SlideShare a Scribd company logo
Bill Hayduk
CEO
State of the Market: Data Quality in 2023
a software division of
Statistics & Expert Opinions
State of the Market: Data Quality
a software division of
Study Driving Business Value from Data in the Face of
Fragmentation and Complexity
Organizations Face Data Fragmentation and Complexity
More volume in more sources, spread across more clouds makes it difficult to discover, manage, and control data.
State of the Market: Data Quality
a software division of
79% of organizations have
>100 data sources and 30%
have >1,000”
survey of global Chief Data
Officers (Dec. 2021)
Study
State of the Market: Data Quality
a software division of
Study
of organizations
have been able to
standardize across all
data management
functions
State of the Market: Data Quality
a software division of
Report:
How to Improve Your Data Quality
Poor data quality
costs organizations an
average $12.9 million,
increases the complexity of
data ecosystems and leads
to poor decision-making.
Good quality data
provides better leads,
better understanding of
customers and better
customer relationships.
Data quality is a
competitive advantage that
Data & Analytics leaders
need to improve upon
continuously.”
By the end of 2022, 70% of organizations will rigorously track data quality levels
via metrics, improving it by 60% to significantly reduce operational risks and costs.”
State of the Market: Data Quality
a software division of
State of the Market: Data Quality
World Quality Report 2022 – 2023
• from
• WQR’s the industry’s largest research study
• Provides the most comprehensive
assessment of the current state of quality
engineering practices
o from around the world
o across different industries
• Survey population includes:
o > 1,750 senior executives globally
o across multiple sectors
o from 32 countries
a software division of
89% agree that a robust data validation capability will not
only improve efficiencies in terms of time and resources but, more
importantly, will help to improve business decision-making.”
88% agree that a robust data validation capability has a
direct impact on customer satisfaction and accuracy of insights and
that it will help to boost business profitability”
Executive Survey
State of the Market: Data Quality
a software division of
World Quality Report Survey
State of the Market: Data Quality
a software division of
World Quality Report Survey
State of the Market: Data Quality
a software division of
Key Observations
• An increasing number of organizations see data validation as an
important task to be carried out for better decision-making.
• Most organizations agree that effective data validation has a direct
impact on customer experience and business outcomes.
Key Recommendation
• Invest in skills and the right level of thought leadership to get the
best results and outcomes from data analytics.
Key Observations & Recommendation
State of the Market: Data Quality
a software division of
QuerySurge Prospect Survey
Survey population includes:
• 1,090 managers & practitioners
• across 13 industries
• from 45 countries
• looking for an automated
Data Validation solution
State of the Market: Data Quality
Are you currently performing
data validation & ETL testing?
How are you currently performing it?
Which Use Case are you interested in?
a software division of
Manual Data Sampling:
Excel /
Utility:
Minus Queries:
ETL Testing solution:
DevOps for Data:
State of the Market: Data Quality
a software division of
State of the Market: Data Quality
The Key Focus of Data Quality in 2022 - 2023:
DEV OPS
DevOps for Data
& Continuous Testing
State of the Market: Data Quality
Some Descriptions:
State of the Market: Data Quality
William Blair: Equity Research
The most comprehensive report on DevOps
• Update on DevOps Market Consolidation
• Where Infrastructure and DevOps Meet
• Revisiting the CD Bottleneck: Balancing Speed and Risk With
Progressive Delivery
• Software Testing Coming Into Its Own
• Preventing the Next Sunburst Attack: Shifting Security Further
Left
• Dawn of a New Category: DevOps Management
• You Can Be a Developer Too: The Low Code/No Code Boom5
• Key Players of Scale in the DevOps Market
State of the Market: Data Quality
Source: Markets And Markets, William Blair
What % of your apps are developed & deployed using DevOps?
Most enterprises have
deployed < 50% of
their apps using
DevOps, as companies
struggle to scale their
DevOps models.
State of the Market: Data Quality
Sources: IDC U.S. DevOps Survey and William Blair Equity Research
What are the core challenges to building DevOps capabilities at
your organization?
