Strategic framework en

UNV STRATEGIC
FRAMEWORK
2014 - 2017

2
CONTENTS
I. Introduction 3
II. Global Context 7
III. Lessons Learned 13
IV. UNV Strategic Response 19
V. UNV Strategic Priorities 23
VI. UNV Results 29
A. Development Impact 30
B. Programme Results 31
C. Institutional Effectiveness 35
VII. Partnerships for Results 39
A. Working with UNDP 40
B. Working with UN entities 40
C. Working with other key partners for volunteerism 41
VIII. Monitoring, Evaluation and Reporting 43

INTRODUCTION
3
1.
1. // INTRODUCTION
1. The United Nations Volunteers (UNV) programme was established
by the United Nations General Assembly (GA) in December 1970 through
resolution 2659 (XXV). It began operations in January 1971, administered by the
United Nations Development Programme (UNDP). UNV was created as the GA
acknowledged that, “voluntary service in development assistance activities…
can make a substantial contribution to their success by the provision of an additional
source of trained manpower.” UNV was to work, “within the United Nations System
in collaboration with the United Nations agencies concerned and in co-operation
with organizations dealing with national and international volunteer service and,
where appropriate, with relevant youth organizations.”
Secretary General, Ban ki-Moon, greeting staff of UNV during a recent visit
to the UN campus at headquarters in Bonn, Germany.
(UNV, 2014)

4
2. Once primarily a provider of volunteers to
the United Nations (UN) system in support of
programme countries, UNV has evolved greatly
over the past 42 years in terms of the size and
spread of its mandate, results and activities1, driven
by the changing external environment for peace,
development and the eradication of poverty, by the
wider acknowledgment of the role of volunteerism
globally and by intergovernmental legislation2.
Executive Board decision 2006/18 confirmed UNV’s
business model, leading to UNV being operational
in three domains:
(i) mobilizing volunteers to enable
more people to be directly involved in
humanitarian, peace building and post-conflict
recovery, as well as sustainable
development and poverty eradication work
of the UN;
(ii) advocating for volunteerism and civic
engagement in peace and development; and
(iii) pursuing the integration of volunteerism
across policy, legislation and programming
as well as delivering on internationally
agreed development goals.
1 See UNDP / United Nations Population Fund (UNFPA)/
United Nations Office for Project Services (UNOPS) Executive
Board Report DP/2013/35, Report of the Administrator on the
evolution of the role and function of UNV since its inception.
2 Key to UNV’s evolving mandate is the support to volunteering,
as stated in the GA resolution 56/38 of 5 December 2001.
The GA recognized UNV’s contribution to supporting
volunteering by promoting volunteerism, including direct
placement of volunteers. This resolution broadened UNV’s
mandate from an exclusive focus on individual volunteer
service for development and peace to one which covered all
forms of volunteerism.
3. At the heart of UNV’s work is the
commitment to increase the integration and
recognition of the catalytic role volunteerism
plays to engage people from all walks of life in
national and international development efforts
and peace. The contribution of volunteerism to
development is particularly striking in the context of
sustainable livelihoods and value based notions of
well-being, because volunteering enables people to
become responsible actors in their own development.
Volunteerism is one of the most basic expressions of
solidarity and societal cohesion, often arising out of
long-established traditions of sharing and reciprocal
exchanges.
When the values of volunteerism are structurally
integrated into global efforts to eradicate poverty
and sustain peace and development, volunteerism
becomes a powerful means of engaging people in
these challenges. Volunteerism helps transform the
pace and nature of development.
4. The UN, in GA resolution 56/38, defines
volunteerism as an activity undertaken out of free
will, for the general public good where monetary
reward is not the principal motivating factor.
UNV recognizes the shared universal values
underpinning volunteerism - free will, commitment,
equity, engagement, solidarity, compassion,
empathy and respect for others - and that these
values are deeply ingrained in communities. It is a
universal phenomenon that transcends boundaries,
religions and culture divides; it goes by different
names and finds different applications in different
contexts.

INTRODUCTION
5
1.
UNV FACTS AND FIGURES
NW 39%
of UN Volunteers
11,037
UN Online Volunteers
contributing through
16,196 online assignments
$220 million
/ year
-- As of 2012 --
More than
80%
of UN Volunteers
are from the South,
serving with 35 UN entities,
in 127 countries
6,807
UN Volunteers
from 159 nationalities,
including
966 UN Youth Volunteers
+
80% N
E
S
W
NE
SW SE
are female
11,037 $24 million
/ year
$220 million per annum
of UNV activities,
of which under 11% is considered
administrative budget
in contributions received
from 32 UN Member States
and other partners
5. UNV is the only UN entity with capacity
to mobilize large numbers of people, with
appropriately assessed skills and expertise,
as volunteers for field-based United Nations
programmes and projects, enhanced by
South-South and triangular cooperation.
In 2012,UNV recruited 6,807 UN Volunteers from
159 nationalities and over 11,000 UN Online Volunteers,
while leveraging many more thousands of community
volunteers, who were able to contribute directly to local,
national and global efforts to eradicate poverty and
sustain peace and development. Of these UN Volunteers,
over 80% are from countries of the global South of
which 60% are engaged in South-South cooperation.
In addition, as of 2012, UNV had close to 15% young
people serving as UN Volunteers.
6. To contribute to lasting impact, UNV
partners with UN entities, governments, civil
society, Volunteer Involving Organizations
(VIOs) and the private sector to leverage
volunteerism as an essential mechanism
that meaningfully engages people in social,
environmental and economic transformation.

GLOBAL CONTEXT
7
2.
2. // GLOBAL CONTEXT
7. There have been many positive results
achieved with the global efforts to meet the
Millennium Development Goals (MDGs). As
the 2013 Human Development Report notes,
“[during] the past decades countries across the
world have been converging towards higher levels
of human development … all groups and regions
have seen notable improvements in all human
development index (HDI) components, with faster
progress in low and medium HDI countries.
Nevertheless, national averages hide large
variations in human experience. Wide disparities
remain within countries of both the North and the
South, and income inequality within and between
many countries has been rising.” Inclusive growth
is essential for the achievement of the MDGs,
and beyond, calling for improved involvement of
people in development processes.
9. Greater access to global markets,
wider information networks, knowledge
and rapidly changing information and
communications technologies also
represent a major opportunity for both
economic growth and for people’s well-being.
These changes have facilitated bringing
to the forefront of development the role of civic
responsibility and engagement, alongside
other governance issues. Participation beyond
political dialogue and traditional forms translates
into a stronger role for people’s engagement
in ensuring sustainable and responsible efforts
towards equitable growth and well-being.
8. The past decades have contributed to raising
awareness that development can only come from
common efforts of all parts of society and individual
citizens. Moreover, the consultations on the Post-2015
development agenda have demonstrated a revitalized
desire for increased voice and participation of people in
development efforts. People want and need to be seen
as both agents and beneficiaries in achieving sustainable
development and poverty eradication. Volunteerism,
as a way for people to engage, is one path to inclusive
dialogue on the formulation and implementation of any
new global development framework. Volunteerism can
play an especially important role in reducing the social
exclusion that is often the result of poverty, gender,
disability, ethnicity and other causes of inequality.
At the same time, by promoting socially responsible
behaviour, volunteerism can complement the efforts of
Governments and administrations in the provision of
services and greater inclusion of marginalized groups in
development processes.
Saadia Ihihi (Morocco), a community volunteer working with
the Community-Based Adaptation project, run by UNDP with support
from UNV. (Baptiste Villed’Avray, UNDP)

