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Teamwork Ain’t
Always Easy
Doc Norton
@DocOnDev
http://cache.gawkerassets.com/assets/images/lifehacker/2010/12/work_with_you.jpg
Doc Norton
Doc Norton
!
Global Director of
Engineering Culture
!
doc@groupon.com
@DocOnDev
Doc Norton
!
Global Director of
Engineering Culture
!
doc@groupon.com
@DocOnDev
Husband
Doc Norton
!
Global Director of
Engineering Culture
!
doc@groupon.com
@DocOnDev
Husband Father
Grandfather
3 Things
3 Things
1. Simple Team Decisions
3 Things
1. Simple Team Decisions
2. Forming the Right Team
3 Things
1. Simple Team Decisions
2. Forming the Right Team
3. Thinking in Parallel
https://www.flickr.com/photos/redwoodphotography/4356518997
Simple Team Decisions
Should we offer Peet’s Coffee?
https://www.flickr.com/photos/keokiseu/4719166647
Should we offer Peet’s Coffee?
https://www.flickr.com/photos/keokiseu/4719166647
Should we offer Peet’s Coffee?
Fist To Five
Should we offer Peet’s Coffee?
Disagree. I
Require
Changes
Needs
Discussion.
I Have
Change!
Suggestions
Desire
Discussion.
Have Minor
Concerns
Not in Total
Agreement,
but Will
Support
Good Idea, I
Will Work
For It
Great Idea, I
Will Lead
the Charge
Fist To Five
Now You Try It
https://www.flickr.com/photos/escalepade/2527644208
Disagree. I
Require
Changes
Needs
Discussion.
I Have
Change!
Suggestions
Desire
Discussion.
Have Minor
Concerns
Not in Total
Agreement,
but Will
Support
Good Idea, I
Will Work
For It
Great Idea, I
Will Lead
the Charge
Should We Move On?
https://www.flickr.com/photos/shootingbrooklyn/3139702827
https://www.flickr.com/photos/ancientartpodcast/9222256275
Does Collaboration Mean Everyone?
What kind of chairs should we purchase?
Top of the line Herman Miller.
Those chairs are a scam. Get the $120 chair from OfficeBarn.
I like the conference room chairs.
Lumbar support, please.
It doesn’t matter to me, but we could each buy our own.
I don’t really care, but I personally like leather chairs.
What kind of chairs should we purchase?
Top of the line Herman Miller.
Those chairs are a scam. Get the $120 chair from OfficeBarn
I like the conference room chairs.
Lumbar support, please.
What kind of chairs should we purchase?
It doesn’t matter to me, but
we could each buy our own.
I don’t really care, but I
personally like leather
chairs.
Forming the Right Team
http://static.awkwardfamilyphotos.com/wp-content/uploads/cache/2009/07/ingrid-flag-corps1/1766431281.jpg
Collaboration Contracts
https://www.flickr.com/photos/socialeurope/4303414729
Collaboration Contracts
https://www.flickr.com/photos/socialeurope/4303414729
Explain Consult Agree Advise Inquire
I will Explain
my reasoning
for this
decision
I will Consult
with others
before making
this decision
I will Agree with
others on this
decision
I will Advise the
decision maker
I will Inquire
about the
decision
Collaboration Contracts
https://www.flickr.com/photos/socialeurope/4303414729
Explain Consult Agree Advise Inquire
I will Explain
my reasoning
for this
decision
I will Consult
with others
before making
this decision
I will Agree with
others on this
decision
I will Advise the
decision maker
I will Inquire
about the
decision
Joe Alice Thom, Susan
Art, Arnie,
Janet, Frank
Collaboration Contracts
https://www.flickr.com/photos/socialeurope/4303414729
Explain Consult Agree Advise Inquire
I will Explain
my reasoning
for this
decision
I will Consult
with others
before making
this decision
I will Agree with
others on this
decision
I will Advise the
decision maker
I will Inquire
about the
decision
Joe
Alice, Thom,
Susan
Art, Arnie,
Janet, Frank
Collaboration Contracts
https://www.flickr.com/photos/socialeurope/4303414729
Explain Consult Agree Advise Inquire
I will Explain
my reasoning
for this
decision
I will Consult
with others
before making
this decision
I will Agree with
others on this
decision
I will Advise the
decision maker
I will Inquire
about the
decision
Joe
Alice, Thom,
Susan
Art, Arnie,
Janet, Frank
Alice, Thom,
Arnie, Frank
Susan, Art Janet, Joe
Collaboration Contracts
https://www.flickr.com/photos/socialeurope/4303414729
Explain Consult Agree Advise Inquire
I will Explain
my reasoning
for this
decision
I will Consult
with others
before making
this decision
I will Agree with
others on this
decision
I will Advise the
decision maker
I will Inquire
about the
decision
Joe
Alice, Thom,
Susan
Art, Arnie,
Janet, Frank
Susan, Thom
Alice, Art, Arnie,
Frank
Janet, Joe
Now You Try It
https://www.flickr.com/photos/escalepade/2527644208
Start-Up Software Company
Agilistration
http://www.tusn.org/wp-content/uploads/2014/01/startup-books.jpg
Make a Name Card
1.Facilitator
2.CEO
3.HR Manager
4.Engineering Lead
5.Office Administrator
6.Project Manager
7.CFO
8.QA Engineer
9.Engineer
10.Designer
11.Engineer
12.GOTO 8
Make a Name Card
Explain Consult Agree Advise Inquire
I will Explain
my reasoning
for this
decision
I will Consult
with others
before making
this decision
I will Agree with
others on this
decision
I will Advise the
decision maker
I will Inquire
about the
decision
1.Choose Conference Room Chairs

