Surviving the Change Agents - How Business Survive the Next Evolution
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Consumer-centric technology companies are driving rapid change through micro-moments, data at scale, and assisted intelligence. Highest performing teams adapt by understanding trends, leveraging data and AI to personalize experiences, and empowering employees through collaboration and knowledge sharing. To survive, companies must focus on continuously improving the customer experience.
Surviving the Change Agents - How Business Survive the Next Evolution
- 1. Change Agents How Consumer Centric Technology Companies Are Changing the World and How to Survive | @KylePLacy 10/23/17
- 3. My Career
- 4. Lessonly is used by thousands of teams to translate important work knowledge into lessons that accelerate productivity.
- 5. We must understand change.
- 7. Why is this happening?
- 8. Companies are struggling to keep up with the rate of modern change
- 9. Technology RateofChange Time Deloitte University Press | dupress.deloitte.com
- 10. Technology Highest Performing Teams and Businesses RateofChange Time Deloitte University Press | dupress.deloitte.com
- 11. Technology Highest Performing Teams and Businesses RateofChange Time Typical Businesses Deloitte University Press | dupress.deloitte.com
- 13. Deloitte University Press | dupress.deloitte.com RateofChange Time Individuals Technology Highest Performing Teams and Businesses Typical Businesses
- 14. Deloitte University Press | dupress.deloitte.com RateofChange Time Highest Performing Teams and Businesses Typical Businesses THE DIVIDE
- 15. The gap between those who can find, create, manage, process and disseminate information and those who are impaired in the process.
- 16. The impact of this divide is real.
- 17. “People are falling behind because technology is advancing so fast and our skills and organizations aren’t keeping up.” — Erik Brynjolfsson, MIT
- 18. Netflix vs. Blockbuster (2004 - 2010) $6 Billion Time $4 Billion $2 Billion $0 Blockbuster Revenue Netflix Revenue
- 19. Netflix vs. Blockbuster (2004 - 2010) $6 Billion Time $4 Billion $2 Billion $0 Blockbuster Revenue Netflix Revenue
- 20. Netflix is a $60 billion company. That’s 12x Blockbuster’s peak value.
- 21. “Companies rarely die from moving too fast, and they frequently die from moving too slowly.” —Reed Hastings, Netflix
- 22. Industrial Revolution 1760-1840 Cotton Gin Steam Engine Bessemer Process Model T Telephone Transistor
- 23. Industrial Revolution 1760-1840 Information Revolution 1940-1990 Computers Radio Television Internet Cotton Gin Steam Engine Bessemer Process Model T Telephone Transistor
- 24. Industrial Revolution 1760-1840 Information Revolution 1940-1990 Consumer Revolution 2000-2016 Mobile Social SaaS Cloud Machine Learning Computers Radio Television Internet Cotton Gin Steam Engine Bessemer Process Model T Telephone Transistor
- 25. Industrial Revolution 1760-1840 Information Revolution 1940-1990 Consumer Revolution 2000-2016 Intelligence Revolution 2020+ Mobile Social SaaS Cloud Machine Learning Computers Radio Television Internet Cotton Gin Steam Engine Bessemer Process Model T Telephone Transistor Nanotechnology Artificial Intelligence Virtual Reality Deep Learning Blockchain
- 27. SURVIVING CHANGE We need to understand the trends to survive. • Micro-Moments • Data at Scale • Assisted Intelligence • Machine Intelligence
- 28. 1. Micro-Moments
- 29. 29
- 32. We are the Google Generation.
- 33. 100,000,000,000 Number of monthly Google searches
- 34. When you need it now Type to search Google Search I’m Feeling Lucky
- 35. FB Mobile = 1,100,000,000 monthly active users
- 36. 1999
- 39. JUST-IN-TIME: denoting a manufacturing system in which materials or components are delivered immediately before they are required in order to minimize inventory costs.
- 40. “Amazon says it may box and ship products it expects customers in a specific area will want—based on previous orders and other factors…”
- 41. @KYLEPLACY
- 42. CUSTOMER
- 43. CONSUMER
- 45. @KYLEPLACY
- 48. “…Amazon blimps would circle over cities at 45,000 feet and launch drones carrying orders. The drones would initially fall to earth relying largely on gravity, and their motors would fire up for the final stretch.” Source: http://money.cnn.com/2016/12/29/technology/amazon-aerial-warehouse/
- 51. 2. Data at Scale
- 52. “We must move from numbers keeping score to numbers that drive better actions.” — David Walmsley
- 55. EXAMPLE OF AN IMPACT SLIDE TEXT Example of supporting information or sourcing information goes here
- 59. How do you feel?
- 60. EXAMPLE OF AN IMPACT SLIDE TEXT Example of supporting information or sourcing information goes here
- 61. Now?
- 62. 70% of technology implementations fail because of bad data. — Forrester
- 63. There is one source of truth and everyone is responsible for keeping it clean.
- 64. File Management and Email Chat and Collaboration Project & Process ManagementLearning and Development Journey & Email Management Data Management List Development CRM Business Intelligence
- 66. @KYLEPLACY
- 67. @KYLEPLACY
- 69. @KYLEPLACY
- 70. Meet Amy Ingram
- 76. “If Alexa were a human assistant, you’d fire her, if not have her committed.” - Farhad Manjoo
- 78. ASSISTED INTELLIGENCE What needs to happen to gain true machine intelligence? • Deep Learning • Natural Language Processing • Quantum Computing
- 79. Deep Learning is a subfield of machine learning concerned with algorithms inspired by the structure and function of the brain called artificial neural networks.
- 80. Location Based Intelligence Personalization & Interaction Engine Reverse Logistics Solution Personalization Engine
- 81. Natural Language Processes (NLP) is the ability of a computer program to understand human speed as it is spoken.
- 83. Deep Learning & NLP More data + More Intelligence = Highly Personalized Experiences
- 84. Final Thoughts: How do we adapt?
- 85. Deloitte University Press | dupress.deloitte.com RateofChange Time Individuals Technology Highest Performing Teams and Businesses Typical Businesses THE DIVIDE
- 86. The company is viewed as an agile network, empowered by team leaders and fueled by collaboration and knowledge-sharing.
- 87. The creation and management of the customer experience is the only thing that makes you relevant.