Talent Transformation in ICT
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The document outlines the talent transformation strategy for the Philippine IT-BPO sector, aiming to increase direct employment from 638,000 in 2011 to 1.3 million by 2016, with the support of various educational interventions and training programs. Key initiatives include attracting and training 1.1 million talents over five years, improving educational outcomes, and enhancing the country's attractiveness as an investment destination. The roadmap highlights the need for a collaborative effort among government, industry, and academic institutions to achieve these goals and drive economic growth.
![IT-BPO Consortium & Partners Growing
Company Name C GCAT Strategic SMP Strategic Partner AdEPT Strategic AP Strategic ED Strategic STM Strategic
o Partner Partner Partner Partner Partner
IBM x x x x x
Accenture x
HP x
Stream x
Sutherland x x
TTSI x
Stellar Philippines x
-
Pointewest Tech. Corp x
WNS Global Services Inc G x
C
Serco (intelenet) Global G x x
C
S i
[24]7 Inc x
TeamAsia S x
Primesoft Philippines Inc G x
C
First Advantage Phils. x x
Access Worldwide G x x x x
C
ABM Global G
C
HSBC S x x x
Deltek Systems (Philippines) S x
Ubiquitous Technologies Phils. T
3
Inc,
(
Sitel Philippines Corp. A x x x x
d
Edulynx Corp A x
d
Microsoft Phils. Inc. G x x x
C
Intelenet Global Services x x
-
HR Mall/ Silkroad x x
-
PWC SDC Manila
ADP Philippines, Inc. x
Convergys Corporation S x
Teledevelopmet G x
C
F&A Hub x
BPO International x
Magellan Solutions x
Phoenix One x
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Talent Transformation in ICT
- 1. TALENT TRANSFORMATION AMCHAM ICT Community March 27, 2012
- 2. 638,000 DIRECT EMPLOYMENT 2011 2.2 Million DIRECT & INDIRECT EMPLOYMENT 2011 1
- 3. 1.3 Million STRETCH TARGET: DIRECT EMPLOYMENT 2016 4.5 Million STRETCH TARGET: DIRECT & INDIRECT EMPLOYMENT 2016 2
- 4. 92%-95% OF JOB APPLICANTS DO NOT MAKE IT 20% 30% GRADUATING STUDENTS GRADUATING STUDENTS CAPABLE WILLING 3
- 5. 1.1 Million EMPLOYEES TO BE RECRUITED & TRAINED OVER 5 YEARS 580,000 NEEDED IN ADDITION TO CURRENT TALENT SUPPLY OVER 5 YEARS 4
- 6. 250,000 ITWSP POTENTIAL ADDITIONAL SUPPLY OVER 5 YEARS 7/10 OF ITWSP SCHOLARS GET EMPLOYED 2 ROI IN MONTHS IN SALARY TAXES 5
- 7. 200,000 HIGHER EDUCATION-BASED INTERVENTIONS TALENT ADD OVER 5 YEARS: GCAT, SMP, ADEPT, EMERGING SERVICES, E-LEARNING PROGRAMS, OTHERS 20% PASS RATE ON GCAT AMONGST 45 SCHOOLS 6
- 8. 125,000 CAREER MARKETING TARGET ADDITIONAL SUPPLY OVER 5 YEARS 50% TARGET INCREASE IN WILLINGNESS 7
- 9. 50,000 IT/BPO ASSOCIATE PROGRAM TARGET YIELD OVER 5 YEARS ~800,000 HIGH SCHOOL GRADUATES WHO DO NOT START/COMPLETE COLLEGE 8
- 10. 1 PHILIPPINES MARKET LEADING POSITION IN CRM 832,000 CRM WORKFORCE OPPORTUNITY IN 5 YEARS 9
- 11. 222,000 FTE SIZE OF PHILIPPINE IT/BPO NON-VOICE 2011 1.6M FTE SIZE OF INDIA IT/BPO NON-VOICE 2011 VS. PHILIPPINES; 10
- 12. 580,000 ADDITIONAL SUPPLY WE ARE SOLVING FOR 13 NUMBER OF BPAP STAFF TODAY 11
- 13. 612 MEMBER COMPANIES (DIRECT & INDIRECT) COMPRISING BPAP 225 VOLUNTEERS IN VARIOUS TALENT IPPP PROGRAMS 12
- 14. 27 BPAP, ACPI, CCAP, GDAP, HIMOAP, PSIA STAFF TODAY 55 STAFF BY END 2012 13
- 15. 25 NEEDED COMPANY STRATEGIC PARTNERS FOR TALENT PROGRAMS 1 UNIFIED & HARMONIZED EFFORT AT TALENT TRANSFORMATION 14
