Team Transformation Tactics for Holistic Testing and Quality (Japan Symposium on Software Testing 2023)
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The document discusses team transformation tactics for achieving holistic testing and quality within product development teams, emphasizing the importance of tackling a myriad of team challenges, such as poor communication and lack of trust. It outlines a toolbox of 12 key tactics aimed at fostering collaboration, accountability, and resilience among team members. Finally, it highlights that team culture is the foundation for successful implementation of these strategies and encourages teams to build their own toolbox progressively.
Team Transformation Tactics for Holistic Testing and Quality (Japan Symposium on Software Testing 2023)
- 1. TEAM TRANSFORMATION TACTICS FOR HOLISTIC TESTING AND QUALITY LISI HOCKE @lisihocke
- 3. DISCLAIMER @lisihocke Based on my experience
- 4. DISCLAIMER @lisihocke Based on my experience Inspired by countless people
- 5. DISCLAIMER @lisihocke Based on my experience Snapshot in time Inspired by countless people
- 6. DISCLAIMER @lisihocke Based on my experience Snapshot in time Tactics are fallible Inspired by countless people
- 7. DISCLAIMER @lisihocke Based on my experience Snapshot in time Tactics are fallible Tactics for winning as team Inspired by countless people
- 8. DISCLAIMER @lisihocke Based on my experience Snapshot in time Tactics are fallible Tactics for winning as team Teams transformed themselves Inspired by countless people
- 9. AGENDA @lisihocke Holistic Testing and Quality The Team’s Starting Point A Toolbox of Tactics The Next Step
- 10. AGENDA @lisihocke Holistic Testing and Quality The Team’s Starting Point A Toolbox of Tactics The Next Step
- 11. AGENDA @lisihocke Holistic Testing and Quality The Team’s Starting Point A Toolbox of Tactics The Next Step
- 12. AGENDA @lisihocke Holistic Testing and Quality The Team’s Starting Point A Toolbox of Tactics The Next Step
- 13. AGENDA @lisihocke Holistic Testing and Quality The Team’s Starting Point A Toolbox of Tactics The Next Step
- 14. HOLISTIC TESTING AND QUALITY WHY EVEN BOTHER? @lisihocke
- 19. HOLISTIC? @lisihocke All the time Everywhere By everyone Everything
- 20. MY EXPERIENCE IS BASED ON MY TEAMS @lisihocke
- 21. MY EXPERIENCE IS BASED ON MY TEAMS @lisihocke Product development teams
- 22. MY EXPERIENCE IS BASED ON MY TEAMS @lisihocke Product development teams Cross-functional
- 23. MY EXPERIENCE IS BASED ON MY TEAMS @lisihocke Product development teams Cross-functional Embedded hands-on
- 24. A MYRIAD OF TEAM PROBLEMS @lisihocke
- 25. A MYRIAD OF TEAM PROBLEMS @lisihocke Poor delivery
- 26. A MYRIAD OF TEAM PROBLEMS @lisihocke Poor delivery Limited communication
- 27. A MYRIAD OF TEAM PROBLEMS @lisihocke Poor delivery Limited communication Expert role thinking
- 28. A MYRIAD OF TEAM PROBLEMS @lisihocke Poor delivery Limited communication Expert role thinking Lots of handovers
- 29. A MYRIAD OF TEAM PROBLEMS @lisihocke Poor delivery Limited communication Expert role thinking Lots of handovers Poor system understanding
- 30. A MYRIAD OF TEAM PROBLEMS @lisihocke Poor delivery Limited communication Expert role thinking Lots of handovers Poor system understanding Lack of safety & trust
- 31. A MYRIAD OF TEAM PROBLEMS @lisihocke Poor delivery Limited communication Expert role thinking Lots of handovers Poor system understanding Quick to blame Lack of safety & trust
- 32. A MYRIAD OF TEAM PROBLEMS @lisihocke Poor delivery Limited communication Expert role thinking Lots of handovers Poor system understanding Quick to blame Inaction Lack of safety & trust
- 33. A MYRIAD OF TEAM PROBLEMS @lisihocke Poor delivery Limited communication Expert role thinking Lots of handovers Poor system understanding Quick to blame Inaction Lack of safety & trust Lack of transparency
- 34. A MYRIAD OF TEAM PROBLEMS @lisihocke Poor delivery Limited communication Expert role thinking Lots of handovers Poor system understanding Quick to blame Inaction Lack of safety & trust Gatekeeping Lack of transparency
- 35. A MYRIAD OF TEAM PROBLEMS @lisihocke Poor delivery Limited communication Expert role thinking Lots of handovers Poor system understanding Quick to blame Inaction Knowledge silos Lack of safety & trust Gatekeeping Lack of transparency
- 36. A MYRIAD OF TEAM PROBLEMS @lisihocke Poor delivery Limited communication Expert role thinking Lots of handovers Poor system understanding Quick to blame Inaction Knowledge silos … and many more Lack of safety & trust Gatekeeping Lack of transparency
