Stream Pulse Parc
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Stream Pulse is a channel monitoring software created by PARC Technology Research Lab that allows TV providers to monitor over 200 channels simultaneously for quality issues. It provides automated monitoring to detect problems like video/audio loss, network jitter, or bitrate fluctuations before customers notice. This helps providers improve customer experience by reducing downtime and speeding issue resolution through features like real-time status updates, escalation rules, and log reports. Stream Pulse's automated monitoring helps TV providers enhance their reputation by providing quality service and outperforming competitors.
Stream Pulse Parc
- 1. Stream Pulse PARC Technology Research Lab Bangalore, India Copyright © PARC Technology Research Lab
- 2. Current Digital TV scenario • Loss of Video and Audio problems. • Network Jitters and packet loss. • Bitrate fluctuations. • Channel Subscription expiration notification. • Misconfiguration by operators. • Monitoring > 200 channels manually is cumbersome. = Poor Customer Experience Copyright © PARC Technology Research Lab
- 3. With StreamPulse • Automated Channel Quality Monitoring. • Single glance to know the status of all channels. • Proactive Monitoring before Customer calls. • Automated Escalation mechanism. • Quick status check from anywhere in world. = Quality Customer Experience Copyright © PARC Technology Research Lab
- 4. Bottom-line... • Happy Customers. • Good Reputation. • Low downtime. • Reduced Customer Care Load. • Outsmart Competitors. • Better Accountability of Staff. • Better Accountability of Channel Partners. = More Customer,Revenue,Profit Copyright © PARC Technology Research Lab
- 5. What StreamPulse Can Do? Monitor >200 Channels and their Quality. Simultaneous view and Status Update in milliseconds. Live Graph of A/V Bitrate to analyze problems. IP interface (DVB-C interface coming soon). Channels Status Color Code - for Quick Action. Escalation according to Escalation Rules. Send SMS/Email For Quick Escalation. Log of events and provision to mail daily log. Fully Configurable.. Copyright © PARC Technology Research Lab
- 6. How StreamPulse works? DVB HeadEnd IPTV Distribution DVB-C OFC Network Other Relax and Watch Status StreamPulse Copyright © PARC Technology Research Lab
- 7. Q&A Contact Us...... India – Design Center PARC Technology Research Labs (P) Ltd., Phone:+91-80-26535281 Mobile:(0)-90195 66465 Email:apurv@parctech.co.in Web: www.parctech.co.in Copyright © PARC Technology Research Lab