Tarion Performance Guidelines

SECOND EDITION
EFFECTIVE DECEMBER 1, 2003

Construction
Performance
Guidelines
for the Ontario Home Building Industry

www.newhome.on.ca

Table of Contents

INTRODUCTION

Purpose of this Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Scope of the Construction Performance Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Scope of Warranty Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Statutory Warranty Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Conditions Not Covered Under Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Incomplete, Missing or Damaged Items – Pre-Delivery Inspection (PDI) . . . . . . . . . . . . . . . . . . . . 13
How to Use this Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

PERFORMANCE GUIDELINES
1. FOUNDATION/BASEMENT
1.1 Efflorescence is present on concrete or masonry surfaces . . . . . . . . . . . . . . . . . . . 18
1.2 Interior concrete surfaces are powdery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
1.3 Concrete surface is flaking off or “scaling” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
1.4 Concrete floor without builder-applied finished flooring in basement is uneven . . . . 21
1.5 Concrete basement floor is cracked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
1.6 Concrete floor slab-on-ground has settled in a finished area . . . . . . . . . . . . . . . . . . 23
1.7 No reinforcing in basement concrete slab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
1.8 Concrete block foundation wall is cracked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
1.9 Parging (not brush coating) is falling off above grade . . . . . . . . . . . . . . . . . . . . . . . . 26
1.10 Exposed cast-in-place concrete foundation wall has holes in the surface . . . . . . . . 27
1.11 Cast-in-place concrete foundation wall is cracked . . . . . . . . . . . . . . . . . . . . . . . . . . 28
1.12 Condensation in crawl space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
1.13 Basement wall or floor is damp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
1.14 Foundation wall leaks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
1.15 Water leakage through basement floor slab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

2. FLOOR FRAMING
2.1 Wood beam or post is split . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
2.2 Wood beam or post is cupped . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
2.3 Structural column in unfinished basement is out of plumb . . . . . . . . . . . . . . . . . . . . 35
2.4 Floor framing damaged by weather during construction. . . . . . . . . . . . . . . . . . . . . . 36
2.5 Loose subfloor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
2.6 Floor squeaks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
2.7 Finished floor above grade is out of level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
2.8 Springiness, bounce, visible sag when loaded, or shaking is
observed in the floor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Construction Performance Guidelines
Second Edition, effective December 1, 2003
For more information, call 1-800-668-0124 or visit www.newhome.on.ca 1

Table of Contents

3. WALL FRAMING
3.1 Wall is out of plumb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
3.2 Wall is bowed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
3.3 Malfunction of windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
3.4 Window glass and/or screen is damaged . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
3.5 Glass is scratched . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
3.6 Glass is cracked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
3.7 Window unit leaks during rain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
3.8 Condensation forming between insulating (factory sealed) unit . . . . . . . . . . . . . . . . 48
3.9 Exterior door is warped . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
3.10 Exterior metal door is dented . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
3.11 Shrinkage of inserted panels shows raw wood edges on exterior wood doors . . . . 51
3.12 Cracks and splits in exterior wood doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
3.13 Exterior door sticks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
3.14 Exterior door will not close completely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
3.15 Plastic moulding on exterior door is deformed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
3.16 Exterior door swings open or closed by itself . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
3.17 Exterior door is crooked in the frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
3.18 Exterior door hardware or decorative metal trim has discoloured . . . . . . . . . . . . . . . 58
3.19 Sliding door screen will not stay on track or sliding door does not roll smoothly . . . 59

4. EXTERIOR FINISHING
4.1 Wood or hardboard, or panel-type siding is bowed or wavy . . . . . . . . . . . . . . . . . . . 60
4.2 Wood or hardboard or panel-type siding – joints not tight . . . . . . . . . . . . . . . . . . . . 61
4.3 Wood or hardboard or panel-type siding – fasteners are excessively
countersunk into finished surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
4.4 Lap siding (wood, hardboard, vinyl, etc.) is not installed on a straight line . . . . . . . . 63
4.5 Tongue and groove wood siding has buckled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
4.6 Wood siding – fastener has stained siding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
4.7 Cedar shakes or shingles have “bled” through paint or stain applied by builder . . . . 66
4.8 Plywood or veneer siding has delaminated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
4.9 Aluminum/vinyl siding is bowed or wavy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
4.10 Aluminum or vinyl siding – colour is faded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
4.11 Aluminum or vinyl siding, trim or accessory is loose . . . . . . . . . . . . . . . . . . . . . . . . 70
4.12 Aluminum or vinyl siding trim and accessories –
fasteners don’t match siding colour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
4.13 Above-grade masonry wall or veneer cladding (including mortar) is cracked . . . . . . 72
4.14 Cut bricks are of different thickness in relation to one another . . . . . . . . . . . . . . . . . 73
4.15 Horizontal masonry joint alignment is not uniform . . . . . . . . . . . . . . . . . . . . . . . . . . 74
4.16 Mortar splatters and stains on exterior masonry . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

2 For more information, call 1-800-668-0124 or visit www.newhome.on.ca

Table of Contents

4. EXTERIOR FINISHING (continued)
4.17 Efflorescence (white powder) is present on masonry surface . . . . . . . . . . . . . . . . . 76
4.18 Deteriorating masonry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
4.19 Water leakage at doors or windows or at the top of the foundation . . . . . . . . . . . . . 78
4.20 Clay bricks are chipped . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
4.21 Bricks are different colours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
4.22 Cracks in exterior stucco wall surfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
4.23 Exterior stucco is peeling or bubbling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
4.24 Unsealed gaps between dissimilar cladding materials
and penetrations through cladding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
4.25 Exterior wood trim is split . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
4.26 Exterior wood trim is bowed, twisted or cupped . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
4.27 Paint on repaired areas doesn’t match . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
4.28 Exterior paint, stain or clear finish blisters and peels . . . . . . . . . . . . . . . . . . . . . . . . 87
4.29 Exterior paint or stain has faded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
4.30 Mould or mildew is visible on exterior painted surfaces . . . . . . . . . . . . . . . . . . . . . . 89
4.31 Leak in exterior wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

5. ROOFS
5.1 Roof ridge has sagged . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
5.2 Roof trusses or rafters are bowed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
5.3 Roof appears wavy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
5.4 Leaks due to snow or rain driven into attic through louvers or vents . . . . . . . . . . . . 94
5.5 Roof or flashing leaks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
5.6 Inadequate attic ventilation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
5.7 Ice buildup on the roof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
5.8 Roof shingles have blown off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
5.9 Tabs on asphalt shingles are not lined up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
5.10 Asphalt shingles not sealed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
5.11 Asphalt shingle edges are curled or cupped . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
5.12 Asphalt shingles either do not overhang the edge of the roof
or hang over too far . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
5.13 Shading pattern is visible on an asphalt shingle roof . . . . . . . . . . . . . . . . . . . . . . . 103
5.14 Variation in colour after repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
5.15 Uneven roof sheathing causing visible irregularities in the roof surface . . . . . . . . . 105
5.16 Roofing nails are exposed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
5.17 Temporary safety straps left on roof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
5.18 Water is trapped under roofing membrane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
5.19 Asphalt roll roofing is blistered but does not admit water . . . . . . . . . . . . . . . . . . . . 109
5.20 Standing water on a flat roof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110


Table of Contents

5. ROOFS (continued)
5.21 Eavestroughs or downspouts leak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
5.22 Eavestroughs overflow during normal rain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
5.23 Eavestroughs or downspouts not performing properly . . . . . . . . . . . . . . . . . . . . . . 113
5.24 Eavestroughs don’t drain completely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
5.25 Skylight leaks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

6. PLUMBING
6.1 Inadequate water supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
6.2 The domestic water supply system does not deliver water . . . . . . . . . . . . . . . . . . . 117
6.3 Pipes are leaking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
6.4 Faucet or fixture is leaking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
6.5 Plumbing pipes are frozen and/or burst . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
6.6 Bathtub or shower leaks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
6.7 Condensation appears on water supply pipes and toilets . . . . . . . . . . . . . . . . . . . . 122
6.8 Noisy water pipes or “water hammer” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
6.9 Defective plumbing fixtures, appliances or trim fittings . . . . . . . . . . . . . . . . . . . . . . 124
6.10 Cracking or chipping of porcelain, enamel or fibreglass surfaces . . . . . . . . . . . . . . 125
6.11 Lightweight (fibreglass and acrylic) bathtub or shower base flexes and creaks . . . 126
6.12 Manufactured solid-surface countertop (integrated basin) cracks at the drain . . . . 127
6.13 Toilet takes more than one flush to empty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
6.14 Sewers, drains or fixtures blocked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

7. ELECTRICAL
7.1 Fuses blow or circuit breakers trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
7.2 Ground-fault circuit interrupter (GFCI) trips frequently . . . . . . . . . . . . . . . . . . . . . . 131
7.3 Electrical outlets or switches don’t work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
7.4 Electrical fixture doesn’t work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
7.5 Receptacle/switch cover plate is not flush with the wall . . . . . . . . . . . . . . . . . . . . . 134
7.6 Exhaust fan duct terminates in attic or crawl space . . . . . . . . . . . . . . . . . . . . . . . . 135
7.7 Interior light fixture tarnished . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
7.8 Ceiling fan vibrates and is noisy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137


Table of Contents

8. INTERIOR CLIMATE CONTROL
8.1 Draft felt at electrical outlet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
8.2 Air infiltration through doors and windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
8.3 Kitchen or bath fans allow cold air infiltration or drafts . . . . . . . . . . . . . . . . . . . . . . 140
8.4 Condensation in attic space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
8.5 Condensation and/or frost on windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
8.6 Condensation on interior ductwork and air handling equipment . . . . . . . . . . . . . . . 143
8.7 Insufficient insulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
8.8 Heating, ventilating and air conditioning (HVAC) systems not installed properly . . . 145
8.9 Inadequate heating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
8.10 Inadequate cooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
8.11 Noisy ductwork . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
8.12 Ductwork makes noise when someone walks on the floor –
commonly known as “oil canning” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
8.13 Noise can be heard at register . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
8.14 Ductwork comes apart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
8.15 Condensate line is blocked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
8.16 Air conditioning coolant line leaks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
8.17 There are gaps between heat diffusers, cold air return grilles
and ventilation grilles and the adjacent surface. . . . . . . . . . . . . . . . . . . . . . . . . . . 154

9. WALL AND CEILING FINISH
9.1 Ceiling is uneven . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
9.2 Ceiling texture is unevenly applied . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
9.3 Gypsum wallboard corners are uneven . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
9.4 Cracks in interior wall and ceiling surfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
9.5 Ceiling/wall joint separation commonly referred to as “truss uplift” . . . . . . . . . . . . . 159
9.6 Drywall surface blemishes including nail/screw pops, blisters in taped joints,
trowel marks, excess joint compound and dents or gouges . . . . . . . . . . . . . . . . . 160
9.7 Texture of painted gypsum wallboard varies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
9.8 Finished surface is rough . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
9.9 Paint finish is unacceptable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
9.10 Clear interior finishes have deteriorated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
9.11 Paint is splattered on surfaces not intended to be painted . . . . . . . . . . . . . . . . . . . 165
9.12 Wallcovering is peeling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
9.13 Patterns in wallcovering are mismatched at the edges . . . . . . . . . . . . . . . . . . . . . . 167
9.14 Water penetration behind ceramic tile and bathtub or shower enclosures . . . . . . . 168
9.15 Mildew or fungus is visible on interior surfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169


Table of Contents

10. INTERIOR FINISHING
10.1 Interior door is warped . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
10.2 Bi-fold and sliding doors come off tracks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
10.3 Pocket door rubs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
10.4 Door rubs on the doorjamb or does not latch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
10.5 Wood door panel has split . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
10.6 Door drags on the floor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
10.7 Gap between the door and the doorjamb is not uniform . . . . . . . . . . . . . . . . . . . . . 176
10.8 Interior door swings open or closed by itself . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
10.9 Doors bind from improperly installed hinges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
10.10 Hinges are painted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
10.11 Gaps exist between stair parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
10.12 Squeaking stair riser or tread . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
10.13 Gaps exist between railing parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
10.14 Stair railings lack rigidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
10.15 Joint quality of interior trim work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
10.16 Nailheads and fasteners are not properly set or filled . . . . . . . . . . . . . . . . . . . . . . . 185
10.17 Interior trim is split . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
10.18 Hammer marks are visible on trim . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
10.19 Resin bleeding through painted finish . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
10.20 Wall area around cold room door is unfinished. . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

11. CABINETS AND COUNTERTOPS
11.1 Gap between cabinets and ceilings or walls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
11.2 Cabinets do not line up with each other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
11.3 Cabinet doors and drawer faces are warped . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
11.4 Cabinet door or drawer binds or rubs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
11.5 Cabinet doors will not stay closed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
11.6 Laminated countertop is swelled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
11.7 Laminated countertop is delaminated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
11.8 Cracks in countertop surfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
11.9 Scratches/chips on countertops . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

12. FLOORING
12.1 Transition between different types of flooring is not flush . . . . . . . . . . . . . . . . . . . . 199
12.2 Floor is uneven . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
12.3 Pattern of finished flooring is out of alignment with adjacent wall surfaces . . . . . . 201
12.4 Carpet seam is visible . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
12.5 Carpet is loose or stretching has occurred . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
12.6 Spots or fading on carpet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204


Table of Contents

12. FLOORING (continued)
12.7 Carpet not uniform in colour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
12.8 Carpet has dark stains around perimeter of rooms and at heating registers . . . . . 206
12.9 Hollow areas in underpad below carpet surface . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
12.10 Protrusions appear on the surface of resilient flooring without breaking through . . 208
12.11 Resilient sheet flooring is loose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
12.12 Resilient flooring joints not tight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
12.13 Bubbles appear on vinyl flooring surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
12.14 Patterns on sheet vinyl flooring are not aligned across seams . . . . . . . . . . . . . . . . 212
12.15 Resilient (flexible) floor tile is loose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
12.16 Patterns or corners of resilient floor tile are misaligned . . . . . . . . . . . . . . . . . . . . . 214
12.17 Yellowing appears on surface of vinyl flooring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
12.18 Dye lot variations in vinyl flooring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
12.19 Variation in colour occurring during repair of vinyl flooring . . . . . . . . . . . . . . . . . . . 217
12.20 Cracks developing between strips of hardwood or parquet flooring . . . . . . . . . . . . 218
12.21 Strip hardwood flooring is cupped (high edges) . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
12.22 The surface of one strip of hardwood or parquet flooring is higher than another . . . 220
12.23 Floor finish on wood flooring is not uniform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
12.24 Finish on wood flooring has blistered, bubbled, or peeled resulting
in detachment of finish . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
12.25 Crowning of strip hardwood flooring has occurred
(centre of strip is higher than edges) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
12.26 Wood flooring buckles and detaches from substrate . . . . . . . . . . . . . . . . . . . . . . . 224
12.27 Knots and colour variation in strip wood flooring . . . . . . . . . . . . . . . . . . . . . . . . . . 225
12.28 Splinters occur in strip wood flooring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
12.29 “Sticker burn” appears on surface of strip flooring . . . . . . . . . . . . . . . . . . . . . . . . . 227
12.30 Ceramic/porcelain tile, marble or stone flooring is broken or loose
(including marble transitions) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
12.31 Cracks appearing in grouting of ceramic tile joints or at junctions
with other materials such as bathtubs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
12.32 Adjacent marble units or ceramic tile surfaces installed at different elevations . . . 230
12.33 Grout is not a uniform colour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

13. CHIMNEYS AND FIREPLACES
13.1 Joint or crack in chimney cap allows water leak . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
13.2 Roof flashing leaks at chimney . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
13.3 Bricks breaking up on surface of chimney . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
13.4 Chimney serving solid-fuel-burning (wood, pellet, etc.) appliance
does not draw properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
13.5 Fireplace firebox paint colour changed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
13.6 Firebrick is broken . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237


Table of Contents

14. GARAGES AND EXTERIOR
14.1 Garage floor has heaved or settled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
14.2 Concrete garage floor is cracked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
14.3 No reinforcing in garage slab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
14.4 Garage doors do not operate properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
14.5 Garage doors (vehicular and man-doors) allow entrance of snow or water . . . . . . 242
14.6 Water accumulates on garage floor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
14.7 Asphalt or concrete driveway has cracked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
14.8 Driveway has settled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
14.9 Sod/seeding not completed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
14.10 The shrubs, tree(s), plants, or sod have died . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
14.11 Tree stumps have been left on the property . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
14.12 Water ponding in surface grading of the site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
14.13 Settling, heaving or separating of landings or steps . . . . . . . . . . . . . . . . . . . . . . . . 250
14.14 Exterior deck is springy or shaky . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
14.15 Exterior deck railing is shaky . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
14.16 Deck board spacing is not uniform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
14.17 Exterior wood handrails have slivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
14.18 Exterior deck is out of level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
14.19 Floor decking boards are split, warped or cupped . . . . . . . . . . . . . . . . . . . . . . . . . 256
14.20 Stain colour variations on wood deck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
14.21 Nailheads stick up on deck surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
14.22 Stains on exterior decking from nailheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
14.23 Twisting of open-end beams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

APPENDICES
A1 Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
A2 Moisture and Wood Floors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
A3 Moisture and Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
A4 Measuring Variation from the Specified Plane Using a Plane of Reference . . . . . . . . . . . 262
A5 How to conduct a water test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
A6 Chipped Clay Bricks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
A7 Industry Agencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266


Introduction

PURPOSE OF THIS DOCUMENT

The Construction Performance Guidelines for the Ontario Home Building Industry (“Construction
Performance Guidelines” or “Guidelines”) will be used by the Ontario New Home Warranty Program
(the “Warranty Program”) when determining whether or not a condition is covered by the statutory
warranty. The purpose of the Guidelines is not to set new standards but to provide advance
information as to how the Warranty Program will decide disputes between builders and homeowners
about defects in work or materials. These Guidelines have been prepared in consultation with
various trade and industry groups and the Warranty Program is grateful for their input. A list of the
organizations that were consulted is included in Appendix A.

The Guidelines provide objective and uniform criteria that set out the minimum performance
required in the construction of new homes in Ontario. They relate to work and materials deficiencies
and complement the Ontario Building Code, which addresses structural integrity and health and
safety matters. In any case where a guideline is not consistent with a provision of the Ontario
Building Code, the Ontario Building Code will prevail. The Guidelines are designed to be supplemented
by any applicable guidelines or standards produced by industry associations. They do not replace
manufacturer warranties.

The Guidelines are designed primarily for conventional low-rise, wood frame construction – the
predominant method of residential construction in Ontario. Therefore, they may not be applicable
in all respects for other types of construction or assemblies.

The Warranty Program will make its decisions based on the edition of the Guidelines that is in
effect at the time a conciliation, warranty review or claim inspection is conducted. The effective date
is indicated on both the cover of the Guidelines and on the bottom of each page. (The Guidelines
will be reviewed periodically and expanded or updated to reflect legislative changes and/or changes
in construction materials and technologies. To date there have been two editions of the Guidelines
published. The first edition was effective on April 2, 2003 and the second edition was effective
December 1, 2003.)


Introduction

SCOPE OF THE CONSTRUCTION PERFORMANCE GUIDELINES

The Construction Performance Guidelines should be interpreted with common sense. They deal
only with the most frequent and typical items of concern to homeowners. The Guidelines describe
the minimum acceptable performance or condition that homeowners should expect and builders
must meet to satisfy the requirements of the warranties described in the Ontario New Home
Warranties Plan Act (“the Act”).

Construction is not an exact science and generally, the materials used have natural properties
and faults that must be considered when applying the Construction Performance Guidelines.
For example:
• Colours of all materials will be as close to samples as possible, but may not be identical to
samples due to variances among manufacturers or differences in the manufacturing process;
• Wood grains and colours may not necessarily match in all cases;
• Shrinkage of natural materials may result in squeaks and creaks.

Some items refer to specific dimensions to determine what is acceptable. These dimensions
are used to evaluate the identified conditions. If the variation is minor, the Warranty Program may
consider whether the variation significantly affects the performance of the item in determining
whether the particular guideline has been met.

SCOPE OF WARRANTY RESPONSIBILITIES

Typically there may be a number of parties involved in a residential construction warranty issue
in Ontario. The general responsibilities of the main parties are outlined below:

The Homeowner 1: Before signing an Agreement of Purchase and Sale or construction contract,
the prospective homeowner should carefully review the document to ensure that it expressly
includes all the features agreed upon or to be selected during construction. Before signing a
contract, the homeowner should seek legal advice, particularly if any aspect of the contract is
unclear. Homeowners also have certain pre- and post-possession responsibilities to fulfill in order
to preserve and exercise their statutory warranty rights. These responsibilities are briefly outlined
in the section titled “Incomplete, Missing or Damaged Items” in this Introduction, and are explained
in more detail in the Homeowner Information Package2.

1 The term owner is defined in the Ontario New Home Warranties Plan Act – see the definition in the “Terminology” section on pages 15-17.
Throughout this document the term homeowner will be used to refer to owners.
2 The information contained in the Homeowner Information Package applies only to new freehold homes and condominium units with a date of

possession on or after October 1, 2003.


Introduction

Builder/Vendor3: The builder is responsible for honouring the first- and second-year warranties
set out in the Act and Regulations. The builder may at times have to go back to the manufacturer
to obtain a solution for a possible defect, which may delay the repair. For homes with a date of
possession on or after October 1, 2003, builders must also follow the Warranty Service Rules,
which are explained in detail in Builder Bulletin #42.

The Ontario New Home Warranty Program: The Warranty Program is responsible for administering
the Ontario New Home Warranties Plan Act. As part of this responsibility, the Warranty Program
makes decisions when builders and homeowners disagree about an item covered under the
statutory warranties. The Warranty Program also guarantees builders’ statutory warranties, and
provides extended major structural defect coverage for years three through seven after a home’s
date of possession.

STATUTORY WARRANTY COVERAGE

Warranty coverage is set out in the Act and takes effect from the date a homeowner takes
possession of a new home from the builder (the “date of possession”). It remains in effect even
if the home is sold or otherwise transferred before the end of the warranty period. There are three
types of statutory warranty protection or coverages, including:

The One-Year Warranty – A builder warrants that, for one year from the date of possession,
the home:
• is free from defects in work and materials;
• is fit to live in, and;
• meets Ontario Building Code requirements.

Builders should provide homeowners with all warranties provided by manufacturers, suppliers and
subcontractors that may extend beyond the first year. Homeowners must make claims on these
extended warranties directly to the manufacturer or distributor.

A builder is also required to provide a warranty against delayed closings (or delayed occupancy for
condominium units) that occur without prescribed notice, and the homeowner may make a claim
under this warranty within one year after the date of possession. For more information on delayed
closings, homeowners should refer to the Homeowner Information Package or visit the Warranty
Program Web site at www.newhome.on.ca

3 The terms builder and vendor are defined in the Ontario New Home Warranties Plan Act – see the definitions included in the “Terminology” section
on pages 15-17. Throughout this document the term builder will be used to refer to builders and vendors.