8
10. The use of new technologies and social
media has had a profound effect on people’s
behaviour, and continues to bring the world
closer together rapidly and in very innovative
ways, enabling expanded reach to marginalized
groups and remote communities. In countries of
the global South, cell phone subscription is estimated
at about 60 per cent. The rapidly growing range of
technology and its expanded availability demonstrates
increased opportunities to engage more people in
tackling global challenges ranging from tracking food
insecurity or monitoring violent conflict, to providing
early warning of impending disasters and reporting
election fraud. For instance, online volunteering
reflects a wider range of skills and expertise that until
now would have been difficult to tap into; people in
the corporate private sector who want to contribute
to a meaningful cause while pursuing a demanding
career and including people with disabilities who
would otherwise be excluded from such engagement.
Innovative forms of volunteering, combining onsite and
online opportunities, have an enormous potential to
increase the depth and breadth of civic engagement.
11. Much remains to be done in order
to achieve key development goals and to
safeguard against the risk of reversal of
development gains. Key issues include the
inequalities and uneven access to resources
that continue to exist, for example in basic social
services, which are closely linked to strong local
governance. In its outcome document, the High
Level Forum on Aid Effectiveness in Busan 2011
emphasized the critical role that local governments
play in linking citizens with government and ensuring
ownership of countries’ development agendas. It
pledged to further support local governments to
enable them to assume more fully their roles on
service delivery and beyond, enhancing participation
and accountability at the sub-national levels. With
four of the eight MDGs focusing on health issues,
and with many countries not meeting their MDG
targets in these areas, improved basic service
delivery through strong local governance is vital.
Farmers El Houssain El Kerdaoui (centre)
and El Mahfoud Ihrche (right) discuss climate
change and its effect on their oasis at Iguiwaz,
Morocco, with Ali Ait Baha(left), a respected
elder. El Houssain and El Mahfoud volunteer
with the UNV-supported Community-based
Adaption project, contributing towards water-sharing
systems and tree-planting initiatives,
and sharing their knowledge with local youth.
(Baptiste de Ville d’Avray)
Kevin Kiffer (France), UN Youth Volunteer with UNDP
in Brazzaville, the Republic of the Congo, surveys
beneficiaries to identify their aspirations and to
encourage the involvement of communities in
local development. (Séraphin Ngoma/UNDP, 2013)

GLOBAL CONTEXT
9
2.
13. In all areas and regions, youth are both
a major resource for development and key
agents for social and economic transformation
and technological innovation. Young people
represent a sector of society that faces unique
challenges and vulnerabilities, while also having
great potential, being better educated and
connected than ever before. There are currently
more than 1.2 billion people between the ages of
15 and 24 in the world, the largest group of young
people in history, of which over 80% live in the
global South. Although youth are disproportionately
12. Addressing development challenges also
requires a strong focus on risk and vulnerability
of states and communities.
Many countries have been chronically prone to conflict
and have proven to be potential incubators of forms
of violence and other disruptive activities. Additionally,
poor and marginalized communities are often
hardest hit by climate change disasters and lack of
sustainable development. When looking at the assets
that may help build a cohesive and stable country in
such contexts, the international community focuses
on two main pillars to enable peaceful coexistence
within a society: effective and accountable institutions;
and capable and responsible citizens. Human capital
plays an important role in the areas of humanitarian
assistance, crisis prevention and recovery as well
as operational and capacity development support.
Local people are not only the first victims but also the
first responders to any crisis. Strengthening social
cohesion, human security and local governance
by way of engaging people, regardless of their
background, age and gender, can contribute to
improved resilience.
affected by problems of unemployment and
exclusion, at the same time they are increasingly
asserting their role in tackling challenges and acting
as transformational agents of change in society.
All over the world, young women and men are
calling for institutions to be responsive not just to
their own needs but to national or global concerns
-- and providing the energy, creative ideas and
determination to drive reform. The global rise in
prominence of young people has been accelerated
by the rapid advances in technologies, connecting
youth across geographical, social, religious, gender,
and economic barriers.
Karina Garcia, a volunteer with
the Investigation, Development and Integral
Education Association, during a bilingual
education activity in Totonicapan, Guatemala.
(Jose M. Yac/Asociacion IDEI, 2013)

10
15. In parallel with growing constraints with
regard to traditional development aid and
shifting trends in the financing environment,
countries in the global South are emerging as
significant players. A multiplicity of aid providers
and non-traditional partners provides scope for
new thinking on development approaches and
arrangements, such as South-South and triangular
cooperation, as well as working through corporate
social responsibility with partnerships with private
foundations and the private sector.
16. In light of the overall global context over
the last several years, any theory of change
used to pursue peace, development, poverty
eradication and social inclusion objectives
in the future must place “people” at the
conception and implementation of every effort
to transform society, build resilience and mitigate
conflict to achieve future development solutions.
Volunteerism is both an opportunity and an asset for
development. It represents a tremendous resource
for addressing many of the development challenges
of our times and it has the potential to significantly
promote broad based national ownership, inclusive
participation and sustainability.
14. Women are disproportionately impacted by
poverty and their discrimination, subordination
and subsequent exclusion continues to be
experienced across all social classes and
cultures to different degrees.
Gender equality is not only a basic human right, but
its achievement also has enormous socio-economic
ramifications. The status of women and girls in any
society is one of the best indicators of economic,
social and political development. Empowering
women fuels thriving economies, spurring productivity
and growth. Yet gender inequalities remain deeply
entrenched in most societies. A significant body
of research indicates that women’s empowerment
and gender equality have a catalytic effect on
the achievement of human development, good
governance, sustained peace, and harmonious
dynamics between the environment and human
populations3. Since traditionally a high proportion of
the unpaid work that supports a community has been
carried out by women, there is a need to go beyond
achieving recognition for the voluntary work that
women are already doing, which is often disregarded
or undervalued, to ensuring that this is measured.
Betaf Elementary School students learn
proper hand washing from Nelson Semriyanto
Dudung, a university volunteer in Papua,
Indonesia. (Alexandru Buftic, 2010)
3 A transformative stand-alone goal on achieving
gender equality, women’s rights and women’s
empowerment: imperatives and key components,
http://www.unwomen.org/en/what-we-do/~/media/
F4AA23E30D8248B09A3E61283807A677.ashx

GLOBAL CONTEXT
11
2.
17. In this regard, the Post-2015 agenda
offers an explicit opportunity to help anchor
volunteerism, and the values it stands for, to the
future global framework as it recognize the fact
that development actions are more effective and
sustainable when people are fully and freely engaged.
The contributions that people freely make in their
communities in terms of their knowledge, labour, time,
skills, networks and other resources must be properly
factored into policies, programmes and projects.
Volunteering is a tried and tested way to engage
people from the bottom up in all stages of planning,
implementing and monitoring of a framework requiring
the efforts of all stakeholders to sustainably change
people’s practices, attitudes and mind-sets. As
global consensus evolves to reach convergence of
a new development agenda, volunteerism must be
increasingly recognized as a key complementary
mechanism to engage people in accountability
frameworks that demand a stronger and more direct
partnership between people and the state.
18. With a growing pool of motivated and skilled
people, an appetite for idealism and engagement,
flows of ideas, knowledge, and skills, people and
capital can and should be globally leveraged through
volunteerism.
Local Volunteers supporting the MY World
Outreach Campaign of UNV Kazakhstan on
International Youth Day August 12, 2013 at
the Kazpost Post Office, Astana.
(Ji Hyun Yang, UNV, 2013)
Planting trees to mark IVD 2012 in Sudan
(UNV, 2012)

