Sylvia Salas Resume - General Assistance 05-2016
- 1. Sylvia Salas 6078 Riverside Blvd. Sacramento, CA. 95831 Mobile: (916) 738-0472 Work: (916) 874-2346 PROFILE Motivated, personable professional accustomed to handling sensitive, confidential records. Diplomatic and tactful with professionals and non-professionals at all levels. Flexible and versatile. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills. SUMMARY o Over 10 years experience interpreting and performing supportive services at intake or appointments. Assisting staff in obtaining necessary information from clients. o Knowledgeable in CalWIN, MEDS and CalHEERS. o Daily Customer Service Representative assisting with Medi-Cal/CalFRESH applications. o Personable and friendly in dealing with the public. o Proven ability to produce within a demanding work schedule. RELEVANT SKILLS & EXPERIENCE o Directed individuals to the appropriate place provide forms, assist in document completion and provide basic program information regarding the activities, functions, policies, and procedures of the department. o Enhance and improve the contact and communication between Department of Human Assistance staff and clientele served. o Provide forms, assist in document completion and provide basic program information regarding the activities, functions, policies, and procedures of the department. o Customer Service/Service Center – fulfilled requests by clarifying desired information; completing transactions; forwarding requests. Problem Solving, Multi – tasking, training other staff. o Reviewed records for accuracy, completeness, and compliance with regulations, requiring timely corrections as needed. o Planned, created, and produced pictures, drawings, and graphics materials using computer graphics software packages or other mediums for Business Information Center (BIC). Communicated artistic themes in flyers, posters, advertising, handbooks for clients, or other presentation materials. EDUCATION & TRAINING o High School Diploma – Sacramento, CA. o Associates in Business and Human Relations - Humble, Texas o Medi-Cal Eligibility Specialist Training & MEDS Training – Sacramento, CA. o CalWIN Training, Certificate of Completion – Sacramento, CA. o Alcohol & Other Drug Treatment Initiative Training Level I Certificate- Sacramento, CA. o Alcohol & Other Drug Treatment Initiative Training Level II Certificate – Sacramento, CA. o Access 97-Advanced Certificate – Sacramento, CA. o Word 97 & 2000-Advanced Certificate – Sacramento, CA. o PowerPoint 97 & 2000 - Advanced Certificate – Sacramento, CA. o Excel 97 & 2000 - Advanced Certificate – Sacramento, CA. o MS Office 2000, 0.6 Continuing Education Units – Sacramento, CA. EMPLOYMENT HISTORY 08/2006 – Present Medi-Cal Eligibility Specialist Spanish Special Skills - Dept. of Human Assistance 06/2003 – 08/2006: Human Services Assistant Spanish Special Skills - Dept. of Human Assistance 03/2000 – 06/2003: Office Assistant II, Spanish Special Skills – Dept. of Human Assistance 08/1995 – 02/2000: DMV Headquarters Site Security Manager, United International Investigative Services References & Supporting Documentation Furnished Upon Request