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Thinking
Processes
Theory of
Constraints
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—
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Dominik Strube
2
1. Digital Maturity
Theory of Constraints – The Scope
Domain-specific
applications
Management system and
problem solving tool set
Efficient operations of an
in-use system
• Production
• Project management
•	Accounting
•	Logistics, etc.
Effective system improvement /
reconfiguration
• Strategy development
• Change management
• Planning (strategical / tactical)
•	Go-to-market
3
1. Digital Maturity
End-to-end thinking – Focus on the intended result
A purpose system‘s task is to deliver the maximum output.
The Thinking Processes consider and tackle
• Dilemata
• Decision making problems
• Questions to be answered, etc.
as flow problems.
Throuput: Performance rate at which a purpose system (an
organization) achieves its goal.
4
2. Impacts
Focusing on one core control parameter
Identification of the constraint
• Pivotal system parameter
• What is the limiting factor which hinders throughput?
• Where does the problem solution stall?
Types of constraints
• physical (also the market)
• political (e.g. a policy)
• psychological (e.g. a bias or an impasse)
5
2. Impacts
TOC‘s Thinking Processes at a glance
The Thinking Processes enable
• problem solving in complexe environments
• support decision making
• development of strategies and tactics
They answer three deceptively simple questions
1. What to change?
2. To what to change?
3. How to cause the change?
6
2. Impacts
TOC‘s Thinking Processes in action
•	Integrated analysis
• Stand alone solutions
Domains
Goal Tree
Current
Reality Tree
Strategy &
Tactics Tree
Evaporating
Cloud
Future
Reality Tree
Prerequisite
Tree
Transition
Tree
Negative Branch
(Reservations)
7
2. Impacts
Types of logic within the Thinking Processes
Causality logic
• Current Reality Tree
• Future Reality Tree
• Transition Tree
• Negative Branch Reservation
Sufficient cause thinking
„If A  then B“
Necessary logic
• Evaporating Cloud
• Prerequisite Tree
• Goal Tree
Necessary condition thinking
„A is necessary to obtain B“
8
2. Impacts
Conflict and problem solving
Goal Tree
Current
Reality Tree
Strategy &
Tactics Tree
Evaporating
Cloud
Future
Reality Tree
Prerequisite
Tree
Transition
Tree
Negative Branch
Reservation
•	A is necessary to
obtain B.
Necessary logic
N
N
N
9
3. Becoming Agile
Evaporating Cloud: (Core) Conflict solving diagram
• Dilema within two
alternatives of action
• Conflict of interest
• Fire cloud: politics
prevents prudent
situational action
Types
Necessary logic
Objective
Requirement 1
Prerequisite/
Alternative
action 1
Prerequisite/
Alternative
action 2
Requirement 2
Conflict
10
3. Becoming Agile
Evaporating Cloud: (Core) Conflict solving diagram
Example
•	To achieve this
<objective>, I‘ve
to ensure that
<requirement>.
•	The <requirement>
that we want to satisfy
by the <action>.
resp.
To satisfy this
<requirement>, we
have to achieve this
<prerequisite>.
Nomenclature
Produce large
lots
Produce small
lots
Minimize
spendings
Maximize
throughput
To maximize
profit
To achieve what? To achieve what?
11
3. Becoming Agile
Evaporating Cloud: (Core) Conflict solving diagram
Example
Produce large
lots
Produce small
lots
Minimize
spendings
Maximize
throughput
To maximize
profit
Assumption
Assumption
Assumption
• Valid arguments as
to why an action is
required to satisfy a
need.
•	Assumptions are the
key to the solution.
Assumptions
12
3. Becoming Agile
Evaporating Cloud: (Core) Conflict solving diagram
Proof of concept 1/3
Prerequisite
Prerequisite
Requirement
Requirement
Objective
• Cross check: Do
requirements
jeopardize each other?
•	Is the conflict really
a conflict – do
the prerequisites
contradict each other?
Logic checks
13
3. Becoming Agile
Evaporating Cloud: (Core) Conflict solving diagram
Proof of concept 2/3
Prerequisite
Prerequisite
Requirement
Requirement
Objective
• Check of needs: Are
both <requirements>
and <prerequisites>
desirable and
necessary for <goal>?
• Conflict between
<requirement> and
<prerequisite2>?
• Conflict between
prerequisites?