LESSONS LEARNED
13
3.
3. // LESSONS LEARNED
19. UNV’s experience in supporting UN entities
and implementing programmes and projects is
that the potential of volunteerism is significantly
under-utilized. A compilation of evaluations of
UNV-supported projects has shown that the foremost
lessons learned in UNV’s programming are in the
programme design stage and the challenges faced
in capturing and documenting results. Because of
a perception by many agencies that UNV is merely
a human resource organization, UNV is often not
recognized as a key stakeholder in the design of
UN joint programmes, or a programmatic player in
the United Natons Development Assistance
Framework (UNDAF) process. A key factor in this
situation is that UNV has not generally been seen as
a having a programmatic strategy, with priority areas
and funds that can be brought to the table during the
programme development stage. A consequence of
this minimal involvement in programme development
is that integration of volunteerism is often superficial or
absent. During the course of this Strategic Framework
period, it will be paramount to shift this perception and
ensure that volunteerism is embedded in the planning,
monitoring and capturing of results related to the
achievement of global development efforts, so as to
strengthen UNV’s presence in the field.
20. UN Volunteers are mobilized to work with
partner UN entities in support of efforts by
UN Member States and others to promote
peace and development. This is done in
a continuous dialogue between UNV and its
partners, in order to assign UN Volunteers with
the best skills match and provide other volunteer
solutions to their programmes. For example, in the
2011 evaluation of the collaboration between UNV
and the Department of Field Suppport (DFS) of
the United Nations Department of Peacekeeping
Operations (DPKO), it was noted that the
“partnership has been very successful in meeting
the objectives of DFS/DPKO and has contributed
to the achievement of DFS/DPKO peacekeeping
mandates in a number of countries, primarily
through the rapid engagement of highly skilled and
motivated volunteers.”
21. In the course of 2001, the number of UN
Volunteers exceeded 5,000 for the first time.
The United Nations Development Programme
(UNDP)/United Nations Populations Fund (UNFPA)/
United Nations Office for Project Services (UNOPS)
Executive Board expressed appreciation of this growth
and reaffirmed its recognition of UNV as a facilitator
of South-South exchanges and noted that UNV
provided a window of opportunity for global citizens
to engage as volunteers in UN activities for peace
and development (Decision 2002/12). During 2005,
the number of serving UN Volunteers peaked at 8,000
due to an increased demand in support of peace-keeping
operations and more diversified opportunities
through increased demand from Governments to use
national volunteer initiatives. In 2012, the number of UN
Volunteers stood at 6,807.

14
80% N
NW
Maintain the proportion
of 80%
of UN Volunteers
from the South
E
S
W
NE
SW SE
23. In addition, UNV has piloted and
developed a range of volunteer initiatives
that tap into the potential of youth and university
volunteers, private sector volunteers and
volunteer expatriate nationals in order to widen
the opportunities for partners and volunteers and
more effectively respond to programme needs.
These initiatives will need to be strengthened and
better aligned.
24. UNV is well placed to further strengthen
and respond to programme needs through
a strengthened South-South collaboration
approach. South-South collaboration through UNV
brings people from the South together to find solutions
to development challenges through exchange and
transfer of skills, knowledge and good practices.
Through volunteerism, UNV has been able to mobilize
specialized professionals from programme countries
to support a wide range of technical, social and
human development activities in other programme
countries. UNV will need to harness this experience
and reflect further on the trends in order to take the
opportunities and realize the full potential that South-
South collaboration brings to peace and development
through volunteerism.
22. In a recent internal review of
UN Volunteer mobilization it was
recognized that the factors underlying
demand from partner UN entities need
to be better understood. Hence, UNV
will strengthen its partnership approach
to UN Volunteer mobilization. At the
same time, UNV recognizes the need to
review the range of volunteer solutions
offered to its clients. The modalities
include international, national and online
volunteers serving UN development
projects in countries across the world, in
assignments ranging from short to long
term. UN Online Volunteers also serve
UN and NGO clients in highly customized
and flexible ways (In 2012, the number
of UN Online Volunteers contributing to
peace and development topped 11,000).
Whereas UNV has expanded its reach
through online volunteering, over the next
few years there will be need to translate the
knowledge and experience of working with
new technologies into a more impactful
and innovative methodology of bringing
on board more voices from civil society on
human development.
Over 80% of UN Volunteers are
from countries of the global South

LESSONS LEARNED
15
3.
25. Volunteers embody key values that help
improve the effectiveness of development efforts.
People who volunteer care about their community and
society, and feel a sense of responsibility towards the
common good. Because it engages people’s minds
and hearts, volunteerism can thus lead to changing
mind-sets and attitudes. To ensure that volunteer
opportunities for value-driven people help contribute
to the peace and development work of the United
Nations, UNV should further look at the practicalities of
the volunteer experience. In particular, as volunteerism
leverages and develops people’s skills and capacities
and fosters attitudes of responsible and responsive
citizenship, it is key that the value added that
volunteers bring to the development discourse be
experienced by agencies through the way volunteers
are mobilized, managed, supported and through how
their contribution is captured and utilized for improved
development practices. UNV will need to work very
closely and jointly with partner UN entities to ensure
that through the quality of assignments, volunteer
management practices and volunteer learning,
the added value of volunteers and volunteerism is
reflected in the delivery of development results.
26. UNV has also been working on joint
projects and programmes with a range of UN
partners on the integration of volunteerism in
development interventions at the country and
regional levels. These include projects on local
governance for improving service delivery, support
for national volunteer schemes, including policies
and laws on volunteerism, sustainable environment
and response to climate change, crisis prevention
and recovery, and empowering youth. However, it is
clear that some of these interventions have not been
sufficiently able to translate the linkage between
volunteerism and specific aspects of development into
a sustainable effort at national level. This has made
some of these projects lack a clear scale and results
orientation to inform programmatic interventions and
investments in the coming period.
Natalia Gozak (right) a national UN Volunteer E-communities
Assistant and Intel Facilitator Inna Mishurniayeva, train
pupils in Kiev, Ukraine, to develop projects benefitting their
local community with the help of the “Skills for Success”
programme (Vladimir Negrebezkij, 2010)
Junko Nomura (Japan), UNV Associate Reintegration Officer
with UNHCR, registering new refugees from the DRC at
Nkamira Transit Centre, Rubavu District, Rwanda.
(Anouck Bronee, ex-External Relations Officer,
UNHCR Kigali, 2012)

16
27. In 2001, UNV served as the official UN focal
point of the International Year of Volunteers (IYV).
Governments, the UN system, civil society, private sector
and other stakeholders during IYV and subsequent years
sought to promote, facilitate and recognize volunteering,
increasing the integration of volunteer contributions to
achieve the MDGs and peace and development agendas.
By 2011, as UNV marked the tenth anniversary of the
IYV, over 70 countries had adopted laws or policies
on volunteerism. However, detailed accounts from
Governments, civil society organizations, businesses,
researchers and UN entities have noted cases of insufficient
national progress in implementation, owing to the lack
of designated focal points, inadequate coordinating
mechanisms and the need for supportive resources and
policies. At the same time, volunteer action in the fields of
environment, human rights protection and disaster response
grew significantly. From 2000 to 2008, the volunteer sector
saw a fourfold increase in the number of papers published
on volunteering. In 2012, an online global public survey
conducted in connection with volunteerism, showed 77 per
cent of over 2,000 respondents were of the view that the
impact of volunteerism was more recognized today than
a decade ago. Although the full impact of this recognition
is not yet known, anecdotal evidence shows clearly that
progress has been made.
28. The publication of the first State of the
World’s Volunteerism report in 2011 highlighted
the fundamental role volunteerism plays
across the globe in peace and development.
It also identified the gaps that exist in this regard.
UNV, in collaboration with other volunteer involving
organizations, will need to upscale efforts to provide
evidence and knowledge in order to demonstrate the
relevance of volunteerism to the new development
framework.
The launch of the State of the World’s Volunteerism
report in New York. (UNV, 2011)
Helping Hearts, stamps
issued by United Nations
Postal Administration to
mark International Year of
Volunteers (IYV) 2001

LESSONS LEARNED
17
3.
30. With regard to institutional effectiveness
and efficiency, UNV undertook a comprehensive
change management process in 2009-2010 that
resulted in a new organizational structure and
new ways of conducting business. The change
process allowed UNV to redefine unit roles, increase
specialization and develop mechanisms to deliver
as one team. Several new tools were introduced
and processes redesigned to ensure consistent
application of UNDP policies and UNV standards for
volunteer management. These changes have helped
UNV to focus more effectively on the programmatic
needs of partner UN entities at country level, as well
as to increase the impact of UN Volunteers in the field,
while ensuring proper allocation and management
of resources. There remain some areas identified by
the change process that will be addressed during this
Strategic Framework period:
(i) conditions of service for UN Volunteers –
changing to respond to new generations
of volunteers and their personal and
professional growth;
(ii) the Volunteer Management Cycle – new
information technology based tools to facilitate
the efficient and effective global management
of volunteers; and
(iii) UNV’s capacity to provide support at
the field level to partner UN entities and
UN Volunteers.
29. In order to translate the evidence
building efforts into recognition at the
policy and resource levels, there will need
to be strong and focused advocacy that aims
at influencing and engaging with countries on
successful examples where volunteerism has
made a difference. To further this agenda, it
will be important for UNV to build coalitions at
national, regional and global levels. UNV will
work in partnership with volunteer involving
organizations (VIOs) to seize the spaces that
have opened at the institutional and inter-governmental
levels and transform them into
opportunities for joint advocacy at national
and community levels.
UNV Midwife Trainers with UNFPA in Haiti. Annick Coulibaly,
from Côte d’Ivoire, attend to a newborn/new mother/pregnant
woman at the Clinic Sonub, Petit Place Cazeau. (UNV Haiti, 2012)