State of the Market: Data Quality
Source: Markets And Markets, William Blair
Optimizing Test Automation should = DevOps
There are 6 primary goals of DevOps:
1) Increase speed of development and release processes
2) Make builds more reliable
3) Reduce turnaround for new features and bug fixes
4) Provide greater scalability of applications and infrastructure
5) Increase security by automating compliance practices
6) Improve collaboration throughout the development lifecycle
State of the Market: Data Quality
State of the Market: Data Quality
“The DevOps Market Remains Highly Fragmented and Relatively Immature”
• $8.5 billion DevOps market (IDC)
• Immense 28% growth rate
• IDC estimates a $28 billion market in 2024
• Continuous testing & DevOps will remove testing bottlenecks & clear path for Continuous Delivery (CD)
- Source: Agility Now 2.0 - Key Trends Shaping the DevOps Landscape, William Blair Equity Research
QuerySurge
seamlessly
integrates with all
other solutions in
the DevOps
marketplace
Key Players of Scale
now in DevOps
Market
a software division of
ETL Test Tool Vendors and DevOps
Tools in the market that are fully DevOps-enabled with a robust API
State of the Market: Data Quality
a software division of
Patterned after CMMI
Source: QuerySurge
Data Maturity Model for Validation & Testing
Data Testing & Commercial Solution
Level
4
Fully repeatable test automation, centralized reporting, training,
knowledge base, professional support, partner ecosystem.
DevOps-for-Data Testing Solution
Level
5
CI/CD pipeline test automation, RESTful API, minimum human
interaction, predictive data issues, auditable history & automated
reports. Business value is fully supported by management.
1%
of companies
9%
of companies
Data Sampling & Excel
Level
1
Using Excel spreadsheets to compare a small % of data sets
visually. Ad-hoc reporting. Doesn’t scale & isn’t repeatable.
Data Compares & Minus Queries
Level
2
Utilizing SQL editor & minus queries to test data. Ad hoc reporting.
Data Testing & Home-Grown Framework
Level
3
Built internally or by a system integrator. Expensive upfront costs to
build and maintain. No documentation, limited or custom reporting.
90%
of companies
on the
Data Maturity
Level
In most instances, QuerySurge is the only data validation & ETL testing tool mentioned…
State of the Market: Data Quality
QuerySurge’s DevOps for Data features provides
testers with the capability to dynamically
generate, execute, and update tests and data
stores utilizing API calls
• It’s the first full DevOps for Data solution
• improve their data quality at speed
QuerySurge DevOps for Data integrates with:
• Continuous integration/ETL solutions
• Automated build/release/deployment solutions
• Operations and DevOps monitoring solutions
• Test management/issue tracking solutions
• Scheduling and workload automation solutions
60+ API calls with almost 100 different properties
that users can utilize to retrieve, edit, update, or delete
information.
QuerySurge DevOps for Data
a software division of
QuerySurge provides two different ways to trigger API calls:
Command Line
RESTful – Documented with Swagger
QuerySurge DevOps for Data
a software division of
How to implement…
The QuerySurge team has expanded our REST API. Almost all UI
commands can now be executed through API request:
QuerySurge Focus for 2023
Test Suite Results
Individual Test Results
Source and Target Data
Failed Record Data
Test Suite Execution Status
Retrieve
QueryPairs
Create / Modify / Delete
Datastore Connections
Test Suites
Staging Tables
Query Snippets
Staging Queries
Design, execute & analyze
QuerySurge operations externally from the user interface
QuerySurge Server
Run Test Scenario
Kill Test Scenario
Execution
Run QueryPair
QuerySurge DevOps for Data
Unlimited Use Cases….
Tests are automatically initiated after ETL execution completes and
conditional logic is applied based on specific results
When new environments are deployed, new connections are automatically
created, and tests are duplicated & executed
Tests automatically analyze and detect changes to the data store
schemas and those changes are reflected in the tests.
QuerySurge DevOps for Data
a software division of
The QuerySurge team will be releasing new training courses
and new certifications that have a specific focus on DevOps
How we are going to help you get there…
Use discount code TESTGUILD2023
Learn. Earn. Inform.
• Learn DevOps for Data Testing
• Earn your digital badge
• Inform your social network of your new skills
• Receive access to free self-paced training
• take free certification exams
• receive Labor Market insights on jobs, locations, salaries
FREE Training & Certs
QuerySurge Focus for 2023
We’re seeing a huge culture shift…in business, people want
their code to be delivered immediately, and good-to-go.
