Support user group meeting 2012
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1. Jeff Massaro from Agilent discusses new ICT Max and Flex support agreements for the 3070 test system. 2. The new agreements simplify support structures and provide options for hardware support, software updates, module card support, and post-end-of-support extensions. 3. Agilent also offers a 3-in-1 PC controller upgrade support agreement that provides customers with the latest controller hardware and software along with hardware support and software updates over a one-year period.
Support user group meeting 2012
- 1. 3070 Mexico User Group Meeting 2012 Service and Support Updates Jeff Massaro Latin America Service & Support Manager 1
- 2. Agenda 1. Discuss NEW 3070 ICT Max and Flex Support Agreements – Understand Support Lifecycle – Max and Flex Descriptions – Comparisons – Benefits and Summary 2. PC controller 3-in-1 upgrade support agreement 3. Additional Support Tools: – www.agilent.com/see/support – Solutions Knowledge Base (SKB) 4. Questions? 2
- 3. EOS Strategy and Timeline EOS Strategy – The Hardware Support Reality Support Contract Cost Limited Active Product Life System Support Life* Support No Agilent Commitments >= 5yrs Discontinuance End of End of Final End of Life Guaranteed Extended EOS Support Support For latest EOS updates http://www.agilent.com/find/eosletter Page 3 September 14, 2012
- 4. NEW: ICT Max and Flex Support Structures OLD NEW Test head Parent SPN Test head Parent SPN Simplified Test head Child Module cards SPN Controller Child SPN Ctrl Card Child SPN Pin Card Child SPN New, simplified SPN (Support Product Number) and Quoting Structures Module card defined as card that can be installed into the module (ASRU, control and pin cards) Was only on Series 5 – now offered on Series 2, 3, and i3070 as well 4
- 5. ICT Max and Flex: Support Structure Simplified • Test Head Max • Includes full HW support, Software Updates, module cards, and onsite calibration • Test Head (includes PC controller with obsolescence coverage, test head HW) • Options: • Consumables Flex • Onsite calibration service • Software Updates • Extended Support (EOS) • Choose support level for Module cards • Unlimited replacement • Limited 5
- 6. ICT Max Support Service Test head includes PC HW support indicates number of module activated TDW SW update Agilent Restricted 6 September 14, 2012
- 7. ICT Flex Support Service Test head includes PC HW support Module cards Post EOS ext support HW support1 Upgrade support Post EOS ext support Upgrade support Consumables Onsite Cal service Limited Parts PXA2 SW update TDW SW update Note: 1. HW support service level follows that of test head 2. PXA is credit-based Agilent Restricted 7 September 14, 2012
- 8. PC Obsolescence Protection – what is it? Only ICT Max or Flex What happened when include PC obsolescence your obsolete system protection! controller is down? A replacement based on the spares availability at HP XW4200/4300/4400 that moment: HP XW4600 1. Same/similar model of controller 2. Newer model of system controller IPC rp5700 8
- 9. Compare to existing offerings Service Deliverables Today SPN Max Flex Simplified quotation and easier to understand No Yes Yes System HW support with part replenishment Yes Yes Yes PC support Optional Included Included PC Obsolescence protection No Included Included Onsite system calibration service Optional Included Optional Software Update Service (SUS) Optional Included Optional Combine with limited part agreements Yes No Yes Support for modules cards: pin, control, access, • ASRU cards in • All module • Module card and ASRU test head cards are support is • Other cards covered optional are optional Post EOS support or upgrades SPN available No No Yes Confidentiality Label 9 September 14, 2012
- 10. Key Benefits of Max & Flex Support ICT Max ICT Flex • Pick and choose based on needs, • One system and one support Customizable including module cards, software, Simplicity product number (SPN) calibration, etc. Base Protection • Include TH calibrationannual license for system HW, PC, • Covers whole system hardware Completeness (HW) , PC, system calibration and Software Update Pre-defined • Options for unlimited or limited Replenishment module card coverage Value • Provides complete 3070 support at great price • PC controller Obsolescence • Options for post EOS extended or Protection upgrade support Consumables • Includes replenishment of consumables and accessories Consumables • Options for replenishment of & Accessories replacement consumables and accessories & Accessories replacement Confidentiality Label 10 September 14, 2012
- 11. Example of an Existing Support Quotation NEW MAX/FLEX QUOTES: Typically only 2 or 3 lines total per system. Shorter, Simpler, Easier!
- 12. Summary: New Support Agreement: ICT Max and Flex 1. Simple and Flexible 2. Quotes Easier to read and understand 3. Either Full Service or Sufficient Coverage (Limited) 4. Options for Standard or post EOS or Upgrade support 5. Options to include Consumables and Accessories Max Flex Confidentiality Label 12 September 14, 2012
- 13. 3-in-1 PC Upgrade Support Agreement Sign up now to enjoy 1. Latest PC Controller for your 3070* 2. One-time software upgrade 3. One year hardware support and software upgrade subscription Benefits 1. Speed up with latest controller HW,SW & OS 2. No need for capital budget 3. Pay over duration of support agreement rp5800 Key Specifications: Windows 7 Professional 32-bit Intel Core i5 Processor, 4GB memory, 250GB SATA Hard Drive •Available from June 2012 Microsoft and Windows are either registered trademarks or trademarks of •Current model is rp5700 with Win7 with i3070 08.20p Microsoft Corporation in the United States and/or other countries 13
- 14. Agilent Support Website: www.agilent.com/see/support 14
- 15. Solution Knowledge Base Please visit the Agilent.com Website for more about these tools • Make sure you are register MyAgilent user account and select Printed Circuit Board Test and Inspection Update Service. Access is provided to ALL support agreement customers • If you are already my MyAgilent user, you can update your service to include the Solutions Knowledge Base www.agilent.com/find/skb • Allow customer to query the knowledge base for support information for ICT, AXI and AOI system • http://www.agilent.com/find/systemsupport for more support information 15