UNV STRATEGIC RESPONSE
19
4.
4. // UNV STRATEGIC
RESPONSE
BUSINESS VALUE PROPOSITION
UNV provides the opportunity to:
(i) enable the UN system to increase voice and broaden participation of people within
its work;
(ii) advance the Post-2015 development agenda and Sustainable Development Goals
(SDGs) by tapping the commitment, solidarity and engagement that is unique to
volunteerism; and
(iii) strengthen social cohesion and trust by promoting individual and collective
action, that helps resolve development problems and builds trust, which
contributes to local, national and global efforts to eradicate poverty and sustain
peace and development.
With an active roster of more than 25,000 vetted, well-qualified potential volunteers, over 300,000 potential
online volunteers and organizations, and a growing number of UN Youth Volunteers, UN Volunteers will
represent a much-needed resource for UN entities, Governments and civil society to draw upon.
They are a pool of talented people from across the world who are:
(i) willing and able to work in all development and peace situations, including some
of the most difficult and remote contexts;
(ii) have the flexibility and ability to work with people and organizations in local
communities to draw upon the synergies between local knowledge and expert
solutions; and
(iii) constitute a flexible, cost-effective resource in ensuring scale, impact and
sustainability in UN peace and development interventions, including in crisis and
post-crisis situations.
UNV’s mandate and experience also offers, through its programmes and partnerships, a strong
knowledge base on the value of volunteerism, a broad and effective partnership base, especially in terms
of engagement with civil society at all levels; increased capacities to enable volunteer engagement in
development processes; a focus on excluded groups and populations; and opportunities to advance
South-South collaboration.

20
32. This is the first framework of its kind for
UNV and it seeks to integrate the most recent
developments in the external environment with
UNV’s long term efforts to meet its expanded
mandate. It also focuses on UNV’s efficiency and
effectiveness in achieving organizational results,
including leveraging and expanding the knowledge
base on the role and impact of volunteering in
transformational global change, and supporting
development results through UN Volunteers
assigned with various partner UN entities.
31. This Strategic Framework is developed
on the premise that volunteerism can foster
empowerment, broad-based ownership and
participation for those affected by poverty
and exclusion, thus creating more stable
and cohesive societies. It aims to further
engage stakeholders -- including UN Member
States, the UN system and VIOs-- and to partner
with them in contributing to achieving globally
agreed development goals related to peace
and development. This Framework articulates
the scope and dimensions of UNV’s strategic
direction, results and associated resource
requirements for the period 2014-2017.
33. This Strategic Framework seeks to
effectively respond to the expanded mandate
entrusted to UNV by the international
community by:
(i) supporting UN entities to be more effective
in delivering their results by integrating high
quality and well-supported UN Volunteers and
volunteerism into their programmes;
(ii) accompanying countries to more effectively
integrate volunteerism within national
frameworks enabling better engagement of
people in development processes; and
(iii) ensuring that UNV is a more effective and
efficient organization, with improved systems
and business practices and processes, well-managed
resources, and engaged personnel.
In 2013, in the framework of the project support to the
implementation of a National Volunteer Programme in Cape Verde
(SVF funded), the National Volunteer Corps launched a call of
proposals to select projects from local VIO that would receive
grants up to 100.000 CVE to implement activities aimed at
fostering volunteerism for development. 23 Projects from different
Island were selected. Among the selected projects three initiatives
in São Vicente, a project from Centro de Intervenção Comunitária
Ribeira Bote, aimed at providing psychological and educational
support for children; a project to train volunteer surf lifesavers, and
an initiative from an Association of people with disabilities where
students of physiotherapy and other health related subjects provide
assistance to people with disabilities. (Omar Camilo)

UNV VISION
34. UNV’s vision is a world where volunteerism is
recognized, within societies, as a way for all people
and countries to achieve peace and development
through the simultaneous eradication of poverty and
significant reduction of inequalities and exclusion.
The UNV Strategic Framework,
a. Is developed under the umbrella of the UNDP
Strategic Plan 2014-2017, to elaborate results to
be delivered by UNV during this period;
b. Is grounded in the notion that volunteerism
is an expression of human relationships and
a conducive channel for people to positively
engage in their own development, resulting in
more effective and sustainable development
actions;
c. Takes into account the momentum generated
by the International Year of Volunteers (IYV)
in 2001, the marking of its tenth anniversary
(IYV+10) in 2011 and the need for further
recognition, promotion, facilitation, networking
and integration of volunteerism into peace and
development in the years ahead;
d. Is informed by UN GA resolution 67/138,
recognizing that “volunteerism is an important
component of any strategy aimed at … poverty
reduction, sustainable development, health,
education, youth empowerment, climate change,
disaster risk reduction, social integration, social
welfare, humanitarian action, peace building
and in particular, overcoming social exclusion
and discrimination”. And that “volunteering,
particularly at the community level, will help to
achieve the development goals and objectives
set out in the UN Millennium Declaration and the
Millennium Development Goals”;
e. Is consistent with and guided by GA resolution
67/226, the Quadrennial Comprehensive Policy
Review, which establishes the main inter-governmentally
agreed parameters of the
operational activities for development of the UN
system;
f. Incorporates UNV’s leadership role in
developing and promoting a youth volunteer
programme, in the context of the UN Secretary-
General’s Five Year Action Agenda 2012-
2017, and as mandated by the UN GA through
resolution 31/131, which called on UNV to
advance the role of youth in development;
g. Defines goals and strategies to deliver on the
UNDP/UNFPA/UNOPS Executive Board decisions
and UN GA resolutions pertaining to its mandate
– in particular, resolution 52/17, which expanded
the UNV mandate on raising awareness and
promoting volunteerism for development;
h. Re-states UNV’s commitment to working with
the UN system to extend opportunities to the
widest possible cross section of people from
every region of the world to participate in the
work of the UN;
i. Includes the reflections on volunteerism from
the 2011 State of the World’s Volunteerism Report
(SWVR) and the recognition of the theme of well-being
as key to sustainable development;
j. Articulates UNV’s vision and the strategic goals
the organization will pursue for the next four
years, and how to achieve them; and
k. Is accompanied by an Integrated Results and
Resources Matrix (IRRM) which translates the
intent of the Strategic Framework into results.
UNV STRATEGIC RESPONSE
21
4.

UNV STRATEGIC PRIORITIES
23
5.
5. // UNV STRATEGIC
PRIORITIES
PROGRAMMATIC PRIORITIES
Securing access to
basic social
services
Community resilience
for environment
and disaster risk
reduction
35. This Strategic Framework intentionally
directs UNV efforts and programme resources
into five priority areas where volunteerism has
a transformational and cumulative impact on the
lives of people:
(i) securing access to basic social services;
(ii) community resilience for environment
and disaster risk reduction;
(iii) peace building;
(iv) youth; and
(v) national capacity development through
volunteer schemes.
Peace
building
During the period covered by this Strategic
Framework, UNV will work through global, regional
and country programmes and projects to deliver its
results across these five areas, in accordance with
the individual requirements of programme countries.
Youth National capacity
development through
volunteer schemes
36. Securing access to
basic social services and
protection are at the heart of
many UN entities’ mandates
and activities. Over time,
UNV has developed solid
knowledge and has learned lessons about the
role and application of volunteerism in service
delivery and local governance – particularly
in the context of i) consultative processes to
identify community needs and ii) local capacity
development to localize those services and to
strengthen community voice for accountability.
In 2012, 10% (US $860,000) of UNV-administered
funds were spent on projects in basic social
services and 28% (1,934) of UN Volunteers
worked in this priority area.