This is why we’re seeing a move toward continuous testing,
where we’re aiming to prevent defects, rather than find them”
- The World Quality Report, 2021-2022
State of the Market: Data Quality
32
a software division of
State of the Market: Data Quality
www.QuerySurge.com

More Related Content

PDF
Data Innovation Summit: Data Integrity Trends
PDF
Data Integrity Trends
PPTX
Data Warehouse Testing in the Pharmaceutical Industry
PPTX
The New Age Data Quality
PDF
Foundational Strategies for Trust in Big Data Part 2: Understanding Your Data
PDF
TestGuild and QuerySurge Presentation -DevOps for Data Testing
PPTX
Data summit connect fall 2020 - rise of data ops
PDF
DevOps is to Infrastructure as Code, as DataOps is to...?
Data Innovation Summit: Data Integrity Trends
Data Integrity Trends
Data Warehouse Testing in the Pharmaceutical Industry
The New Age Data Quality
Foundational Strategies for Trust in Big Data Part 2: Understanding Your Data
TestGuild and QuerySurge Presentation -DevOps for Data Testing
Data summit connect fall 2020 - rise of data ops
DevOps is to Infrastructure as Code, as DataOps is to...?

Similar to State of the Market - Data Quality in 2023 (20)

PDF
Survival Guide: Taming the Data Quality Beast
PDF
Starting Your Modern DataOps Journey
PPTX
Big Data Testing : Automate theTesting of Hadoop, NoSQL & DWH without Writing...
PDF
State of Data Governance in 2021
PPTX
Transform Your Downstream Cloud Analytics with Data Quality 
PPTX
Kickstart a Data Quality Strategy to Build Trust in Your Data
PPTX
Marketsoft and marketing cube data quality to cc-v3
PDF
Securing executive support for data governance - John Morton
PPTX
Bad Data is Polluting Big Data
PDF
Data Profiling: The First Step to Big Data Quality
PPTX
Agile Leadership: Guiding DataOps Teams Through Rapid Change and Uncertainty
PPTX
Kickstart a Data Quality Strategy to Build Trust in Data
PDF
A Detailed Guide To DataOps
PDF
Enterprise Business Intelligence & Data Warehousing: The Data Quality Conundrum
PDF
Measuring Data Quality with DataOps
PDF
How Can You Implement DataOps In Your Existing Workflow?
PDF
Data Integrity Trends
PPTX
Kickstart a Data Quality Strategy to Build Trust in Data
PDF
Mastering your data with ca e rwin dm 09082010
PDF
Applying Data Quality Best Practices at Big Data Scale
Survival Guide: Taming the Data Quality Beast
Starting Your Modern DataOps Journey
Big Data Testing : Automate theTesting of Hadoop, NoSQL & DWH without Writing...
State of Data Governance in 2021
Transform Your Downstream Cloud Analytics with Data Quality 
Kickstart a Data Quality Strategy to Build Trust in Your Data
Marketsoft and marketing cube data quality to cc-v3
Securing executive support for data governance - John Morton
Bad Data is Polluting Big Data
Data Profiling: The First Step to Big Data Quality
Agile Leadership: Guiding DataOps Teams Through Rapid Change and Uncertainty
Kickstart a Data Quality Strategy to Build Trust in Data
A Detailed Guide To DataOps
Enterprise Business Intelligence & Data Warehousing: The Data Quality Conundrum
Measuring Data Quality with DataOps
How Can You Implement DataOps In Your Existing Workflow?
