英語１３
- 1. A. Who is the Chairperson of the company? How does he/she manages the business? What are the different assignments that he/she takes care off? How does he/she coordinates with other members in the company? (100 words minimum). Our company's Chairperson is Makoto Nakamura. He has the ability to run a business. Successfully managing a business requires specific management skills in addition to knowledge of key business practices. Managing a business involves many responsibilities. He is responsible person. We must manage a business effectively, manage staff effectively, is the key to the establishment and growth of the business. But while some new business owners face the issue of not enough customers, others face the issue of too many customers/clients. Both are serious issues and must be dealt with carefully. So he must know the customer/client that is right for your business. He has to get really clear about your ideal client or customer so you can be selective when there are too many business opportunities and you do not have time to accept them all. But he is blush easily, so I worry about it. B. How would you help customers choose your product? Discuss different strategies that you would like to adopt. Discuss the quality of your products and why it is worth buying? (100 words for all parts combined) Our product is very good. One of the most important aspects of being a successful company is not just providing a great product and great service, but also to provide great customer service. Because no matter how great your service is or your products are, chances are that even if they don't happen to break for any reason, then customers might have problems understanding how to use your products or they might have questions about all of your different services. So we should use Internet. We pass on information on the commodity with web. You also will want a product catalog option so that customers can keep track of the products that they have bought and will let them search the details of different product information. C. For example, it discounts 10% when there was the order from a school and the sports club.In other words, discounts it for the mass order from the group, and a consumer makes it easy to buy it.In addition, I do every possible service on this occasion. For example, I make a basket free of charge if soft tennis club bought a lot of balls.I make a reward card and, for the personal order, do it in the systems that one point collects when I do shopping more than 1,000 yen.And it is no charge and can take one one's article which is an
- 2. enthusiast depending on the point if a point accoumulates to some extent.Will doing shopping rises of the consumer if I do so it. D. I wrap it with the bag which is not damaged to a product. In addition, I am free of charge and change an article when we have deficiency, and there were some kind of problems to an article that I am new.The consumer can purchase an article in peace if I do so it.In addition, I prepare the article of the apology when I have troubled a consumer by our deficiency at the same time to apologize.Iinstall a place accepting the questions from a consumer. It says customer support center and copes with the demand from a consumer and an objection, a question.The customer support center installs a store and an exclusive place supporting on the telephone, and a consumer can use it willingly. E. Is there any installment plan for the products you sell? Is cash / cheque / c redit cards acceptable? If a customer has financial difficulties, how could you help him/her buy your products? Our sports shop advertise advertising catalog and advertising display. We make an appeal advantage of shop in advertising and advertising display. We make an appeal “the price of sports equipment of our shop is cheaper than other shop”. Our shop come in new commodity actively. In winter, we come in snowboard,skiing etc aggressively. Our sports shop accept credit card for joy. When customer used credit, customers can salt away point. When much point was collected, customer can exchange commodity. So, we recommend credit card to customer. If a customer has financial difficulties, please call for sports shop all time. Our shop is around the clock. F. Is there a customer service representative? What is his / her role in the company? Identify 5 different ways that he/she might help the customer? We set up a customer service representative. A man of our employee associate service representative. His roll in the company is business transaction.
- 3. It is possible to consult when how to use sports equipment was not understood. A man of customer service representative know about how to use almost sports equipment. Other, customer can ask touched by fashion sports. Customer can know touched by fashion sports. And, when customer got in a bind how to do up sports equipment, customer can ask about it. A man may advise about how to do up sports equipment. Other, When customer didn't know about athletic meeting, customer can know information of athletic meeting. A man of service representative figure out about many kind of sports meeting. Finally customer got suspicious about credit card, a man of service representative teach carefully.