Introduction

The Two-Year Warranty – A builder warrants that, for two years from the date of possession,
the home is free from:
• Water penetration through the basement or foundation walls;
• Defects in materials or work (including windows, doors and caulking) that result in water
penetration into the building envelope;
• Defects in materials and work in the electrical, plumbing and heating delivery and
distribution systems;
• Defects in materials and work which result in detachment, displacement or deterioration of
exterior cladding (such as brickwork, aluminum or vinyl siding);
• Violations of Ontario Building Code regulations under which the Building Permit was issued,
affecting health and safety, including, but not limited to, fire safety, insulation, air and vapour
barriers, ventilation, heating and structural adequacy;
• Major structural defects. For a definition of “major structural defect”, see the section
entitled “Terminology”.

Seven-Year Major Structural Defect4 Coverage – In addition to the builder’s two-year warranty
against major structural defects, the Warranty Program provides extended coverage for major
structural defects in years three through seven.

CONDITIONS NOT COVERED UNDER WARRANTY

It is important for homeowners to note what is not covered by the statutory warranty. The Act sets
out the following exclusions from warranty coverage:
• Defects in materials, design and work supplied by the homeowner;
• Secondary damage caused by defects under warranty, such as property damage and
personal injury;
• Normal wear and tear;
• Normal shrinkage of materials caused by drying after construction;
• Damage caused by dampness or condensation due to failure by the homeowner to maintain
adequate ventilation or proper operation of moisture-producing devices such as humidifiers;
• Damage caused by the homeowner or visitors;
• Alterations, deletions or additions made by the homeowner;
• Settling of land around the building or along utility lines, other than beneath the footings of
the building;
• Damage resulting from acts of God;
• Contractual warranties which lie outside the Ontario New Home Warranties Plan Act;
4 The term “major structural defect” is defined in Regulation 892, Section 1, made under the Ontario New Home Warranties Plan Act, – see the
definitions included in the “Terminology” section on pages 15-17.


Introduction

• Damage caused by insects or rodents, except where construction does not meet
specifications of the Ontario Building Code;
• Damage caused by municipal services or other utilities;
• Surface defects in work and materials specified and accepted in writing by the
homeowner at the date of possession.

Warranty is also not applicable to:
• Temporary or seasonal homes not built on permanent foundations and not insulated
sufficiently to enable year-round living (i.e., cottages);
• Homes built on pre-existing footings or foundations;
• Homes that have been lived in or rented prior to sale;
• Homes built in converted buildings;
• Homes purchased from a receiver or trustee may not have warranty coverage
in certain circumstances.

If there is any conflict between this publication and the Act or Regulations, the latter prevail.
The Warranty Program assumes no liability for any error or omission in this publication.

INCOMPLETE, MISSING OR DAMAGED ITEMS – Pre-Delivery Inspection (PDI)

A pre-delivery inspection (PDI) is conducted by the builder and the prospective homeowner (or the
homeowner’s designate), on or before the date of possession. The PDI provides an important
opportunity for the prospective homeowner to observe and record any items in the home that are
incomplete, missing, damaged or non-operational. If the item is covered by a statutory warranty, the
builder must repair the damaged or non-operational item, or install the missing or incomplete item.

For homes with a date of possession before October 1, 2003, these items should be recorded
on the Certificate of Completion and Possession (CCP) or in an attachment to the CCP. For
homes with a date of possession on or after October 1, 2003, these items must be recorded
on a Pre-Delivery Inspection Form (PDI Form) that has been approved by the Warranty Program.

Listing an incomplete, missing, damaged or non-operational item on the CCP or the PDI Form will
provide a formal record of the existence of the condition before the homeowner took possession.
Without this record it may be impossible for the Warranty Program to determine whether the item is
covered under warranty if a dispute arises as it may not be clear who caused the damage or
malfunction in question or whether an item was missing before the date of possession.


Introduction

After the PDI, any PDI items not rectified by the builder and any new defects that have emerged
should be reported in writing to both the builder and the Warranty Program within the applicable
warranty period. For homes with a date of possession on or after October 1, 2003, the homeowner
must report these items on standard Warranty Service Request Forms and submit them within the
time periods set out in the Warranty Services Rules.

For more information on the PDI and the Warranty Service Rules, homeowners should refer to
the Homeowner Information Package.

HOW TO USE THIS DOCUMENT

The Construction Performance Guidelines are divided into articles based on construction
sequence. The information is organized according to types of conditions, and in each case,
the following is described:
• Condition: A brief description of the identified situation.
• What is acceptable: The acceptable performance standard of the condition.
• Which warranty applies: The statutory warranty that applies and any exclusions.
• Required action: A description of the action that the builder or homeowner must take
to rectify the identified condition.
• Remarks: Information to help users understand and solve the problem.


Introduction

TERMINOLOGY

Builder
The person or entity that undertakes the performance of all work and supply of all the materials
necessary to construct a completed home whether for the purpose of sale by the person or entity or
under a contract with a vendor or homeowner. In these Guidelines, the term “builder” is used to refer
to both vendors and builders.

Building Envelope
The wall and roof assemblies that contain the building space, and include all those elements of the
assembly that contribute to the separation of the outdoor and indoor environments so that the indoor
environment can be controlled within acceptable limits.

Contract
The Agreement of Purchase and Sale between the builder and homeowner, or the construction
contract between the builder and homeowner who owns the land.

Date of Possession
The date on which the home is completed by the builder for possession by the first homeowner.

Delivery and Distribution Systems
Include all wires, conduits, pipes, junctions, switches, receptacles and seals, but does not include
appliances (except furnaces), fittings and fixtures.

Exterior Cladding
All exterior wall coverings, including siding and above-grade masonry (for example, concrete, bricks,
or stone) as required and detailed in the relevant sections of the Ontario Building Code under which
the Building Permit was issued.

Home
Includes self-contained one-family dwellings, whether attached or detached; buildings consisting of
two or less self-contained one-family dwellings under common ownership; or a condominium dwelling
unit, including the common elements. Also includes any structure used in conjunction with the home,
but does not include a building built and sold for temporary occupancy or for seasonal purposes.


Introduction

Homeowner
The person who first acquires the home from a builder for occupancy, and the person’s successor
in title.

Major Structural Defect
Any defect in work or materials:
a) that results in failure of the load-bearing portion of any building, or materially and
adversely affects its load-bearing function, or
b) that materially and adversely affects the use of such building for the purpose for which it
was intended,
Including:
• significant damage due to certain types of soil movement,
• major cracks in basement walls,
• collapse or serious distortion of joints or roof structure and chemical failure of materials.
Excluding any defect attributable in whole or in part to:
• flood damage,
• dampness not arising from failure of a load-bearing portion of the building,
• damage to drains or services,
• damage to finishes, and
• damage arising from acts of God, acts of the homeowners and their tenants, licensees
and invitees, acts of civil and military authorities, acts of war, riot, insurrection or civil
commotion and malicious damage.

Normal
Typical, usual, ordinary or reasonably expected.

PDI
Pre-Delivery Inspection of the home, which is conducted by the builder together with the purchaser
or their designate.

Properly painted surface
Uniform in appearance, colour and sheen, free of foreign material, lumps, skins, runs, sags,
insufficient coverage, drips, spatter, spills and over spray.


Introduction

Repair
Activity to be undertaken by the builder as referred to under Action for conditions included in the
Construction Performance Guidelines. The method of repair may involve restoration, alteration, or
partial or full replacement of materials or equipment. The builder must choose a repair method that
will satisfy the acceptable performance/condition specified in the applicable guideline.

Generally, where repairs are necessary, colour and/or texture may not match exactly the surrounding
original material.

Smooth
An even surface that is free from bumps, projections, foreign material, etc.

Specified plane
A flat, invisible line between two points on the surface of a wall, ceiling or floor which defines the
intended flat surface. The points shall be located as far apart as possible, e.g. opposite sides of a
room or opposite ends of a wall. Such a plane of reference is used to measure the variation between
the specified plane and the actual surface. See Appendix A4 “Measuring Variation from the Specified
Plane Using a Plane of Reference”.

Vendor
The person or entity who sells on its own behalf a home not previously occupied to a homeowner.

Visible
Easily seen when viewed from a position that is normal to the use of the room or area – e.g., hallway –
standing position; living room – standing or sitting.


Foundation/Basement

1.1

CONDITION
EFFLORESCENCE IS PRESENT ON CONCRETE OR MASONRY SURFACES

Acceptable Performance/Condition
Efflorescence may occur on concrete and masonry surfaces.

Warranty
None.

Action
The builder is not required to take any action.

Remarks
Efflorescence is the formation of a white crystalline deposit on the surface of concrete and masonry
when moisture evaporates from the surface. It is an indication that moisture is moving through the
material to the surface, which is a normal condition. Efflorescence can be removed with a stiff brush
and water.

Words in italics are defined in the “Terminology” section on pages 15-17.

Notes


Foundation/Basement

1.2

CONDITION
INTERIOR CONCRETE SURFACES ARE POWDERY

Concrete surfaces shall be sufficiently hard to prevent powdering which results in exposure
of the aggregate.

Warranty
One-Year – Work and Materials
• Surface deterioration due to owner-applied substances is excluded from the statutory warranty.

Action
Where powdering occurs exposing the aggregate the concrete surface shall be repaired to provide
a hardened surface.

Remarks
Some dusting of the concrete surface may normally occur; however, where the aggregate becomes
exposed the condition is considered excessive. The colour and texture of a repaired area may not
match the surrounding concrete.


Notes


Foundation/Basement

1.3

CONDITION
CONCRETE SURFACE IS FLAKING OFF OR “SCALING”

Concrete surfaces shall not disintegrate to the extent that the aggregate is exposed under normal
conditions of weathering and use.

Warranty
• Surface deterioration due to owner-applied substances, improper maintenance, or normal wear
and tear is excluded from the statutory warranty.

Action
Where defective installation or product is determined the concrete surface shall be repaired.

Remarks
Scaling most often results from salts and de-icers being applied to the concrete surface, e.g. either
intentionally for ice melting or unintentionally from road slush deposits. Cleaning salt deposits off
concrete surfaces is normal home maintenance.


Notes


Foundation/Basement

1.4

CONDITION
CONCRETE FLOOR WITHOUT BUILDER-APPLIED FINISHED FLOORING
IN BASEMENT IS UNEVEN

Within a 3 m specified plane, concrete floors shall not have bumps or depressions exceeding ±12 mm.
Sloped areas providing drainage to floor drains are not considered to be uneven.

Warranty

Action
Uneven floors exceeding the acceptable condition shall be repaired.

Remarks
Repairs may include grinding or applying a topping. The colour and texture of a repaired area may
not match the surrounding concrete.


Notes


Foundation/Basement

1.5

CONDITION
CONCRETE BASEMENT FLOOR IS CRACKED

Cracks resulting from normal shrinkage are acceptable; cracks in excess of 6 mm in width are
not acceptable.

Warranty
• Cracks resulting from normal shrinkage of materials caused by drying after construction are
excluded from the statutory warranty.

Action
Cracks in excess of the acceptable condition shall be repaired.

Remarks
Concrete floors naturally crack during curing due to shrinkage. Actual crack widths shall be
determined using a wire feeler gauge* inserted inside the crack. Where repairs are necessary,
colour and/or texture may not match the surrounding concrete.

* Because it is of a manufactured, set size, an Allen Wrench/Key may be used as a wire feeler gauge.


Notes


Foundation/Basement

1.6

CONDITION
CONCRETE FLOOR SLAB-ON-GROUND HAS SETTLED IN A FINISHED AREA

At the perimeter of rooms, concrete floor slabs shall not settle more than 12 mm from their
original position.

Warranty

Action
Slabs that settle more than the acceptable condition shall be repaired.

Remarks
None.


Notes


Foundation/Basement

1.7

CONDITION
NO REINFORCING IN BASEMENT CONCRETE SLAB

Unless the slab is specifically intended and designed to be a structural slab, reinforcing or mesh
is not required.

Warranty
Seven-Year – Major Structural Defect

Action
Where a structural slab is not reinforced as required by the design, repairs shall be made;
otherwise no action is required.

Remarks
Concrete slabs in basements shall conform to Section 9.16 of the Ontario Building Code.
Reinforcing of concrete slabs is not usually necessary unless unusual design or construction
conditions are encountered.


Notes


Foundation/Basement

1.8

CONDITION
CONCRETE BLOCK FOUNDATION WALL IS CRACKED

not acceptable.

Warranty
• Cracks resulting from normal shrinkage of materials caused by drying after construction are

Action

Remarks
Where crack width exceeds the acceptable condition, or where lateral or vertical movement
is evident, further investigation may be required.
The colour and texture of a repaired area may not match the surrounding concrete.


Notes


Foundation/Basement

1.9

CONDITION
PARGING (NOT BRUSH COATING) IS FALLING OFF ABOVE GRADE

Hairline cracks are normal in parged surfaces; parging that is separating from the concrete
block base is not acceptable.

Warranty
• Cracks resulting from normal shrinkage of materials due to normal drying after construction
are not covered by the statutory warranty.

Action
Parging not meeting the acceptable condition shall be repaired.

Remarks
The Ontario Building Code only requires parging (a cement-based layer) on concrete block
foundation walls below grade.
Brush coating, however, is only a cosmetic application over poured concrete foundation walls
and is not covered by the statutory warranty.
Slight variation in the colour or texture of repaired areas is acceptable.


Notes


Foundation/Basement

1.10

CONDITION
EXPOSED CAST-IN-PLACE CONCRETE FOUNDATION WALL HAS HOLES IN THE SURFACE

The exterior portion of foundation walls exposed to view above grade shall have no holes (including
“honeycombing”) larger than 50 mm in diameter or 25 mm deep.

Warranty

Action
Walls with holes exceeding the acceptable condition shall be repaired.

Remarks
It is impossible to completely eliminate all surface voids. At the builder’s discretion a brush coat may
be applied. The colour and texture of a repaired area may not match the surrounding concrete.


Notes


Foundation/Basement

1.11

CONDITION
CAST-IN-PLACE CONCRETE FOUNDATION WALL IS CRACKED

not acceptable.

Warranty
• Cracks resulting from normal shrinkage of materials caused by drying after construction
are excluded from the statutory warranty.

Action
Walls with cracks exceeding the acceptable condition shall be repaired.

Remarks
Concrete walls naturally crack during curing due to shrinkage. Where lateral or vertical movement
is evident, further investigation may be required.
The colour and texture of a repaired area may not match the surrounding concrete.


Notes


Foundation/Basement

1.12

CONDITION
CONDENSATION IN CRAWL SPACE

Condensation shall not accumulate on crawl space interior surfaces.

Warranty
Two-Year – Ontario Building Code Health & Safety Violations
adequate ventilation is excluded from the statutory warranty.

Action
Adequate ventilation equipment shall be installed in accordance with the Ontario Building Code.

Remarks
Crawl spaces shall be ventilated in accordance with the Ontario Building Code. Crawl space
ventilation requires careful management by the homeowner to maintain acceptable moisture levels.
Typical temporary conditions that may contribute to condensation are:
a) at night in unheated crawl spaces, air entering the crawl space gradually cools the interior
surfaces of the space. When outdoor temperatures rise the next day moisture picked up by
the warm air is carried into the crawl space and condenses on the cool surfaces.
b) at night in heated crawl spaces, outside air may rapidly cool foundation walls and provide
a cool surface on which moisture in the crawl space can condense.
c) if the house is left unheated in the winter, the floors and walls may provide cold surfaces
on which moisture in the warmer crawl space may condense.
d) stored materials obstruct ventilation airflow.
These conditions may not be covered under the statutory warranty.


Notes


Foundation/Basement

1.13

CONDITION
BASEMENT WALL OR FLOOR IS DAMP

Dampness on wall or floor surfaces caused by capillary transport or condensation of water vapour
may occur.
Only actual water penetration through an opening in the wall or floor may be covered by the
statutory warranty. See sections 1.14 “Foundation Wall Leaks” and 1.15 “Water Leakage Through
Basement Floor Slab”.

Warranty
None.

Action
No action by the builder is required.

Remarks
Condensation can occur during peak seasonal weather patterns. The homeowner should
immediately reduce the moisture levels to prevent harm to property. Dampness can be reduced
by using a dehumidifier or by increasing the amount of ventilation to the area.


Notes


Foundation/Basement

1.14

CONDITION
FOUNDATION WALL LEAKS

Foundation walls shall allow no water penetration.

Warranty
Two-Year – Basement Water Penetration
• Water leakage resulting from improper maintenance, exterior grade alterations made by the
homeowner, an act of God or failure of municipal services or other utilities is excluded from the
statutory warranty. Secondary damage to property or any personal injury resulting from the
water penetration is also excluded from the statutory warranty.

Action
Water penetration through the basement or foundation shall be repaired.

Remarks
Only actual water penetration through the foundation is warranted; dampness caused by condensation
or other causes is not considered to be water penetration and is not covered by the statutory
warranty. The homeowner must take immediate steps to prevent damage to their property and
report any losses to their home insurance provider.
See Appendix A5 “How to Conduct a Water Test” for more information.


Notes


Foundation/Basement

1.15

CONDITION
WATER LEAKAGE THROUGH BASEMENT FLOOR SLAB

Basement floor slabs shall allow no water penetration.

Warranty
Two-Year – Basement Water Penetration
• Water leakage resulting from improper maintenance, exterior grade alterations made by the
homeowner, an act of God or failure of municipal services or other utilities is excluded from the
statutory warranty. Secondary damage to property or any personal injury resulting from the
water penetration is also excluded from the statutory warranty.

Action
Defects resulting in water penetration through the basement floor slab shall be repaired.
Subsurface investigation may be required.

Remarks
Only actual water leakage through the floor slab is warranted; dampness or condensation is not
considered a warranted condition. The homeowner must take immediate steps to prevent damage
to their property and report any losses to their home insurance provider.
A thorough site investigation prior to construction and during excavation will assist in determining
whether groundwater levels may adversely affect the use of the building.


Notes


Floor Framing

2.1

CONDITION
WOOD BEAM OR POST IS SPLIT

Load-bearing wood beams and posts that have splits and checks due to normal drying are acceptable
if the beams and posts have been sized according to the Ontario Building Code and no structural
deficiency exists. Where the wood beam or post is also intended to be decorative, splits and checks
resulting from normal shrinkage are acceptable.

Warranty
• Splits and checks resulting from normal shrinkage caused by drying after construction are

Action
Splits and checks not meeting the acceptable performance shall be repaired.

Remarks
Wood beams and posts are timbers that are solid-sawn and at least 114 mm (41/2") in their smallest
dimension. Some characteristics of drying wood, such as splitting and checking, are beyond the
control of the builder and cannot be prevented. Splitting and checking are primarily aesthetic
concerns rather than structural problems.


Notes


Floor Framing

2.2

CONDITION
WOOD BEAM OR POST IS CUPPED

Load-bearing wood beams and posts that are cupped due to normal drying are acceptable
if the beams and posts have been sized according to the Ontario Building Code and no
structural deficiency exists.

Warranty
• Cups resulting from normal shrinkage caused by drying after construction are excluded from
the statutory warranty.

Action
Cupped beams and posts not meeting the acceptable condition shall be repaired.

Remarks
Wood beams and posts are timbers that are at least 114 mm (41/2") in their smallest dimension.
A characteristic of drying wood such as cupping is beyond the control of the builder and cannot
be prevented. Cupping is primarily an aesthetic concern rather than a structural problem.


Notes


Floor Framing

2.3

CONDITION
STRUCTURAL COLUMN IN UNFINISHED BASEMENT IS OUT OF PLUMB

Structural columns (wood, masonry, concrete or steel) in an unfinished basement shall not
be out of plumb more than 25 mm in 2,400 mm.

Warranty

Action
Structural columns out of plumb more than the acceptable condition shall be repaired.

Remarks
None.


Notes


Floor Framing

2.4

CONDITION
FLOOR FRAMING DAMAGED BY WEATHER DURING CONSTRUCTION

The joists and subfloor shall be sound and free from damage caused by weathering and must
provide a suitable base for finished flooring.

Warranty

Action
Joists and subfloors damaged by weathering to the extent that they cannot carry the anticipated
loads or are made unsuitable for finished flooring shall be repaired.

Remarks
Materials that can be significantly damaged by weather should be protected during storage and
construction. Composite panels such as oriented strandboard and plywood used for subfloors
and webs of manufactured joists require more protection than solid-sawn lumber and can swell
or delaminate if saturated over lengthy periods. Discolouration alone does not necessarily indicate
a warrantable condition.


Notes


Floor Framing

2.5

CONDITION
LOOSE SUBFLOOR

Subfloors shall not become loose and no movement shall be felt underfoot under normal
loading conditions. Subfloors shall be fastened in accordance with the Ontario Building Code.

Warranty
• Normal shrinkage of materials caused by drying after construction is excluded from the
statutory warranty.

Action
Where movement of the subfloor is confirmed, repairs shall be made.

Remarks
Delamination of plywood subfloors is considered a warranted defect in material.


Notes


Floor Framing

2.6

CONDITION
FLOOR SQUEAKS

Floors shall be free from squeaks caused by movement in the floor system connections
under normal loading conditions.

Warranty
• Squeaks resulting from normal shrinkage of materials caused by drying after construction

Action
Loose connections causing floor squeaks shall be repaired.

Remarks
Extended low-humidity indoor environments can cause excessive shrinkage in the wood
resulting in loose floor connections. The homeowner must maintain indoor humidity levels
to prevent excessive drying of materials. A squeak-free floor may not be attainable.


Notes


Floor Framing

2.7

CONDITION
FINISHED FLOOR ABOVE GRADE IS OUT OF LEVEL

Within a room, floors shall appear level when viewed from a normal viewing position. Where a floor
framed with dimensional lumber appears sloped, a maximum tolerance ratio of 25 mm in 3600 mm
applies, when measured between the opposite walls or defined limits of the room or area.

Warranty
• Minor slope variance caused by normal shrinkage of materials due to drying after construction
is excluded from the statutory warranty.

Action
Floors in rooms sloped greater than the acceptable performance shall be repaired.

Remarks
This item refers to the entire floor surface in rooms. Where a floor is framed with an engineered
floor system, minor slope variations caused by the required camber in the long-spanned joists
supporting the floor are excluded from the statutory warranty.
For uneven areas in floors see section 12.2 “Floor is Uneven”.


Notes


Floor Framing

2.8

CONDITION
SPRINGINESS, BOUNCE, VISIBLE SAG WHEN LOADED, OR SHAKING
IS OBSERVED IN THE FLOOR

These conditions are acceptable when all structural members including beams and joists are
sized, installed and fastened in accordance with the Ontario Building Code.

