Tech and Ethics
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The document discusses the role of technology in career decision-making and job searching, highlighting ethical concerns and the need for competent use of online assessments and tools. It emphasizes the importance of critical evaluation of career information and strategies for maintaining a healthy balance in technology use while considering privacy and client confidentiality. Additionally, the text outlines ethical standards and strategies for career practitioners in providing online services, including navigating state regulations and client interactions.
Tech and Ethics
- 1. Walk the Line: Balancing the Pulls of Technology Deb Osborn, PhD 2/24/17
- 2. Agenda • Explore how technology can enhance career decision making and job searching • Identify red flags of misuse • Review relevant ethical standards • Outline strategies to help clients and career practitioners walk the line of healthy technological use in their lives
- 4. consider A client brings in some career test results from a free test on the Internet. She is very excited about the suggestion that she would be “matched” to being an electrical engineer. When you ask about the test, you realize it is a color test where the person is given a list of careers that best match the color preferences of the individual.
- 6. Ethical Concerns • Purpose of the test, client’s need? • Test quality – psychometric properties for online use • Client privacy, confidentiality, records • Qualifications of the developer • Are clients referred to qualified career practitioners? • Practitioner competencies
- 7. How might you proceed?
- 8. A better way
- 9. What about other career assessments? What ethical standards need to be considered?
- 10. Section e: Evaluation, Assessment & Interpretation • Assessment – valid, reliable • Competence to use/interpret assessment instruments • Informed consent in assessment • Cultural sensitivity • Instrument selection, administration, interpretation
- 11. Options knowledge • Consider: A 19-year-old college sophomore is in the process of making an occupational decision that will impact her selection of courses in her accounting major. • Where might you direct her?
- 13. Examples of Socially-constructed career information
- 15. Career information literacy • Recognize that career information is needed, followed by the capacity to locate, evaluate, and effectively use the information. • Evaluating - a core element of digital literacy. Involves capacity to: • Understand the nature of career information online, • Analyze the origins of the career information, and • Consider the usefulness of the career information • We have a responsibility to teach individuals and clients to be critical consumers of all information.
- 16. Apps • A client wants to focus on career decision making. Her counselor is a great fan of the app, Unstuck, and believes it will be helpful in the process. Ethical concerns & strategies?
- 17. Ethical concerns • Does it work for the intended concern? • Privacy/confidentiality • Time involved for training? • Career provider competence in using the app • Cultural considerations • Imposing values-recommendations can impact relationship • Consider that these apps could be considered telehealth.
- 18. strategies • Contact app developer • HIPPA complaint for data collection, storage, sharing? • Advise client on potential security risks • how to protect privacy • how to lock mobile device • how to erase data if device is stolen • how to handle requests from apps for permissions to share information, access private information, etc. • Use/recommend apps that have privacy protections • Remember recommendations can have repercussions on the relationship.
- 19. Online service delivery • A career practitioner has decided to extend their services through providing on-line career advising. • A currently unemployed individual reaches out via email and says: • “There’s a job fair coming up, and I’d like to go to it, but I’m very introverted and nervous about going up to employers and selling myself to them. I get really nervous that I’m going to say something stupid. I get so overwhelmed that I stumble all over my words and turn red. Can you help me?” • Potential client issues? • Ethical issues?
- 20. Ethical issues (section f) • Knowledge & Competency, Laws & Statutes, Outside Assistance • Informed Consent, Disclosure, Confidentiality & Security • Client Verification • Providing Online Services-Benefits/Limitations, Boundaries, Technology-Assisted Services, Access, Communication Differences in Electronic Media, Using Assessments in Electronic Media • Records • Web Maintenance &Technology Development • Social Media Providing Career Services Online, Technology, & Social Media
- 21. What if? You are here Client is here
- 22. What does the law say? • Most say that counseling takes place where the client is. • Check with licensing board of your client’s state!
- 23. For What? • Rules and regulations • How do they differ from your state? • Must you be licensed in the client’s state?
- 24. For example, disclosure laws of Washington Colorado Washington Colorado
- 25. Wisconsin vs. Colorado • Who: Certified counselors and certified advisors • When: Prior to starting • Who: every unlicensed psychotherapist, licensee, certificate holder, or registrant • When: During initial client contact Wisconsin Colorado
- 28. Distance Counseling Considerations • Who is the client? • What do I charge? How will I charge? • What services do I provide? Backup plan for tech failures? • How will I screen? • Policy on serving those outside my state • How do I protect confidentiality/privacy? • How do I evaluate my services? • Distance Credentialed Counselor: http://www.cce- global.org/DCC
- 29. Specific Strategies? “There’s a job fair coming up, and I’d like to go to it, but I’m very introverted and nervous about going up to employers and selling myself to them. I get really nervous that I’m going to say something stupid. I get so overwhelmed that I stumble all over my words and turn red. Can you help me?”
- 30. Ethical concerns with the strategies? • Cultural sensitivity • B6-Records and Documentation-creating, maintaining, storing, disposing • Counselor competency
- 31. What if? During the conversation, the client becomes very upset and threatens to commit suicide?