24
37. In this Strategic Framework period,
UNV will leverage and mobilize its knowledge,
expertise and experience to enhance the
UN system’s response in the area of basic social
services. More specifically, UNV will focus on:
(i) primary health care;
(ii) HIV/AIDS; and
(iii) education (such as literacy
and vocational training).
UNV will also:
(iv) enhance local governance to promote
inclusive participation and engagement of
communities in planning, implementing and
monitoring local development initiatives.
38. Community resilience
for environment and disaster
risk reduction - The Hyogo
Framework for Action
explicitly recognized the
added value and contribution
of volunteerism to disaster risk management,
particularly by bolstering the capacity and
resilience of communities to respond to and
prevent disasters. Closely linked to disaster risk
reduction is the environment, where a number
of factors underpin UNV initiatives, including
the global recognition of volunteerism’s role in
environmental protection. UNV’s experience in
these areas shows that community resilience,
which can be enhanced through volunteerism,
is the basis of successful programmes. UNV has
significant experience in this area, with 21%
(US $1,880,000) of UNV-administered funds spent
on community resilience for environment and/or
disaster risk reduction in 2012.
39. Building on its lessons learned and
responding to growing requests from UN
Member States and UN entities, UNV will
continue to contribute to community resilience for
local climate change mitigation efforts,
with a focus on:
(i) climate change adaptation through
people-centred approaches.
In countries or regions severely falling short of
the threshold of peace and inclusive social and
economic development, it has been proven time
and time again that volunteerism plays a key
role. Volunteerism facilitates a strong transition
between emergency relief and rebuilding productive
lives, leveraging and strengthening capacities
in communities faced with situations of chronic
vulnerability.
(ii) UNV will develop innovative approaches
to disaster risk reduction by harnessing the
power of volunteerism to build community
resilience for inclusive and coherent national
disaster prevention, preparedness and risk
reduction strategies.
UN Volunteer Lubna Lasu (South Sudan),
UNV Civil Affairs Expert, speaks on
‘Volunteerism for Peace and development’ in
Grand Bassa County, Liberia. (Percy McKay/
UNV, 2012)

25
5.
40. Peace building is a key area where, since the early 1990’s, UNV has
played an integral part in supporting the implementation of Security Council
mandated peace keeping and special political mission mandates, including
support to peace building offices. The 2009 Secretary-General’s Report on
Peace Building in the Immediate Aftermath of Conflict encouraged UNV to
continue to support special political and peace building initiatives, in particular
with the aim to help strengthen national civilian capacities to impact the sustainability of peace
building. In 2012, UN Volunteers constituted over 30% of the international civilian capacity within
the 18 peace keeping and peace building missions where UNV is engaged – representing over
40% of UN Volunteer assignments globally. Throughout, UN Volunteers have been deployed
in key implementation and capacity building roles within the context of, for example, human
rights monitoring, local institutional capacity support, democratic governance, and operational
technical support.
41. In response, UNV will work with partner
UN entities in:
(i) expanding its role to further engage
communities within the context of UN peace
keeping, peace building and political missions;
(ii) contributing to building both local and national
capacities, and the compact between states and
its citizens; and
(iii) rebuilding mutual trust between its citizens;
Particularly where local and national UN Volunteers
can, they will build on the community based focus and
presence. In a politically and socially non-threatening
manner,
(iv) UN Volunteers will effectively serve, for long
and short-term assignments, as catalysts for civic
engagement, promote community level dialogue,
and build confidence, trust and social cohesion
within communities;
UNV will continue to provide:
(v) support to emergency relief efforts,
(vi) early and long-term recovery leveraging
expertise ranging from protection, logistics, water
and sanitation to camp management; and
(vii) human rights monitoring and community
resilience through voluntary action.
Herbert Oswaldo Alvizures Flores (left),
a volunteer with the Chiquimula Youth Network
for Human Development, is interviewed by
Radio Punto on the importance of human
development. (UNV Guatemala, 2011)

26
43. In response, UNV launched a new Youth
Volunteering Strategy and a UNDP/UNV Youth
Trust Fund in 2012, to further engage in global
advocacy and partnerships for youth volunteerism,
and strengthen the capacity of nationally- and
regionally-owned youth volunteer schemes. To help
operationalize the youth strategy, a new flagship
programme will be launched in 2014, with the
following objectives:
(i) engage in global advocacy and
partnerships for youth volunteering;
(ii) provide capacity development to
nationally- and regionally-owned youth
schemes, including policy support to
partners; and
(iii) establish a UN Youth Volunteering
modality to enhance the role youth play as
agents of change in the work of the UN, while
providing these volunteers opportunities for
growth and development.
42. Youth - In 2012, UNV
supported thirteen national
youth programmes and
schemes, including regional
youth programmes in the Arab
States and Africa, and deployed
thousands of young international UN Volunteers
through university and intern initiatives. Recognizing
the enormous potential of young people to
contribute positively to their societies, UN Secretary-
General Ban Ki-Moon, in his Five-Year Action
Agenda (2012-2016), announced a specific measure
to “create a UN youth volunteers programme under
the umbrella of UN Volunteers.”
Nouan Anong, a volunteer radio DJ with Thateng
Ethnic Community Radio station in Lao PDR,
delivers the morning news.
(Phillippe Pernet, 2011)
In Sudan, UNV engaged volunteers from within their
own communities in tackling the culturally-sensitive
issue of female genital mutilation (FGM), involving
males and youth, as well as women.
(Blazej Mikula, 2008)

27
5.
45. Historically, governments, civil society
and the corporate private sector have all
played important roles in ensuring support
for volunteerism as a strategy for building
civic participation and addressing peace and
development goals. Three key factors have
traditionally been taken into account: a favourable
policy and regulatory framework; recognition
and promotion of volunteerism for peace and
development; and committed national leadership.
Based on the experience in this area, and as per its
mandate, UNV will expand its support to programme
countries
(i) by assisting in the initiation of new
national and subnational schemes, and
(ii) by enhancing the capacity of local
partners to mobilize and manage volunteers
more effectively.
44. National capacity
development through
volunteer schemes - UNV
has been and continues to
be a catalyst and multiplier
for volunteerism. Through
UN Volunteers and UNV projects, as well as UNV
assisted volunteerism schemes, collaborations
and networks, hundreds of thousands of
volunteers have engaged with communities. To
this end, the development of volunteer schemes
to promote the contribution of volunteerism
constitutes an important platform for nationally-led
and -owned multi-sectoral development and
peace programmatic interventions. In 2012, 12%
(US $1,111,000) of UNV-administered funds
were spent on national capacity development
through volunteer schemes in eight countries.
This experience has led to a growing demand
from UN Member States for UNV to support the
establishment of national volunteer schemes to
address specific development challenges.
46. Cross-cutting considerations will focus on
the sustainability of UNV-supported development
efforts through a human rights based approach to
programming.
Specific focus will be on:
(i) ensuring commitment to gender equality;
(ii) recognizing the role of women as a driving force
for peace and development efforts; and
(iii) promoting societal transformation across all
areas of programme delivery.
Through this Strategic Framework, UNV will also strive to
specifically ensure gender balance in all its operational
engagements, especially among UN Volunteers deployed.
UNV programming will ensure commitment to gender
equitable outcomes, and will review institutional processes
to ensure that opportunities for volunteering, and in all its
work, are open to both women and men equally.

