SUGCON India Microsoft Bot Framework + Sitecore
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The document discusses a framework for building chatbots in Sitecore using Microsoft Bot Framework. It provides an overview of the key features and benefits of the framework, including storing chatbot content and logic in Sitecore items so no coding is required, using the Sitecore rule engine for conversation branching, and integrating with Sitecore capabilities like forms, xConnect, and personalization. It also includes an agenda for the presentation and a demonstration.
SUGCON India Microsoft Bot Framework + Sitecore
- 1. Jack Spektor, Sitecore MVP 2018-2019 Senior .NET Developer at AKQA New Zealand Microsoft Bot Framework and Sitecore Generic framework for chatbots in Sitecore using Microsoft Bot Framework.
- 2. © 2001-2019 Sitecore Corporation A/S. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand names are the property of their respective owners. 01 02 03 04 Why do you need a chatbot? Intro into Microsoft Bot Framework Sitecore Bot Framework features Demo Agenda
- 3. © 2001-2019 Sitecore Corporation A/S. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand names are the property of their respective owners. Why do you need a chatbot? • Additional business channel with almost no effort • Low-cost and fast to build • Easy to use for users • Could automate repetitive tasks and user support
- 4. © 2001-2019 Sitecore Corporation A/S. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand names are the property of their respective owners. Chatbot examples
- 5. © 2001-2019 Sitecore Corporation A/S. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand names are the property of their respective owners.
- 6. © 2001-2019 Sitecore Corporation A/S. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand names are the property of their respective owners. ▪ Integrates with major messenger platforms –Skype, Telegram, WebChat, etc. ▪ Could be integrated with LUIS to allow language understanding for chatbot ▪ Extensible and could be hosted on the cloud Microsoft Bot Framework
- 7. © 2001-2019 Sitecore Corporation A/S. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand names are the property of their respective owners. • Bots are defined using dialogs and intents • We still need to code chatbot using C# or JS • Need technical knowledge to build an d integrate with website Microsoft Bot Framework
- 8. © 2001-2019 Sitecore Corporation A/S. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand names are the property of their respective owners. 1 2 3 4 5 Meaningful messages Responsive Interactive Simple goal Integrated into business and website What makes a good chatbot Its all about a content!
- 9. © 2001-2019 Sitecore Corporation A/S. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand names are the property of their respective owners. We need a framework that combines best of two worlds!
- 10. © 2001-2019 Sitecore Corporation A/S. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand names are the property of their respective owners. 01 02 Contentful All chatbot content would be stored in Sitecore and would be reused if required Content wouldn’t be limited to text – it could be also chatbot cards, option selection and lists
- 11. © 2001-2019 Sitecore Corporation A/S. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand names are the property of their respective owners. 01 02 03 All chatbot logic would be defined as items in Sitecore, so no coding is required Rules for branching would be defined using Sitecore Rule Engine Uses LUIS for human language level interaction Responsive & Interactive
- 12. © 2001-2019 Sitecore Corporation A/S. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand names are the property of their respective owners. 01 02 Easy to install as a Sitecore package Extendable through Sitecore patches to add new chatbot actions and rules Easy to integrate
- 13. © 2001-2019 Sitecore Corporation A/S. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand names are the property of their respective owners. 01 02 03 04 Sitecore Forms xConnect Sitecore goals and campaigns Personalisation Power of Sitecore
- 14. © 2001-2019 Sitecore Corporation A/S. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand names are the property of their respective owners. Demo
- 16. Thank you FOR DISCUSSION PURPOSES ONLY. Sitecore Confidential and Proprietary. ©2019 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.