Warranty

Action
Floors not meeting the performance condition shall be repaired.

Remarks
Long-spanned floor joists will normally move more than short-spanned joists under design loads.
The conditions can be assessed by determining the performance under loading conditions;
measuring the length of the structural member and dividing by 360 will give the maximum
deflection allowed.


Notes


Wall Framing

3.1

CONDITION
WALL IS OUT OF PLUMB

Where the condition is visible from a normal viewing position, walls shall not be out of plumb
more than 25 mm in 2,400 mm vertical measurement.

Warranty

Action
Walls not meeting the acceptable condition shall be repaired.

Remarks
It is reasonable to expect minor variation from plumb. Fitment of furnishings is not considered
to be the test for plumb.


Notes


Wall Framing

3.2

CONDITION
WALL IS BOWED

On the interior of a home, where bowed framing causes local distortion, the variation shall not
be more than ±20 mm from the specified plane.

Warranty
• Distortion due to shrinkage caused by normal drying after construction is not covered by the
statutory warranty.

Action
Bows exceeding the acceptable condition shall be repaired.

Remarks
It is reasonable to expect walls to have variances in their finished surface. Varying light conditions
can exaggerate minor variations in appearance.


Notes


Wall Framing

3.3

CONDITION
MALFUNCTION OF WINDOWS

Windows shall be installed to operate with reasonable ease.

Warranty
• Damage resulting from improper maintenance, or alterations, deletions or additions made
by the homeowner is not covered by the statutory warranty.

Action
Windows not meeting the acceptable performance shall be repaired.

Remarks
Confirm proper operation of windows during the PDI and record any malfunction on the PDI Form
to avoid any dispute about whether the damage was caused by the builder. Window operation
varies with different window designs. Windows require regular maintenance for optimum
performance.


Notes


Wall Framing

3.4

CONDITION
WINDOW GLASS AND/OR SCREEN IS DAMAGED

Window glass and screens shall be free from damage at the time of the PDI.

Warranty

Action
Damaged window glass and screens reported on the PDI Form shall be repaired. If not noted, the
homeowner must establish that the damage was caused by the builder.

Remarks
Note any damaged windows or damaged/missing screens on the PDI Form. If not noted, it will be
difficult to establish that the damage was caused by the builder. If you cannot assess damage
because the surface of the windows has been obscured from view, this should also be noted
on the PDI Form.


Notes


Wall Framing

3.5

CONDITION
GLASS IS SCRATCHED

Glass surfaces shall not have scratches visible from a distance of 1,500 mm at the time of the PDI.

Warranty
• Damage due to improper maintenance and normal wear and tear is not covered by the
statutory warranty.

Action
Scratched glass not meeting the acceptable condition and reported on the PDI Form shall be
repaired. If not noted, the homeowner must establish that the damage was caused by the builder.

Remarks
Note any damage on windows on the PDI Form. If not noted, it will be difficult to establish that the
damage was caused by the builder. If you cannot assess damage because the surface of the
windows has been obscured from view, this should also be noted on the PDI Form.


Notes


Wall Framing

3.6

CONDITION
GLASS IS CRACKED

Windows shall be installed so that the glass does not crack due to unusual stress caused
by movement or settlement of the building frame.

Warranty
• Damage resulting from normal wear and tear is not covered by the statutory warranty.

Action
Windows with glass showing stress cracks shall be repaired.

Remarks
Stress cracks occur across corners of glass as a result of pressure being applied to the
edge of the glass. If there is evidence of an impact, and the condition was not recorded on
the PDI Form, it will be difficult to establish that the damage was caused by the builder.


Notes


Wall Framing

3.7

CONDITION
WINDOW UNIT LEAKS DURING RAIN

Windows shall not allow water penetration under normal weather conditions when properly closed.

Warranty
Two-Year – Building Envelope Water Penetration
• Damage caused by improper maintenance or an act of God is excluded from the
statutory warranty.

Action
Defective windows that leak shall be repaired or replaced.

Remarks
The homeowner must ensure operable windows are properly closed, weatherstripping and
caulking is maintained and drain ports are not obstructed.
The window manufacturer may provide extended warranty coverage.


Notes


Wall Framing

3.8

CONDITION
CONDENSATION FORMING BETWEEN INSULATING (FACTORY SEALED) GLASS UNIT

Insulating glass units shall be free from condensation between the panes.

Warranty

Action
Insulating glass units with condensation between the panes shall be replaced.

Remarks
Condensation between panes indicates the airtight seal around the edge of the glass is broken.
An extended warranty may be available through the window manufacturer.


Notes


Wall Framing

3.9

CONDITION
EXTERIOR DOOR IS WARPED

Doors shall not warp to the extent that they become inoperable or cease to be weather resistant.
Doors between a home and an attached garage must be maintained to be gas-proof.

Warranty
Two-Year – Ontario Building Code Health & Safety Violation for doors requiring gas-proofing.
• Damage resulting from improper maintenance or alterations, deletions or additions made by
the homeowner is not covered by the statutory warranty.

Action
Doors not meeting the acceptable performance shall be replaced.

Remarks
Confirm proper operation of exterior doors during the PDI and record any malfunction on the
PDI Form to avoid any dispute about whether the damage was caused by the builder. Exterior
doors can warp to some degree due to temperature differential between inside and outside
surfaces. Garage doors between the garage space and the outdoors are not required to be
weatherstripped.


Notes


Wall Framing

3.10

CONDITION
EXTERIOR METAL DOOR IS DENTED

Exterior doors shall not be dented at the time of the PDI.

Warranty

Action
Dented exterior metal doors noted on the PDI Form shall be repaired. If not noted, the homeowner
must establish that the damage was caused by the builder.

Remarks
Identify damaged doors on the PDI Form to avoid any dispute about whether the damage was
caused by the builder. Filling the dent is an acceptable repair (e.g. spot putty).


Notes


Wall Framing

3.11

CONDITION
SHRINKAGE OF INSERTED PANELS SHOWS RAW WOOD EDGES
ON EXTERIOR WOOD DOORS

Wooden panels will shrink and expand because of temperature and/or humidity changes, and
may expose unpainted surfaces; this is acceptable. However, gaps between the edge of an
inserted panel and the rest of the door caused by shrinkage are not normal and not acceptable.

Warranty
• Normal shrinkage of materials caused by drying after construction is not covered by the
statutory warranty.

Action
Doors not meeting the acceptable condition shall be repaired.

Remarks
None.


Notes


Wall Framing

3.12

CONDITION
CRACKS AND SPLITS IN EXTERIOR WOOD DOORS

Cracks penetrating through the door are not acceptable.

Warranty

Action

Remarks
None.


Notes


Wall Framing

3.13

CONDITION
EXTERIOR DOOR STICKS

Exterior doors and their hardware shall be installed to operate with minimal binding taking into
account the weatherstripping seal and seasonal periods of high humidity.

Warranty
• Alterations, deletions and additions made by the homeowner are not covered by the
statutory warranty.

Action
Doors and hardware not meeting the acceptable performance shall be repaired.

Remarks
PDI Form to avoid any dispute about whether the damage was caused by the builder. Exterior
doors can warp to some degree because of the difference in the temperature between inside
and outside surfaces.


Notes


Wall Framing

3.14

CONDITION
EXTERIOR DOOR WILL NOT CLOSE COMPLETELY

Exterior doors shall close completely and latch securely.

Warranty

Action
Doors not meeting the acceptable performance shall be repaired.

Remarks
PDI Form to avoid any dispute about whether the damage was caused by the builder. Slight
pressure may be required during latching to compress the weatherstripping. Exterior doors
can warp to some degree because of the difference in the temperature between inside and
outside surfaces.


Notes


Wall Framing

3.15

CONDITION
PLASTIC MOULDING ON EXTERIOR DOOR IS DEFORMED

The plastic mouldings on exterior doors shall not deform when the door is installed in accordance
with the manufacturer’s installation instructions.

Warranty
• Damage caused by improper maintenance or material, design or work supplied by the homeowner
is not covered by the statutory warranty.

Action
Exterior doors not meeting the acceptable condition shall be repaired.

Remarks
Generally, exterior door manufacturers indicate storm doors are not to be installed over metal
exterior doors. Heat buildup between a storm door and the exterior door can increase significantly,
damaging any heat-susceptible parts such as plastic mouldings around a window insert or
decorative surface-applied mouldings. The homeowner is also cautioned to follow manufacturer's
recommendations on maintenance and painting the mouldings a dark colour, with or without the
use of a storm door; dark-coloured moulding is likely to deform and should be avoided.


Notes


Wall Framing

3.16

CONDITION
EXTERIOR DOOR SWINGS OPEN OR CLOSED BY ITSELF

Exterior doors shall be installed sufficiently plumb and square so they do not swing by
themselves due to the force of gravity alone.

Warranty
• Alterations, deletions or additions by the homeowner are not covered by the statutory warranty.

Action
Exterior doors not meeting the acceptable performance shall be repaired.

Remarks
PDI Form to avoid any dispute about whether the damage was caused by the builder. Doors
will swing open or closed by the force of gravity if the hinges are not aligned plumb.


Notes


Wall Framing

3.17

CONDITION
EXTERIOR DOOR IS CROOKED IN THE FRAME

Exterior doors must have a proper weather seal when closed. The weatherstripping must
contact the perimeter of the door.

Warranty
• Damage resulting from normal wear and tear or improper maintenance is not covered by

Action
Exterior doors not meeting the acceptable condition shall be repaired.

Remarks
PDI Form to avoid any dispute about whether the damage was caused by the builder. Variance
in the width of the gap between the door and the frame is acceptable unless the proper operation
of the door is affected.


Notes


Wall Framing

3.18

CONDITION
EXTERIOR DOOR HARDWARE OR DECORATIVE METAL TRIM HAS DISCOLOURED

Finishes on door hardware and fixtures may discolour.

Warranty
None.

Action
No action by the builder is required.

Remarks
Some hardware may have a coating to inhibit discolouration. Maintaining protective coatings
or removing discolouration is part of effective home maintenance. Oxidation and environmental
pollutants can accelerate discolouration.


Notes


Wall Framing

3.19

CONDITION
SLIDING DOOR SCREEN WILL NOT STAY ON TRACK OR SLIDING DOOR
DOES NOT ROLL SMOOTHLY

Sliding doors and their screens shall move freely on their tracks and latch securely.

Warranty
• Damage resulting from normal wear and tear or improper maintenance is not covered by

Action
Sliding doors and their screens not meeting the acceptable condition shall be repaired.

Remarks
Normal home maintenance for sliding doors and screens may involve adjustment from time
to time and the tracks and hardware may need to be cleaned and lubricated. Confirm proper
operation of the door and screen during the PDI and record any malfunction on the PDI Form
to avoid any dispute about whether the damage was caused by the builder.


Notes


Exterior Finishing

4.1

CONDITION
WOOD OR HARDBOARD OR PANEL-TYPE SIDING IS BOWED OR WAVY

Siding shall be installed to accommodate thermal movement and anticipated shrinkage of the
structure to which it is attached. Siding shall be free from bows and waviness when installed in
accordance with the manufacturer’s specifications. Where local distortion is caused by bowed
framing, the deviation of the bow measured from the specified plane shall not exceed ±20 mm.

Warranty
Two-Year – Cladding Detachment, Displacement or Deterioration
• Defects in materials, work or design supplied by the homeowner or damage resulting from
improper maintenance are excluded from the statutory warranty.

Action
Bowed or wavy siding exceeding the acceptable condition shall be repaired.

Remarks
Siding that is intended to have paint and/or sealer requires regular inspection and maintenance
to ensure continuity of the protective layer. Elevated moisture levels can cause wood or
hardboard siding to bow. Varying lighting conditions can exaggerate minor variations in siding
profile and texture. Minor waviness due to normal fluctuations in humidity is acceptable.


Notes


Exterior Finishing

4.2

CONDITION
WOOD OR HARDBOARD OR PANEL-TYPE SIDING – JOINTS NOT TIGHT

Wood or hardboard or panel-type siding shall be installed in accordance with the manufacturer’s
specifications and the Ontario Building Code with gaps at joints to allow for expansion. Joints shall
be suitably protected to prevent water penetration.

Warranty
• Normal shrinkage of materials caused by drying after construction is excluded from the
statutory warranty.
• Defects in materials, work or design supplied by the homeowner and damage resulting from
improper maintenance are excluded from the statutory warranty.

Action
Wood or hardboard or panel-type siding joints that do not meet the acceptable condition shall
be repaired.

Remarks
to ensure continuity of the protective layer. Wood, hardboard or panel-type siding can be expected
to expand and contract with fluctuations in outdoor temperature and humidity; gaps in joints may
be required to prevent buckling. Caulking or attaching battens over the joints are ways to protect
the joints from water penetration.
Where rain screen principles are used in the cladding design, the sealing may be behind the
surface of the cladding.


Notes


Exterior Finishing

4.3

CONDITION
WOOD OR HARDBOARD OR PANEL-TYPE SIDING – FASTENERS ARE EXCESSIVELY
COUNTERSUNK INTO FINISHED SURFACE

Siding fasteners shall be installed in accordance with the manufacturer’s specifications,
where applicable, and shall not expose hardboard siding fibre.

Warranty

Action
Siding with nails not meeting the acceptable condition shall be repaired.

Remarks
Nails that have been excessively countersunk detract from the overall appearance of the
finished surface. This condition can lead to premature deterioration of the product by allowing
water to accumulate in the holes left by the nailheads.


Notes


Exterior Finishing

4.4

CONDITION
LAP SIDING (WOOD, HARDBOARD, VINYL, ETC.) IS NOT INSTALLED ON A STRAIGHT LINE

Lap siding shall be installed with individual pieces in general, visible parallel alignment.

Warranty
• Defects in materials, work or design supplied by the homeowner are excluded from the statutory
warranty.

Action
Lap siding that does not meet the acceptable condition shall be repaired.

Remarks
With any type of siding or cladding such as lap siding that requires repetitive parallel alignment
from one course to the next, the installer must make minor adjustments to keep the entire
elevation in general alignment. Adjustments of this nature are normal. Wavy-edged siding is
more tolerant of adjustments while maintaining an acceptable appearance.


Notes


Exterior Finishing

4.5

CONDITION
TONGUE-AND-GROOVE WOOD SIDING HAS BUCKLED

Tongue-and-groove wood siding shall be installed to prevent buckling and in accordance
with manufacturer’s installation instructions, where applicable.

Warranty

Action
Siding that does not meet the acceptable condition shall be repaired.

Remarks
None.


Notes


Exterior Finishing

4.6

CONDITION
WOOD SIDING – FASTENER HAS STAINED SIDING

Fasteners shall be corrosion resistant and compatible with the siding in accordance with the
Ontario Building Code.

Warranty
One-Year – Ontario Building Code Violations
• Damage resulting from normal wear and tear or damage resulting from improper
maintenance is excluded from the statutory warranty.

Action
Siding and fasteners not meeting the acceptable condition shall be repaired.

Remarks
Fasteners can be expected to weather, oxidize and discolour with exposure to the elements.
Some localized staining of adjacent materials may occur.


Notes


Exterior Finishing

4.7

CONDITION
CEDAR SHAKES OR SHINGLES HAVE “BLED” THROUGH PAINT OR STAIN
APPLIED BY BUILDER

Where full-covering or opaque stains are used over cedar shakes or shingles, bleed-through of
resins or extractives shall not be visible when viewed, without magnification, from a minimum
perpendicular distance of 6 m under normal lighting conditions and from a normal viewing position.

Warranty
• Damage resulting from normal wear and tear is excluded from the statutory warranty.

Action
Cedar shakes and shingles that do not meet the acceptable condition shall be repaired.

Remarks
Some bleed-through of knots or other naturally occurring features can be expected in cedar
shakes over time. The reoccurrence of these features through full-covering or opaque stains
may be dependent on the direction the roof faces and/or exposure to sunlight.


Notes


Exterior Finishing

4.8

CONDITION
PLYWOOD OR VENEER SIDING HAS DELAMINATED

Plywood or veneer siding shall not delaminate when installed in accordance with the
manufacturer’s installation instructions.

Warranty

Action
Plywood/veneer siding that does not meet the acceptable condition shall be repaired.

Remarks
to ensure continuity of the protective layer.


Notes


Exterior Finishing

4.9

CONDITION
ALUMINUM/VINYL SIDING IS BOWED OR WAVY

Siding shall be installed to accommodate thermal movement and anticipated shrinkage of the
structure to which it is attached. Siding shall be free from bows and waviness when installed in
accordance with the manufacturer’s specifications. Where local distortion is caused by bowed
framing the variation from the specified plane shall not exceed ±20 mm.

Warranty

Action
Bowed or wavy siding exceeding the acceptable condition shall be repaired.

Remarks
Varying lighting conditions can exaggerate minor variations in siding profile, texture and colour.
Minor waviness due to normal sheathing movements is acceptable.


Notes


Exterior Finishing

4.10

CONDITION
ALUMINUM OR VINYL SIDING – COLOUR IS FADED

Aluminum or vinyl siding shall not fade or discolour in an uneven or random manner.

Warranty

Action
Aluminum or vinyl siding that does not meet the acceptable performance shall be repaired.

Remarks
Aluminum or vinyl siding may fade with time and exposure to sunlight. Areas of intense,
direct sunlight exposure will tend to fade faster than other more shaded areas.
Repaired areas shall match the existing material for colour and textures as closely as
possible; variation between dye lots is acceptable.


Notes


Exterior Finishing

4.11

CONDITION
ALUMINUM OR VINYL SIDING, TRIM OR ACCESSORY IS LOOSE

Aluminum or vinyl siding and associated trim and accessories shall not become
displaced or detached from the substrate and shall be installed in accordance with the
manufacturer’s specifications.

Warranty
• Damage resulting from an act of God is excluded from the statutory warranty.

Action
Aluminum or vinyl siding that does not meet the acceptable condition shall be repaired.

Remarks
Aluminum or vinyl siding is intentionally not installed tight to the substrate to allow for thermal
movement; however, it should not displace or detach under normal weather conditions.


Notes


Exterior Finishing

4.12

CONDITION
ALUMINUM OR VINYL SIDING TRIM AND ACCESSORIES – FASTENERS DON’T
MATCH SIDING COLOUR

Fasteners that are used to secure aluminum or vinyl siding or trim may not match the siding
or trim colour due to manufacturing limitations.

Warranty
None.

Action

Remarks
Fasteners are generally made in fewer standard colours than siding products.


Notes


Exterior Finishing

4.13

CONDITION
ABOVE-GRADE MASONRY WALL OR VENEER CLADDING (INCLUDING MORTAR)
IS CRACKED

Cracks resulting from normal shrinkage are acceptable; crack width in excess of the ratio
of 3 mm in 10 m is not acceptable.

Warranty
or normal wear and tear is excluded from the statutory warranty.

Action

Remarks
Shrinkage during curing of the masonry is natural. Also, regular outdoor temperature
fluctuations cause masonry cladding to expand and contract. The resulting thermal stress
can also cause cracking; this is considered normal wear and tear.


Notes


Exterior Finishing

4.14

CONDITION
CUT BRICKS ARE OF DIFFERENT THICKNESS IN RELATION TO ONE ANOTHER

Cut bricks used in the same course shall appear uniform from a normal viewing position;
the variance in thickness between two immediately adjacent bricks shall not exceed 8 mm.

Warranty

Action
Bricks not meeting the acceptable condition shall be repaired.

Remarks
Even with proper coursing bricks will need to be cut to fit site conditions. It is common that
cut bricks may vary in thickness. Uncut bricks may also vary in thickness depending on the
style selected (e.g. tumbled bricks).


Notes


Exterior Finishing

4.15

CONDITION
HORIZONTAL MASONRY JOINT ALIGNMENT IS NOT UNIFORM

Horizontal masonry joint work shall appear uniform when viewed from a distance of 6 m.
Where the horizontal (bed) joint appears out of alignment, the variance shall not be more
than ±12 mm from the specified plane.
This does not apply to randomly sized masonry products.

Warranty

Action
Masonry with joints not meeting the acceptable condition shall be repaired.

Remarks
Dimensional variations of the courses are affected by the variations in the brick selected
and the bond pattern.


Notes


Exterior Finishing

4.16

CONDITION
MORTAR SPLATTERS AND STAINS ON EXTERIOR MASONRY

Exterior masonry shall not have mortar splatters and stains detracting from the appearance of the
finished wall when viewed from a distance of 6 m under natural lighting conditions when dry.

Warranty

Action
Masonry not meeting the acceptable condition shall be repaired.

Remarks
Care must be used in cleaning masonry. Although pressure washing and chemical cleaners are
the normal way of cleaning masonry, they must be used properly and in accordance with brick
Professional brick tinting methods are acceptable to adjust colour.


Notes


Exterior Finishing

4.17

CONDITION
EFFLORESCENCE (WHITE POWDER) IS PRESENT ON MASONRY SURFACE

Efflorescence commonly occurs on masonry surfaces and is normal. Localized concentrations
of efflorescence visible from 6 m are not acceptable.

Warranty
• Efflorescence resulting from additions, deletions or alterations made by the homeowner or
improper maintenance is not covered by the statutory warranty.

Action
Localized concentrations of efflorescence visible from 6 m shall be investigated. If it is determined
that a defect in work or material is the cause of the efflorescence, repairs shall be made.

Remarks
Efflorescence is the harmless deposit of mineral salts on the surface of masonry and occurs
naturally due to the movement of moisture; it may diminish over time. Visibility varies with seasonal
conditions. Dark-coloured bricks tend to exaggerate the appearance of efflorescence. Localized
areas of efflorescence may be linked to abnormal sources of moisture.
Salt and de-icers may also contribute to efflorescence.


Notes


Exterior Finishing

4.18

CONDITION
DETERIORATING MASONRY

Masonry shall be manufactured and installed to prevent premature deterioration.

Warranty
• Damage resulting from normal wear and tear, improper maintenance or additions, alterations
and deletions made by the homeowner is not covered by the statutory warranty.

Action
Masonry that is deteriorated, detached, or displaced shall be repaired.

Remarks
Durability is dependent on the type of masonry and the conditions that the masonry is exposed
to (e.g. salt, soil).
The colour/texture of repaired areas shall match the existing as closely as possible when dry.
Variation in colour may be noticeable when wet. Where colour variation of the repaired area is
visible under normal lighting and dry conditions from 6 m, the colour shall be adjusted.
Professional brick tinting methods are acceptable to adjust colour.


Notes


Exterior Finishing

4.19

CONDITION
WATER LEAKAGE AT DOORS AND WINDOWS OR AT THE TOP OF THE FOUNDATION

Openings in exterior walls such as windows and doors, and junctions between cladding materials,
shall not allow water penetration.

Warranty
• Water penetration due to improper maintenance is excluded from the statutory warranty.

Action
Defects resulting in water penetration around windows, doors, and over the top of the foundation
shall be repaired.