UNV RESULTS
29
6.
6. // UNV RESULTS
47. UNV results contain two interrelated
components:
(i) programme results, which elaborate
UNV’s contribution to country-owned peace
and development results; and
(ii) institutional effectiveness, which outlines
the institutional processes, organizational
resources and systems which enhance
UNV’s accountability for results.
These components help UNV’s envisaged
development impact.
Increase contributions received
from UN Member States
and other partners to
+
NW
48. This Framework is developed in
accordance with United Nations Development
Group (UNDG) results-based management
principles. UNV will be directly and fully
accountable for:
(i) delivering on outputs of the programme
results; and
(ii) delivering organizational effectiveness
and efficiency, including stewardship of
the resources with which it is entrusted
and monitoring, evaluating and reporting
on achievements and challenges.
UNV INPUTS
-- By the end of 2017 --
Increase UN Volunteers to
10,000
including 3,000
UN Youth Volunteers
Maintain the proportion
of 80%
of UN Volunteers
from the South
of UNV activities,
of which 8% is considered
administrative budget
$50 million
/ year
$300 million
/ year
80% N
E
S
W
NE
SW SE
Double UN Online Volunteers
to 22,000
2x
22,000
35%
Increase percentage of female
UN Volunteers in
non-family duty stations to
35%

30
A. DEVELOPMENT IMPACT
49. UNV’s envisioned development impact is to
bring more people to actively engage with peace
and development actions globally. When people,
as volunteers from different backgrounds, genders
and ages are placed in peace and development
interventions, they individually and collectively
contribute to building capacities for delivering peace
and development results. With more volunteers and
volunteerism being better integrated into development
processes, societies will become more cohesive
and stable, with enhanced collective objectives and
well-being. This Strategy intentionally focuses UNV
programmatic efforts in five key areas; four thematic
ones which directly contribute to Outcome 1 and
one that contributes directly to Outcome 2. Through
deliberate and considered partnerships with UN
entities, UNV will leverage and mobilize its technical
expertise and knowledge, through all UN Volunteer
modalities, to effect transformational impact and
change in communities. By helping to strengthen
the capacities of UN entities to deliver sustainable
results, and by accompanying National Governments
to create enabling environments for more people to
come together to eradicate poverty, sustain peace and
address development inequalities, UNV will contribute
to more equitable and broad based development
progress.
Societies become
more cohesive
and stable with enhanced
collective well-being.

UNV RESULTS
31
6.
B. PROGRAMME RESULTS
PROGRAMME OUTCOME 1 - UN entities are more
effective in delivering their results by integrating
high quality and well-supported UN Volunteers and
volunteerism in their programmes
50. This outcome focuses on harnessing the
power and value added that people, through
volunteerism, bring to strengthening the delivery
of more sustainable and impactful development
results. The work of the United Nations system
touches the lives of millions of people across the world,
hundreds of National Governments and thousands
of partners. Working in collaboration with UN entities,
through this outcome, UNV will assist UN entities to
advance the global development agenda, increase
effectiveness, and achieve national outcomes. In
building on its particular strengths, UNV will bring
to the UN system the ability to provide innovative
and professionally managed talent solutions, with
appropriately assessed and supported skills and
expertise, for field-based United Nations entities.
These will be enhanced by South-South and
triangular cooperation which UNV facilitates through
volunteerism. UNV will also bring the ability to respond
to grassroots mobilization and expand inclusion
through civic engagement in global development.
Finally UNV will bring to the system the capacity
to harness the potential of volunteerism to secure
progress in four priority areas:
(i) access to basic social services;
(ii) community resilience for environment and
disaster risk reduction;
(iii) peace building; and
(iv) focusing on youth.
51. Mobilization of UN Volunteers in
support of the UN system’s country-level
activities remains a key outcome for UNV
during 2014-2017.
UNV will ensure a stronger focus on the UN
demand side, by more closely engaging UN
entities at global, regional and country levels.
This engagement will need to explore innovative
ways to leverage volunteerism in strengthening
the UN’s ability to deliver results in those areas
where lessons clearly reflect a significant need
for transformative solutions. Closer collaboration
and joint planning will be essential if success
in these areas is to be achieved in national,
regional and global intiatives. New standard
operating procedures and demand forecasts
will be developed, to provide effective guidance
to both UNV and partner UN entity field staff to
leverage volunteerism and UN Volunteers. Current
engagement with the UN system also indicates
a need for UNV to expand the scope of volunteer
modalities to include youth volunteers and to
generate outreach to corporate private sector
volunteering.

32
52. The innovative engagement of diasporas,
corporate private sector volunteering efforts
and volunteers from all backgrounds will always
focus on the development of national capacities,
promotion of South-South collaboration and
exchange of relevant knowledge. UNV will also
pursue gender equality in a number of UN Volunteer
assignments, as well as proactively attempt to
recruit volunteers according to non-stereotypical
gender roles and provide sufficient opportunities for
female leadership, including where UNV will expand
opportunities for young people to volunteer.
53. UNV will expand the global reach of the
UNV Online Volunteering service and explore
innovative methods to ensure the broadest
possible participation by all members of
society. To harness this largely untapped and vast
resource for peace and development, UNV will
further pilot, and where possible scale up, diverse
forms of online and mobile volunteering. This will
entail developing new operational partnerships with
other VIOs that are operating virtually.
54. UNV will develop new thematic global
programmes and projects, fully consulted with
and agreed by UN Member States, within UNV’s
priority areas of:
(i) securing access to basic social services;
(ii) community resilience for environment and
disaster risk reduction;
(iii) peace building and peace keeping;
(iv) youth; and
(v) national capacity development through
volunteer schemes.
55. These new thematic global programmes
and projects will develop a UNV results base,
which can be tracked and monitored through
the UN Volunteers themselves reporting directly
to UNV. All programmes and projects will be
systematically evaluated at the end of the Strategic
Framework period, providing a solid foundation
of experience for the development of a successor
Framework for 2017-2023. The new programmes
and projects will create a stronger UNV regional
presence, build closer ties with the relevant partner
UN entities in the region and become flagship
programmes for the organization, with a UNV-specific
results base.
National UN Volunteer Martah Guerrero Jiménez conducts an exercise
with leaders of women’s organizations in the Municipality of Orellana,
Ecuador. The women gathered to discuss Annual Operative Plan 2012
that will coordinate their actions to promote gender budgeting.
(Maria de los Angeles Manzano, 2011)

UNV RESULTS
33
6.
57. This outcome focuses on the
complementary roles of public institutions and
people to contribute to peace and development
results. It also links the implementation of
and reporting by UN Member States on their
commitments within inter-governmental fora with
volunteerism as a means for expanding people’s
spaces and voices at all levels.
58. Given the critical gaps in the evidence
base for the contributions of volunteerism
to peace and development, a key focus
during this Strategic Framework period will be
to work with partners from academia and from
other VIOs to develop a global research agenda
on volunteerism, building collaboration and
cultivating research in the South, continuing
publications of SWVRs, and increasing
measurement of volunteering at national levels,
especially in developing contexts.
59. UNV will also examine capacity-development
activities for Governments
and civil society, including the set-up and
strengthening of national and regional volunteer
schemes, and offer advisory services for
the establishment of enabling environments
for volunteerism and conducive legal policy
frameworks.
56. Only with high quality and well-supported
UN Volunteers is it possible for UNV to effectively
deliver on its mandate. Therefore, UNV will manage
a value-driven talent pool of global citizens who want
to engage as volunteers in the work of the UN. To this
end, UNV will also implement a volunteer learning
strategy, emphasizing knowledge generation, sharing
and learning to promote and enhance the quality and
impact of the volunteer experience and to ensure that
the necessary skills and expertise are harnessed for
both the work of the UN, as well as for the individual
development of UN Volunteers.
PROGRAMME OUTCOME 2:
Countries more effectively
integrate volunteerism within
national frameworks enabling
better engagement of people in
development processes

