Systemic Change Process Cards: Input Innovations 1
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The input firm invested in a new village agent distribution system and customer service focused initiatives like performance review meetings with staff and agents. It also developed quality assured spray services for farmers delivered by third parties, invested in IT management systems for client contact and inventory controls, and provided feedback to chemical firms to adjust product packaging.
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Systemic Change Process Cards: Input Innovations 1
- 1. Input firm invests in new village agent distribution system that focuses on customer service Innovation  in  practice Â
- 2. Input firm introduces performance review meetings with their staff and agents as management tool to boost customer service Innovation  in  practice Â
- 3. Input firm develops quality assured spray service for rd farmers thru 3 party delivery (eg certified service sprayers) Innovation  in  practice Â
- 4. Input firm invests in IT management systems (client contact & inventory controls) Innovation  in  practice Â
- 5. Input firm pushes chemical firms to adjust product packaging to respond to customer feedback Innovation  in  practice Â