- 16. 2016: Base Case vs Accelerated Case increases jobs from 3.1 million to 4.5 million Vs Base Philippines IT-BPO industry Recession Case, US$ billion proof Accelerated 22% Case adds 25% from 2012 to 26% 17% 2016: 1.3 million jobs 2008 2009 2010 2011E Low Case Base Case Accelerated $14B 2016 2016 Case 2016 export % of revenue GDP 3.7% 4.4% 4.7% 5.4% 5.2% 6.9% 8.6% ₱295B Direct taxes on jobs 372K 423K 525K 640K 680K 900K 1.3M wages Indirect jobs 930K 1,057K 1,312K 1,600K 1,700K 2,250K 3.2M What’s At Stake? Export Revenues US$15 billion US$20 billion US$25 billion Jobs 2.4 million 3.1 million 4.5 million • Direct: 0.7M •Direct: 0.9M •Direct: 1.3M • Indirect: 1.7M •Indirect: 2.2M •Indirect: 3.2M Taxes on Wages ₱820 billion ₱995 billion ₱1,290 billion • Direct: ₱328B •Direct: ₱398B •Direct: ₱516B • Indirect: ₱492B •Indirect: ₱597B •Indirect: ₱774B
- 17. Achieving $25Bn by 2016 will require BPAP to drive favorable outcomes across multiple areas Widen & deepen human capital by scaling Strengthen Philippine attractiveness as an Industry-Public-Private-Partnership (iPPP) investment destination through our Programs advocacy activities Attract & train 1.1Million talents over 5 years Favorable legislative & regulatory environment includes executive & specialized skills Competitive & predictable fiscal Scale talent development programs incentive regime Make IT-BP careers aspirational Competitive cost structure Talent Ecosystem Road Map 2016 Achieve Roadmap 2016 Goals by Build PH IT-BP brand globally Marketing leading cross-sectoral efforts Role of through marketing programs and BPAP CRM: strengthen market Harnesses, leads, & harmonizes Branding cross-sector involvement & leadership, attain leadership investment in Roadmap 2016 in UK, ANZ markets programs HIM, F&A, HR, Multi-lingual: Leads the design & program global market leadership management of iPPPs IT, CP, Engineering Services: Official & credible voice of the industry double market share
- 18. Road Map 2016 Year 1 Talent Development Program 2011 Accomplishments Target 2012 (Target 2011) GCAT 19,500 tested 250,000 college graduating students in 2012 •17,000 students and 2,500 •Assumes with CHED and ICTO funding (10,000 tested - fit employees •GCAT with other interventions will increase hit to available •negotiated 50% discount rate from 5-8% to 10-12%. funding) •intensive and nationwide marketing and coordination I-TWSP 65K trained, 47 near hires Additional 65k trained/47k employed in H2 employed by June 2012 2012 (₱350M in •₱400M in government funding for •Equivalent funding targeted for the 2nd half of government near-hire training and 2012 funding; 60,000 •₱50M for Trainers’ training trained, 42,000 hired) Service Approved 21-unit SMP by CHED Pilot SMP with 6 schools. (no funding) Management •Program created by industry and Pilot SMP to SUCs with 500 teachers (if funded academe, by SUCs) (New program •Submitted and approved by CHED added in 2011) in record time (4 months) 17
- 19. Road Map 2016 Year 1 Talent Development Program 2011 Target 2012 (Target 2011) Accomplishments AdEPT Completed 2 T3s run, 3 Revise Curriculum and methodology by April; new partner schools •Conduct 6 T3 runs with at least 10 new partner (Continue AdEPT added schools. program with new •500 teachers in schools indicated in the hub/next partner schools) wave cities. (SUCs) by Dec (with funding) Service Technology Initial curriculum developed • Complete program by late 2012 Management by UP-ITTC • Present to CHED for approval (Introduce new program) 18
