Steve duncan public_resume
- 1. Steven Duncan E-Mail: steve@pencc.com Talented IT professional offering expertise in business systems analysis and software development with a focus on project life cycle and enterprise software integration SUMMARY OF QUALIFICATIONS • 9 years of experience in IT working with various industries including software, telecommunications, engineering, real estate, manufacturing and others • Business Systems Analysis evaluating business processes, gathering requirements, recommending technical solutions, and integrating software packages • Proficient in all aspects of the Software Development Life Cycle (SDLC) • Adept at liaising with all project stakeholders, including business members, IT staff, vendors and consultants to facilitate timely and accurate project deliveries • Working in and managing culturally diverse, globally distributed (e.g. India, Brazil, Hong Kong, Ukraine) project teams across multiple disciplines • Object Oriented development writing applications in Java and J2EE • Strong database knowledge including Oracle, SQL Server, MySQL, and MS Access SKILLS MATRIX SOFTWARE - Comverse One, Kenan BP, Kenan Data Mediation, Comverse Self Service, MS Office, MS Project, Visio, Eclipse IDE, ClearQuest/ClearCase, Subversion SVN PROGRAMMING - Java, J2EE, C/C++, C#, PL/SQL, XML, Jasper Reports, Ant, JAXP, JDBC WEB - HTML, PHP, CSS, JavaScript, JSP, Servlets, MVC, SOAP, Apache/Tomcat O/S – Windows (all versions), Linux, Unix (Solaris, HP-UX, AIX), Novell Netware DATABASES - Oracle, SQL Server, MySQL, Access, database management tools OTHER SKILLS - Project Management, Business/Systems Analysis, Solution Design, Agile Software Development, RAD, SDLC, Iterative Methods, Testing (SIT, UAT) PROFESSIONAL EXPERIENCE IT CONSULTANT II/SENIOR CONSULTANT 2005 – 2009 COMVERSE TECHNOLOGY Somerset, NJ Comverse is one of the world's leading providers of software and systems to telecom companies. • Integrated the Comverse One/Kenan FX suite of packaged OSS/BSS products into existing client systems through business analysis, solution design, and agile deployment methodologies on multi- million dollar projects across the Americas and the Caribbean • Facilitated rapid project deployments using all aspects of SDLC, including requirements gathering, production of technical documents, software integration, testing, training and support • Produced various project related documents such as requirements documents, functional and technical design documents, gap analyses, use cases, systems integration and user acceptance test plans, etc • Worked closely with clients and vendors both remotely and on-site as part of the ongoing integration process to produce on-time project deliverables, provide product walkthroughs and deliver training • Achieved the first successful customized deployment of our self service web portal in the United States as the primary customer-facing member of a geographically diverse project team • Specified and coded tailored integration solutions using Java/J2EE, XML, SQL and APIs
- 2. Steve Duncan – steve@pencc.com – (732)–253-0045 – Page 2 • Created a web-based reporting tool including managing the complete project lifecycle • Designed and coded a custom interface to transform and transfer data records to an SOA system using Java and SOAP SENIOR ANALYST 2004 – 2005 COMPUTER CONSULTANT TEAM Pittsburgh, PA CCT is an IT consulting company that allows businesses to cut their technology spending while improving their daily operations and data security. • Supervised a small staff of results-driven consultants and support personnel and helped grow the company from a startup to a 73% increase in revenues in year two • Reduced client IT infrastructure costs while simultaneously increasing performance and security by performing infrastructure enhancement and support services in a primarily MS Windows environment including system/network administration, application support, training, and project management • Interacted with senior executives and business owners to evaluate current and future technology requirements and concerns with a budget conscious focus on improving the use of technology in daily operations • Designed a procedure for performing system audits to determine potential problems, vulnerabilities and cost saving areas in clients’ systems and making recommendations on how best to address those issues OWNER/PRINCIPAL CONSULTANT 2002 – 2005 PENGUIN COMPUTER CONSULTING Pittsburgh, PA Penguin Computer Consulting is a small IT consulting and web design business. • Started an IT consulting company focused on systems consulting and web-based application design • Designed web sites and web-based applications using Java, JSP, PHP, MySQL, HTML, CSS, JavaScript, Macromedia (now Adobe) Design Studio, and other technologies • Managed IT operations for several local companies • Created a web-based inventory/Point of Sale program for a local jewelry store using JSP and MySQL IT INTERN/TIER II SUPPORT ANALYST 2001 – 2002 MICHAEL BAKER JR. INC. Pittsburgh, PA Michael Baker is a global engineering company focusing on civil engineering and energy operations. • Performed Tier II Desktop, hardware, AutoCAD, MicroStation and network support on Windows 98/ NT/2000/Novell Netware systems for 800 users in 2 local and several remote office locations • Achieved a very high satisfaction rating for the quality of my technical support • Researched new equipment and provided both written and verbal instructions on using that equipment to engineers and management • Maintained an Access database of decommissioned IT equipment EDUCATION BACHELOR OF SCIENCE – COMPUTER ENGINEERING 2003 THE PENNSYLVANIA STATE UNIVERSITY PROFESSIONAL DEVELOPMENT • Comverse: Netonomy self service web portal/Comverse Self Service, Kenan Data Mediation (10.0, 11.0), Kenan BP (11.7, 12.0), Kenan APITS, Comverse Unified API • Scribe Certified Solution Consultant for Microsoft Dynamics CRM Adapter
- 3. Steve Duncan – steve@pencc.com – (732)–253-0045 – Page 2 • C#, .Net, and MS SQL Server via SkillSoft e-learning courses