Remarks
Flashings must be installed above exterior wall openings and at the top of the foundation
(masonry veneer) to direct water to the exterior. Perforations in flashing due to physical damage
or chemical incompatibility, deterioration, improper termination and lack of weep holes in masonry
veneer can allow water to drain to the interior.


Notes


Exterior Finishing

4.20

CONDITION
CLAY BRICKS ARE CHIPPED

Clay brick veneer shall be installed in accordance with the Ontario Building Code. Installed clay
bricks that are visible as part of the cladding shall not be chipped in excess of the limits described
in Appendix A7 “Chipped Clay Bricks”.

Warranty
• Damage resulting from normal wear and tear, improper maintenance or additions, alterations
and deletions made by the homeowner is not covered by the statutory warranty.

Action
Brick veneer not meeting the acceptable condition shall be repaired.

Remarks
There are certain brick types that are designed to be tumbled or chipped in appearance.
Professional brick tinting methods are acceptable to repair the appearance of chipped bricks.
The colour/texture of repaired areas shall match the existing as closely as possible when dry.
Variation in colour may be noticeable when wet.


Notes


Exterior Finishing

4.21

CONDITION
BRICKS ARE DIFFERENT COLOURS

Brickwork may contain bricks from different dye lots, provided they are dispersed throughout
the wall to produce a generally uniform appearance when viewed from 6 m under normal
lighting conditions.

Warranty

Action
Where a generally uniform appearance is not achieved the wall shall be repaired.

Remarks
Uniform appearance includes colour and texture. Professional brick tinting methods are
acceptable to adjust colour.


Notes


Exterior Finishing

4.22

CONDITION
CRACKS IN EXTERIOR STUCCO WALL SURFACES

Stucco that relies on face-sealing to shed water shall have no cracks or gaps that will
allow water penetration.
Stucco on a drained cladding system shall not have unintentional gaps or cracks visible
from a distance of not less than 6 m.

Warranty
• Damage resulting from improper maintenance is not covered by the statutory warranty.

Action
Stucco finish not meeting the acceptable condition shall be repaired.

Remarks
Stucco includes traditional Portland cement-based stucco as well as synthetic stucco whether
forming part of an exterior insulation and finish system (EIFS) or not. Caulking and sealants
require regular maintenance to ensure effectiveness. The colour or texture of repaired areas
shall match the existing so as not to be visible from a distance of 6 m under normal
lighting conditions.


Notes


Exterior Finishing

4.23

CONDITION
EXTERIOR STUCCO IS PEELING OR BUBBLING

Stucco on exterior walls shall not separate from its base.

Warranty

Action
Stucco not meeting the acceptable condition shall be repaired.

Remarks
Stucco separating from its base may indicate a problem with trapped moisture. Caulking
and sealants require regular maintenance to ensure effectiveness. The colour or texture
of repaired areas shall match the existing so as not to be visible from a distance of 6 m
under normal lighting conditions.


Notes


Exterior Finishing

4.24

CONDITION
UNSEALED GAPS BETWEEN DISSIMILAR CLADDING MATERIALS AND PENETRATIONS
THROUGH CLADDING

Gaps allowing water penetration into the building envelope shall be sealed in accordance
with the Ontario Building Code.

Warranty

Action
Cladding not meeting the acceptable condition shall be repaired.

Remarks
Space between different cladding materials, and between penetrations is required
to allow for movement but must be weathertight.
Where rain screen principles are used in the cladding design, the sealing may be behind
the surface of the cladding.


Notes


Exterior Finishing

4.25

CONDITION
EXTERIOR WOOD TRIM IS SPLIT

Exterior wood trim may split; cracks visible from 6 m under normal lighting conditions,
or cracks resulting in displacement or detachment, are not acceptable.

Warranty
• Cracks resulting from normal shrinkage of materials caused by drying after construction,
or normal wear and tear are not covered by the statutory warranty.

Action
Trim not meeting the acceptable condition shall be repaired.

Remarks
Some manufactured products may have intentional splits for aesthetic purposes.


Notes


Exterior Finishing

4.26

CONDITION
EXTERIOR WOOD TRIM IS BOWED, TWISTED OR CUPPED

Exterior wood trim may warp, twist or cup. Loose trim or trim that falls off is not acceptable.

Warranty
• Warping, twisting or cupping resulting from normal shrinkage of materials caused by drying
after construction, or normal wear and tear are not covered by the statutory warranty.

Action

Remarks
None.


Notes


Exterior Finishing

4.27

CONDITION
PAINT ON REPAIRED AREAS DOESN’T MATCH

Repainted areas shall match the original finished surface for colour, sheen and texture as closely as
possible and be a properly painted surface. The repainted area shall be assessed by viewing,
without magnification, from a minimum perpendicular distance of 1,500 mm under normal lighting
conditions and from a normal viewing position.

Warranty

Action
Repainted areas not meeting the acceptable condition shall be repaired.

Remarks
Exact matches cannot be reasonably expected due to aging and environmental soiling. The extent
of the repainting may have to be considered to ensure the match is as close as possible.


Notes


Exterior Finishing

4.28

CONDITION
EXTERIOR PAINT, STAIN OR CLEAR FINISH BLISTERS AND PEELS

Exterior paint, stain or clear finishes shall not deteriorate to the extent of exposing the substrate
beneath; surfaces subject to foot traffic are exempt from this requirement.

Warranty

Action
Paint or stain not meeting the acceptable performance shall be repaired.

Remarks
Weathering of painted, stained or clear-coated exterior surfaces is normal. Discolouration of the
wood beneath is evidence of failed clear finish. Excessive moisture in the substrate can contribute
to premature finish deterioration.


Notes


Exterior Finishing

4.29

CONDITION
EXTERIOR PAINT OR STAIN HAS FADED

Exterior paints and stains shall not fade or discolour in an uneven or random manner.

Warranty
• Damage resulting from normal wear and tear, improper maintenance, or alterations,
deletions or additions by the homeowner is not covered by the statutory warranty.

Action
Exterior paints and stains not meeting the acceptable condition shall be repaired.

Remarks
Fading of exterior paints and stains is normal and the degree of fading depends on
environmental conditions, e.g. southern exposures. Exact matches of repainted areas
cannot be expected due to aging and environmental soiling of the original finish.


Notes


Exterior Finishing

4.30

CONDITION
MOULD OR MILDEW IS VISIBLE ON EXTERIOR PAINTED SURFACES

Painted or finished surfaces shall be free of visible mould and mildew.

Warranty
• Damage resulting from improper maintenance or normal wear and tear is not covered
by the statutory warranty.

Action
Exterior painted surfaces not meeting the acceptable performance shall be repaired.

Remarks
Mould or mildew is common in the natural environment. It can often form on painted surfaces
and can usually be removed during normal home maintenance.


Notes


Exterior Finishing

4.31

CONDITION
LEAK IN EXTERIOR WALL

The building envelope shall be constructed to prevent water entry.

Warranty
• Water penetration resulting from improper maintenance or normal wear and tear is
not covered by the statutory warranty.

Action
Building envelopes not meeting the acceptable condition shall be repaired.

Remarks
Joints and cracks in exterior wall surfaces and around openings shall be properly sealed
to prevent the entry of water. Caulking and sealants deteriorate under normal weather
conditions and should be checked regularly.


Notes


Roofs

5.1

CONDITION
ROOF RIDGE HAS SAGGED

Roofs shall be constructed to ensure the ridge does not sag under normal design
conditions in accordance with the Ontario Building Code.

Warranty
• Damage resulting from improper maintenance or additions, deletions or alterations
made by the homeowner is excluded from the statutory warranty.

Action
Roofs not meeting the acceptable performance shall be repaired.

Remarks
Heavy loads of ice and snow can damage a roof. Normal home maintenance should
include professional removal of heavy buildups of ice and snow.


Notes


Roofs

5.2

CONDITION
ROOF TRUSSES OR RAFTERS ARE BOWED

Roof framing members shall be sized and installed in accordance with the Ontario Building Code.

Warranty
• Damage resulting from improper maintenance or additions, deletions or alterations made
by the homeowner is excluded from the statutory warranty.

Action
Roof framing members not meeting the acceptable performance shall be repaired.

Remarks
Deflection due to normal loading and bowing due to normal drying of wood framing materials
is acceptable.
Heavy loads of ice and snow can damage a roof. Normal home maintenance should include
professional removal of heavy buildups of ice and snow.


Notes


Roofs

5.3

CONDITION
ROOF APPEARS WAVY

Roof sheathing shall be sized and installed in accordance with the Ontario Building Code.

Warranty

Action
Roof sheathing not meeting the acceptable performance shall be repaired.

Remarks
Roof sheathing shall be installed with proper joint spacing and support. Waviness between
framing members may occur even when sheathing is properly installed.
Frost patterns on a roof can give the appearance of waviness without the condition existing
(e.g. frost outline on sheathing joints and over roof framing members).


Notes


Roofs

5.4

CONDITION
LEAKS DUE TO SNOW OR RAIN DRIVEN INTO THE ATTIC THROUGH LOUVRES OR VENTS

Attic vents must be designed to prevent the entry of rain, snow and insects and they shall
be installed in accordance with the Ontario Building Code.

Warranty
• Water penetration resulting from improper maintenance or an act of God is excluded from

Action
Defective material or improper vent installation resulting in water penetration shall be repaired.

Remarks
During high wind pressures, slight amounts of precipitation may be driven into roof vents.
This condition is warranted only where there is a demonstrated defect in work or material
supplied by the builder.


Notes


Roofs

5.5

CONDITION
ROOF OR FLASHING LEAKS

Roofs and their associated flashings shall allow no water penetration under normal weather
conditions.

Warranty
• Water leakage resulting from improper maintenance or an act of God is excluded from the
statutory warranty. Secondary damage to property or any personal injury resulting from
the water penetration is also excluded from the statutory warranty.

Action
Defects allowing water penetration through the roof or any associated flashings shall be repaired.

Remarks
Ice dams can cause water leakage during the winter. This condition is warranted if the ice dam
results from a demonstrated defect in work or material supplied by the builder. The homeowner
must take immediate steps to prevent damage to their property and report any losses to their
home insurance provider.


Notes


Roofs

5.6

CONDITION
INADEQUATE ATTIC VENTILATION

Attics shall be ventilated in accordance with the Ontario Building Code.

Warranty

Action
Attics not meeting the acceptable condition shall be repaired.

Remarks
Roof vents should be kept free of obstructions. Inadequate attic ventilation can lead to heat
and moisture problems. Snow covering roof vents can obstruct ventilation.


Notes


Roofs

5.7

CONDITION
ICE BUILDUP ON THE ROOF

Ice and icicles are a natural occurrence on roofs.

Warranty
None.
• Damage caused by improper maintenance is not covered by the statutory warranty.

Action

Remarks
Ice dams and icicles occur when the roof surface is warm enough to melt the snow but the air
temperature is cold enough to re-freeze the melt water. Natural weather patterns, building exposure,
roof design and elevated attic temperatures, due to both the insulating effects of snow accumulation
on the roof and air leakage from the interior of the building, can contribute to ice forming on roofs.
Professional removal of buildups of ice and snow can help reduce the likelihood of water leaks.
See section 5.5 “Roof or Flashing Leaks” for water leakage resulting from ice dams.
This condition is warranted only where there is a demonstrated Ontario Building Code violation or a
defect in work or material supplied by the builder.


Notes


Roofs

5.8

CONDITION
ROOF SHINGLES HAVE BLOWN OFF

Roof shingles shall be installed according to the Ontario Building Code and the

Warranty
• Damage resulting from acts of God is not covered by the statutory warranty.

Action
Roof shingles not meeting the acceptable performance shall be repaired.

Remarks
Severe weather and wind gusts can sometimes exceed the design limitations of the shingles.
Different shingle types and materials have varying abilities to resist these forces.


Notes


Roofs

5.9

CONDITION
TABS ON ASPHALT SHINGLES ARE NOT LINED UP

Shingles shall be installed to provide a generally uniform pattern when viewed from a normal
viewing position on the ground from any given location.

Warranty

Action
Shingles not meeting the acceptable condition shall be repaired.

Remarks
The primary role of roofing is to protect the building from the weather. Slight variation in the
appearance of the roof is acceptable.


Notes


Roofs

5.10

CONDITION
ASPHALT SHINGLES NOT SEALED

Asphalt shingles and self-sealing asphalt shingles shall be secured according to the
Ontario Building Code and manufacturer’s specifications.

Warranty

Action

Remarks
Asphalt shingles installed in temperatures below 5°C will seal when warmer temperatures
return. In the short term, unsealed shingles should not affect the weather protection provided
by the roof.


Notes


Roofs

5.11

CONDITION
ASPHALT SHINGLE EDGES ARE CURLED OR CUPPED

Asphalt shingle edges and corners need not be completely flat. Edges and corners that curl
or cup to expose the uncoloured portion of the shingle below are not acceptable.

Warranty

Action

Remarks
Adequate attic ventilation is necessary to prevent excessive solar heat buildup in the attic
that can contribute to curling and cupping.


Notes


Roofs

5.12

CONDITION
ASPHALT SHINGLES EITHER DO NOT OVERHANG THE EDGE OF THE ROOF
OR HANG OVER TOO FAR

Asphalt shingles shall overhang roof edges by not less than 12 mm according to the
Ontario Building Code; they shall not overhang the roof edge to the extent that they curl.

Warranty

Action
Shingle overhangs not meeting the acceptable condition shall be repaired.

Remarks
The edge of the roof includes the entire perimeter of the roof including gables.


Notes


Roofs

5.13

CONDITION
SHADING PATTERN IS VISIBLE ON AN ASPHALT SHINGLE ROOF

At installation, asphalt shingle roofs shall be installed so that any dye lot difference
is minimized to provide a uniform roof appearance, when viewed from a normal viewing
position on the ground without magnification by reflected light.

Warranty

Action

Remarks
Shading variations resulting from dye lot difference are acceptable.
See section 5.14 “Variation in Colour After Repairs” for colour and shading of local repairs.


Notes


Roofs

5.14

CONDITION
VARIATION IN COLOUR AFTER REPAIRS

Shingles used in local repairs shall be of similar type, texture and colour. Variation resulting
from fading or different dye lot is acceptable.

Warranty

Action

Remarks
The primary role of roofing is to protect the building from the weather. Slight variation
in the colour of the roof after a local repair may be unavoidable.


Notes


Roofs

5.15

CONDITION
UNEVEN ROOF SHEATHING CAUSING VISIBLE IRREGULARITIES IN THE ROOF SURFACE

Asphalt shingle surfaces need not be completely flat. The roof sheathing shall provide an even
surface free from thickness variations, holes, and debris that produce visible irregularities in the
finished roof. The roof shall be viewed from a normal viewing position on the ground without
magnification by reflected light.

Warranty

Action
Roofs not meeting the acceptable condition shall be repaired.

Remarks
Visible irregularities shall be significant enough to suggest a defective condition.


Notes


Roofs

5.16

CONDITION
ROOFING NAILS ARE EXPOSED

Roofing nails shall be covered by overlapping shingles or by sealing.

Warranty

Action
Roofs with nails not meeting the acceptable condition shall be repaired.

Remarks
The overlying shingle must cover the nails to ensure adequate weather protection.
Sealant applied to nails shall not detract from the overall uniform roof appearance.


Notes


Roofs

5.17

CONDITION
TEMPORARY SAFETY STRAPS LEFT ON ROOF

Safety straps intended to be used only during construction shall not be left on the roof.

Warranty

Action
Temporary safety straps shall be removed.

Remarks
Temporary safety straps are used during construction and there is no need for them
to remain on the roof after construction, unless required by other authorities.


Notes


Roofs

5.18

CONDITION
WATER IS TRAPPED UNDER ROOFING MEMBRANE

Water shall not become trapped under built-up or single-ply roofing membranes.

Warranty

Action
Roofing not meeting the acceptable condition shall be repaired.

Remarks
None.


Notes


Roofs

5.19

CONDITION
ASPHALT ROLL ROOFING IS BLISTERED BUT DOES NOT ADMIT WATER

Roll roofing may blister under normal weather conditions. Blisters that result in water
penetration are not acceptable.

Warranty

Action
Roofing not meeting the acceptable condition shall be repaired.

Remarks
Surface blistering of roll roofing may be caused by solar heating and humidity.


Notes


Roofs

5.20

CONDITION
STANDING WATER ON A FLAT ROOF

Flat roofs shall be installed to drain water.
Standing water on roofs designed for water retention is acceptable.

Warranty

Action
Roofs not meeting the acceptable condition shall be repaired.

Remarks
Flat roofs typically are slow to drain and should be constructed to handle exposure to standing
water over short terms. Municipalities can require flow control devices to be installed on roof
drains. Some standing water is normal and should generally dissipate after a few days.


Notes


Roofs

5.21

CONDITION
EAVESTROUGHS OR DOWNSPOUTS LEAK

Eavestroughs and downspouts shall not leak at joints.

Warranty

Action
Eavestroughs and downspouts not meeting the acceptable performance shall be repaired.

Remarks
Water hitting and dripping off the outside of eavestroughs and downspouts should not be
mistaken for leakage.
Seasonal conditions may affect the timing of repairs.


Notes


Roofs

5.22

CONDITION
EAVESTROUGHS OVERFLOW DURING NORMAL RAIN

Eavestroughs shall be installed in accordance with municipal requirements (where applicable)
with a slope to downspouts or drains. Eavestroughs may overflow during a rain as a result of
converging water flows.

Warranty
• Damage resulting from normal wear and tear or an act of God is excluded from the
statutory warranty.

Action
Eavestroughs not meeting the acceptable condition shall be repaired.
Overflow resulting from inadequate slope or non-conformance with municipal requirements
is subject to the statutory warranty.

Remarks
The homeowner shall keep eavestroughs and downspouts free from environmental debris
or physical damage that could cause blockage or restrict water flow.


Notes


Roofs

5.23

CONDITION
EAVESTROUGHS OR DOWNSPOUTS NOT PERFORMING PROPERLY

Where provided, eavestroughs and downspouts shall collect water from the roof and drain
it to grade. Where downspouts are not connected to a sewer, extensions shall be provided
to carry rainwater away from the building in a manner that will prevent soil erosion.

Warranty

Action
Eavestroughs and downspouts not meeting the acceptable performance shall be repaired.

Remarks
Normal home maintenance includes keeping the eavestroughs and downspouts free of debris
that can clog the system. Extensions may include splash pads set on the ground.


Notes


Roofs

5.24

CONDITION
EAVESTROUGHS DON’T DRAIN COMPLETELY

Eavestroughs shall generally slope to drains.

Warranty

Action
Eavestroughs not meeting the acceptable condition shall be repaired.

Remarks
Some minimal amount of standing water is normal. Normal home maintenance includes keeping
the eavestroughs and downspouts free of debris that can clog the system.


Notes


Roofs

5.25

CONDITION
SKYLIGHT LEAKS

Skylights shall be installed in accordance with the manufacturer’s specifications and shall not
allow water penetration.

Warranty
• Damage resulting from dampness or condensation due to failure by the homeowner to
maintain adequate ventilation is not covered by the statutory warranty.

Action
Skylights not meeting the acceptable performance shall be repaired.

Remarks
Condensation on the interior surfaces of a skylight may occur if indoor relative humidity is high.
Condensation is not considered indicative of a defective condition.
To test for water penetration, see Appendix A5 “How to Conduct a Water Test”.


Notes


Plumbing

6.1

CONDITION
INADEQUATE WATER SUPPLY

Water supply from private water sources (e.g. wells) may fluctuate from time to time.
Water supply from municipal water sources may vary with the supplied pressure.

Warranty
None.

Action
None.

Remarks
Confirm proper operation of faucets and fixtures during the PDI and record any malfunction on the
PDI Form, to avoid any dispute about whether the damage was caused by the builder. The Ontario
Building Code requires flow control devices on faucets, showerheads, and fixtures for water
conservation purposes, which can affect the water flow.
After occupancy, the builder is not responsible for contamination or reduced water capacity from
private water sources provided it can be shown there was an adequate supply of potable water at
the time of occupancy.
Variations in pressure from municipal services can occur during peak usage times, from burst
water mains or fire protection services using the system.


Notes


Plumbing

6.2

CONDITION
THE DOMESTIC WATER SUPPLY SYSTEM DOES NOT DELIVER WATER

The domestic water supply system supplied and installed by the builder shall be capable of
delivering water from a municipal or private (well) source throughout the home.

Warranty
One-Year – Work and Materials on pumps supplying water from a private well
Two-Year – Delivery and Distribution Systems
• Damage resulting from improper maintenance or additions, deletions or alterations made by a
homeowner is excluded from the statutory warranty.
• Damage caused by municipal services or other utilities is excluded from the statutory warranty.

Action
Domestic water supply systems not meeting the acceptable performance shall be repaired.

Remarks
Conditions beyond the control of the builder, such as burst water mains and periods of drought
affecting groundwater levels that disrupt or eliminate the water supply, are not covered by the
statutory warranty. See 6.1 for Inadequate Water Supply.


Notes


Plumbing

6.3

CONDITION
PIPES ARE LEAKING

Domestic water supply and drainpipes shall not leak.

Warranty
• Damage resulting from improper maintenance or additions, deletions or alterations made by the
• Secondary damage caused by defects, such as property damage or personal injury, is excluded
from the statutory warranty.

Action
Pipes not meeting the acceptable performance shall be repaired.

Remarks
Condensation on piping should not be mistaken for a leaking pipe. Condensation on cold-water
supply pipes is not covered by the statutory warranty. High indoor humidity is the main cause of
condensation on pipes.
If a leak is detected in a water supply pipe, the main water supply valve should be turned off
immediately until the builder’s representative can assess the condition. For more information on
emergency situations, please refer to the Homeowner Information Package.


Notes


Plumbing

6.4

CONDITION
FAUCET OR FIXTURE IS LEAKING

Faucets or plumbing fixtures shall not leak, drip or run on when fully closed or shut off.

Warranty
• Damage resulting from improper maintenance, normal wear and tear, or additions, deletions or
alterations made by the homeowner is excluded from the statutory warranty.

Action
Faucets or fixtures not meeting the acceptable performance shall be repaired.

Remarks
Confirm proper operation of faucets and fixtures during the PDI and record any malfunction on
the PDI Form, to avoid any dispute about whether the damage was caused by the builder. Some
manufacturers of plumbing products offer warranties on their products that extend beyond the
one-year statutory warranty. If a leak occurs after the one-year statutory warranty, service may
be available from the manufacturer.


Notes


Plumbing

6.5

CONDITION
PLUMBING PIPES ARE FROZEN AND/OR BURST

Plumbing pipes shall be protected from freezing in accordance with the Ontario Building Code.

Warranty
• Secondary damage caused by defects, such as property damage or personal injury, is

Action
Plumbing pipes not meeting the acceptable condition shall be repaired.