2.Create an Engineering Recruiting Process

3.Marketing Plan for Agilistration
4.Select a Testing Strategy & Tools
Run Some Contracts
10 minutes
We’ve got the right team…
http://career.groupon.de/wp-content/uploads/2012/09/Team-Groupon-after-B2Run-1024x523.jpg
Why are decisions so difficult?
http://www.luvistsuk.com/wp-content/uploads/2013/01/Boring-meeting.jpg
Extroversion
Sensing
Thinking
Judging
Introversion
Intuition
Feeling
Perception
Different Personalities
Myers Briggs Types
http://randommization.com/wp-content/uploads/2013/12/Star-Wars-Myers-Briggs-Personality-Type.jpg
Different Personalities
Can’t we all just get along?
http://fc07.deviantart.net/fs70/f/2010/202/f/1/Myers_Briggs_Star_Trek_Edition_by_loqutor.jpg
Different Personalities
Can’t we all just get along?
http://adeptgamer.com/forum/attachments/mbti_pony-jpg.97/
Different Personalities
Can’t we all just get along?
Different Perspectives
Different Perspectives
Different Perspectives
Different Perspectives
http://www.mwg-bayreuth.de/tl_files/bilder_allg/Fach%20Religion%20und%20Ethik/ethik_fachschaft.png
And I blame these dudes.
-10
0
10
20
30
40
Q1 Q2 Q3 Q4 Next
Trend % Profit
Combine all this and …
-10
0
10
20
30
40
Q1 Q2 Q3 Q4 Next
Trend % Profit
I’ve seen this before.
Let’s try ...
As a matter of
fact...
Yes, but I
feel...
That will never work
because...
This is an
AWSOME opportunity!
We’re
Doomed
Combine all this and …
Neutral, objective,
only concerned
with facts and
figures
The emotional
view,
just what you
feel, no
justification
needed
Careful and
cautious, the
“devil’s advocate”,
points out the
weakness in ideas
Sunny and
positive, covers
hope and positive
thinking
Associated with
fertile growth,
creativity and
new ideas
Cool, the color of
the sky, above
everything else,
the organizing hat
Six Thinking Hats
Six Thinking Hats
Sequence Example
Six Thinking Hats
Sequence Example
Six Thinking Hats
Sequence Example
Six Thinking Hats
Sequence Example
Six Thinking Hats
Sequence Example
Six Thinking Hats
Sequence Example
Six Thinking Hats
Sequence Example
Six Thinking Hats
Sequence Example
Six Thinking Hats
Sequence Example
Six Thinking Hats
Sequence Example
Six Thinking Hats
Sequence Example
Now You Try It
https://www.flickr.com/photos/escalepade/2527644208
Open a new office for sales and
development of Agilistration in Palo Alto.
!
We have $2.4M
!
Additional funding from employees, then
friends and family.
Proposal
Neutral, objective,
only concerned
with facts and
figures
The emotional
view,
just what you
feel, no
justification
needed
Careful and
cautious, the
“devil’s advocate”,
points out the
weakness in ideas
Sunny and
positive, covers
hope and positive
thinking
Associated with
fertile growth,
creativity and
new ideas
Cool, the color of
the sky, above
everything else,
the organizing hat
Six Thinking Hats
Palo Alto Sales and
development
office for
Agilistration.
!
We have $2.4M
!
Additional funding
from employees,
then friends and
family.
Parting Thoughts
“[Argument] completely lacks a constructive, creative
or design element. It was intended only to discover
the 'truth' not to build anything.”
Edward DeBono
“No one person, no one alliance, no one nation, no
one of us is as smart as all of us thinking together.”
James Stavridis (Navy Admiral)
Parting Thoughts
Teamwork Ain’t
Always Easy
Doc Norton
@DocOnDev
http://cache.gawkerassets.com/assets/images/lifehacker/2010/12/work_with_you.jpg
Thank You

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