Sushant_Kadam
- 1. Curriculum Vitae Name: Sushant Shahaji Kadam Add: Sukh Samrudhi Apts, Kamgar Nagar, Pimpri, Pune. 411018 CellNo: +91-9923005034 Email Id: sushant.kadam4@gmail.com Carrier Objective:- I am an enthusiastic, hands-on IT professional with more than 5+ years’ experience in IT support. Intend to work with an organization having a challenging and creative environment, giving me an opportunity to develop and grow while contributing actively to the growth of the organization. Summary of Skills and Experience:- Windows 98, 2000, XP, Vista, Windows7, Windows 8. Lan/Wan technology, Managed Cisco switches, Manage network. Windows Server 2003/2008. Active Directory 2003, 2008 Installation, Configuration and Troubleshooting. MS Office 2003/2007/2010 (Office 365). Dns, Dhcp, Wlan, Wds. DHCP Server - Creating IP scope,reserve IP addresses for systems on DHCP servers Windows Forefront Endpoint 2010, 2012 Antivirus Perform incident response and problem management. Provide direct and remote L1-L2 application/server support in environments. Exposure in system desktop support and Technical support Experience to Manage user profiles and users data. DSM OS Image deployment. Avaya IP Phone Configuration Remote Support Knowledge on enteo remote Ticketing Tools - Knowledge on HP Openview v4.5/ iET enterprise workcenter v12.0 Troubleshooting client issue. Provide day to day Edge site reports for administrative tasks Support Client application applications installed manage and monitor backup tape library Professional Experience:- 1. Organization : VDA Infosolutions (Client- Behr India Pvt. Ltd) Designation : Customer Support Engineer Duration : 16th Jun, 2014- Till Date Job Responsibilities : Experience to Manage user profiles and users data Troubleshooting various issues related to Citrix resource manager, applications. Ability to coordinates with end users to provide support and resolve issues. Creating User account & Group Account ,Creating Computer Account
- 2. Configuration, Installation and Troubleshooting of Mail for Lotus Troubleshoot the network and resolve all the hardware as well as software pr oblems that occur on the system Configuration Lotus note on client site user account Upgrading Patching of windows & Application. server and application health monitoring and reporting. Installation and troubleshooting of issues related to Windows Server 2003/2008 R2 Operating System. Monitoring deployment of antivirus on all desktop and laptop Providing the access to the share drives on file servers. SAP client & Citrix installation, configuration & Troubleshooting To manage and monitor net- vault backup console Implemented and managed IP Addressing; configured TCP/IP addressing on a server. Citrix Client related issues on client end. Monitoring devices and services and reporting to client, diagnose the critical alarms. Resolving all tickets within SLA timeframe, working under ITIL process. Perform troubleshooting in day-to-day Operations and Follow site specific escalation matrix Coordinating with respective vendors for related issues/problems & call log for it. 2. Organization : Sri Balaji Society, Pune Designation : Network Engineer Duration : 26th Oct, 2009- 13th Jun, 2014 Job Responsibilities : Responsible for networking, windows, installation and maintenance services. Supporting users over the telephone and by email. Maintain the company’s network and sever infrastructure. User creation, password creation and policy creation on AD server. Managed WDS server for client system imaging and deployment. Creating roles for software deployment on WDS server. Managed Fortigate (621B) hardware firewall and managed threat throughout the firewall. Managed Cisco switches 2960, 3750 and Extreme switches X150, X250, X450. Configuration and managing of network switches. Networking and providing support for Windows OS like XP, Win 7, and Win 8. Configuration and testing of any new hardware and software. Installing Adobe Photoshop, auto-cad, spss, sap & coral-draw. Managed and Administered Windows XP and Windows 7 workstations and laptops. Support users raised issues through remote tool like VNC.RDP. Ensure resolved all queries of users within time frame Supported and maintained servers Supported Microsoft Office 2003/2007/2010.
- 3. Installed, maintain N-computing devices. Installed, managed and troubleshoot security surveillance devices. (Project Handled) Network Implementation (Sri Balaji Society) Implementing and Troubleshooting VLAN, VLAN TRUNKING, Inter-VLAN routing, etc. Hand on experience on Cisco Switches 2960, 3750 & Extreme switches X150, X250, X450. Planning & Implementation of Network setup Configuring and Troubleshooting Access-list, Static route etc. Installation of different types network devices like Switch, Wi-Fi routers as well as access points. Managed Fortigate (621B) hardware firewall and managed threat throughout the firewall. Educational Qualifications:- No Degree College Year University Remark 1 Hardware & Networking Jetking Institute Pune March 2009 - Completed 2 B.A Ram Krishna More Arts Commerce Science College May 2007 Pune University 52 3 H.S.C Ram Krishna More Arts Commerce Science College Feb 2004 Pune Board 56 4 S.S.C Hindustan Antibiotics School March 2001 Pune Board 48 Personal Profile:- Name Sushant Shahaji Kadam Address Sukh Samrudhi Apts, Kamgar Nagar, Opp roplas company, Pimpri, Pune- 411018. Date of Birth 9th July, 1985 Gender Male Marital Status Unmarried Nationality Indian Language Marathi, Hindi, English DECLARATION:- I, hereby, declare that the information furnished above is true to the best of my knowledge and belief. I will make it my earnest endeavour to discharge competently and carefully the duties you may be pleased to entrust with me. I am also confident of my ability to work in a team. Date: / / 2015 (Sushant Kadam) Place:- Pune