Remarks
Homes must be kept at temperatures to prevent freezing at all times. If this is not possible,
proper precautions should be taken to prevent freezing such as shutting off and draining the
water supply system.
For exterior hose bibs, shut off any associated interior valves and leave the exterior valve
open as part of a regular seasonal maintenance program. Garden hoses must also be
disconnected from the exterior hose bib.
If a burst pipe is detected in a water supply pipe, the main water supply valve should be
turned off immediately until the builder’s representative can assess the condition. For more
information on emergency situations, please refer to the Homeowner Information Package.


Notes


Plumbing

6.6

CONDITION
BATHTUB OR SHOWER LEAKS

Bathtubs and showers shall be installed in accordance with manufacturer’s specifications
so they do not leak.

Warranty
• Secondary damage caused by defects, such as property damage or personal injury, is

Action
Bathtubs or showers not meeting the acceptable performance shall be repaired.

Remarks
Caulking and seals around bathtubs and shower enclosures and entry door seals require
regular homeowner inspection and maintenance to prevent leaks.
If a leak is detected in a water supply pipe, the main water supply valve should be turned off
immediately until the builder’s representative can assess the condition. For more information
on emergency situations, please refer to the Homeowner Information Package.


Notes


Plumbing

6.7

CONDITION
CONDENSATION APPEARS ON WATER SUPPLY PIPES AND TOILETS

Condensation on water supply pipes and toilets may occur when indoor relative humidity is high.

Warranty
None.

Action
None.

Remarks
Condensation may appear on water supply lines and toilets from time to time and is normal.


Notes


Plumbing

6.8

CONDITION
NOISY WATER PIPES OR “WATER HAMMER”

Water supply pipes shall be installed to minimize the effects of water hammer and in accordance
with the Ontario Building Code.
Drainage pipes shall be installed in accordance with the Ontario Building Code.

Warranty

Action
Plumbing pipes not meeting the acceptable performance shall be repaired.

Remarks
Hammering of water supply pipes during normal operation may indicate a problem and
should be investigated. A sudden thump or bang of water supply pipes when a faucet or fixture
is closed abruptly is normal and not covered by the statutory warranty.
Slight “ticking” sounds coming from copper hot water supply pipes as they expand are normal
and are not covered by the statutory warranty.
The sound of water flowing through drainage pipes is normal and not covered by the
statutory warranty.


Notes


Plumbing

6.9

CONDITION
DEFECTIVE PLUMBING FIXTURES, APPLIANCES OR TRIM FITTINGS

Plumbing fixtures, appliances or trim fittings shall be free of both visual and performance defects.

Warranty
• Damage resulting from improper maintenance is excluded from the statutory warranty.

Action
Defective products shall be repaired or replaced.

Remarks
Confirm proper operation of plumbing fixtures during the PDI and record any malfunction on the
PDI Form, to avoid any dispute about whether the damage was caused by the builder. Plumbing
fixtures, appliances or trim fittings must be maintained in accordance with the manufacturer’s
instructions.


Notes


Plumbing

6.10

CONDITION
CRACKING OR CHIPPING OF PORCELAIN, ENAMEL OR FIBREGLASS SURFACES

Surfaces exposed to view shall be free from visible damage at the time of the PDI.

Warranty
• Damage not recorded on the PDI Form is excluded from the statutory warranty, unless the
homeowner is able to establish that the damage was caused by the builder.

Action
Visible damage shall be repaired.

Remarks
Identify any damaged porcelain, enamel or fibreglass surfaces on the PDI Form to avoid any
dispute about whether the damage was caused by the builder. Maintain porcelain, enamel or
fibreglass surfaces in accordance with the manufacturer’s instructions.


Notes


Plumbing

6.11

CONDITION
LIGHTWEIGHT (FIBREGLASS AND ACRYLIC) BATHTUB OR SHOWER BASE
FLEXES AND CREAKS

Lightweight bathtubs and showers may flex and creak when installed in accordance with

Warranty

Action
Bathtubs or showers not meeting the acceptable condition shall be repaired.

Remarks
Fibreglass and acrylic bathtubs and shower enclosures are lightweight yet strong. Flexing or
creaking sounds can often be heard especially in large soaker-type tubs as they are filled and
emptied. These fixtures are designed to withstand this type of flexing; it does not generally
represent a manufacturing or installation defect.


Notes


Plumbing

6.12

CONDITION
MANUFACTURED SOLID-SURFACE COUNTERTOP (INTEGRATED BASIN)
CRACKS AT THE DRAIN

Manufactured solid-surface countertops shall be installed to prevent stress cracking and in
accordance with the manufacturer’s specifications.

Warranty

Action
Manufactured solid-surface countertops not meeting the acceptable performance shall be repaired.

Remarks
Identify any damaged countertops during the PDI and record any damage on the PDI Form,
to avoid any dispute about whether the damage was caused by the builder. Manufactured
solid-surface countertops can be brittle and damaged by impact. Over-tightening of drains
or fasteners may cause stress cracks. Care should be taken when cleaning or servicing to
prevent cracking or chipping.


Notes


Plumbing

6.13

CONDITION
TOILET TAKES MORE THAN ONE FLUSH TO EMPTY

Toilets (water closets) shall flush waste into the drainage system.

Warranty
• Drain restrictions due to improper maintenance are excluded from the statutory warranty.

Action
Where defective installation or product is determined repairs shall be made.

Remarks
Newer low-volume toilets, which are required for new homes by the Ontario Building Code,
use less water to flush waste than older models, making their operation more sensitive to
the effects of the:
• amount of waste
• amount of paper
• volume of water in the tank
As a result, multiple flushes may be required.


Notes


Plumbing

6.14

CONDITION
SEWER, DRAINS OR FIXTURES BLOCKED

Sanitary drainage systems and fixtures shall drain waste products to a public sanitary sewer
or private sewage disposal system without interruption.

Warranty
Seven-Year – Major Structural Defect (private sewage disposal systems only)
• Damage caused by blocked sanitary drainage systems resulting from vegetation
(e.g., tree roots), alterations made by the homeowner, improper maintenance or use,
or caused by municipal services or other utilities is excluded from the warranty.

Action
• Complete failure of sanitary drainage systems is considered to be an emergency.
• The builder shall effect repairs within 24 hours of receiving notice from the homeowner.
If the homeowner cannot contact the builder, the homeowner must follow the “Emergency
Situations” rules in the Homeowner Information Package.
• If the homeowner expects to be reimbursed for repairs, the repairs must be documented
to clearly identify the nature of the problem and repair and be illustrated with photographs.
• The builder is only responsible for reimbursement where the cause of failure results
from work or material supplied by the builder. In all other cases, the homeowner is
responsible for the cost of repairs.

Remarks
With respect to septic systems, improper maintenance by the homeowner includes:
• Connection of sump pump, roof drains, or backwash from a water conditioner into the system.
• Placement of non-biodegradable items into the system.
• Use of a food waste disposal.
• Placement of surfaces not permeable to water over the disposal area of the system.
• Allowing vehicles to drive or park over the disposal area of the system.
• Failure to pump out the septic tank periodically, as required.
• Use that exceeds the system’s design standards.



Electrical

7.1

CONDITION
FUSES BLOW OR CIRCUIT BREAKERS TRIP

Electrical circuits shall be installed in accordance with the Ontario Electrical Code.

Warranty
• Secondary damage caused by defects, such as property damage or personal injury,

Action
Electrical circuits not meeting the acceptable performance shall be repaired.

Remarks
Circuit breakers protect electrical wiring from overloading. Frequent tripping of circuit breakers
or blown fuses could result from faulty appliances and should be investigated. Some appliances
have special power requirements.
Care should be taken not to overload or bypass electrical circuits. Personal injury or fire can
result. Typical household wiring is installed to accommodate residential electrical loads.
Specific requirements should be discussed with the builder prior to installation.


Notes


Electrical

7.2

CONDITION
GROUND-FAULT CIRCUIT INTERRUPTER (GFCI) TRIPS FREQUENTLY

GFCIs shall be installed in accordance with the Ontario Electrical Code.

Warranty

Action
Electrical circuits protected by a GFCI not meeting the acceptable condition shall be repaired.

Remarks
GFCIs are sensitive safety devices installed to provide protection against electrical shock,
especially in wet areas. These devices can be tripped and reset easily. Frequent tripping may
indicate an appliance fault and should be investigated.
GFCIs are often interconnected with plain receptacles to protect an entire circuit.


Notes


Electrical

7.3

CONDITION
ELECTRICAL OUTLETS OR SWITCHES DON’T WORK

Electrical outlets and switches shall be installed in accordance with manufacturer’s specifications
and the Ontario Electrical Code.

Warranty

Action
Electrical outlets and switches not meeting the acceptable performance shall be repaired.

Remarks
Test the operation of electrical outlets and switches during the PDI and record damage on the
PDI Form, to avoid any dispute about whether the damage was caused by the builder. Check the
electrical circuit panel when a receptacle or switch fails to work.


Notes


Electrical

7.4

CONDITION
ELECTRICAL FIXTURE DOESN’T WORK

Electrical fixtures supplied and installed by the builder shall be installed in accordance
with the manufacturer’s specifications and the Ontario Electrical Code.

Warranty

Action
Electrical fixtures not meeting the acceptable performance shall be repaired.

Remarks
Identify damaged electrical fixtures on the PDI Form to avoid any dispute about whether the
damage was caused by the builder. Check the electrical circuit panel when a receptacle or
switch fails to work.


Notes


Electrical

7.5

CONDITION
RECEPTACLE/SWITCH COVER PLATE IS NOT FLUSH WITH THE WALL

Electrical receptacles/switches shall be installed so that the cover plate sits generally flush
with the adjacent wall surface.

Warranty

Action
Receptacles/switch cover plates not meeting the acceptable condition shall be repaired.

Remarks
None.


Notes


Electrical

7.6

CONDITION
EXHAUST FAN DUCT TERMINATES IN ATTIC OR CRAWL SPACE

Exhaust fans shall be ducted to the exterior in accordance with the Ontario Building Code.

Warranty
Two-Year – Ontario Building Code Health and Safety Violations

Action
Exhaust fans not meeting the acceptable performance shall be repaired.

Remarks
Exhaust fans and clothes dryers should never be ducted into heated or unheated enclosed
spaces such as basements, attics and soffits, or attached garages. Moisture buildup in these
areas can cause damage.


Notes


Electrical

7.7

CONDITION
INTERIOR LIGHT FIXTURE TARNISHED

Interior light fixtures supplied and installed by the builder shall not tarnish.

Warranty

Action
Light fixtures not meeting the acceptable condition shall be repaired.

Remarks
Discolouration may occur due to the normal operation of the fixture. Exceeding the
manufacturer’s specification for bulb wattage may also cause discolouration, which is not
covered by the statutory warranty.


Notes


Electrical

7.8

CONDITION
CEILING FAN VIBRATES AND IS NOISY

Ceiling fans shall be installed and maintained in accordance with the manufacturer’s
installation instructions.

Warranty
• Damage resulting from improper maintenance, normal wear and tear, or additions, deletions
or alterations made by the homeowner is excluded from the statutory warranty.

Action
Ceiling fans not meeting the acceptable performance shall be repaired.

Remarks
Some vibration is normal. Ceiling fans can operate at high speeds and can become
unbalanced, resulting in excessive vibration. Ceiling fans require regular maintenance.


Notes


Interior Climate Control

8.1

CONDITION
DRAFT FELT AT ELECTRICAL OUTLET

Electrical boxes on exterior walls that penetrate the air barrier system shall be installed to
prevent air infiltration.

Warranty

Action
Electrical boxes not meeting the acceptable condition shall be repaired.

Remarks
Some drafts may occur around electrical outlets or receptacles on exterior walls, particularly
when it is cold or windy. Convection air movement may simulate draft conditions.


Notes



8.2

CONDITION
AIR INFILTRATION THROUGH WINDOWS AND DOORS

Windows and doors shall meet the rating for weathertightness required by the

Warranty

Action
Ensure the window or door has been tested to meet the required weathertightness rating.
Adjust weatherstripping and/or hardware to reduce air leakage by ensuring positive contact
along the weather seal.

Remarks
Doors and windows must be properly closed to ensure positive contact with weatherstripping.
Doors and windows are manufactured to meet specifications for weathertightness and are
designed to withstand reasonable wind loads. Minor air infiltration may occur during very windy
conditions.
Weatherstripping becomes worn with use and should be inspected and replaced by the
homeowner on a regular basis.
Interior air movement caused by convection should not be confused with actual air leakage
through the window and doors.


Notes



8.3

CONDITION
KITCHEN OR BATH FANS ALLOW COLD AIR INFILTRATION OR DRAFTS

Kitchen and bath exhaust fans shall be installed with backdraft dampers as per manufacturer’s
specifications.

Warranty

Action
Kitchen and/or bath exhaust fans not meeting the acceptable condition shall be repaired.

Remarks
Because they are connected to the exterior by a duct, ventilation fans are indirectly open to
outside air. Even though these types of fans come equipped with dampers, they are not completely
effective at eliminating cold air infiltration. Sometimes they can become obstructed and not close
fully. As part of regular home maintenance, vent terminations on exterior walls should be inspected
periodically to ensure the openings are not obstructed (e.g. by birds or other animals).


Notes



8.4

CONDITION
CONDENSATION IN ATTIC SPACE

Condensation may occur in attics but these occurrences should be infrequent and without any
adverse effect on the building.

Warranty

Action
Adequate ventilation equipment shall be installed in accordance with the Ontario Building Code.

Remarks
Attic spaces shall be ventilated in accordance with the Ontario Building Code. Condensation in
attics may indicate either a lack of ventilation through the attic or a source of moisture within the
attic space.


Notes



8.5

CONDITION
CONDENSATION AND/OR FROST ON WINDOWS

Condensation may occur on interior window surfaces.

Warranty
None.

Action
None.

Remarks
Condensation occurs when water vapour in indoor air contacts cool surfaces such as window
glass. Condensation on interior window surfaces is common during cold seasons. When outdoor
temperatures are well below freezing, ice may form at the bottom of the window.
Since it is important for homeowners to maintain proper humidity levels within the home to
prevent damage to other components such as hardwood flooring and for physical health,
some condensation on windows may be expected. Indoor humidity levels may be controlled
by dehumidification, ventilation or air conditioning.
Interior air moving over the windows can help control condensation. Heavy draperies or window
coverings that cover windows and block heat diffusers can prevent air flow.
Running the furnace fan continuously can also help to control condensation on windows.
See Appendix A3 “Moisture and Windows”.


Notes



8.6

CONDITION
CONDENSATION ON INTERIOR DUCTWORK AND AIR HANDLING EQUIPMENT

Condensation may occur on indoor ductwork and air handling equipment.

Warranty
None.

Action
None.

Remarks
This condition may occur in the summer when air conditioning equipment is operating or in winter
when ducts are chilled by incoming outdoor air. For example, condensation may occur on range
hood exhaust ducts during cold outdoor temperatures.


Notes



8.7

CONDITION
INSUFFICIENT INSULATION

Insulation shall be installed in accordance with the Ontario Building Code.

Warranty

Action
Insulation levels not meeting the acceptable condition shall be repaired.

Remarks
Several factors affect living space temperatures:
a) Proper installation of insulation shall include correct placement behind electrical boxes,
backing studs, corner framing and wiring, and around window and door openings.
b) Directional orientation – north-facing rooms are generally cooler than south-facing rooms.
c) Windows – glass has little insulating value and allows more heat to escape from the room.
d) Rooms over garages – have insulated floors that lose heat to the unheated garage below.
e) Airflow – free airflow from the supply outlet in a room to a return inlet or undercut door is
essential. Generally, a minimum 25 mm space under interior doors above the finished floor
covering should be provided.


Notes



8.8

CONDITION
HEATING, VENTILATING OR AIR CONDITIONING (HVAC) SYSTEMS
NOT INSTALLED PROPERLY

HVAC appliances shall be installed to meet the manufacturer’s specifications and the Ontario
Building Code. Ductwork and piping shall be joined and supported to maintain joint integrity.

Warranty
Two-Year – Heating Delivery and Distribution Systems
• Damage resulting from alterations, deletions or additions by the homeowner, or improper
maintenance, is excluded from the statutory warranty.

Action
Where builder-supplied and -installed appliances, ductwork and piping do not meet the acceptable
performance, repairs shall be made.

Remarks
Confirm proper operation of the HVAC system during the PDI. Defects discovered after the PDI
will be covered by the statutory warranty if they result from the builder’s work. Appliances such as
the furnace and water heater are located at the discretion of the builder within the requirements of
the governing authority.
Duct tape is not generally required.
For equipment performance requirements see sections 8.9 “Inadequate Heating” and 8.10
“Inadequate Cooling”.


Notes



8.9

CONDITION
INADEQUATE HEATING

Heating systems shall be capable of maintaining an indoor air temperature of:
a) 22°C in living spaces and unfinished basements
b) 15°C in crawl spaces;
at the design temperature for the geographical location.

Warranty
• Damage resulting from alterations, deletions or additions made by the homeowner and
from improper maintenance is excluded from the statutory warranty.

Action
Where the heating system is not capable of maintaining the prescribed temperature, repairs
shall be made.

Remarks
Several factors affect living space temperatures:
a) Directional orientation – north-facing rooms are generally cooler than south-facing rooms.
b) Windows – glass has little insulating value and allows more heat to escape from the room.
c) Rooms over garages – have insulated floors that lose heat to the unheated garage below.
d) Airflow – free airflow from the supply outlet in a room to a return inlet or undercut door is
essential. Generally, a minimum 25 mm space under interior doors above the finished floor
covering should be provided.
e) Personal preference – personal comfort differs between individuals.
Balancing the air delivery system may not completely compensate for the effects of these factors.
In determining the temperature of a room, measurements shall be taken in the center of the
room at 1,500 mm above the floor after the heating system has been running continuously for
at least 20 minutes.
Heat loss calculations and duct designs assist in determining the furnace size and adequacy
of the heating system.


Notes



8.10

CONDITION
INADEQUATE COOLING

Cooling systems shall be capable of maintaining an indoor air temperature of 24°C at the design
temperature for the geographical location.

Warranty
• Defects in materials, design and work supplied by the homeowner, and damage resulting from
improper maintenance, or from alterations, deletions or additions made by the homeowner are

Action
Where the cooling system is not capable of achieving the acceptable performance, repairs shall
be made.

Remarks
Sustained high outdoor temperatures exert large loads on cooling equipment; indoor temperatures
will rise until outdoor temperatures return to design levels. Skylights and large window areas can
allow sunlight and heat to transfer easily into the home. Temperatures tend to vary in a multi-storey
home due to normal air movement patterns. Heat gain calculations and duct designs assist in
determining the equipment size and adequacy of the cooling system.


Notes



8.11

CONDITION
NOISY DUCTWORK

Ductwork may make noise as it expands and contracts during heating and cooling cycles.

Warranty
None.

Action
None.

Remarks
None.


Notes



8.12

CONDITION
DUCTWORK MAKES NOISE WHEN FLOOR IS WALKED ON –
COMMONLY KNOWN AS “OIL CANNING”

Ductwork shall be constructed and installed to prevent “oil canning”.

Warranty
• Damage due to normal shrinkage of materials caused by drying after construction is not

Action
Ductwork not meeting the acceptable performance shall be repaired.

Remarks
Weight transfer on floors over metal ductwork can sometimes result in a temporary deflection
of the metal ductwork. Shrinkage of floor joists may cause “oil canning”.


Notes



8.13

CONDITION
NOISE CAN BE HEARD AT REGISTER

Floor registers and cold air return grilles shall be installed to prevent rattling.

Warranty
• Damage resulting from improper maintenance, or from additions, deletions or alterations made

Action
Floor registers or cold air return grilles not meeting the acceptable condition shall be repaired.

Remarks
The sound of air movement at floor registers or cold air return grilles is normal, but they should
not rattle under normal use.


Notes



8.14

CONDITION
DUCTWORK COMES APART

Ductwork shall be joined and supported to prevent separation or detachment and maintain
joint integrity.

Warranty

Action
Ductwork not meeting the acceptable condition shall be repaired.

Remarks
None.


Notes



8.15

CONDITION
CONDENSATE LINE IS BLOCKED

Condensate lines from furnaces, air conditioning condenser coils and heat recovery ventilators
shall be free from blockage.

Warranty
• Damage resulting from normal wear and tear or improper maintenance is excluded from the
statutory warranty.

Action
Condensate lines not meeting the acceptable condition shall be repaired.

Remarks
Where conditions permit, confirm the proper operation of the furnace, air conditioner and heat
recovery ventilators during the PDI and record any malfunction on the PDI Form, to avoid any
dispute about whether the damage was caused by the builder. Condensate lines should be
inspected and cleaned as part of regular home maintenance.


Notes



8.16

CONDITION
AIR CONDITIONING COOLANT LINE LEAKS

Air conditioning systems supplied and installed by the builder shall not leak.

Warranty

Action
Air conditioning systems not meeting the acceptable condition shall be repaired.

Remarks
None.


Notes



8.17

CONDITION
THERE ARE GAPS BETWEEN HEAT DIFFUSERS, COLD AIR RETURN GRILLES AND
VENTILATION GRILLES AND THE ADJACENT SURFACE

Heat diffusers, cold air return grilles and ventilation intake grilles shall be installed securely and
be generally flush with the adjacent surface. Minor gaps between the diffuser or grille and the
adjacent surface are acceptable.

Warranty

Action
Heat diffusers, cold air return grilles and ventilation grilles not meeting the acceptable condition
shall be repaired.

Remarks
None.


Notes


Wall and Ceiling Finish

9.1

CONDITION
CEILING IS UNEVEN

Within a room or space, ceilings shall appear uniform when viewed from a normal viewing
position under normal lighting conditions.
Where an isolated sag, bulge or area of waviness appears and is not a structural problem, the
variation from the specified plane shall not exceed ±12 mm.

Warranty
• Undulations caused by normal shrinkage of materials due to drying after construction are

Action
Sags or waves in ceilings greater than the acceptable performance shall be repaired.

Remarks
Even when installed according to the Ontario Building Code, it is not unusual to see undulation
in drywalled ceilings due to joint finishing. This occurrence can be exaggerated by particular
or critical lighting conditions and glossy finishes. Spray-applied textures and matte finishes
minimize this condition.
Some undulations may also be caused by truss uplift and applying ceiling drywall over major
structural components such as beams. See section 9.5 “Ceiling/Wall Joint Separation Commonly
Referred to as Truss Uplift”.


Notes



9.2

CONDITION
CEILING TEXTURE IS UNEVENLY APPLIED

In a room or area, applied ceiling texture (i.e. stipple) shall appear generally uniform when
viewed from a normal viewing position under normal lighting conditions.

Warranty

Action
Ceiling texture not meeting the acceptable condition shall be repaired.

Remarks
Minor variation in texture is normal with randomly applied finishing materials.


