Syllabus in tqm (1)
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This document provides a syllabus for a Total Quality Management course offered at General de Jesus College. The syllabus outlines the course objectives, topics, activities, evaluation methods and references. The course aims to teach students about the principles and strategies of Total Quality Management. Over 14 topics will be covered through class discussions, group activities, quizzes and exams. The course emphasizes developing values like determination, creativity and critical thinking to help students apply quality management lessons in their future careers and communities.
Syllabus in tqm (1)
- 1. General De Jesus College San Isidro, Nueva Ecija Syllabus in Business Education 4 (Total Quality Management) Second Semester, AY 2011-2012 Philosophy: The development of a morally upright, civic-minded and useful citizenry is the responsibility of any educational institution. Vision: General de Jesus College as a leading learning institution where every learner is transformed into a God-loving and highly productive citizen responsive to the local, national and global needs. Mission: General de Jesus College is committed to produce graduates who are instilled with nationalistic, moral and spiritual values and who are equipped with life and career competencies. OBJECTIVES OF THE BSBA PROGRAM The College of Business Administration is committed to educate and develop its students capable of being future businessmen and executives so that they can contribute to the educational, economic, social and cultural development of the country. Specifically, the objectives of the programs are: 1. To prepare students who are holistically educated, and competent in their chosen field of study and committed to serve God and country 2. To develop leadership capabilities and management skills among students 3. To provide opportunities for on the job training programs, seminars. And workshop in order to produce competitive/productive graduates that the business community needs 4. To be aware of the current business employment requirements, trends and developments both in the local and global scenes
- 2. I. Course Description: This is a course in total quality management for third year students taking up Bachelor of Science in Business Administration, which deals with the fundamental principles of Total Quality in Management. Topics include TQM approaches, TQM principles and strategies, statistical quality tools and different quality systems. A review on some aspects of Management is also included. II. Course Objectives: At the end of the course, the students are expected to: 1. learn the historical perspective of quality and the evolution of TQM; 2. discuss the concepts advocated and practiced by various quality gurus; 3. gain adequate knowledge and understanding of the concept of TQM; 4. realize the importance of the subject in relation to other fields like education, business, economics and other science; and 5. apply the lessons learned in real life situations and contribute to the economic and quality development of their community and country. III. Course Credit and Prerequisite: 3 units; 3 hours per week Prerequisite – Management 1
- 3. IV. Course Outline Topics Specific Objectives Suggested Activities Evaluation Values Integrated References Time Allotment PRELIMINARY Orientation regarding the Philosophy, Vision, and Mission of the General de Jesus College, its policies and regulations and the Objectives of the HRM Program. 1. Introduction to Total Quality in Organizations 1. Provide reasons why attention to quality should be a part of every organization’s culture and management systems 2. Provide a brief history of the “quality revolution” 3. Provide an overview of the key principles of total quality 4. Compare and contrast quality focused management with traditional management practices 5. Discuss relationships of total quality with organizational models in management theory The students will have seatwork regarding the brief history of quality. Brainstorming will also be employed regarding issues about the topics to be tackled. Case studies will be promoted in some scenarios. Recitation Quizzes Case study Self Awareness Self Confidence Determination Total Quality, pp. 3-41 Total Quality Management, pp 2-37 The Quality Improvement Handbook, pp 22-29 TQM Case Study and Principles, pp 6-15 Quality and Performance Excellence, pp 1-110 1 hr. 5 hrs.
- 4. Topics Specific Objectives Suggested Activities Evaluation Values Integrated References Time Allotment 2. Approaches to Total Quality 3. Total Quality Tools and Statistical Thinking 1. Understand the fundamental paradigms that drive the TQ philosophy 2. Describe the philosophies of Deming, Juran and Crosby as a basis for TQ approaches 1. Describe how quality function deployment and concurrent engineering can improve the process of designing products and services to achieve better customer satisfaction 2. Show how simple graphical tools can improve management planning 3. Describe and illustrate the Deming cycle 4. Illustrate the application of basic statistical tools, mistake proofing approaches, benchmarking, and reengineering for quality improvement 5. Discuss the importance of creativity and innovation for quality improvement and the management environment that fosters these characteristics 6. Describe the principles of The students will be asked to make a replica of the paradigms of the different approaches. Group discussions will be fully utilized regarding the topic. Students will be asked to make graphical tools in management that will be helpful in the application of quality. Recitation Quizzes Group Discussions Recitation Quizzes Term Examination Patience Determination Perseverance Critical Analysis Determination Creativity Innovativeness Total Quality, pp 42-86 Total Quality Management, pp. 59-70 Total Quality, pp. 87-130 Total Quality Management, pp. 65-88 The Quality Improvement Handbook 3 hrs. 6 hrs.
