Sr Store Manager/Area Manager
- 1. NAWAL KISHORE Mobile: +971558177335 E-mail: nawal.kishore2608@gmail.com Seeking assignments in Retail Operations with a high growth-driven organization. Summary Having total work experience of more than 15 years in the area of Retailing, Sales Building, Strategic Planning, Hospitality and Customer Service with the leaders and pioneers of service sector in India & UAE. Career Goals My career goal is to achieve professional excellence in my work through a process of learning combined with experience and inclination. I wish to contribute vision leadership and conceptual skills to my organization and drive a sense of accomplishment in my endeavors. Professional Scan Presently working as Sr.Store Manager with Jashanmal Group UAE. Since 4th Nov. 2014 Brand------ “Clarks” The Clarks business has come a long way in the past 190 years. From humble beginnings in 1825 as a small Somerset sheepskin business it has entered the 21st century as one of the world's leading shoe brands and the UK's number 1 shoe retailer. JOB RESPONSIBILITY Responsible for managing world’s best store in Dubai, To implement store operation policy (SOP) and manuals on various issues including Store layout, Display, Stock and Cash Management and sales and People Management. Responsible for managing inventory, Right merchandise and proper Display to attract the customer for seasonal items. Involved in training of team of 15 people on vital aspect of sale like positive language, understanding the needs of the customer, handling queries, suggestive selling etc. Personally involved in Customer Relationship Management to increase the number of valuable customer for sound Business Development. Handling all daily operation, including promotional activity, interacting with all deppt. Strategically planning. Taking care of all employees’ right from selecting, training, scheduling & providing corrective & positive feedback to further promote & groom them into self-disciplined, successful individuals. Making accurate daily, weekly monthly & quarterly projections for sale trends, transaction trends. Hold effective staff meeting to exchange ideas on any operational obstacles & giving necessary inputs or directives to the staff for individual growth & experience. Conducting monthly performance reviews, on one-on-one basis. To gather customer & employee feedback and judge patterns, trends to initiate specific actions for continues improvement of total customer experience in store. To achieve monthly targets for manpower cost, consumables inventory, linen, utilities & other
- 2. miscellaneous costs for the stores. To develop daily/monthly employee incentive schemes & create a positive, fun, work environment. Previous Assignments Worked with Aldo Group International For 4 years, As Store Manager, Dubai. ALDO GROUP INTERNATIONAL Aldo is world no.1 fashion footwear brand with its presence in more than 80 countries in the world. The brand is well known for its style and comfort. A borderless world, a seamless marketplace; this is the vision of the ALDO Group, a family of brands custom-built to meet the demands of the modern international customer. Worked with VISHAL RETAIL LTD. For 4.5 years As, Area Manager (Delhi, INDIA) Growth Path : FLOOR MANAGER -> ASST. STORE MANAGER-> STORE MANAGER-> AREA MANAGER VISHAL REATIL LTD. Vishal Retail Ltd is one of the India’s fastest growing Retail chains in India, started in 1986 from Kolkata and today encompassing 171 stores all over India. The group has a turnover of Rs 100 million, dealing with over 70,000 product range. Vishal group’s philosophy is backward integration and continuous technical up- gradation to support its Retail Endeavour. Worked with MC DONALD’S for 3.6 years as a FLOOR MANAGER (Delhi, INDIA) Worked with Nirula’s for 1 year as a TEAM MEMBER (Delhi, INDIA) ACHIEVEMENTS Selected in Top Ten Store Managers for Retail ME Award (GULF) 2013. Awarded with the certificate of Best Store Manager 2012 “Call it SPRING” Awarded with the certificate of Best crew member of the month twice in McDonalds. Awarded with the certificate of Best crew member of the year in McDonalds. Awarded with of Best Manager (HOME DELIVERY) certificate in McDonalds. Educational Credentials 10+2 From CBSE board, Delhi BBA From-AIMT (ASIAN INSTITUTE OF MANAGEMENT & TECHNOLOGY, DELHI) Diploma in Floor Management (From- McDonald’s institutional training centre, DELHI) MBA From-AIMT (ASIAN INSTITUTE OF MANAGEMENT & TECHNOLOGY, DELHI) Personal Minutiae NATIONALITY : INDIAN DATE OF BIRTH : 7TH JULY 1982 MARITIAL STATUS : MARRIED INTERESTS : SOCIAL NETWORKING LANGUAGE KNOWN : ENGLISH & HINDI