Notes



9.3

CONDITION
GYPSUM WALLBOARD CORNERS ARE UNEVEN

Gypsum wallboard corners shall appear generally even and uniform when viewed under
normal lighting conditions from a normal viewing position.

Warranty

Action
Joints not meeting the condition shall be repaired.

Remarks
Minor waviness may be more apparent in corners that are not right-angled and is acceptable.


Notes



9.4

CONDITION
CRACKS IN INTERIOR WALL AND CEILING SURFACES

Interior drywall shall be installed to minimize cracking of joints, corners and corner beads.

Warranty
• Cracks resulting from normal shrinkage of materials due to drying after construction are

Action
Only warranted cracks shall be repaired and refinished to match original builder-applied
finish as closely as possible.

Remarks
Cracks are not unusual in drywall compound at joints, particularly at corners. Most cracks are a
result of normal shrinkage and are generally not warranted. The repair of normal shrinkage cracks
is at the builder’s discretion and sanding and repainting is not required. Builder’s specific policies
with respect to drywall repair will vary. These repairs are best left until the framing has settled.


Notes



9.5

CONDITION
CEILING/WALL JOINT SEPARATION COMMONLY REFERRED TO AS “TRUSS UPLIFT”

Cracks resulting from normal shrinkage are acceptable; crack width in excess of 4 mm is
not acceptable.

Warranty

Action

Remarks
Truss uplift may occur when outdoor temperatures are considerably colder than indoor
temperatures. It can appear as a minor crack or a larger gap. Repairs should be deferred
until such time as the truss returns to its original position.


Notes



9.6

CONDITION
DRYWALL SURFACE BLEMISHES INCLUDING NAIL/SCREW POPS, BLISTERS IN TAPED
JOINTS, TROWEL MARKS, EXCESS JOINT COMPOUND AND DENTS OR GOUGES

Interior finished drywall (excluding garages and unfinished areas) shall be free from damage
(dents and gouges) at the time of the PDI and be installed according to the Ontario Building Code.
Blemishes readily noticeable when viewed under normal lighting conditions from a normal viewing
position 1,800 mm perpendicular distance from the wall surface are unacceptable.

Warranty
• Nail pops resulting from normal shrinkage of materials due to drying after construction are
• Damaged areas of drywall not recorded on the PDI Form are excluded from the statutory warranty
unless the homeowner is able to establish that the damage was caused by the builder.

Action
Only warranted drywall surface blemishes shall be repaired and refinished to match original
builder-applied finish as closely as possible.

Remarks
Identify any damaged drywall surfaces (dents and gouges) on the PDI Form to avoid any dispute
about whether the damage was caused by the builder. Surface blemishes in drywall are not unusual
at joints and at corners. The repair of surface blemishes resulting from normal shrinkage is at the
builder’s discretion and sanding and repainting is not required. Builder’s specific policies with
respect to drywall repairs will vary. Often these repairs are best left until the framing has settled.


Notes



9.7

CONDITION
TEXTURE OF PAINTED GYPSUM WALLBOARD VARIES

Variations in the surface texture of finished gypsum wallboard are normal.

Warranty
None.

Action
None.

Remarks
Wall and ceiling surfaces of gypsum wallboard consist of paper and joint compound. These
materials accept paint finishes differently. Variations in texture of the final finish may result and
are normal.


Notes



9.8

CONDITION
FINISHED SURFACE IS ROUGH

Surfaces that are touched during normal use shall be uniformly smooth. Surfaces not touched
during normal use shall appear smooth when viewed without magnification, from a minimum
distance of 1,500 mm under normal lighting conditions and from a normal viewing position.

Warranty

Action
Surfaces not meeting the acceptable condition shall be made smooth and refinished.

Remarks
The open grain in some wood surfaces tends to show a rough appearance yet feel smooth;
this is a natural property of wood and is acceptable.


Notes



9.9

CONDITION
PAINT FINISH IS UNACCEPTABLE

A properly painted surface shall be produced on every exposed surface where a painted finish is
specified. A properly painted surface shall be assessed by viewing, without magnification, from a
minimum perpendicular distance of 1,500 mm under normal lighting conditions and from a normal
viewing position.

Warranty

Action
Where a properly painted surface is not achieved repairs shall be made.

Remarks
Natural lighting conditions throughout the day may change the appearance of the properly painted
surface. Brush marks are acceptable in cut-in areas and on trim and may vary in appearance with
paint type. Repainted areas shall match the original finished surface for colour, sheen and texture
as closely as possible.


Notes



9.10

CONDITION
CLEAR INTERIOR FINISHES HAVE DETERIORATED

Clear interior finishes shall not deteriorate to the extent that they expose the substrate beneath.

Warranty

Action
Clear finishes not meeting the acceptable performance shall be repaired.

Remarks
Use of inappropriate household cleaners can sometimes contribute to discolouration and
premature deterioration of finishes.


Notes



9.11

CONDITION
PAINT IS SPLATTERED ON SURFACES NOT INTENDED TO BE PAINTED

Interior surfaces not intended to be painted shall not have paint splatters when viewed
under normal lighting conditions from a normal viewing position.

Warranty

Action
Surfaces not meeting acceptable condition shall be repaired.

Remarks
None.


Notes



9.12

CONDITION
WALLCOVERING IS PEELING

Wallcoverings shall not be peeling at the time of the PDI. This condition is warranted only where
a defect in work or material is demonstrated.

Warranty
• Additions, deletions or alterations by the homeowner are not covered by the statutory warranty.

Action
Wallcoverings not meeting the acceptable condition shall be repaired.

Remarks
High humidity levels can create conditions that can cause wallcoverings to peel. Ventilation
of rooms and spaces can help control indoor humidity.


Notes



9.13

CONDITION
PATTERNS IN WALLCOVERING ARE MISMATCHED AT THE EDGES

Wallcoverings shall be installed to achieve a generally uniform appearance when viewed under
normal lighting conditions and from a normal viewing position, within the manufacturer’s tolerances.

Warranty
• Additions, deletions or alterations by the homeowner are not covered by the statutory warranty.

Action
Wallcoverings not meeting the acceptable condition shall be repaired.

Remarks
Some wallcoverings are more difficult to match than others due to pattern, colour and texture.


Notes



9.14

CONDITION
WATER PENETRATION BEHIND CERAMIC TILE AND BATHTUB OR SHOWER ENCLOSURES

Joints between ceramic tiles and adjacent surfaces shall prevent water penetration.

Warranty
• Damage resulting from improper maintenance and normal wear and tear is excluded from

Action
Ceramic tile installation not meeting the acceptable performance shall be repaired.

Remarks
The owner must regularly inspect and maintain the “soft caulked joints” between the ceramic
tiles and adjacent surfaces. Grout joints between individual ceramic tiles may deteriorate over
time under normal use; periodic maintenance is required.


Notes



9.15

CONDITION
MILDEW OR FUNGUS IS VISIBLE ON INTERIOR SURFACES

Interior surfaces shall be free of visible mildew and fungus at the time of the PDI.
This condition is warranted where there is a demonstrated Ontario Building Code violation
or defect in work or material supplied by the builder.

Warranty
• Mildew and fungus resulting from improper maintenance and normal wear and tear

Action
Interior surfaces not meeting the acceptable condition shall be repaired.

Remarks
Note any concerns about visible mildew or fungus on the PDI Form to avoid any dispute about
whether the condition was caused by improper maintenance or normal wear and tear.
Mildew and fungus often occur when indoor humidity levels are high. Ventilation of rooms
and spaces can help control indoor humidity.


Notes


Interior Finishing

10.1

CONDITION
INTERIOR DOOR IS WARPED

Interior doors leading to rooms or spaces shall not permanently warp more than 6 mm
beyond the edge of the doorjamb when the door is closed.
In the case of double doors, one leaf shall not permanently warp more than 6 mm beyond
the face of the adjacent door leaf.

Warranty
• Damage caused by normal shrinkage of materials due to drying after construction is

Action

Remarks
Minor warping is normal. Interior wood doors are a natural product and are affected by
changes in indoor relative humidity, which may contribute to the warping of the door.
Normal home maintenance includes controlling indoor humidity levels to prevent
permanent warping.


Notes


Interior Finishing

10.2

CONDITION
BI-FOLD AND SLIDING DOORS COME OFF TRACKS

Bi-fold and sliding doors shall operate freely and remain on their tracks during normal operation.

Warranty
statutory warranty.

Action

Remarks
Confirm proper operation of the doors during the PDI. Defects discovered after the PDI will be
covered under the warranty if they result from the builder’s work. However, bi-fold and sliding doors
may require adjustment from time to time to maintain alignment and hardware may need to be
cleaned and lubricated as part of normal home maintenance.


Notes


Interior Finishing

10.3

CONDITION
POCKET DOOR RUBS

The face of a pocket door shall not rub against the surrounding framing, doorjamb or casing
during normal operation.

Warranty
• Damage resulting from normal wear and tear and improper maintenance is excluded from

Action

Remarks
Confirm proper operation of interior doors during the PDI. Defects discovered after the PDI will be
covered under the statutory warranty if they result from the builder’s work. Some pocket doors
require the use of guides that are designed to rub across the face of the door during normal
operation and may mark the door; this is acceptable.
Pocket doors may require adjustment from time to time and hardware may need to be cleaned
and lubricated.


Notes


Interior Finishing

10.4

CONDITION
DOOR RUBS ON THE DOORJAMB OR DOES NOT LATCH

Doors shall operate without rubbing on the doorjamb and latches shall engage with relative ease.

Warranty
• Damage resulting from normal wear and tear and improper maintenance is excluded from the
statutory warranty.

Action
Doors and latches not meeting the acceptable performance shall be repaired.

Remarks
covered under the statutory warranty if they result from the builder’s work. Slight pressure may be
required to engage the latch. Seasonal humidity levels may cause doors and jambs to swell,
resulting in temporary rubbing; this is acceptable.


Notes


Interior Finishing

10.5

CONDITION
WOOD DOOR PANEL HAS SPLIT

Cracks, where normal light is visible through the door, are not acceptable. Minor cracks that
do not allow light through the door are acceptable.

Warranty
• Damage resulting from normal shrinkage due to drying after construction is excluded from the
statutory warranty.

Action
Door panels not meeting the acceptable performance shall be repaired.

Remarks
None.


Notes


Interior Finishing

10.6

CONDITION
DOOR DRAGS ON THE FLOOR

Doors shall not contact the floor unless the door is specifically designed to do so.

Warranty
• Defects in materials, design and work supplied by the homeowner are excluded from the
statutory warranty.

Action

Remarks
covered under the warranty if they result from the builder’s work. Interior doors are typically
undercut to facilitate air movement through the house. See section 8.9 “Inadequate Heating” for
space under interior doors.


Notes


Interior Finishing

10.7

CONDITION
GAP BETWEEN THE DOOR AND THE DOORJAMB IS NOT UNIFORM

The width of the gap may vary on different sides or edges of the door.
On any specific side or edge of the door, the door and jamb shall be in general visual alignment;
variance in the gap shall not exceed double the narrowest dimension along that side or edge.

Warranty
• Damage resulting from normal shrinkage of materials due to drying after construction is

Action

Remarks
None.


Notes


Interior Finishing

10.8

CONDITION
INTERIOR DOOR SWINGS OPEN OR CLOSES BY ITSELF

Interior doors shall be installed sufficiently plumb and square so they do not swing by themselves
due to the force of gravity alone.

Warranty
• Damage resulting from alterations, deletions or additions by the homeowner is excluded from the
statutory warranty.

Action

Remarks
Confirm proper operation of interior doors during the PDI. Defects discovered after the PDI will be
covered under the warranty if they result from the builder’s work. Doors will swing open or
closed by the force of gravity if the hinges are not aligned plumb.


Notes


Interior Finishing

10.9

CONDITION
DOORS BIND FROM IMPROPERLY INSTALLED HINGES

Doors shall not bind on their hinges.

Warranty

Action

Remarks
covered under the warranty if they result from the builder’s work. Hinges that are not aligned or are
excessively recessed into the jamb or door may cause the door to bind; this is not acceptable.


Notes


Interior Finishing

10.10

CONDITION
HINGES ARE PAINTED

Unless specified in the Agreement of Purchase and Sale or contract, hinges may be painted.
Paint shall not interfere with the proper operation of the hinges.

Warranty
• Damage resulting from alterations, deletions or additions by the homeowner is excluded from the
statutory warranty.

Action
Hinges not meeting the acceptable performance shall be repaired.

Remarks
It is common to paint hinges the same colour as the doorjamb.


Notes


Interior Finishing

10.11

CONDITION
GAPS EXIST BETWEEN STAIR PARTS

Stair parts (risers, treads, and stringers), where exposed to view in finished areas, shall be
fitted to minimize gaps, having aligned surfaces or be filled with a compatible material to achieve
the same result.

Warranty
• Damage caused by normal shrinkage of materials due to drying after construction is excluded

Action
Stairs not meeting the acceptable condition shall be repaired.

Remarks
Stair parts do not include applied trim and moulding. See section 10.15 “Joint Quality of Interior
Trim and Moulding Work”.


Notes


Interior Finishing

10.12

CONDITION
SQUEAKING STAIR RISER OR TREAD

Stair risers and treads shall be free of squeaks caused by loose/inadequately fastened joints.

Warranty
• Squeaks caused by normal shrinkage of materials due to drying after construction, improper
maintenance or normal wear and tear to the stair are excluded from the statutory warranty.

Action
Loose/inadequately fastened risers and treads shall be repaired.

Remarks
Extended low-humidity indoor environments can cause excessive shrinkage in the wood resulting
in loose stair connections. The homeowner must maintain indoor humidity levels to prevent
excessive drying of materials. A squeak-free stair may not be attainable.


Notes


Interior Finishing

10.13

CONDITION
GAPS EXIST BETWEEN RAILING PARTS

Railing parts shall be fitted to minimize gaps; structural integrity of the joint shall not be affected
by minor gaps.

Warranty
• Gaps resulting from normal shrinkage of materials due to drying after construction are excluded

Action
Railings not meeting the acceptable condition shall be repaired.

Remarks
Minor gaps may exist due to different methods of fabrication of the railing.


Notes


Interior Finishing

10.14

CONDITION
STAIR RAILINGS LACK RIGIDITY

Stair railings shall be securely constructed in accordance with the Ontario Building Code.

Warranty

Action
Stair railings not meeting the acceptable condition shall be repaired.

Remarks
Even when installed in accordance with the Ontario Building Code, slight movement in stair
railings may occur under normal use and is acceptable.
The selection of materials and the design of the stair railing can affect rigidity.


Notes


Interior Finishing

10.15

CONDITION
JOINT QUALITY OF INTERIOR TRIM AND MOULDING WORK

Joints in trim, where exposed to view, shall be tightly fitted and have aligned surfaces or be
filled with a compatible material to achieve the same result; cracks in excess of 1.5 mm are
not acceptable.

Warranty
• Minor gaps caused by normal shrinkage of materials due to drying after construction are

Action
Joints not meeting the acceptable condition shall be repaired.

Remarks
None.


Notes


Interior Finishing

10.16

CONDITION
NAILHEADS AND FASTENERS ARE NOT PROPERLY SET OR FILLED

Nailheads and fasteners shall not protrude above the surface. Where nailheads and fasteners
have been set below the surface they shall be filled with compatible filler unless designed
otherwise. Filler may be noticeable under normal lighting conditions.

Warranty

Action
Nailheads and fasteners not meeting the acceptable condition shall be repaired.

Remarks
This does not apply in unfinished rooms or spaces.


Notes


Interior Finishing

10.17

CONDITION
INTERIOR TRIM IS SPLIT

Trim shall not have visible splits.

Warranty
• Damage caused by normal shrinkage of materials due to drying after construction is excluded

Action

Remarks
Filler may be used to repair splits.


Notes


Interior Finishing

10.18

CONDITION
HAMMER MARKS ARE VISIBLE ON TRIM

Interior finished trim shall be free from visible hammer marks at the time of the PDI.

Warranty

Action

Remarks
Damaged interior finished trim not identified on the PDI Form may be excluded from the statutory
warranty, unless the homeowner is able to establish that the damage was caused by the builder.
Repaired areas shall match the original finished surface for colour, sheen and texture as closely
as possible.


Notes


Interior Finishing

10.19

CONDITION
RESIN BLEEDING THROUGH PAINTED FINISH

Resin shall not bleed through painted finish on trim.

Warranty

Action
Painted finishes not meeting the acceptable condition shall be repaired.

Remarks
The extent of resin bleeding, while a natural characteristic of wood, can be controlled.


Notes


Interior Finishing

10.20

CONDITION
WALL AREA AROUND COLD ROOM DOOR IS UNFINISHED

Where the cold room is located in an unfinished basement, wall finish around the door is not
required.

Warranty
• Damage resulting from alterations, deletions or additions made by the homeowner is excluded

Action
Where the wall finish is not installed, no action is required.

Remarks
The door frame must be secured to operate properly and be installed to meet the Ontario Building
Code requirements for insulation, air and vapour barriers and weatherstripping.


Notes


Cabinets and Countertops

11.1

CONDITION
GAP BETWEEN CABINETS AND CEILINGS OR WALLS

Cabinets shall be fitted to each other. Where cabinets abut walls and ceilings, visible gaps in
excess of 3 mm are not acceptable.

Warranty
• Damage resulting from normal shrinkage of materials due to drying after construction is

Action
Cabinets not meeting the acceptable condition shall be repaired.

Remarks
It is common to have gaps where cabinets meet different materials.


Notes



11.2

CONDITION
CABINETS DO NOT LINE UP WITH EACH OTHER

Cabinets shall be aligned with adjacent cabinets and filler panels on the same level to provide
a generally uniform appearance when viewed from a normal viewing position.

Warranty
• Damage due to normal wear and tear is excluded from the statutory warranty.

Action
Cabinets not meeting the acceptable condition shall be repaired.

Remarks
Cabinet doors can become misaligned through normal use; normal home maintenance includes
adjusting the cabinet doors from time to time.


Notes



11.3

CONDITION
CABINET DOORS AND DRAWER FACES ARE WARPED

Cabinet doors and drawer faces shall not permanently warp.

Warranty

Action
Cabinet doors and drawer faces not meeting the acceptable condition shall be repaired.

Remarks
Humidity levels in the home affect cabinet doors and drawer faces made from natural wood
products. Some movement can be expected.


Notes



11.4

CONDITION
CABINET DOOR OR DRAWER BINDS OR RUBS

Cabinet doors and drawers shall be installed so they don’t bind or rub under normal use.

Warranty
statutory warranty.

Action
Doors and drawers not meeting the acceptable condition shall be repaired.

Remarks
Cabinet doors and drawers can become misaligned through normal use; normal home
maintenance includes adjusting the cabinet doors and drawers from time to time.


Notes



11.5

CONDITION
CABINET DOORS WILL NOT STAY CLOSED

Doors shall stay in position when closed.

Warranty
statutory warranty.

Action

Remarks
Cabinet doors can become misaligned through normal use; normal home maintenance includes
adjusting the cabinet doors from time to time.


Notes



11.6

CONDITION
LAMINATED COUNTERTOP HAS SWELLED

Laminated countertops shall not have localized bumps or swells at the time of the PDI.

Warranty

Action
Countertops not meeting the acceptable condition shall be repaired.

Remarks
Damaged countertops not identified on the PDI Form may be excluded from the statutory warranty,
unless the homeowner is able to establish that the damage was caused by the builder. Countertops
are susceptible to damage from standing water. Care must be taken to ensure that countertops are
kept free of standing water at joints and openings at sinks and faucets.


Notes



11.7

CONDITION
LAMINATED COUNTERTOP IS DELAMINATED

The surface of laminated countertops shall not delaminate.

Warranty
• Damage resulting from normal wear and tear and improper maintenance is excluded from

Action

Remarks
Delamination can be caused by excessive heat from appliances and cooking equipment.


Notes



11.8

CONDITION
CRACKS IN COUNTERTOP SURFACES

Countertop surfaces exposed to view shall be free from cracks at the time of the PDI.
Joints are not considered to be cracks.

Warranty

Action

Remarks
unless the homeowner is able to establish that the damage was caused by the builder.
Manufactured solid-surface countertops can be brittle and damaged by impact. Care should be
taken when cleaning or servicing to prevent cracking or chipping. Sitting or dropping heavy objects
on the countertop can create excessive loads that can cause cracking.


Notes



11.9

CONDITION
SCRATCHES/CHIPS ON COUNTERTOPS

Countertop surfaces exposed to view shall be free from visible damage at the time of the PDI.

Warranty

Action
Visible damage shall be repaired.

Remarks
unless the homeowner is able to establish that the damage was caused by the builder. Maintain
countertop surfaces in accordance with the manufacturer’s instructions.


Notes


Flooring

12.1

CONDITION
TRANSITION BETWEEN DIFFERENT TYPES OF FLOORING IS NOT FLUSH

An abrupt change in height where different floor finishes abut is acceptable provided the
transition is suitably eased (see Remarks).

Warranty

Action
Where the acceptable performance has not been met, repairs shall be made.

Remarks
The subfloor provides the even base on which all finished flooring materials are installed.
Changes in height between different flooring materials are caused by material thickness
and/or installation methods.
Standard practice (unless discussed prior to construction and specified in the Agreement
of Purchase and Sale or contract) is to install a transition strip of a material such as wood,
metal or marble to ease the change in height. These transition strips do not constitute a tripping
hazard and may be used at the builder’s discretion. Transition strips may vary in material,
colour, grain and/or dimension.


Notes


Flooring

12.2

CONDITION
FLOOR IS UNEVEN

Applied finished flooring shall be installed without visible ridges or depressions. Where visible
ridges or depressions occur, the variation from the specified plane shall not exceed ±6 mm.

Warranty
• Ridges and depressions caused by normal shrinkage of materials are excluded from

Action
Visible ridges or depressions exceeding the acceptable condition shall be repaired.

Remarks
The homeowner must maintain finished flooring in accordance with manufacturer’s
recommendations and prevent the accumulation of water on flooring.


Notes


Flooring

12.3

CONDITION
PATTERN OF FINISHED FLOORING IS OUT OF ALIGNMENT WITH ADJACENT
WALL SURFACES

Finished flooring shall be installed in general visual alignment with adjacent wall surfaces.
Variation greater than 12.5 mm in 1,800 mm is not acceptable when visible in a room used
for its intended purpose.

Warranty

Action
Finished flooring not meeting the acceptable condition shall be repaired.

Remarks
This does not apply to angled or curved walls or flooring not designed to be aligned. The method
of repair will vary with the type of finished flooring installed.


Notes


Flooring

12.4

CONDITION
CARPET SEAM IS VISIBLE

Carpet seams shall be installed with the backing tightly fitted in accordance with the

Warranty
• Damaged carpet seams resulting from normal wear and tear or improper maintenance

Action
Carpet seams not meeting the acceptable condition shall be repaired.

