SOW mstr
- 1. Statementof Work template and process (Contract form) Challenge: Work requestsforclientswere of unacceptable quality andbeingdeliveredlate causingclient dissatisfaction. Actions: 1) A reviewshowedthatany addedwork was beingenteredintothe wrongcategoryto circumvent the order system. Consequently, the workwaspoorly specifiedandoverloadingscheduled resources. 2) I reviewedanddetermined actual clientneeds,toinclude businessjustification,executive supportand funding. 3) I teamedwithappropriate SME’s(techteam) fromsome of the prime applicationsexperiencing these requestsusingthismethodandformat as a “prototype”toevaluate constraints.We developedtwooptions1. A ‘tentative’timeperiodforthe businessneedand2.An ‘optimum’ time period forclientswillingtosacrifice certainitems andpayforextraresources. 4) I coordinatedajointmeetingwithclientandTechteamto identifyspecificBusiness Requirementsandwriting/matchingtowhatwouldbe technicallyfeasibleandtimeline (Guarantee of deliverables) 5) The final wasmatchingup the hours andresources (suppliedbythe TechTeam) andthe money for agreement(VendorManagerandmyself negotiated) betweenclientanddeliveryteam. 6) The VendorManager andI negotiatedfinal signoff of all deliverables,resources,funding witha commiton bothsidestothe deliverytimeline andspecificactionsof bothparties(specifically identifyingdeliverablesfromdevelopmentandacceptance onclientside of product) asthe final contract agreement. Result: The template isnowusedanytime there isalarge effortprojectthatisa “new”or outside normal applicationactivityproject. UsingthisprocessandSOW form, the clientshave hadsuccessful newproductadditionswithoutlosstotheirpresentoperatingapplicationsand appropriatelyfunded. The mostrecentSOW involves$520Kexchange andfull migrationinto“sustaining”supportwithinthe year. Thisnewadditionwill allowthe clientbusinessto make anaverage of $100,000/month and save one full time headcount at$85/hour.