Data Integrity Trends
Kickstart a Data Quality Strategy to Build Trust in Data
Mastering your data with ca e rwin dm 09082010
Applying Data Quality Best Practices at Big Data Scale
Ad

More from RTTS (20)

PDF
Leveraging AI to Simplify and Speed Up ETL Testing
PDF
Improving Automated Testing Projects with UFT
PDF
JMeter webinar - integration with InfluxDB and Grafana
PDF
Automated Testing of Microsoft Power BI Reports
PDF
QuerySurge AI webinar
PDF
Creating a Project Plan for a Data Warehouse Testing Assignment
PDF
RTTS Postman and API Testing Webinar Slides.pdf
PDF
How to Automate your Enterprise Application / ERP Testing
PDF
QuerySurge Slide Deck for Big Data Testing Webinar
PPTX
Webinar - QuerySurge and Azure DevOps in the Azure Cloud
PDF
Creating a Data validation and Testing Strategy
PPTX
Implementing Azure DevOps with your Testing Project
PPTX
An introduction to QuerySurge webinar
PDF
Completing the Data Equation: Test Data + Data Validation = Success
PDF
the Data World Distilled
PDF
QuerySurge for DevOps
PDF
Leveraging HPE ALM & QuerySurge to test HPE Vertica
PDF
Whitepaper: Volume Testing Thick Clients and Databases
PPTX
Query Wizards - data testing made easy - no programming
PDF
Case study: Open Source Automation Framework using Selenium WebDriver
Leveraging AI to Simplify and Speed Up ETL Testing
Improving Automated Testing Projects with UFT
JMeter webinar - integration with InfluxDB and Grafana
Automated Testing of Microsoft Power BI Reports
QuerySurge AI webinar
Creating a Project Plan for a Data Warehouse Testing Assignment
RTTS Postman and API Testing Webinar Slides.pdf
How to Automate your Enterprise Application / ERP Testing
QuerySurge Slide Deck for Big Data Testing Webinar
Webinar - QuerySurge and Azure DevOps in the Azure Cloud
Creating a Data validation and Testing Strategy
Implementing Azure DevOps with your Testing Project
An introduction to QuerySurge webinar
Completing the Data Equation: Test Data + Data Validation = Success
the Data World Distilled
QuerySurge for DevOps
Leveraging HPE ALM & QuerySurge to test HPE Vertica
Whitepaper: Volume Testing Thick Clients and Databases
Query Wizards - data testing made easy - no programming
Case study: Open Source Automation Framework using Selenium WebDriver
Ad

Recently uploaded (20)

PDF
CIFDAQ's Market Insight: SEC Turns Pro Crypto
PDF
NewMind AI Monthly Chronicles - July 2025
PDF
NewMind AI Weekly Chronicles - August'25 Week I
PPTX
20250228 LYD VKU AI Blended-Learning.pptx
PDF
TokAI - TikTok AI Agent : The First AI Application That Analyzes 10,000+ Vira...
PDF
Encapsulation theory and applications.pdf
PPT
Teaching material agriculture food technology
PDF
Architecting across the Boundaries of two Complex Domains - Healthcare & Tech...
PDF
Bridging biosciences and deep learning for revolutionary discoveries: a compr...
PPTX
PA Analog/Digital System: The Backbone of Modern Surveillance and Communication
PPTX
Big Data Technologies - Introduction.pptx
PDF
The Rise and Fall of 3GPP – Time for a Sabbatical?
PDF
Electronic commerce courselecture one. Pdf
PPTX
MYSQL Presentation for SQL database connectivity
PPT
“AI and Expert System Decision Support & Business Intelligence Systems”
PDF
Build a system with the filesystem maintained by OSTree @ COSCUP 2025
PDF
KodekX | Application Modernization Development
PDF
Blue Purple Modern Animated Computer Science Presentation.pdf.pdf
PPTX
Digital-Transformation-Roadmap-for-Companies.pptx
PPTX
Cloud computing and distributed systems.
CIFDAQ's Market Insight: SEC Turns Pro Crypto
NewMind AI Monthly Chronicles - July 2025
NewMind AI Weekly Chronicles - August'25 Week I
20250228 LYD VKU AI Blended-Learning.pptx
TokAI - TikTok AI Agent : The First AI Application That Analyzes 10,000+ Vira...
Encapsulation theory and applications.pdf
Teaching material agriculture food technology
Architecting across the Boundaries of two Complex Domains - Healthcare & Tech...
Bridging biosciences and deep learning for revolutionary discoveries: a compr...
PA Analog/Digital System: The Backbone of Modern Surveillance and Communication
Big Data Technologies - Introduction.pptx
The Rise and Fall of 3GPP – Time for a Sabbatical?
Electronic commerce courselecture one. Pdf
MYSQL Presentation for SQL database connectivity
“AI and Expert System Decision Support & Business Intelligence Systems”
Build a system with the filesystem maintained by OSTree @ COSCUP 2025
KodekX | Application Modernization Development
Blue Purple Modern Animated Computer Science Presentation.pdf.pdf
Digital-Transformation-Roadmap-for-Companies.pptx
Cloud computing and distributed systems.