- 37. BENEFITS OF MAKING THINGS A TEAM THING @lisihocke
- 38. BENEFITS OF MAKING THINGS A TEAM THING @lisihocke Inclusion and access
- 39. BENEFITS OF MAKING THINGS A TEAM THING @lisihocke Inclusion and access Shared knowledge & skills
- 40. BENEFITS OF MAKING THINGS A TEAM THING @lisihocke Inclusion and access Shared knowledge & skills Resilience
- 41. BENEFITS OF MAKING THINGS A TEAM THING @lisihocke Inclusion and access Shared knowledge & skills Resilience Flow for faster delivery
- 42. BENEFITS OF MAKING THINGS A TEAM THING @lisihocke Inclusion and access Shared knowledge & skills Resilience Flow for faster delivery Team accountability
- 43. BENEFITS OF MAKING THINGS A TEAM THING @lisihocke Inclusion and access Shared knowledge & skills Resilience Flow for faster delivery Team accountability Empathy & appreciation
- 44. BENEFITS OF MAKING THINGS A TEAM THING @lisihocke Inclusion and access Shared knowledge & skills Resilience Flow for faster delivery Team accountability Empathy & appreciation Increased support
- 45. BENEFITS OF MAKING THINGS A TEAM THING @lisihocke Inclusion and access Shared knowledge & skills Resilience Flow for faster delivery Team accountability Empathy & appreciation Increased support Willingness to experiment
- 46. BENEFITS OF MAKING THINGS A TEAM THING @lisihocke Inclusion and access Shared knowledge & skills Resilience Flow for faster delivery Team accountability Empathy & appreciation Increased support Willingness to experiment System understanding
- 47. BENEFITS OF MAKING THINGS A TEAM THING @lisihocke Inclusion and access Shared knowledge & skills Resilience Flow for faster delivery Team accountability Empathy & appreciation Increased support Willingness to experiment System understanding Better relationships
- 48. BENEFITS OF MAKING THINGS A TEAM THING @lisihocke Inclusion and access Shared knowledge & skills Resilience Flow for faster delivery Team accountability Empathy & appreciation Increased support Willingness to experiment System understanding Better quality outcome Better relationships
- 49. BENEFITS OF MAKING THINGS A TEAM THING @lisihocke Inclusion and access Shared knowledge & skills Resilience Flow for faster delivery Team accountability Empathy & appreciation Increased support Willingness to experiment System understanding Better quality outcome Better relationships Stronger team
- 50. THE TEAM’S STARTING POINT KNOW WHAT YOU CAN EXPECT @lisihocke
- 51. A NOTE ON POWER & INFLUENCE @lisihocke Power bases (French & Raven) https://bit.ly/power-bases Impact over intention https://bit.ly/impact-over-intention
- 52. TIME IS OF THE ESSENCE @lisihocke
- 53. TIME IS OF THE ESSENCE @lisihocke Changes takes time
- 54. TIME IS OF THE ESSENCE @lisihocke Changes takes time Sowing seeds is worth it
- 55. TIME IS OF THE ESSENCE @lisihocke Changes takes time Sowing seeds is worth it Don’t run too fast for people to follow
- 56. TIME IS OF THE ESSENCE @lisihocke Changes takes time Sowing seeds is worth it Don’t run too fast for people to follow It might not be the right time yet
- 57. TIME IS OF THE ESSENCE @lisihocke Changes takes time Sowing seeds is worth it Don’t run too fast for people to follow It might not be the right time yet Setbacks are a given
- 58. OBSERVE BEFORE YOU CHOOSE A TACTIC @lisihocke
- 59. OBSERVE BEFORE YOU CHOOSE A TACTIC @lisihocke Context matters
- 60. OBSERVE BEFORE YOU CHOOSE A TACTIC @lisihocke Context matters Look for pain points, needs, concerns, fears, wishes
- 62. PICK YOUR BATTLES @lisihocke Focus with impact in mind
- 63. PICK YOUR BATTLES @lisihocke Focus with impact in mind Preserve your energy
- 64. DARE TO TRY, AND TRY AGAIN @lisihocke
- 65. DARE TO TRY, AND TRY AGAIN @lisihocke We can only change ourselves
- 66. DARE TO TRY, AND TRY AGAIN @lisihocke We can only change ourselves Take courage and take action
- 67. A TOOLBOX OF TACTICS CHOICE SELECTION @lisihocke
- 68. WHAT’S IN THE BOX? @lisihocke 1. People first 2. Meet people where they are 3. Show, don’t tell 4. Make sharing the default 5. Build on existing energies 6. Optimize for flow 7. A bit better every day 8. Change the narrative 9. Build resilience in 10. Work through conflict 11. Make space for everyone 12. Optimism goes a long way (Here’s room for more)
- 70. PEOPLE FIRST @lisihocke Show curiosity to foster relationships 1