34
60. Through engagement with UN Member
States, the UN system, VIOs and civil society,
UNV will contribute to the inclusion of people-centred
approaches and volunteerism in various
national, regional and global processes, including
the review of achievements against the MDGs, the
updating of the Hyogo Framework, the convening of
the fifth UN World Conference on Women (Beijing+20)
and the defining of the new post-2015 and SDGs.
National and global outputs will also include follow-up
reporting on GA resolution 67/138, including
developing a plan of action to integrate volunteering
in peace and development in the next decade and
beyond, as well as UNV-facilitated inputs to national
and global reports of the UN, inter-agency or system-wide
plans and global development conversations
about the contributions of volunteerism to development
and peace.
61. Building innovative volunteer solutions
for peace and development can only be done
in partnership with relevant stakeholders from
Governments, the UN system and civil society
at large. UNV, as a catalyst, knowledge broker
and/or convenor, will seek to develop new and
innovative partnerships with UN Member States,
private foundations and the private sector as part
of developing innovative volunteer solutions, in
particular where their specific skill-based knowledge
and experience can contribute strongly.
Eduart Koci National UN Volunteer Community Exchange
Worker Meeting with a Member of a Youth Association in the
Village of Driza in Fier, Albania.
(Gavin White, 2011)
Debora Oliveira da Costa, Volunteer at the Red Cross
nursing home in Praia develops occupational therapy
activities with the elderly. The National Volunteer Corps
assisted in the creation of three Volunteer Groups in Praia,
Cape Verte, aimed at supporting the activities of local
nursing homes. (Isaura Lopes Ramos, 2013)

UNV RESULTS
35
6.
C. INSTITUTIONAL EFFECTIVENESS
RESULT AREA: UNV is a more effective and
efficient organization, with improved systems and
business practices and processes, well-managed
resources, and engaged personnel.
63. Improved internal systems and
processes will enable UNV to more
efficiently manage its work, as well as
capture, evaluate and report accurately on
results. Therefore, UNV will review its business
processes to ensure that more efficient and
effective systems are in place. This will include
review of the volunteer management cycle,
related policies and procedures and continuous
development to ensure they meet the highest
standards, benefiting from best management
practices and technologies where applicable.
UNV will institutionalize a strengthened culture
of results-based management (RBM), reporting,
knowledge management, resource mobilization
and accountability. RBM will be strengthened
in corporate planning and reporting, as well
as programme and project management.
Necessary tools to ensure best utilization of RBM
methodologies and compliance will be developed
within the Strategic Framework period.
62. UNV aims to ensure that it delivers
quality results through motivated and engaged
personnel (which includes staff and field
personnel). This will build on the UNV change
management exercise in 2009-2010, to ensure the
most effective organizational structure, coupled with
requisite personnel capacities. Engagement with UNV
personnel is essential in developing strategic plans
and initiatives to ensure accurate analysis and vision,
and to ensure ownership of plans and commitment
to deliver high quality results. Morevoer, UNV will
be placing an emphasis on enhanced regional and
country level capacities and outreach – i.e. placing
UNV closer to its clients, partners and stakeholders.
64. UNV will mobilize resources to deploy
UN Volunteers through its priority programmes
and projects. With the objective of raising up to
US $50 million per annum by 2017 in programme
funds, through stronger engagement with its
traditional partners, while also engaging new
partners from the emerging economies in the global
South. These funds will be channelled through the
Special Voluntary Fund, Cost Sharing Contributions,
Trust Funds and for Fully Funded and UN Youth
Volunteers.

36
65. UNV’s resource base stems from three
different sources:
(i) regular ‘core’ (institutional) resources,
allocated through UNDP;
(ii) funds received from partner UN entities
for volunteers mobilized; and
(iii) contributions from external partners
for programming and joint programmatic
partnerships.
Current funding projections show that regular
‘core’ (institutional) resources will not remain
at the same level as in the past, and hence
UNV will expand and diversify its resource
base by engaging with traditional and non-traditional
partners. UNV is pursuing growth
within its programme, while committing to deliver
efficiency and effectiveness gains. With respect
to programme financing, UNV will be specifically
targeting strengthened partnerships for the Special
Voluntary Fund (SVF), the UN Youth Volunteering
Trust Fund, UN Volunteers who are Fully Funded
and other cost-sharing opportunities. New and
innovative mechanisms will be developed to
mobilize private sector knowledge and resources
through corporate private sector volunteering
and other possible forms of corporate social
responsibility engagement together with the
UN system and other partners.
66. UNV relies on the support of UNDP to
implement effective and efficient business
practices. Relevant UNDP central units provide
oversight of UNV’s work (e.g. Office of Finance, Office
of Audit and Investigation), while other UNDP units
provide services to UNV on a partial cost-recovery
basis related to non-UNDP core funded activities
(e.g. Office of Information Systems and Technology,
Legal Support Office). UNV will continue to strengthen
its operational effectiveness and efficiency through:
(i) improving its management efficiency ratio;
(ii) strengthening ICT related services, and
administrative support; and
(iii) reducing its overall travel carbon footprint.
67. As part of its response to GA resolution
(67/226), the quadrennial comprehensive
policy review of UN operational activities for
development, UNV will continue to invest in intra-agency
rationalization of business operations as the
common services manager of the common premises
and services for the UN system in Bonn, Germany. In
this capacity, UNV is a leading UN actor in the joint UN
and Government of Germany initiative of establishing
Bonn as a major hub for UN conferences in relation
to UN climate change activities, as well as other UN
activities.

PARTNERSHIPS FOR RESULTS
39
7.
7. // PARTNERSHIPS FOR
RESULTS
68. The achievement of the outcomes of
this Strategic Framework will require the
full support of and close collaboration with
relevant partners. UNV works in partnership with
UN entities and UN Member States, as well as civil
society and VIOs in order to bring more people to
actively engage in peace and development. The
added value of UN Volunteers and volunteerism
to our partners is that they contribute to stronger
engagement with communities, civil society
organizations, and youth. Likewise, partners gain
a better ability to reach marginalized people,
increased access to services, strengthened South-
South engagement and that well-qualified UN
Volunteers can be rapidly deployed. Within the UN
system, UNV is unique as its programme work is
implemented not only directly in partnership with,
but largely in service for other UN entities, to deliver
peace and development. To this end, UNV will
build, strengthen and explore partnerships that will:
(i) leverage its overall resources for
development;
(ii) mobilize recognition for volunteerism;
and
(iii) provide innovation for widening
inclusion of people in peace and
development.
Morn Moeun, National Volunteer facilitating an workshop
for youth on Post-2015 Agenda, in Phnom Penh, Cambodia
(Veronika Jemelikova, UN Youth Volunteer, 2013)

40
A. WORKING WITH UNDP
B. WORKING WITH UN ENTITIES
71. At the country level, UNV Field Units
interact with UN entities to strategically and
meaningfully integrate volunteerism into their
areas of delivery. As part of this process, UNV
works with UN entities to identify opportunities where
volunteers add specific and unique value – with a
deliberate effort to ensure equality of and equity in
opportunities for people to engage. In programmes
and projects which align with UNV’s programmatic
priority areas, UNV will proactively invest its resources
with UN entities to demonstrate the potential that
integrating volunteerism can have in creating a
catalytic impact for development outcomes.
72. For example, UNV’s partnership with
DFS/DPKO has played a notable role in the
attainment of peacekeeping and peace building
objectives in a rapidly changing environment.
It has been very successful in meeting objectives and
has contributed to the achievement of DFS/DPKO
peacekeeping mandates in a number of countries,
primarily through the rapid engagement of highly
skilled and motivated UN Volunteers. UNV will pursue
global agreements with UN entities that strategically
leverage volunteer modalities in their business
models and support an enabling environment for their
effective programmatic inclusion of UN Volunteers.
69. UNV’s relationship with UNDP
is essential in both programmatic and
administrative terms.
As UNV is administered by UNDP, it is fully aligned
to UNDP’s governance and administrative
structures and reports to the UNDP Executive
Board. UNV Field Units in 86 countries (as of
2013) are wholly integrated into the operational
structure of the respective UNDP Country Offices
and are represented by the UNDP Resident
Representative. Programmatically, UNDP and
UNV have shared values, a common history
and the goal of supporting countries to achieve
eradication of extreme poverty and a significant
reduction in inequality and exclusion. There is a
strong complementarity between UNV’s focus
on volunteerism and a strong fit with UNDP’s
upstream, policy work, which is reflected in the fact
that UNDP is one of UNV’s biggest programme
partners, accounting for 25% of all
UNV programmes.
70. UNV is a key resource for community level
presence, organization and action; reinforcement
of social cohesion and local capacities through
volunteers and voluntary work; development of
volunteerism in local-level service delivery; specific
aspects of South-South and triangular cooperation
based on exchanges of skilled people to close critical
gaps; outreach through deeper use of the UNV online
volunteering service; and creation of opportunities
in youth volunteering. Through systematic
integration into UNDP’s main areas of work, UNV will
programmatically add value to key areas of mutual
priority, in particular but not exclusively in:
(i) creation of opportunities for youth
leadership and engagement through
volunteerism;
(ii) capacity building for monitoring, analysis
and reporting on development interventions;
and in other areas such as
(iii) Rule of Law (RoL) and Citizen Security;
and
(iv) Resilience to Natural Disasters and
Man-Made Crises.