Remarks
Identify any concerns about visible carpet seams on the PDI Form to avoid any suggestion that
the problem is one of normal wear and tear. Visibility of carpet seams will vary with type
of carpet and varying lighting conditions. Although the backing may be tightly fitted, a seam
may remain visible; this is acceptable. Where carpets must be cut to execute floor repairs, seams
in the repair area may be more visible. Location of carpet seams may vary due to predetermined
manufactured widths and installation restrictions and are discretionary. Seams around pickets
and end caps on stairs are often visible.


Notes


Flooring

12.5

CONDITION
CARPET IS LOOSE OR STRETCHING HAS OCCURRED

Carpeting shall be installed in accordance with the manufacturer’s specifications to prevent
loosening at edges, separation from its point of attachment and to minimize stretching under
normal use.

Warranty
• Damage resulting from improper maintenance, normal wear and tear, or dampness or
condensation due to failure of the homeowner to maintain adequate ventilation is excluded

Action
Carpet not meeting the acceptable condition shall be repaired.

Remarks
Carpets should be maintained in accordance with manufacturer’s recommendations. The use
of inappropriate cleaning equipment can damage carpet material.


Notes


Flooring

12.6

CONDITION
SPOTS OR FADING ON CARPET

Carpet shall be free from spots and faded areas.

Warranty
• Spots or faded areas in carpet resulting from normal wear and tear or improper maintenance

Action
Spotted or faded carpet recorded on the PDI Form will be repaired. If not noted on the PDI Form,
the homeowner must establish that the damage was caused by the builder.

Remarks
Identify any damaged carpeting at the PDI to avoid any dispute about whether the damage was
caused by the builder. Repaired area may be visible as a result of variable lighting conditions or
different material dye lot.


Notes


Flooring

12.7

CONDITION
CARPET NOT UNIFORM IN COLOUR

Within a room or defined area, carpet shall be uniform in colour, texture and pattern when viewed
under normal lighting conditions. Carpet pieces in the same room or defined area shall be installed
with the pile oriented in the same direction. Minor variation between dye lots is acceptable.

Warranty

Action
Carpet not meeting the acceptable condition shall be repaired.

Remarks
Slight variation in colour may occur due to different lighting effects and at transitions between rooms
or areas. Doorways and thresholds are acceptable locations where pile direction may change.


Notes


Flooring

12.8

CONDITION
CARPET HAS DARK STAINS AROUND PERIMETER OF ROOMS AND AT HEATING REGISTERS

Dark stains on carpet around room perimeters and at heating registers, commonly called “carbon
black”, are an occupant use and house location issue. Sources of carbon rarely relate to work and
material supplied by the builder.

Warranty
None.
• Stains resulting from normal wear and tear or improper maintenance are excluded from the
statutory warranty.

Action
The homeowner shall ensure that furnaces, fireplaces, and other combustion appliances within
the home are not leaking products of combustion.

Remarks
Dark staining often results from airborne carbon material settling out on synthetic or magnetic
surfaces such as televisions screens, carpets and magnetic seals on refrigerators. Burning scented
candles contributes to carpet staining. Light-coloured synthetic carpets accentuate this condition.


Notes


Flooring

12.9

CONDITION
HOLLOW AREAS IN UNDERPAD BELOW CARPET SURFACE

Carpet underpad shall provide a continuous surface of support for the carpet.

Warranty
• Damage resulting from normal wear and tear, such as furniture loads that may cause local
depressions, is excluded from the statutory warranty.

Action
Hollow areas in underpad shall be repaired.

Remarks
Carpet underpad is often omitted at the base of stair pickets and nosings.


Notes


Flooring

12.10

CONDITION
PROTRUSIONS APPEAR ON THE SURFACE OF RESILIENT FLOORING
WITHOUT BREAKING THROUGH

Finished surface of flooring shall be free of visible protrusions (bumps, fasteners, telegraphing) that
deform the surface of the flooring when viewed under normal lighting conditions (not reflected light)
from a normal standing position.

Warranty

Action
Visible protrusions in the flooring shall be repaired.

Remarks
Reflected light, particularly from large windows, exaggerates any irregularity in the floors and
should not be considered normal lighting.


Notes


Flooring

12.11

CONDITION
RESILIENT SHEET FLOORING IS LOOSE

Resilient sheet flooring shall not come unglued from the substrate.

Warranty

Action
Flooring not meeting the acceptable condition shall be repaired.

Remarks
The homeowner must maintain the flooring in accordance with the manufacturer’s instructions.
Excessive water or heat can adversely affect the glue joint.


Notes


Flooring

12.12

CONDITION
RESILIENT FLOORING JOINTS NOT TIGHT

Resilient flooring shall be installed with no visible gaps in the joints when viewed under normal
lighting conditions in a standing position.

Warranty
• Gaps in joints resulting from inappropriate use or maintenance procedures cannot be considered
for the statutory warranty.

Action
Visible gaps not meeting the acceptable condition shall be repaired in accordance with the

Remarks
The visibility of gaps is dependent on a number of factors including texture, pattern, colour, type
of resilient material, and lighting. Reflected light, particularly from large windows, exaggerates
any irregularity in the floors and should not be considered normal lighting.
Joint filler recommended by the flooring manufacturer may be used to fill gaps between seams
of sheet flooring.


Notes


Flooring

12.13

CONDITION
BUBBLES APPEAR ON VINYL FLOORING SURFACE

Vinyl flooring shall be free from bubbles that cause surface deformities visible from a normal
viewing position, under normal lighting conditions without magnification by reflected light.

Warranty
• Bubbles caused by normal wear and tear or improper maintenance are excluded from the
statutory warranty.

Action
Vinyl flooring not meeting the acceptable condition shall be repaired.

Remarks
As part of repair procedures, vinyl material may be punctured to remove the trapped air.


Notes


Flooring

12.14

CONDITION
PATTERNS ON SHEET VINYL FLOORING ARE NOT ALIGNED ACROSS SEAMS

Flooring shall be installed to achieve pattern alignment within the manufacturer’s tolerance.

Warranty

Action

Remarks
Manufacturer’s tolerances for alignment may vary with patterns, textures and colour of material.


Notes


Flooring

12.15

CONDITION
RESILIENT (FLEXIBLE) FLOOR TILE IS LOOSE

Resilient floor tiles shall be securely bonded to the substrate.

Warranty
• Tiles that become detached as a result of improper maintenance, physical damage or
moisture, normal wear and tear and chemical contamination cannot be considered for the
statutory warranty.

Action
Only warranted floor tiles that become loose shall be repaired.

Remarks
The homeowner must maintain tiles in accordance with manufacturer’s written instructions.
Shade variations within specified colours in replacement tiles are acceptable.


Notes


Flooring

12.16

CONDITION
PATTERNS OR CORNERS OF RESILIENT FLOOR TILE ARE MISALIGNED

Resilient floor tiles shall be installed with tight joints to provide a generally uniform appearance
throughout the room or defined area when viewed under normal lighting conditions from a normal
viewing position.

Warranty

Action

Remarks
Alignment of patterns or corners may vary with tile dimensions, shape, texture and colour
of material.


Notes


Flooring

12.17

CONDITION
YELLOWING APPEARS ON SURFACE OF VINYL FLOORING

Sheet vinyl flooring shall be installed in accordance with the manufacturer’s specifications.

Warranty
• Yellowing due to improper maintenance or to additions, deletions, or alterations by the

Action
Vinyl flooring not meeting the acceptable condition shall be repaired.

Remarks
The use of inappropriate cleaning materials or coverings, such as latex-backed carpets,
may cause discolouration of the flooring. Direct sunlight naturally causes general yellowing
over time and is normal.


Notes


Flooring

12.18

CONDITION
DYE LOT VARIATIONS IN VINYL FLOORING

Within a room or defined area, resilient flooring shall be uniform in colour, texture and pattern
when viewed under normal lighting conditions. Minor variation between dye lots is acceptable.

Warranty

Action
Resilient flooring not meeting the acceptable condition shall be repaired.

Remarks
Slight variation in colour may occur due to different lighting effects and pattern.


Notes


Flooring

12.19

CONDITION
VARIATION IN COLOUR OCCURRING DURING REPAIR OF VINYL FLOORING

Shade variations between existing material and repaired areas are acceptable within specified
colours when viewed from a normal viewing position.

Warranty

Action
Shade variations greater than the acceptable condition shall be repaired.

Remarks
Variation between dye lots within a specified colour or pattern is normal. Spare original material
may be left in the residence for future repairs at the builder’s discretion. Where a dye lot match is
unavailable, material may be removed and used for repair from another inconspicuous location.
Builder’s policies may vary.


Notes


Flooring

12.20

CONDITION
CRACKS DEVELOPING BETWEEN STRIPS OF HARDWOOD OR PARQUET FLOORING

Cracks resulting from joints that remain open in excess of 2 mm over the length of the strip are
not acceptable.

Warranty
• Cracks resulting from normal shrinkage of materials due to drying after construction, damage
caused by normal wear and tear or improper maintenance is excluded from the statutory warranty.

Action
Cracks greater than the acceptable condition shall be repaired.

Remarks
Hardwood and parquet flooring are natural wood products and therefore are highly susceptible to
changes in indoor relative humidity, which may cause dimensional changes in the flooring material.
To determine warrantability, the width of the crack should be measured during both the heating
and cooling seasons.
The homeowner has a responsibility to maintain indoor humidity levels through humidification,
ventilation, air conditioning or dehumidification to prevent permanent, irreversible damage.
A hygrometer can be used to monitor indoor humidity levels.
Areas around heat registers and those exposed to concentrated sunlight may be more susceptible.
Wood filler may be used for repairs.


Notes


Flooring

12.21

CONDITION
STRIP HARDWOOD FLOORING IS CUPPED (HIGH EDGES)

Strip hardwood flooring shall be installed without cupping.

Warranty
• Damage caused by improper maintenance is excluded from the statutory warranty.
• Cupping caused by excessive humidity due to failure by the homeowner to maintain adequate
ventilation is excluded from the statutory warranty.

Action
One complete heating and cooling season should be allowed as the problem may remedy itself.
Cupping identified at the time of the PDI shall be repaired. Cupping that occurs after the PDI and
is proven to result from defective work or materials shall be repaired.

Remarks
Identify any damaged hardwood flooring on the PDI Form to avoid any dispute about whether the
damage was caused by the builder. Cupping of hardwood strip flooring results from excessive
moisture when the humidity below the finished flooring material is substantially higher than above.
A hygrometer can be used to monitor indoor humidity levels.
The immediate sanding of a cupped floor without first allowing it to correct itself may cause even
more damage.
This condition commonly occurs when houses do not have adequate ventilation and can, under
certain circumstances, result from defects in work or materials.
See Appendix A2 “Moisture and Wood Floors” for more information.


Notes


Flooring

12.22

CONDITION
THE SURFACE OF ONE STRIP OF HARDWOOD OR PARQUET FLOORING
IS HIGHER THAN ANOTHER

Strip hardwood flooring or parquet flooring shall be installed to provide a surface where adjacent
strips have no more than a 2 mm difference in elevation.

Warranty

Action
Flooring not meeting the acceptable performance shall be repaired.

Remarks
Wood is a natural product and variation in colour and grain pattern from one piece of flooring to
another is normal and may exaggerate the appearance of the condition.


Notes


Flooring

12.23

CONDITION
FLOOR FINISH ON WOOD FLOORING IS NOT UNIFORM

Floor finish shall provide a visible uniform surface when viewed without magnification from a
normal viewing position.

Warranty

Action
Hardwood flooring surfaces not uniform in appearance shall be repaired.

Remarks
Wood is a natural product and variation in colour and grain pattern from one piece of flooring to
another is normal. The open grain in some wood surfaces tends to show a rough appearance,
however this is a natural property of wood and is acceptable. Reflected light, particularly from large
windows, magnifies any irregularity in the floors and should not determine acceptance. This applies
to both pre-finished and site-applied wood flooring.


Notes


Flooring

12.24

CONDITION
FINISH ON WOOD FLOORING HAS BLISTERED, BUBBLED, OR PEELED RESULTING
IN DETACHMENT OF FINISH

Site-applied or factory-applied finish on hardwood flooring shall not blister, bubble or peel when
properly maintained and used under normal conditions.

Warranty
• Damage noted on the PDI Form will be repaired. If not noted, the homeowner must establish that
the damage was caused by the builder. Damage caused by normal wear and tear or improper
maintenance is excluded from the statutory warranty.

Action
Defective finished surfaces shall be repaired.

Remarks
Identify any damaged hardwood flooring on the PDI Form to avoid any dispute about whether
the damage was caused by the builder. Isolated air bubbles not resulting in detachment of the
finish are acceptable.
Colour variation in the wood may cause the area of repair to be visible under normal lighting
conditions, even when the repair is undertaken in accordance with a manufacturer’s
recommendations. Wood is a natural product and variation in colour and grain pattern from
one piece of flooring to another is normal.


Notes


Flooring

12.25

CONDITION
CROWNING OF STRIP HARDWOOD FLOORING HAS OCCURRED (CENTRE OF STRIP
IS HIGHER THAN EDGES)

Strip hardwood flooring shall be installed without crowning.

Warranty
• Damage caused by improper maintenance and excessive humidity due to failure by the
homeowner to maintain adequate ventilation is excluded from the statutory warranty.

Action
Crowning of hardwood flooring identified on the PDI shall be repaired. If not identified, the
homeowner must establish that the damage was caused by the builder.

Remarks
Identify any damaged hardwood flooring on the PDI Form to avoid any dispute about whether the
damage was caused by the builder. Crowning of hardwood strip flooring results from the surface
of the flooring being exposed to excessive moisture. This condition commonly develops when
houses do not have adequate ventilation or the surface is exposed to water. The homeowner has a
responsibility to maintain indoor humidity levels through humidification, ventilation, air conditioning
or dehumidification to prevent permanent, irreversible damage. A hygrometer can be used to
monitor indoor humidity levels. Never damp mop hardwood flooring.


Notes


Flooring

12.26

CONDITION
WOOD FLOORING BUCKLES AND DETACHES FROM SUBSTRATE

Hardwood flooring shall be firmly fastened to the substrate in accordance with manufacturer’s
specifications.

Warranty
• Buckling caused by excessive humidity due to failure by the homeowner to maintain adequate
ventilation or improper maintenance is excluded from the statutory warranty.

Action
Only warranted loose hardwood flooring shall be repaired.

Remarks
A hygrometer can be used to monitor indoor humidity levels. Wood flooring shall be installed
to accommodate normal expansion and contraction.


Notes


Flooring

12.27

CONDITION
KNOTS AND COLOUR VARIATION IN STRIP WOOD FLOORING

Knots or colour variation are acceptable within different grades of flooring.

Warranty

Action
Flooring not meeting the acceptable condition shall be replaced.

Remarks
Knots and colour variation are natural characteristics of wood and are acceptable within the
specified grade.
The homeowner’s area rugs, latex-backed material or any coverings over floors may result
in colour variation of the floor. Natural lighting will also cause discolouration.


Notes


Flooring

12.28

CONDITION
SPLINTERS OCCUR IN STRIP WOOD FLOORING

Finished flooring shall have a surface that is smooth, even and free from splinters.

Warranty
• Splinters resulting from improper maintenance are excluded from the statutory warranty.

Action
Splintered flooring shall be repaired.

Remarks
Splinters should not occur under normal usage conditions.


Notes


Flooring

12.29

CONDITION
“STICKER BURN” APPEARS ON SURFACE OF STRIP FLOORING

The surface of strip wood flooring shall be free from discolouration caused by manufacturing
or storage procedures within the different grade of flooring specified.

Warranty

Action
Discoloured pieces of flooring shall be repaired or replaced where disallowed by the grade.

Remarks
“Sticker burn” is discolouration across the width of the board caused by the sticks used between the
lumber during the drying process. Sticker burn is acceptable within some different specified grades.


Notes


Flooring

12.30

CONDITION
CERAMIC/PORCELAIN TILE, MARBLE OR STONE FLOORING IS BROKEN OR LOOSE
(INCLUDING MARBLE TRANSITIONS)

Ceramic/porcelain tile, marble or stone flooring shall be installed to prevent it from cracking or
coming loose from the substrate.
In rooms or areas where the flooring must provide a degree of water resistance required by the
Ontario Building Code, cracked or loose flooring allowing water to penetrate is not acceptable.

Warranty
• Where floors are not required to provide water resistance, cracked or loose tiles resulting
from normal shrinkage of materials due to drying after construction are excluded from the
statutory warranty.
• Damage caused by normal wear and tear or improper maintenance is excluded from the
statutory warranty.

Action

Remarks
Identify any damaged ceramic/porcelain tile on the PDI Form to avoid any dispute about whether
the damage was caused by the builder. Variations between dye lots of similar materials within a
specified colour or pattern are normal and acceptable provided they are not readily visible.
Slight variations in grout colour are to be expected when making repairs.


Notes


Flooring

12.31

CONDITION
CRACKS APPEARING IN GROUTING OF CERAMIC TILE JOINTS OR AT JUNCTIONS WITH
OTHER MATERIALS SUCH AS BATHTUBS

Hairline cracks in grout are common, however, loose or missing grout is unacceptable.

Warranty
• Cracks resulting from normal shrinkage of materials due to drying after construction are

Action
Cracks not meeting the acceptable condition shall be repaired.

Remarks
Slight variations in grout colour are to be expected when making repairs.


Notes


Flooring

12.32

CONDITION
ADJACENT MARBLE UNITS OR CERAMIC TILE SURFACES INSTALLED
AT DIFFERENT ELEVATIONS

Adjacent marble units and/or adjacent ceramic tiles shall be installed generally flush, taking into
account the texture and intended aesthetic application of the finished surface.

Warranty

Action
Tile installations not meeting the acceptable performance shall be repaired.

Remarks
Some floor tiles are designed with irregular finished surfaces, which may exaggerate the aesthetic
appearance of the condition.
Variations in grout and tile colour are to be expected when making repairs.
Variation between dye lots of similar materials within a specified colour or pattern is normal.


Notes


Flooring

12.33

CONDITION
GROUT IS NOT A UNIFORM COLOUR

In a room or defined area the colour of grouted joints between ceramic tiles shall appear
generally uniform under normal lighting conditions and from a normal viewing position.

Warranty
• Damage resulting from improper maintenance and normal wear and tear is excluded from

Action
Grout joints not meeting the acceptable condition shall be repaired.

Remarks
Minor variation in grout joint colour is normal.


Notes


Chimneys and Fireplaces

13.1

CONDITION
JOINT OR CRACK IN CHIMNEY CAP ALLOWS WATER LEAK

Chimney caps shall be waterproof.

Warranty

Action
Chimney caps not meeting the acceptable performance shall be repaired.

Remarks
Masonry chimney cap cracks may develop due to the severe conditions caps must endure.


Notes



13.2

CONDITION
ROOF FLASHING LEAKS AT CHIMNEY

Roof flashings at chimneys shall not leak under normal weather conditions.

Warranty

Action
Roof flashings not meeting the acceptable performance shall be repaired.

Remarks
Ice buildup around chimneys can contribute to water penetration. Keeping roofs clear of heavy
snow and ice is important to help prevent ice buildup. Normal home maintenance should
include professional removal of heavy buildups of ice and snow.


Notes



13.3

CONDITION
BRICKS BREAKING UP ON SURFACE OF CHIMNEY

Bricks used for chimneys shall not deteriorate or become displaced.

Warranty

Action
Bricks not meeting the acceptable performance shall be repaired.

Remarks
Moisture migration into the chimney brick can contribute to premature deterioration.
Chimney cap overhangs are critical to protect the chimney from weather.


Notes



13.4

CONDITION
CHIMNEY SERVING SOLID-FUEL-BURNING (WOOD, PELLET, ETC.) APPLIANCE
DOES NOT DRAW PROPERLY

Chimneys serving solid-fuel-burning appliances shall be installed in accordance with the

Warranty
by a homeowner is excluded from the statutory warranty.

Action
Chimneys not meeting the acceptable performance shall be repaired.

Remarks
Chimneys may not draw properly if:
• adjacent buildings, trees or high winds create downdrafts
• the chimney is plugged
• the chimney is cold
• the combustion air supply for the appliance is restricted.
Opening a window may help the chimney draw properly. Inspecting and cleaning the chimney
is part of regular home maintenance.


Notes



13.5

CONDITION
FIREPLACE FIREBOX PAINT COLOUR CHANGED

Fireplace firebox paint colour may change with time and use.

Warranty
None.

Action
None.

Remarks
Even though the firebox paint is designed for high temperatures, the paint may change colour.


Notes



13.6

CONDITION
FIREBRICK IS BROKEN

Firebrick shall not break during the statutory warranty period. This condition is warranted
only where a defect in work or material is demonstrated.

Warranty
• Damage resulting from improper maintenance or normal wear and tear is not covered
by the statutory warranty.

Action
Firebricks not meeting the acceptable performance shall be repaired.

Remarks
Firebrick provides the primary heat protection in the firebox. Overheating can cause
premature cracking. Firebricks can be damaged by impact.


Notes


Garages and Exterior

14.1

CONDITION
GARAGE FLOOR HAS HEAVED OR SETTLED

Non-structural poured concrete garage floors supported by grade shall not heave or settle
to produce a negative slope into the garage.

Warranty

Action
Repair slab to provide drainage in accordance with the Ontario Building Code.

Remarks
Repair may involve modifications to either the garage floor or supporting sub-grade.


Notes



14.2

CONDITION
CONCRETE GARAGE FLOOR IS CRACKED

Cracks resulting from normal shrinkage are acceptable; crack width in excess of 6 mm
is not acceptable.

Warranty

Action

Remarks
Concrete floors naturally crack during curing due to shrinkage. Actual crack width shall be
determined using a wire feeler gauge* inserted inside the crack. Where repairs are necessary,
colour and/or texture of repair materials may not match the surrounding concrete.

* Because it is of a manufactured, set size, an Allen Wrench/Key may be used as a wire feeler gauge.


Notes



14.3

CONDITION
NO REINFORCING IN GARAGE SLAB

Unless the slab is specifically intended and designed to be a structural slab, reinforcing
or mesh is not required.

Warranty

Action
Where a structural slab is not reinforced as required by the design, repairs shall be made;
otherwise no action is required.

Remarks
Concrete slabs in garages shall conform to Section 9.16 of the Ontario Building Code.
Reinforcing of concrete slabs is not usually necessary unless abnormal design or construction
conditions are encountered.


Notes



14.4

CONDITION
GARAGE DOORS DO NOT OPERATE PROPERLY

Overhead garage doors shall manually operate with relative ease without binding. An automatic
garage door opener supplied and installed by the builder shall not interfere with the emergency
manual operation of the door.

Warranty
• Damage caused by improper maintenance or additions, deletions or alterations by the
homeowner is not covered by the statutory warranty.