- 32. Ethical standards to keep in mind • B1. Respecting Client Rights • Confidentiality/privacy, diversity considerations, exceptions • B3: Information shared with others • Treatment teams, confidential settings, transmitting confidential information • B5-Cilents lacking capacity to give informed consent • B6-Records and Documentation-creating, maintaining, storing, disposing SECTION B: Confidentiality, Privileged Communication, & Privacy
- 33. Red flags of misuse?
- 34. Red flags of misuse • Pre-occupied with thoughts about being online • Need to spend more time online to get the same level of satisfaction • Staying online longer than intend; lying about online use • Withdrawal symptoms when attempting to cut back • Use technology as an escape • Pressured to respond immediately to the smartphone • Constant checking even when there is no indication of a ring/vibrate (phantom) • Neglecting face-to-face relationships; prefer virtual world to real world • Ignoring activities/hobbies previously enjoyed • Changes in mood, motivation, attitude; anxious when away from device
- 35. Strategies for a healthy balance?
- 36. Strategies for a healthy balance • Honestly evaluate online use. Consider a behavior chart for a week. • Identify the triggers for use & build other coping skills. • Boredom, stress/anxiety, escape, loneliness • Identify and restructure the underlying thoughts • Challenge, alter, change (cognitive restructuring) • Discuss/set boundaries • Don’t have to respond to every notification immediately • Set distinct times/places/# of times for responding to emails/checking SM.. • Consider removing social media apps so they can only be checked at a computer. • Strengthen face-to-face relationships. Set aside time for these.
- 37. Challenge: How to Stay Current
- 39. Strategies – Google Alerts • Daily alerts in email format • Based on search terms you identify
- 40. Guess which?
- 41. 10. Yelp 9.Quora 8. Tumblr 7. LinkedIn 6. P*interest 5. Instagram 4. Reddit 3. Twitter 2. Youtube 1. Facebook
- 42. Twitter Lists
- 43. Twitter Lists • Read your favorite Tweeps • Organize by subject • Save time (don’t have to scroll through hundreds of posts or remember who you ilke reading
- 44. Find People Who Love Technology Tweeps: @TechnologyTwins @counselingtech; @CareerTechForum; @dsosborn; @Melissa_Venable; @PeterCarey NCDA Technology Committee; Tech Tips technologytwins.wordpress.com
- 45. conclusion • Balancing technology use can be like walking a tightline • As career service providers, we can model balance • In our own lives • In our decisions for using technology as an intervention • Our ethical standards provide a support for us • Our association and colleagues also provide support & strategies
- 46. Connect With Us! technologytwins.wordpress.com • Deb Osborn • https://twitter.com/dsosborn • https://www.linkedin.com/in/debosborn • dosborn@fsu.edu • Melissa Venable • https://twitter.com/Melissa_Venable • https://www.linkedin.com/in/melissavenable • https://www.pinterest.com/melissaavenable/ • melissa@onlinecolleges.net @TechnologyTwins
Editor's Notes
- #5: Any ethical concerns? How would you proceed?
- #13: But she might also have already been looking in other places….
- #14: What about these?
- #15: Socially constructed career information So what is our responsibility here?
- #18: Does it save/share client information? Is there a social aspect ? How will the app be used?
- #19: security risks of toggling on the ability for app developers to be notified of “bugs” with apps. Show the client where to toggle OFF such permissions within the app if privacy is desired. Telehealth – legal practice, licensure – check with the state board.
- #20: Client issues: lack of knowledge, self-esteem, lack of experience
- #21: screening
- #26: Very specific information: 11 points
- #29: what if suicidal, homicidal? Or a minor? Set password, use webcam Encryption Consider social media policy
- #30: -anxiety management techniques, thought control/cognitive restructuring, “mock interview,” emailing links, worksheets, suggesting apps Client issues: lack of knowledge, self-esteem, lack of experience
- #32: Suicide assessment – but what if you determine that the risk is elevated and imminent? Need to have collected information before – real address, emergency contacts. Need to have a plan for if/when this happens.
- #33: B1-some apps share information, not everyone will like/prefer using tech/apps/sm, suicidal online clients B3-sharing docs (dropbox, emails – may not have the highest securities) B5-minors –verifying who you are
- #34: 1 in 8 Americans suffer from problematic Internet use (International Journal of Neuropsychiatric Medicine) 6-10% of smartphone users show signs of Internet addiction Can bring chemical changes in the brain similar to those caused by substance abuse disorder
- #35: 1 in 8 Americans suffer from problematic Internet use (International Journal of Neuropsychiatric Medicine) 6-10% of smartphone users show signs of Internet addiction Can bring chemical changes in the brain similar to those caused by substance abuse disorder
- #37: Behavior chart: what, when, what’s happening, how am I feeling, what am I thinking? Boundaries: Don’t take the tablet to bed.
- #38: Dab v. Salt bae
- #40: Google alerts Find those who are doing and follow them Twitter Lists
- #42: Quora-question answering site; surprised? Why do we need to know these?
- #45: NCA monthly