State of the Market - Data Quality in 2023

  • 1. Bill Hayduk CEO State of the Market: Data Quality in 2023
  • 2. a software division of Statistics & Expert Opinions State of the Market: Data Quality
  • 3. a software division of Study Driving Business Value from Data in the Face of Fragmentation and Complexity Organizations Face Data Fragmentation and Complexity More volume in more sources, spread across more clouds makes it difficult to discover, manage, and control data. State of the Market: Data Quality
  • 4. a software division of 79% of organizations have >100 data sources and 30% have >1,000” survey of global Chief Data Officers (Dec. 2021) Study State of the Market: Data Quality
  • 5. a software division of Study of organizations have been able to standardize across all data management functions State of the Market: Data Quality
  • 6. a software division of Report: How to Improve Your Data Quality Poor data quality costs organizations an average $12.9 million, increases the complexity of data ecosystems and leads to poor decision-making. Good quality data provides better leads, better understanding of customers and better customer relationships. Data quality is a competitive advantage that Data & Analytics leaders need to improve upon continuously.” By the end of 2022, 70% of organizations will rigorously track data quality levels via metrics, improving it by 60% to significantly reduce operational risks and costs.” State of the Market: Data Quality
  • 7. a software division of State of the Market: Data Quality World Quality Report 2022 – 2023 • from • WQR’s the industry’s largest research study • Provides the most comprehensive assessment of the current state of quality engineering practices o from around the world o across different industries • Survey population includes: o > 1,750 senior executives globally o across multiple sectors o from 32 countries
  • 8. a software division of 89% agree that a robust data validation capability will not only improve efficiencies in terms of time and resources but, more importantly, will help to improve business decision-making.” 88% agree that a robust data validation capability has a direct impact on customer satisfaction and accuracy of insights and that it will help to boost business profitability” Executive Survey State of the Market: Data Quality
  • 9. a software division of World Quality Report Survey State of the Market: Data Quality
  • 10. a software division of World Quality Report Survey State of the Market: Data Quality
  • 11. a software division of Key Observations • An increasing number of organizations see data validation as an important task to be carried out for better decision-making. • Most organizations agree that effective data validation has a direct impact on customer experience and business outcomes. Key Recommendation • Invest in skills and the right level of thought leadership to get the best results and outcomes from data analytics. Key Observations & Recommendation State of the Market: Data Quality
  • 12. a software division of QuerySurge Prospect Survey Survey population includes: • 1,090 managers & practitioners • across 13 industries • from 45 countries • looking for an automated Data Validation solution State of the Market: Data Quality
  • 13. Are you currently performing data validation & ETL testing? How are you currently performing it? Which Use Case are you interested in? a software division of Manual Data Sampling: Excel / Utility: Minus Queries: ETL Testing solution: DevOps for Data: State of the Market: Data Quality
  • 14. a software division of State of the Market: Data Quality
  • 15. The Key Focus of Data Quality in 2022 - 2023: DEV OPS DevOps for Data & Continuous Testing State of the Market: Data Quality
  • 16. Some Descriptions: State of the Market: Data Quality
  • 17. William Blair: Equity Research The most comprehensive report on DevOps • Update on DevOps Market Consolidation • Where Infrastructure and DevOps Meet • Revisiting the CD Bottleneck: Balancing Speed and Risk With Progressive Delivery • Software Testing Coming Into Its Own • Preventing the Next Sunburst Attack: Shifting Security Further Left • Dawn of a New Category: DevOps Management • You Can Be a Developer Too: The Low Code/No Code Boom5 • Key Players of Scale in the DevOps Market State of the Market: Data Quality
  • 18. Source: Markets And Markets, William Blair What % of your apps are developed & deployed using DevOps? Most enterprises have deployed < 50% of their apps using DevOps, as companies struggle to scale their DevOps models. State of the Market: Data Quality
  • 19. Sources: IDC U.S. DevOps Survey and William Blair Equity Research What are the core challenges to building DevOps capabilities at your organization? State of the Market: Data Quality