PARTNERSHIPS FOR RESULTS
41
7.
73. This Framework envisions a broader
role for UNV to enhance capacities
and widen opportunities for integrating
volunteerism at the country, regional
and global levels. This will be done with a
multitude of stakeholders and partners, some
new and some existing; including UN Member
States, UN entities, institutional and inter-governmental
actors, the corporate private
sector, foundations, academia, civil society,
youth organizations and other partners. UNV
already engages successfully with many
partners in support of its mandate, both in
programmatic engagements at the country level
as well as in regional and global programming,
knowledge building and advocacy for the
importance of volunteering for peace and
development. In order to further leverage
partnerships effectively, a reinvigorated strategic
approach will be implemented to support the
objectives of this Strategic Framework during
2014-17. Specifically, UNV will:
(i) reaffirm the excellent relations with
traditional partners which has allowed it
to innovate and grow;
(ii) additionally focus on particular
partnerships with the emerging global
south, working with these countries to
seek to add value; and
(iii) seek to develop new partnerships
with foundations and the private sector,
acknowledging that this will require
a longer-term view, as UNV breaks new
ground, to ensure it is done successfully.
C. WORKING WITH OTHER
KEY PARTNERS FOR
VOLUNTEERISM
National UN Volunteer Karima Djazairi (left), Food Monitor with UNHCR in
Tindouf, Algeria, is interviewing a Sahrawi refugee (in one of several Sahrawi
refugee camps in the vicinity of Tindouf) regarding the use of UN-distributed
food commodities by her family. (Jan Snoeks/UNV, 2013)

MONITORING, EVALUATION AND REPORTING
43
8.
8. // MONITORING,
EVALUATION AND
REPORTING
74. UNV will improve and strengthen its
Results-Based Management (RBM) culture,
systems and processes. Implementation of UNV’s
Strategic Framework will be monitored in terms
of progress made towards achieving results, as
measured through outcomes and outputs within
the IRRM.
76. UNV will also develop integrated plans
for monitoring, and reporting activities related
to implementation of this Framework. This will
include researching external sources and historic
trends to establish baseline data for key results to
which UNV plans to contribute. Systematic reporting
on results and performance will be provided through
UNV’s annual reports and reports to the UNDP/
UNFPA/UNOPS Executive Board. There will be a mid-cycle
review of this Framework – at the end of 2015
– to assess implementation, and make necessary
adjustments. This will also be an opportunity to ensure
alignment with post-2015 development agreements.
75. UNV will enhance existing mechanisms,
and establish new ones, for collecting data to
strengthen its internal accountability systems.
Since much of UNV’s contribution to peace and
development is performed through UN Volunteers
working to support the mandates of other UN entities,
the organization will leverage its technology-driven
reporting systems for capturing and aggregating
related volunteer data, including specific data related
to gender. Additional tools will be established to
record and measure the volunteerism advocacy efforts
UNV undertakes directly with other stakeholders.
77. While there have been some gaps in the
evaluation of UNV’s full programme of work,
UNV will systematically assess and validate all of
its results and the effectiveness and impact of all of
its substantive activities in the Strategic Framework
through thematic and country-level/global evaluations.
Strengthening UNV’s evaluation capacity will be
important during this Framework period. As UNV
is administered by UNDP, evaluations will be in
accordance with the UNDP Evaluation Policy and
related guidelines. To maximize transparency and
accountability, evaluation reports and management
responses continue to be available publicly.

UNV Communication Specialist Nguyen Qui Quynh Mai speaks
to VVIRC volunteers at the offices of the Vietnam Youth Union
office in Hanoi, Vietnam. (Harald Franzen, 2013)
PAGE 12
In Bogota, Colombia, national UN Volunteers with UNDP
Dayana Galindo and Andres Felipe Herrera engage with
visitors at ExpoPaz. The country’s first peacebuilding fair aimed
to nurture debate on public policy issues and to give visibility
to and to strengthen local and international peacebuilding
initiatives. (UNV Colombia, 2010)
PAGE 18
To help abolish female Genital Mutilation (FGM) in Sudan, UNV
engages community volunteers who involve women, girls,
males and youth in peer education within local communities
through sports and other activities. (Blazej Mikula, 2008)
PAGE 22
Dmytro Say (in blue), UNV Youth Development Specialist
during a training on Fair Play methodology in Ukraine
(Andrey Selivanov, 2013)
PAGE 28
Rokia Sissoko (left) is a volunteer nurse with the National
Centre for Promotion of Voluntary Service. She works in
maternal and child health in the town of Kende in Mali. Rokia
trains health care providers, thus helping to achieve MDG 5
(Improve Maternal Health). (Larsan Traore/NCPV, 2012)
PAGE 37
Three local volunteers in Douar El Moudaa (rural community
of Toubkal, Morocco) remove stones and debris from an
aquaduct which together with reforestation and dams protect
the village from spring floods and erosion, as well as help
preserve the crops on which the community relies. Previously,
every year, the entire village, 300 men, women and children
would have to work for two weeks non stop to redig the
irrigation canal. (Bruno Deceukelier, 2011)
PAGE 38
Young participant during Youth Volunteer Summer Camp in
Jordan in August 2013 (WupY PS)
PAGE 42
The ‘I Volunteer for Timor-Leste’ campaign to mark IYV+10
opened dialogue about volunteerism nationwide and motivated
Timorese people to get involved in community projects.
(UNV, 2012)
FRONT COVER (top)
National UN Volunteer, Manjola Veizi (right), facilitating civil
registration at informal Roma Camp in Tirana, Albania (Gavin
White/UNDP, 2011)
FRONT COVER (middle-left)
Nine UN Volunteers supported the Confidence Building
Measures programme of UNHCR, assisting Sahrawi refugees
in camps in the Tindouf area, Algeria, and their families in
Western Sahara. In this photo, an UN Volunteer welcomes one
of the family members from the territory, on Tindouf airport.
(Jan Snoeks/UNV, 2013)
FRONT COVER (middle-right)
In Burundi, after years of civil war, UNV is supporting the
implementation of an innovative UNDP project to ensure the
durable socio-economic reintegration of people affected by
the crisis. Here, beneficiaries are building new homes for the
community. (Aude Rossignol/UNV)
FRONT COVER (bottom-left)
An indigenous volunteer or “Yanapiris” in Bolivia taking part in
a workshop about the MDGs. (Nicolas Josserand, 2010)
FRONT COVER (bottom-right)
UN Volunteers engage with Vietnam Volunteer Information
Resource Centre (VVIRC) volunteers talk on the steps of the
Vietnam Youth Union office in Hanoi. Five UN Volunteers
supported the centre, training about 150 people and
establishing a trainer-of-trainers network with 70 members.
(Harald Franzen, 2013)
The United Nations Volunteers (UNV) programme is the UN organization that promotes
volunteerism to support peace and development worldwide. Volunteerism can transform the pace
and nature of development and it benefits both society at large and the individual volunteer.
UNV contributes to peace and development by advocating for volunteerism globally, encouraging
partners to integrate volunteerism into development programming and mobilizing volunteers.
UNV is administered by the United Nations Development Programme (UNDP).
For more information about UNV, please visit www.unv.org.
© Baptiste Villed’Avray, UNDP
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