Strategy map for amazon web based services( academic project)
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This strategy map outlines key perspectives and processes for a cloud-based business using Amazon Web Services. The perspectives include financial to reduce costs and improve cash flow, customer to deliver reliable and scalable products, business processes to efficiently manage operations and customer relationships, and relationships with third party providers for infrastructure support. The goals are to save costs while growing revenue, utilizing capacity, retaining customers, and maintaining strong vendor partnerships through training and agreements.
Strategy map for amazon web based services( academic project)
- 1. Strategy Map for Cloud Based Business (Example Amazon Web Services) Financial Perspective Customer Perspective Business Process Perspective Relationship with Third Part Service Provider and Training and development Reduce Inventory Turnover time cash Cycle Time, Bad debts •Cash on balance sheet •Return on the cash Capacity Utilization •Data centres utilised •Employee Productivity •Using up the unutilised Capacity Revenue Growth •Existing customers contracts renewel •New Customers acquired Debt •Optimum Debt that can be used Best Product in terms of functionality •Scalability •Speed Reliabilty •No Data Loss •Business Continuity Cost •Cost Saving •Inhouse Support Complaints / Escalation •Dedicated Complaints Handling team •Prompt Response •Mantaining SLA Requirment Operational Process •Shared Service Monitoring for each application •Business Continuity Managment •Data Backup Monitoring Team •Installation Support Team •Quality Monitoring Customer Relationship Managment Process •Application support in case of escalation •Communicating between the support team and the customer •Service Level Agreement Team mantaining the time taken for each level of issues •Monitoring the Quality of support •Contracts Team working on SLA , Risk sharing clauses Reserch and Development Process •New Product Development •New Consumer Behavior pattern •Product Modification •New customer requirments Social and Enviromental •Regulatory Requirement •Employee Health •Employee Safety •Cultural awareness and sensitivity Training and Development •Training and Development of Employees Cultural and Leadership •Manta ining the cultural values of the organisation Thi rd Party Infrastructure Support •Long Term relationship with Thi rd Party s ervice provider Internet service provider •Long Term relationship with ISP •Arrenge for Back up
- 2. Strategy Map for Cloud Based Business (Example Amazon Web Services)