  • 20. Source: Markets And Markets, William Blair Optimizing Test Automation should = DevOps There are 6 primary goals of DevOps: 1) Increase speed of development and release processes 2) Make builds more reliable 3) Reduce turnaround for new features and bug fixes 4) Provide greater scalability of applications and infrastructure 5) Increase security by automating compliance practices 6) Improve collaboration throughout the development lifecycle State of the Market: Data Quality
  • 21. State of the Market: Data Quality “The DevOps Market Remains Highly Fragmented and Relatively Immature” • $8.5 billion DevOps market (IDC) • Immense 28% growth rate • IDC estimates a $28 billion market in 2024 • Continuous testing & DevOps will remove testing bottlenecks & clear path for Continuous Delivery (CD) - Source: Agility Now 2.0 - Key Trends Shaping the DevOps Landscape, William Blair Equity Research QuerySurge seamlessly integrates with all other solutions in the DevOps marketplace Key Players of Scale now in DevOps Market
  • 22. a software division of ETL Test Tool Vendors and DevOps Tools in the market that are fully DevOps-enabled with a robust API State of the Market: Data Quality
  • 23. a software division of Patterned after CMMI Source: QuerySurge Data Maturity Model for Validation & Testing Data Testing & Commercial Solution Level 4 Fully repeatable test automation, centralized reporting, training, knowledge base, professional support, partner ecosystem. DevOps-for-Data Testing Solution Level 5 CI/CD pipeline test automation, RESTful API, minimum human interaction, predictive data issues, auditable history & automated reports. Business value is fully supported by management. 1% of companies 9% of companies Data Sampling & Excel Level 1 Using Excel spreadsheets to compare a small % of data sets visually. Ad-hoc reporting. Doesn’t scale & isn’t repeatable. Data Compares & Minus Queries Level 2 Utilizing SQL editor & minus queries to test data. Ad hoc reporting. Data Testing & Home-Grown Framework Level 3 Built internally or by a system integrator. Expensive upfront costs to build and maintain. No documentation, limited or custom reporting. 90% of companies on the Data Maturity Level
  • 24. In most instances, QuerySurge is the only data validation & ETL testing tool mentioned… State of the Market: Data Quality
  • 25. QuerySurge’s DevOps for Data features provides testers with the capability to dynamically generate, execute, and update tests and data stores utilizing API calls • It’s the first full DevOps for Data solution • improve their data quality at speed QuerySurge DevOps for Data integrates with: • Continuous integration/ETL solutions • Automated build/release/deployment solutions • Operations and DevOps monitoring solutions • Test management/issue tracking solutions • Scheduling and workload automation solutions 60+ API calls with almost 100 different properties that users can utilize to retrieve, edit, update, or delete information. QuerySurge DevOps for Data
  • 26. a software division of QuerySurge provides two different ways to trigger API calls: Command Line RESTful – Documented with Swagger QuerySurge DevOps for Data
  • 27. a software division of How to implement… The QuerySurge team has expanded our REST API. Almost all UI commands can now be executed through API request: QuerySurge Focus for 2023
  • 28. Test Suite Results Individual Test Results Source and Target Data Failed Record Data Test Suite Execution Status Retrieve QueryPairs Create / Modify / Delete Datastore Connections Test Suites Staging Tables Query Snippets Staging Queries Design, execute & analyze QuerySurge operations externally from the user interface QuerySurge Server Run Test Scenario Kill Test Scenario Execution Run QueryPair QuerySurge DevOps for Data
  • 29. Unlimited Use Cases…. Tests are automatically initiated after ETL execution completes and conditional logic is applied based on specific results When new environments are deployed, new connections are automatically created, and tests are duplicated & executed Tests automatically analyze and detect changes to the data store schemas and those changes are reflected in the tests. QuerySurge DevOps for Data
  • 30. a software division of The QuerySurge team will be releasing new training courses and new certifications that have a specific focus on DevOps How we are going to help you get there… Use discount code TESTGUILD2023 Learn. Earn. Inform. • Learn DevOps for Data Testing • Earn your digital badge • Inform your social network of your new skills • Receive access to free self-paced training • take free certification exams • receive Labor Market insights on jobs, locations, salaries FREE Training & Certs QuerySurge Focus for 2023
  • 31. We’re seeing a huge culture shift…in business, people want their code to be delivered immediately, and good-to-go. This is why we’re seeing a move toward continuous testing, where we’re aiming to prevent defects, rather than find them” - The World Quality Report, 2021-2022 State of the Market: Data Quality
  • 32. 32 a software division of State of the Market: Data Quality www.QuerySurge.com