- 20. Road Map 2016 Year 1 Talent Development: New Programs for 2012 Program Target 2012 TESDA Trainers’ Training • Utilize P50M funding from TESDA • Train 1,800 trainers in various TESDA IT-BPO programs Emerging Services • Complete program/curriculum for the following: F&A, Healthcare, ITO (with approval from CHED and TESDA) Associate Degree • Grade 11 & 12 content in K-12 curriculum Executive Development • Complete Executive Development program Industry Standard – • Similar to GCAT, complete study of voice assessment standard Voice Assessment Career Marketing • Multi-media campaign • 4 Career Caravans / Conventions with SUCs (with funding from SUCs/CHED) eLearning • Complement teacher-led interventions with eLearning solutions to achieve better scale, reach and standardized delivery of instruction 19
- 21. Industry Talent Transformation: 3 Phases Phase 1: Multi-sectoral effort formation & harmonization Government IT-BPO companies BPAP Academe Associations 20
- 22. Industry Talent Transformation: 3 Phases Phase 2: Program/Solution Design & Pilot Government Industry Consortium BPAP-Led IT-BPO Academe companies 21
- 23. Industry Talent Transformation: 3 Phases Phase 3: Full Deployment & Scale BPAP’s role: Industry Consortium • Drives to industry standards BPAP-Led • Evolves industry standards • Works with government agencies IT-BPO Companies • Facilitate deployment challenges Community Academe 22
- 24. IT-BPO Consortium & Partners Growing Company Name C GCAT Strategic SMP Strategic Partner AdEPT Strategic AP Strategic ED Strategic STM Strategic o Partner Partner Partner Partner Partner IBM x x x x x Accenture x HP x Stream x Sutherland x x TTSI x Stellar Philippines x - Pointewest Tech. Corp x WNS Global Services Inc G x C Serco (intelenet) Global G x x C S i [24]7 Inc x TeamAsia S x Primesoft Philippines Inc G x C First Advantage Phils. x x Access Worldwide G x x x x C ABM Global G C HSBC S x x x Deltek Systems (Philippines) S x Ubiquitous Technologies Phils. T 3 Inc, ( Sitel Philippines Corp. A x x x x d Edulynx Corp A x d Microsoft Phils. Inc. G x x x C Intelenet Global Services x x - HR Mall/ Silkroad x x - PWC SDC Manila ADP Philippines, Inc. x Convergys Corporation S x Teledevelopmet G x C F&A Hub x BPO International x Magellan Solutions x Phoenix One x 23
- 25. Service Management Support Needed – Industry Professors Proposed Pilot Project Academic Institutions, SY 2012-13, SY 2013-14 Class Modality Participating Schools (30 students per No. of Students class) HEI Specialization Track 1. Far Eastern University East Asia 1 30 1. Jose Rizal University 4 120 1. MAPUA Institute of Technology 4 120 1. Polytechnic University of the 4 120 Philippines 1. Southern Luzon Technology 2 60 Foundation Sub-totals 15 450 K to 12 Junior College 1. Asia Pacific College 2 60 1. Manila Times College 2 60 1. Don Bosco College 3 90 Sub-totals 7 210 Total 22 660 IT-BPO Company Support Required •25 Industry Professors needed initially. •Each to teach 1 class for 18 weeks (one semester) – 3 hours of class time per week. •Industry Professors will teach and train teachers in the process. 24
- 26. Thank You 25