- 5. Topics Specific Objectives Suggested Activities Evaluation Values Integrated References Time Allotment MIDTERM 1. Quality in Customer Supplier Relationships 2. Designing Organizations for Quality statistical thinking as a basis for effective management 1. Demonstrate the importance of customer-supplier relationships to achieving total quality 2. Identify the principles and practices of quality customer supplier relationships 3. Give examples of effective partnerships between customers and suppliers 4. Compare the TQ approach to customers and suppliers to conventional organizational theories 1. Describe the functional structure, the most common structure used at the plant or business unit level 2. Show how many aspects of the functional structure stand in the way of quality and what changes are necessary to create organization structures that support TQ 3. Provide several examples of how firms are making substantial changes in their Group discussions and brain storming regarding the intricate relationship between the supplier and the customer Researches on the different problems being faced by the suppliers and customers will be made The students will be asked to make a research regarding the most common functional structure of a firm Group discussions will be necessary for better comparison of the different organizational designs Recitation Buzz sessions Quizzes Research Paper Quizzes Group Simulation Patience Logical Reasoning Analytical Thinking Careful Judgment Logical Reasoning Total Quality, pp. 133- 166 Total Quality Management, pp. 95-108 Total Quality, pp. 167- 195 Process Improvement – A Guide for Teams, pp. 85-102 5 hrs. 6 hrs.
- 6. Topics Specific Objectives Suggested Activities Evaluation Values Integrated References Time Allotment 3. Total Quality and Organizational Change SEMI-FINALS Total Quality and Change FINALS 1. Total Quality and organizations in order to implement TQ 4. Compare organizational design from a TQ point of view to more conventional perspective 1. Explain the importance of organizational change to TQ 2. Identify the types of changes necessary for quality 3. Provide examples of firms undertaking these changes 4. Explain how the TQ perspective on organizational change relates to organization theory 1. Determine the importance of quality in teamwork 2. Learn the importance of empowerment and teamwork 3. Determine the significance of quality in leadership 1. Discuss cost leadership The students will have a seatwork regarding the different types of changes necessary for quality The students will be asked to solve different case studies regarding quality and its significance. The students will be Role Playing Quizzes Term Examination Case Studies Quizzes Term Examination Project Making Creativity Patience Determination Perseverance Memory Enhancement Patience Determination Patience Total Quality, pp. 196- 232 Fourth Generation Management, pp. 100- 123 Total Quality, pp. 233- 316 In Search of Excellence, Compilation of Case Studies in Quality Total Quality, pp. 318- 7 hrs. 8 hrs. 7 hrs.
- 7. Topics Specific Objectives Suggested Activities Evaluation Values Integrated References Time Allotment Competitive Advantage 2. Strategic Planning and Total Quality Implementation 2. Relate quality to the achievement of higher profitability 3. Describe the importance of quality in meeting customer satisfactions 4. Discuss empirical results showing the impact of quality on business results. 1. Discuss quality as a generic business strategy 2. Describe the role of quality in strategy formulation and implementation 3. Discuss approaches to implementing TQ strategies in organization asked to make a research regarding quality management of a business. The students will be asked to analyze the reports they made whether it complies with the standards taken up in the whole sem. Evaluation Review Evaluation Reviews Term Examination Honesty Determination Honesty Determination Critical Analysis Objectivity 346 Strategic Management, pp. 346-373 6 hrs. V. Grading System: Term Examination 40 % Class Standing • Quizzes 25 % • Recitation, Assignment, Seatwork, Projects, Attendance 35 % ------ Total 100 %
- 8. VI. References: Evans, James and James Dean. Total Quality, Manila: Mutual Books, Inc., 2008. Ramasamy, Subburaj. Total Quality Management, New York: McGraw Hill Publishing, 2009. Pearlson, Keri. Strategic Management, Asia: John Wiley and Sons, 2009. Noe, Ray. Employee Training and Development, New York: McGraw-Hill, 2008. Evans, James. Quality and Performance Excellence, USA: Joiner and Associates, 2008 http://managementhelp.org/quality/total-quality-management.htm http://logistics.about.com/od/qualityinthesupplychain/a/TQM.htm http://school-for-champions.com/tqm/principles.htm http://tqmcasestudies.com/ http://www.bpir.com/total-quality-management-history-of-tqm-and-business-excellence-bpir.com.html VI. Consultation Periods: T-Th 1:00 – 2:00 Accounting’s Office Submitted by: Noted: Carla Kristina S. Monsale, MBA Romeo L. Villar, Ph. D. Professor Dean, BA, IT and HRM Dept.