Logic checks
14
3. Becoming Agile
Evaporating Cloud: (Core) Conflict solving diagram
Proof of concept 3/3
Requirementold
Prerequisite
Requirementnew
Requirement
Objective
• Shifting the
requirement
Proceeding
15
2. Impacts
Resolving dilemmas / conflicts
Goal Tree
Current
Reality Tree
Strategy &
Tactics Tree
Evaporating
Cloud
Future
Reality Tree
Prerequisite
Tree
Transition
Tree
Negative Branch
Reservation
C
C
C
C
16
3. Becoming Agile
Anticipating the impact of solutions/ideas
Effect
Cause
•	If A  then B
Causality logic
Assumptions
If, ...
..., then ... .
17
3. Becoming Agile
Anticipating the impact of solutions/ideas
... then
<effect> ....
If <cause>, ... If <cause>, ...
18
3. Becoming Agile
Anticipating the impact of solutions/ideas
... then <effect>
....
If <cause>, ...
Injection If <cause>, ...
•	Injections: Solutions
developed by the
help of the Thinking
Processes.
•	Idea injected into
dynamic/active
system.
Applications
19
3. Becoming Agile
Anticipating the impact of solutions/ideas
... then I formally can lead a pro-
cess assessment.
If I‘ve passed the exam
for an process improve-
ment assessor, ...
If have registered with
the registration body, ...
If I can prove the requi-
red evidences of expe-
rience, ...
20
3. Becoming Agile
Clarifying the situation with a Objective Tree
Objective
Critical success
factor 1
Prerequisite
Prerequisite
Critical success
factor 1
Critical success
factor 1
For the <objective>,
I must ensure / have ...
For the
<CRF>
I need ….
For the
<prerequisite>
I need ….
21
3. Becoming Agile
ToC-Thinking Processes vs Agile
Similarities with agile approaches
• Current system as the starting point
• disciplined approach
Differences with agile approaches
• ToC also clarifies objectives and vision
• Defines target state ex ante
• Blue Ocean strategy
 identifies strategic market niches
•	Agile: Darwinian
paradigm
•	ToC: Newtonian
paradigm
Philosophy
22
3. Becoming Agile
Evaluation: ToC-Thinking Processes
Scope: Answers all key questions
• What to Change?
• To what to Change?
• How to Change?
Benefits
• Comprehensive management philosophy
• Robustness
 Pragmatism combined with systematics
• Easy communication of results
• Danger of the illusion
of understanding
 Shit In, Shit Out
• Discipline and practice
required
 Prepare yourself
thouroughly
 Ask for 		
professional
support first
Caveat
23
3. Becoming Agile
CONTACT
Kugler Maag Cie
Leibnizst. 11
GER-70806 Kornwestheim
information@kuglermaag.com
www.kuglermaag.de
www.kuglermaag.com
Questions?
With pleasure!

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Dominik Strube – Theory of Constraints. The Thinking Processes

  • 2. 2 1. Digital Maturity Theory of Constraints – The Scope Domain-specific applications Management system and problem solving tool set Efficient operations of an in-use system • Production • Project management • Accounting • Logistics, etc. Effective system improvement / reconfiguration • Strategy development • Change management • Planning (strategical / tactical) • Go-to-market
  • 3. 3 1. Digital Maturity End-to-end thinking – Focus on the intended result A purpose system‘s task is to deliver the maximum output. The Thinking Processes consider and tackle • Dilemata • Decision making problems • Questions to be answered, etc. as flow problems. Throuput: Performance rate at which a purpose system (an organization) achieves its goal.
  • 4. 4 2. Impacts Focusing on one core control parameter Identification of the constraint • Pivotal system parameter • What is the limiting factor which hinders throughput? • Where does the problem solution stall? Types of constraints • physical (also the market) • political (e.g. a policy) • psychological (e.g. a bias or an impasse)
  • 5. 5 2. Impacts TOC‘s Thinking Processes at a glance The Thinking Processes enable • problem solving in complexe environments • support decision making • development of strategies and tactics They answer three deceptively simple questions 1. What to change? 2. To what to change? 3. How to cause the change?
