This document summarizes a presentation on CSR (corporate social responsibility) at SWIFT. It discusses how SWIFT's CSR program began in 2008 with a focus on environmental initiatives, employee engagement, and acting as a CSR facilitator for the financial industry. It outlines SWIFT's current CSR strategy and how this will impact expectations for its maintenance service suppliers, requiring them to meet ethical and environmental standards. The presentation concludes that CSR must be fully endorsed, embedded in a company's strategy and DNA, and sees it as a source of innovation, competitive advantage, and continuous improvement.