Action
Garage doors not meeting the acceptable performance shall be repaired.

Remarks
Proper operation of overhead garage doors should be confirmed at the PDI and any malfunction
should be noted on the PDI Form to avoid any dispute about whether the damage was caused by
the builder. The builder is not responsible for the door operation if the homeowner has installed a
garage door opener.


Notes



14.5

CONDITION
GARAGE DOORS (VEHICULAR AND MAN-DOORS) ALLOW ENTRANCE OF SNOW OR WATER

Garage doors are not required to be weatherstripped and may allow snow and water to
enter the garage.

Warranty
None.

Action
None.

Remarks
Unless a garage is constructed by the builder to be used for habitable space, garage doors
are not required to be weathertight.


Notes



14.6

CONDITION
WATER ACCUMULATES ON GARAGE FLOOR

Provided garage floors are sloped to drain to the exterior, minor variations in the surface
of the floor may impede immediate drainage and are acceptable.

Warranty

Action
Garage floors not meeting the acceptable condition shall be repaired.

Remarks
Closed overhead garage doors, stored materials and debris on the floor may impede drainage
to the exterior.


Notes



14.7

CONDITION
ASPHALT OR CONCRETE DRIVEWAY HAS CRACKED

Cracks are acceptable if caused by factors other than a defect in work or materials provided
by the builder.

Warranty
• Damage resulting from normal shrinkage of materials caused by drying after construction,
improper maintenance, normal wear and tear, subsidence of the land around the building,
or alterations, deletions, or additions made by the homeowner is not covered by the
statutory warranty.

Action
Cracks not meeting the acceptable condition shall be repaired.

Remarks
The condition is warranted where there is a demonstrated defect in work or material supplied by the
builder. Cracks may develop in driveways due to environmental conditions, soil settlement, de-icing
chemicals, or shrinkage of the asphalt or concrete, and are not warranted in those situations. Heavy
loads from large vehicles can damage driveways.


Notes



14.8

CONDITION
DRIVEWAY HAS SETTLED

Driveways shall be graded so that water does not accumulate at or near the building. Subsidence
in other parts of a driveway is not covered by the statutory warranty.

Warranty
• Subsidence of the land around the building or along utility lines, alterations by the homeowner
such as landscaping or improper maintenance is excluded from the statutory warranty.

Action
Driveways not meeting the acceptable condition shall be repaired.

Remarks
Disturbed soil will naturally consolidate and cannot practically be prevented from moving.
Frost heaves may also produce seasonal movement where the driveway meets the garage.
Heavy loads imposed on a driveway can cause local depressions.


Notes



14.9

CONDITION
SOD/SEEDING NOT COMPLETED

Sod/seeding shall be installed in conditions conducive to growth, generally within one year
of the occupancy of the home or within the time period required by governing municipal
agreements or the phasing of the subdivision.

Warranty
One-Year – Incomplete Work
• Sod/seeding that fails due to improper maintenance is excluded from the statutory warranty.

Action
Builder shall complete sod/seeding installation when conditions conducive to growth exist.
The installation of sod/seeding can coincide with subdivision phasing.

Remarks
Identify any incomplete landscaping (that is the responsibility of the builder) at the PDI.
Sod/seeding should only be installed when conditions are conducive to growth, typically
mid-spring through mid-fall.
The homeowner is responsible to maintain sod/seeding after installation is complete;
maintenance requirements may vary.
The installation of sod/seeding may be delayed as a result of:
• Homes occupied when conditions are not conducive to growth
• Phasing of sub-division work
• Final grading related to municipal agreements
Growing conditions vary according to geographic location.


Notes



14.10

CONDITION
THE SHRUBS, TREE(S), PLANTS, OR SOD HAVE DIED

Landscaping plants supplied and installed by the builder shall be alive at the time of the PDI
or when installed, whichever is later.

Warranty

Action
Landscape planting not meeting the acceptable condition shall be replaced.

Remarks
Homeowners must water and nurture landscaping plants after installation to ensure growth.
Plants that are alive when installed and subsequently die are not the responsibility of the builder.
Plants on municipal property such as boulevards and walkways are not covered by the
statutory warranty.


Notes



14.11

CONDITION
TREE STUMPS HAVE BEEN LEFT ON THE PROPERTY

Where the builder is responsible for final grading under the contract and trees have been
cut down as part of the construction process, stumps shall be removed.

Warranty

Action
Tree stumps not meeting the acceptable condition shall be removed.

Remarks
Identify any incomplete landscaping (that is the responsibility of the builder) at the PDI.
Reference must be made to the Agreement of Purchase and Sale or construction contract in order
to determine the scope of the builder’s responsibilities.


Notes

For more information, call 1-800-668-0124 or visit www.new.on.ca 248


14.12

CONDITION
WATER PONDING IN SURFACE GRADING OF THE SITE

The site shall be graded so that water does not accumulate at or near the building. Backfill against
a foundation shall be graded to prevent drainage towards the building after settling. Where no grade
is specified for a slope, a minimum gradient of 2% is considered acceptable; sodded or gravelled
areas may have a minimum gradient of 1%.

Warranty
• Subsidence of the land around the building or along utility lines, alterations by the homeowner
such as landscaping or improper maintenance is excluded from the statutory warranty.

Action
Site grading shall meet the acceptable condition by conforming to a municipally approved
grading plan, or equivalent, where applicable. After the first year, the homeowner is responsible
for maintaining the finished site grading to ensure ponding water does not adversely affect
their premises.

Remarks
Ponding may occur because grading may not always be finished at occupancy. Generally,
municipalities control the grading patterns of building sites and builders must comply with approved
grading plans for the installation of swales and slopes. Disturbed soil will naturally consolidate and
cannot practically be prevented from settling; i.e., settlement of walkways and driveways is not
covered by warranty. However, sufficient soil must be placed around the building to ensure
acceptable drainage is maintained during the first year after occupancy.


Notes



14.13

CONDITION
SETTLING, HEAVING OR SEPARATING OF LANDINGS OR STEPS

Stairs and landings supported by a foundation shall not heave, settle or separate from the main
building more than 25 mm.
Stairs and landings not requiring a foundation are not restricted from movement.

Warranty
• Settlement and subsidence of the land around the building or along utility lines, other than
subsidence beneath the footings of the building, is excluded from the statutory warranty.
• Damage resulting from normal shrinkage of materials due to drying after construction is not

Action
Stairs, landings and decks not meeting the acceptable performance shall be repaired.

Remarks
Concrete stairs having not more than two risers, and small wood stairs not attached to the building
do not require foundations and are often affected by the settlement of supporting backfill – this is
not covered by the statutory warranty.


Notes



14.14

CONDITION
EXTERIOR DECK IS SPRINGY OR SHAKY

Exterior decks shall be designed and installed in accordance with the Ontario Building Code.

Warranty

Action
Decks not meeting the acceptable performance shall be repaired.

Remarks
None.


Notes



14.15

CONDITION
EXTERIOR DECK RAILING IS SHAKY

Exterior deck guards shall be designed and installed in accordance with the Ontario Building Code.

Warranty

Action
Exterior deck railings and guards not meeting the acceptable performance shall be repaired.

Remarks
None.


Notes



14.16

CONDITION
DECK BOARD SPACING IS NOT UNIFORM

Deck boards forming the walking surface shall be spaced to provide a generally
uniform appearance.

Warranty
• Normal shrinkage of materials due to drying after construction is not covered by warranty.

Action
Deck boards not meeting the acceptable condition shall be repaired.

Remarks
Spacing between boards may be adjusted during installation to allow for construction variances.


Notes



14.17

CONDITION
EXTERIOR WOOD HANDRAILS HAVE SLIVERS

Handrail surfaces meant to be touched shall not have slivers that prevent the handrails
from being grasped.

Warranty
• Damage resulting from normal wear and tear is excluded from warranty.

Action
Handrails not meeting the acceptable condition shall be repaired.

Remarks
This condition is warranted only where there is a demonstrated defect in work or material supplied
by the builder. Small slivers can develop from weathering and can be easily removed by sanding
as part of normal home maintenance.


Notes



14.18

CONDITION
EXTERIOR DECK IS OUT OF LEVEL

Exterior decks may slope away from the building a maximum ratio of 50 mm in 3,600 mm
to shed water.

Warranty

Action
Exterior decks not meeting the acceptable condition shall be repaired.

Remarks
None.


Notes



14.19

CONDITION
FLOOR DECKING BOARDS ARE SPLIT, WARPED OR CUPPED

Floor decking boards may split with exposure to the natural environment.
Floor decking boards shall be fastened securely to minimize warping and cupping.

Warranty
• Damage resulting from improper maintenance, normal shrinkage of materials due to drying
after construction, or additions, deletions or alterations made by the homeowner is excluded

Action
Floor decking boards not meeting the acceptable condition shall be repaired.

Remarks
Floor decking boards may naturally split with exposure to the elements – the condition cannot
reasonably be prevented. The characteristics of some manufactured materials may vary.


Notes



14.20

CONDITION
STAIN COLOUR VARIATIONS ON WOOD DECK

Stain on a wood deck shall appear generally uniform in colour. Colour variations are acceptable
when changing from the horizontal plane to the vertical plane (i.e., from a vertical guard or fence
to a horizontal deck).

Warranty

Action
Stain colour not meeting the acceptable performance shall be repaired.

Remarks
Stain colour will fade with exposure to the elements. Stain colour in areas with intense sun
exposure will vary more than areas that have some protection. Wood is a natural material and
stain penetration may vary with wood type and grain patterns.


Notes



14.21

CONDITION
NAILHEADS STICK UP ON DECK SURFACE

Nailheads shall be set generally flush with the adjacent deck surface.

Warranty
• Damage resulting from shrinkage of materials is excluded from the statutory warranty.

Action
Nailheads not meeting the acceptable performance shall be repaired.

Remarks
Nailheads on decks will protrude from the surface over time and can be easily reset as part
of regular home maintenance.


Notes



14.22

CONDITION
STAINS ON EXTERIOR DECKING FROM NAILHEADS

Nails will discolour or rust with exposure to the natural environment.

Warranty
None.

Action
None.

Remarks
Even galvanized nails can discolour over time and may stain adjacent deck surfaces.


Notes



14.23

CONDITION
TWISTING OF OPEN-END BEAMS

Twisting of visible open-end beams in excess of 13 mm from plumb is not acceptable.

Warranty
• Twisting resulting from normal shrinkage caused by drying after construction is excluded
from warranty.

Action
Open-ended beams twisted more than the acceptable condition shall be repaired.

Remarks
An open-end beam is a wood beam whose end does not abut another framing member or
that terminates in open air. Minor twisting is primarily an aesthetic concern rather than a
structural problem.


Notes


Appendices

A1 Sources

The following sources were consulted in the development of the Guidelines.
1. Ontario Building Code, Ontario Government Bookstore.
2. Canadian Building Digest, National Research Council Canada.
3. Building Technology Best Practice Guide, Canada Mortgage and Housing Corporation.
4. Characteristics of Concrete, Poured Concrete Association/Cement Association of Canada.
5. Ontario New Home Warranties Plan Act and Regulations.
6. Focus: Concrete Masonry Units, Ontario Concrete Block Association.
7. Code and Construction Guide for Housing, Ontario New Home Warranty Program Policies,
Ontario New Home Warranty Program.
8. Residential Air System Design Manual, Heating, Refrigerating and Air Conditioning Institute.
9. Architectural Specification Manual, Ontario Painting Contractors Association.
10. Problems, Causes, Cures, National Wood Flooring Association.
11. CAN/CSA-A82.1-M87 “Burned Clay Bricks”, CAN/CSA-A371-94 “Masonry Construction
for Buildings”, Canadian Standards Association.
12. 2002 Specification Guide 09300 Tile Installation Manual, Terrazzo, Tile and Marble
Association of Canada.

A2 Moisture and Wood Floors

This information is intended as a guide only.

WOOD FLOORING HAS A COMFORT LEVEL, TOO
Wood flooring will perform best when the interior environment is controlled to stay within a relative humidity range of
30 to 50 per cent and a temperature range between 15°C and 27°C. Fortunately, that’s about the same comfort range most
humans enjoy. The chart below indicates the moisture content wood will likely have at any given combination of temperature
and humidity. Note that equilibrium moisture contents in the recommended temperature/humidity range (shaded area)
coincide with the 6 to 9 per cent range within which most hardwood flooring is manufactured. Although some movement
can be expected even between 6 and 9 per cent, wood can expand and shrink dramatically outside that range.

Table 1

MOISTURE CONTENT OF WOOD
AT VARIOUS TEMPERATURES AND RELATIVE HUMIDITY READINGS
Temperature (Celsius)
-2 1.4 2.6 3.7 4.6 5.5 6.3 7.1 7.9 8.7 9.5 10.4 11.3 12.4 13.5 14.9 16.5 18.5 21.0 24.3 26.9
4 1.4 2.6 3.7 4.6 5.5 6.3 7.1 7.9 8.7 9.5 10.4 11.3 12.4 13.5 14.9 16.5 18.5 21.0 24.3 26.9
10 1.4 2.6 3.7 4.6 5.5 6.3 7.1 7.9 8.7 9.5 10.4 11.3 12.4 13.5 14.9 16.5 18.5 21.0 24.3 26.9
15 1.3 2.5 3.6 4.6 5.4 6.2 7.0 7.8 8.6 9.4 10.2 11.1 12.1 13.3 14.6 16.2 18.2 20.7 24.1 26.8
21 1.3 2.5 3.5 4.5 5.4 6.2 6.9 7.7 8.5 9.2 10.1 11.0 12.0 13.1 14.4 16.0 17.9 20.5 23.9 26.6
27 1.3 2.4 3.5 4.4 5.3 6.1 6.8 7.6 8.3 9.1 9.9 10.6 11.7 12.9 14.2 15.7 17.7 20.2 23.6 26.3
32 1.2 2.3 3.4 4.3 5.1 5.9 6.7 7.4 8.1 8.9 9.7 10.5 11.5 12.6 13.9 15.4 17.3 19.8 23.3 26.0
38 1.2 2.3 3.3 4.2 5.0 5.8 6.5 7.2 7.9 8.7 9.5 10.3 11.2 12.3 13.6 15.1 17.0 19.5 22.9 25.6
5 10 15 20 25 30 35 40 45 50 55 60 65 70 75 80 85 90 95 98
Relative Humidity (per cent)

Chart taken from National Wood Flooring Association Technical Publication No. A100.


Appendices

A3 Moisture and Windows

This chart identifies the maximum relative humidity for a given inside temperature above which
condensation will form on windows. For additional information, see the Canada Mortgage and
Housing Corporation’s (CMHC) pamphlet Moisture and Air, Problems and Remedies, available by
request from CMHC or at their website www.cmhc-schl.gc.ca

Table 2
Inside Temperature
20oC 22oC 24oC
Outside MAXIMUM RELATIVE HUMIDITY (%)
Temperature SINGLE DOUBLE SINGLE DOUBLE SINGLE DOUBLE
(oC) GLASS GLASS GLASS GLASS GLASS GLASS
- 35 3 18 3 18 3 18
- 29 5 23 5 22 5 21
- 23 8 27 7 26 6 25
- 18 12 33 11 31 10 29
- 12 17 39 16 37 15 35
-7 24 46 23 44 22 42
-1 34 55 32 52 30 49

A4 Measuring Variation from the Specified Plane Using a Plane of Reference

To measure the variation:
1) Place two blocks of equal thickness on either side of the surface you are considering.
2) Stretch a string across the top of the blocks so the string doesn’t sag; the blocks may
have to be secured from moving.
3) Measure the difference between the string and the actual surface and subtract the
thickness of the blocks.
4) Compare the result with the allowable variation in the Guidelines.
Reference Plane (string)
Block Block

Specified Plane
Actual Surface

Figure 1. Measuring actual surface variation from a specified plane using a plane of reference.


Appendices

A5 How to Conduct a Water Test

A water test shall be performed to confirm water leaks, both above and below grade. Above grade
the intent is to simulate an average, wind-driven rainfall but should never be done using full
pressure in a single-stream or pressure-altering device such as a pressure washer. This can force
water through building assemblies and flashings not intended for high-volume or high-pressure
water saturation. Below grade the intent is to simulate natural water flow around a foundation
caused by rain or snow melting where the water may inadvertently be directed towards the
foundation wall. Water penetration is considered to be bulk water coming into the basement or
accumulating near the point of entry, or dampness on the wall appearing as a result of the test,
but excludes dampness caused by condensation or other causes.

Above Grade
Use a standard garden hose and sprayer attachment. The sprayer attachment should be set on
“shower” or other similar dispersal pattern. Spray the area to be tested for not more than 10 minutes
from a minimum distance of 2 m. Have another person checking inside for the point of origin and
the length of time it takes for water to appear. Areas to be investigated should be kept dry prior to
the test.

Below Grade
Use a standard garden hose with no attachments. The hose bib should be set at about half flow to
simulate melting snow or rainfall. The water from the hose is to be directed along the face of the
foundation to allow the water to run parallel to the wall, at grade, finding its own way down the
exterior of the wall to the perimeter foundation drains. Run the water for not more than 20 minutes
checking periodically for water penetration. Identify the location and the point of entry of any water
(crack, tie rod, snap tie, honeycombing) and the length of time it takes for water to appear.


Appendices

A6 Chipped Clay Bricks

The following table is from Canadian Standards Association, CSA A82.1-M87, “Burned Clay Bricks”.

Table 3

CLAY BRICK
MAXIMUM PERMISSIBLE EXTENT1 OF CHIPPAGE FROM THE
EDGES AND CORNERS OF THE FINISHED FACE OR FACES ONTO THE SURFACE
Chippage in millimetres Chippage in millimetres
(inches) in from (inches) in from
Maximum Remaining
percentage percentage
Type allowed* § Edge Corner allowed* § Edge Corner
(1) (2) (3) (4) (5) (6) (7)
FBS2 6.35 – 7.94 9.53 – 12.7 0 – 6.35 0 – 9.53
10% or less 90 – 100%
(Smooth)† (1/4 – 5/16) (3/8 – 1/2) (0 – 1/4) (0 – 3/8)
FBS2 7.94 – 11.1 12.7 – 19.1 0 – 7.94 0 – 12.7
15% or less 85 – 100%
(Rough)‡ (5/16 – 7/16) (1/2 – 3/4) (0 – 5/16) (0 – 1/2)

* Percentage of exposed brick allowed in the wall with chips measured the listed dimensions in from an edge or corner.
† Smooth texture is the unbroken natural die finish.
‡ Rough texture is the finish produced when the face is sanded, combed, scratched, or scarified, or the die skin on
the face is entirely broken by mechanical means such as wire cutting or wire brushing.
§ Of all the units that will be exposed in place, a small percentage of the units may have chips that range in size
greater than that allowed for the majority of the units. This special allowed percentage, as shown in the second
column from the left, ranges up to 10% for FBS (smooth), and up to 15% for FBS (rough). The rest of the units
that will be exposed in place, as shown in the 5th column from the left, just conform to the maximum allowed
chippage shown in the 6th and 7th columns from the left.
Example: The units to be placed into the wall should be inspected prior to being placed. The FBS (smooth) units
will then conform to the requirements of this Table if not more that 10% of the units have edge chips greater than
6.35 mm (1/4") but less than 7.94 mm (5/16") and the remainder of the units, in this example 90% (100% - 10%),
do not have edge chips greater than 6.35 mm (1/4") in from the edge or 9.53 mm (3/8") in from the corner.

Notes
1. The aggregate length of chips shall not exceed 10% of the perimeter of the face of the brick
(CAN/CSA-A82.1-M87, s.7.3).
2. Type FBS brick is the most common type of brick used in residential construction. They are used in exposed
exterior and interior masonry walls where wider colour ranges and greater variation in sizes are allowed
(CAN/CSA-A82.1-M87, s.4.1.2). For other types of bricks, refer to CAN/CSA-A82.1-M87.

With the permission of Canadian Standards Association, material is reproduced from CSA Standard CAN/CSA-A82.1-M87, which is copyrighted by
Canadian Standards Association, 178 Rexdale Blvd., Toronto, Ontario, M9W 1R3, www.csa.ca. While use of this material has been authorized, CSA
shall not be responsible for the manner in which the information is presented, nor for any interpretations thereof.


Appendices

Using a representative sample to determine the percentages of affected bricks in Table 3.

A representative sample may be used to determine the percentage of bricks (Columns (2) and (5)
in Table 3) that have chips of specified sizes.

The representative sample (versus an isolated section of the wall with the chipped brick problem)
shall be 1 m x 1 m in size with the centre of the sample located 1.5 m (5') above the foundation in
the middle of the wall. If the sample lands on an opening (window, door, etc), it shall be moved
horizontally in the direction of the most brick in the sample so a full square metre of brick is sampled.

Individual bricks must still meet the maximum chip dimensions in Table 3.

Illustrating Brick Chippage

These illustrations are colour-coded to help describe the information in Table 3.

90%-100% 85%-100%
of the bricks of the bricks
can have can have
chips up chips up
to 3/8" in to 1/2"
from the in from
corner the corner

Smooth Not more Rough Not more
Bricks † than 10% Bricks ‡ than 15%
of the bricks of the bricks
can have can have
chips between chips between
3/8"-1/2” 1/2"-3/4"
in from in from
the corner the corner

Not more than 10% 90%-100% of the Not more than 15% 85%-100% of the
of the bricks can bricks can have of the bricks can bricks can have
have chips that are chips up to 1/4" have chips that are chips up to 5/16"
between 1/4"-5/16" in from the edge between 5/16"-7/16" in from the edge
in from the edge in from the edge


Appendices

A7 Industry Agencies

The following residential building industry agencies contributed to the development of the Guidelines.

Technical Standard Sub-committee of the Ontario Home Builders’ Association/Ontario New Home
Warranty Program Liaison Committee

Canadian Carpet Institute Ready Mixed Concrete Association of Ontario
Canadian Plywood Association Residential Carpentry Contractors Association
Canadian Window and Door Manufacturers of Greater Toronto
Association Residential Construction Control Council
Cement Association of Canada of Central Ontario
Concrete Forming Association of Ontario Residential Framing Contractors Association
of Metropolitan Toronto & Vicinity
Heating, Refrigeration & Air Conditioning Institute
Residential Roofing Contractors Association
Independent Plumbing & Heating Contractors’
of Greater Metropolitan Toronto
Association
Residential Siding Contractors Association
Low Rise Forming Association
of Greater Metropolitan Toronto
Mechanical Contractors Association of Ontario
Siding and Window Dealers Association
National Wood Flooring Association of Canada
Ontario Concrete Block Association Structural Board Association
Ontario Masonry Contractor’s Association Terrazzo, Marble and Tile Association of Canada
Ontario Painting Contractors Association The Concrete Floor Contractors Association
of Ontario


SECOND EDITION
EFFECTIVE DECEMBER 1, 2003

Tarion Performance Guidelines

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