  • 6. 6 2. Impacts TOC‘s Thinking Processes in action • Integrated analysis • Stand alone solutions Domains Goal Tree Current Reality Tree Strategy & Tactics Tree Evaporating Cloud Future Reality Tree Prerequisite Tree Transition Tree Negative Branch (Reservations)
  • 7. 7 2. Impacts Types of logic within the Thinking Processes Causality logic • Current Reality Tree • Future Reality Tree • Transition Tree • Negative Branch Reservation Sufficient cause thinking „If A  then B“ Necessary logic • Evaporating Cloud • Prerequisite Tree • Goal Tree Necessary condition thinking „A is necessary to obtain B“
  • 8. 8 2. Impacts Conflict and problem solving Goal Tree Current Reality Tree Strategy & Tactics Tree Evaporating Cloud Future Reality Tree Prerequisite Tree Transition Tree Negative Branch Reservation • A is necessary to obtain B. Necessary logic N N N
  • 9. 9 3. Becoming Agile Evaporating Cloud: (Core) Conflict solving diagram • Dilema within two alternatives of action • Conflict of interest • Fire cloud: politics prevents prudent situational action Types Necessary logic Objective Requirement 1 Prerequisite/ Alternative action 1 Prerequisite/ Alternative action 2 Requirement 2 Conflict
  • 10. 10 3. Becoming Agile Evaporating Cloud: (Core) Conflict solving diagram Example • To achieve this <objective>, I‘ve to ensure that <requirement>. • The <requirement> that we want to satisfy by the <action>. resp. To satisfy this <requirement>, we have to achieve this <prerequisite>. Nomenclature Produce large lots Produce small lots Minimize spendings Maximize throughput To maximize profit To achieve what? To achieve what?
  • 11. 11 3. Becoming Agile Evaporating Cloud: (Core) Conflict solving diagram Example Produce large lots Produce small lots Minimize spendings Maximize throughput To maximize profit Assumption Assumption Assumption • Valid arguments as to why an action is required to satisfy a need. • Assumptions are the key to the solution. Assumptions
  • 12. 12 3. Becoming Agile Evaporating Cloud: (Core) Conflict solving diagram Proof of concept 1/3 Prerequisite Prerequisite Requirement Requirement Objective • Cross check: Do requirements jeopardize each other? • Is the conflict really a conflict – do the prerequisites contradict each other? Logic checks
  • 13. 13 3. Becoming Agile Evaporating Cloud: (Core) Conflict solving diagram Proof of concept 2/3 Prerequisite Prerequisite Requirement Requirement Objective • Check of needs: Are both <requirements> and <prerequisites> desirable and necessary for <goal>? • Conflict between <requirement> and <prerequisite2>? • Conflict between prerequisites? Logic checks
  • 14. 14 3. Becoming Agile Evaporating Cloud: (Core) Conflict solving diagram Proof of concept 3/3 Requirementold Prerequisite Requirementnew Requirement Objective • Shifting the requirement Proceeding
  • 15. 15 2. Impacts Resolving dilemmas / conflicts Goal Tree Current Reality Tree Strategy & Tactics Tree Evaporating Cloud Future Reality Tree Prerequisite Tree Transition Tree Negative Branch Reservation C C C C
  • 16. 16 3. Becoming Agile Anticipating the impact of solutions/ideas Effect Cause • If A  then B Causality logic Assumptions If, ... ..., then ... .
  • 17. 17 3. Becoming Agile Anticipating the impact of solutions/ideas ... then <effect> .... If <cause>, ... If <cause>, ...
  • 18. 18 3. Becoming Agile Anticipating the impact of solutions/ideas ... then <effect> .... If <cause>, ... Injection If <cause>, ... • Injections: Solutions developed by the help of the Thinking Processes. • Idea injected into dynamic/active system. Applications
  • 19. 19 3. Becoming Agile Anticipating the impact of solutions/ideas ... then I formally can lead a pro- cess assessment. If I‘ve passed the exam for an process improve- ment assessor, ... If have registered with the registration body, ... If I can prove the requi- red evidences of expe- rience, ...
  • 20. 20 3. Becoming Agile Clarifying the situation with a Objective Tree Objective Critical success factor 1 Prerequisite Prerequisite Critical success factor 1 Critical success factor 1 For the <objective>, I must ensure / have ... For the <CRF> I need …. For the <prerequisite> I need ….
  • 21. 21 3. Becoming Agile ToC-Thinking Processes vs Agile Similarities with agile approaches • Current system as the starting point • disciplined approach Differences with agile approaches • ToC also clarifies objectives and vision • Defines target state ex ante • Blue Ocean strategy  identifies strategic market niches • Agile: Darwinian paradigm • ToC: Newtonian paradigm Philosophy
  • 22. 22 3. Becoming Agile Evaluation: ToC-Thinking Processes Scope: Answers all key questions • What to Change? • To what to Change? • How to Change? Benefits • Comprehensive management philosophy • Robustness  Pragmatism combined with systematics • Easy communication of results • Danger of the illusion of understanding  Shit In, Shit Out • Discipline and practice required  Prepare yourself thouroughly  Ask for professional support first Caveat
  • 23. 23 3. Becoming Agile CONTACT Kugler Maag Cie Leibnizst. 11 GER-70806 Kornwestheim information@kuglermaag.com www.kuglermaag.de www.kuglermaag.com Questions? With pleasure!