2011 was 15.6 Billion US Dollars. • The company has a fleet of 581 planes.
  • 5. SOUTHWEST STRATEGIES • Change from „Hub and Spoke‟ approach. • Use of Less Congested Airports. • Adoption of Online Booking Strategy. • Innovative desktop applications „Ding!‟ • Reduction of headcount per aircraft. • Concept of Hedging.
  • 6. ORGANISATION CULTURE • The Concept of “WE”. • Concept of Fun. • Concept of Hard Work. • Highest Pay Scales in the Industry. • Innovative Recruitment Style. • Profit Sharing with Employees.
  • 7. “Sincerely hoping to some visionaries like southwest in you”