- 71. PEOPLE FIRST @lisihocke Show curiosity to foster relationships Appreciate what’s working well 1
- 72. PEOPLE FIRST @lisihocke Show curiosity to foster relationships Appreciate what’s working well Contribute hands-on to build trust 1
- 73. PEOPLE FIRST @lisihocke Show curiosity to foster relationships Appreciate what’s working well Contribute hands-on to build trust Help and ask for help 1
- 74. MEET PEOPLE WHERE THEY ARE @lisihocke 2
- 75. MEET PEOPLE WHERE THEY ARE @lisihocke Don’t assume, learn 2
- 76. MEET PEOPLE WHERE THEY ARE @lisihocke Don’t assume, learn Speak their language 2
- 77. MEET PEOPLE WHERE THEY ARE @lisihocke Don’t assume, learn Speak their language Work where they work 2
- 78. MEET PEOPLE WHERE THEY ARE @lisihocke Don’t assume, learn Speak their language Work where they work Accept they can only go at their own pace 2
- 80. SHOW, DON’T TELL @lisihocke Let people experience it 3
- 81. SHOW, DON’T TELL @lisihocke Let people experience it Encourage to experiment 3
- 82. MAKE SHARING THE DEFAULT @lisihocke 4
- 83. MAKE SHARING THE DEFAULT @lisihocke Share access 4
- 84. MAKE SHARING THE DEFAULT @lisihocke Share access Share knowledge 4
- 85. MAKE SHARING THE DEFAULT @lisihocke Share access Share knowledge Share load, including glue work 4
- 86. MAKE SHARING THE DEFAULT @lisihocke Share access Share knowledge Share load, including glue work Share pain 4
- 87. MAKE SHARING THE DEFAULT @lisihocke Share access Share knowledge Share load, including glue work Share pain 4 Share credit
- 88. BUILD ON EXISTING ENERGIES @lisihocke 5
- 89. BUILD ON EXISTING ENERGIES @lisihocke Shape the system 5
- 90. BUILD ON EXISTING ENERGIES @lisihocke Piggyback on existing practices Shape the system 5
- 91. BUILD ON EXISTING ENERGIES @lisihocke Piggyback on existing practices Shape the system Build on intrinsic motivation 5
- 93. OPTIMIZE FOR FLOW @lisihocke Discover faster ways to collaborate 6
- 94. OPTIMIZE FOR FLOW @lisihocke Discover faster ways to collaborate Stop starting, start finishing 6
- 95. OPTIMIZE FOR FLOW @lisihocke Discover faster ways to collaborate Stop starting, start finishing Slow down to go fast 6
- 96. A BIT BETTER EVERY DAY @lisihocke 7
- 97. A BIT BETTER EVERY DAY @lisihocke Be okay with good enough 7
- 98. A BIT BETTER EVERY DAY @lisihocke Be okay with good enough Take tiny steps 7
- 100. CHANGE THE NARRATIVE @lisihocke Reframe the situation 8
- 101. CHANGE THE NARRATIVE @lisihocke Reframe the situation Tell it into existence 8
- 103. BUILD RESILIENCE IN @lisihocke Focus on enabling 9
- 104. BUILD RESILIENCE IN @lisihocke Focus on enabling Refrain from solo work 9
- 105. BUILD RESILIENCE IN @lisihocke Focus on enabling Refrain from solo work Go away to test it out 9
- 107. WORK THROUGH CONFLICT @lisihocke Put the fish on the table before it rots 10
- 108. WORK THROUGH CONFLICT @lisihocke Put the fish on the table before it rots Don’t assume, ask 10
- 109. MAKE SPACE FOR EVERYONE @lisihocke 11
- 110. MAKE SPACE FOR EVERYONE @lisihocke Cater to people’s needs 11
- 111. MAKE SPACE FOR EVERYONE @lisihocke Cater to people’s needs 11 Hear all voices
- 112. MAKE SPACE FOR EVERYONE @lisihocke Cater to people’s needs Opt for joint decisions that get lived 11 Hear all voices
- 113. OPTIMISM GOES A LONG WAY @lisihocke 12
- 114. OPTIMISM GOES A LONG WAY @lisihocke Radiate confidence we can figure this out together 12
- 115. OPTIMISM GOES A LONG WAY @lisihocke Radiate confidence we can figure this out together Celebrate all the things 12
- 116. MY TOOLBOX OF TACTICS @lisihocke 1. People first 2. Meet people where they are 3. Show, don’t tell 4. Make sharing the default 5. Build on existing energies 6. Optimize for flow 7. A bit better every day 8. Change the narrative 9. Build resilience in 10. Work through conflict 11. Make space for everyone 12. Optimism goes a long way (Here’s room for more)
- 117. SO WHAT ABOUT TESTING AND QUALITY? @lisihocke
- 118. SO WHAT ABOUT TESTING AND QUALITY? @lisihocke Team culture is the foundation for everything
- 119. THE NEXT STEP OVER TO YOU @lisihocke
- 120. GET STARTED WITH A FIRST STEP @lisihocke
- 121. BUILD YOUR OWN TOOLBOX AS YOU GO @lisihocke
- 122. WE’RE NOT ALONE ON THIS JOURNEY @lisihocke
- 123. THANK YOU! www.lisihocke.com @lisihocke Together we can move the world, step by step
- 124. THANK YOU! www.lisihocke.com @lisihocke Together we can move the world, step by step iconfinder.com/icons/4737440 | iconfinder.com/icons/392502 iconfinder.com/icons/9111294 | iconfinder.com/icons/6622970