Technology Lab June 2020 - Where to begin in your digital transformation journey - Workgrid
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The document outlines a strategy for enhancing the digital workplace by prioritizing employee experience, emphasizing streamlined workflows and improved communication. It discusses creating employee personas, mapping journeys, and incrementally delivering improvements while capturing feedback. Furthermore, it provides practical examples of customer implementations and highlights the need for a flexible, outcome-driven design for digital experiences.
Technology Lab June 2020 - Where to begin in your digital transformation journey - Workgrid
- 1. 1 Accelerating your Digital Workplace Strategy… Putting employees at the center.
- 2. 2 Our mission is to make work simpler, more efficient and engaging.
- 3. 3 An Intelligent Employee Experience Unleash the power of your workforce with an intelligent work experience that instantly modernizes your digital workplace, simplifies the work day, and improves employee experience. Workgrid empowers you with: • Streamlined workflows • Proactive reminders • Simplified task management • Personalized communications • ... and much more!
- 4. 4 Agenda 01 02 Putting employee experience at the center of your digital workplace strategy 03 Real example customer stories in practice04 Architecting for today and beyond Getting started…tips for digital workplace success
- 5. 5 Putting Employee Experience at the Center of your Digital Workplace Strategy
- 6. 6 Employee-first Digital Workplace Strategy Employee Experience Ownership Putting employees at the Center Where to start? maximizing value
- 8. 8 HR Comms IT Finance Procurement Help Desk Launch mobile support Roll out new expense tool. Revamp onboarding Think Broadly About Employee Experience Ownership Launch chat support
- 9. 9 HR Comms IT Finance Procurement Help Desk Employees Experience Layer Take a Holistic Approach… Employees don’t care about what system a transaction is in. They just want to get things done and get back to the important work they are doing.
- 11. 11 Understand Employees Create Employee Personas Map Employee Journey Conduct User Studies & User Journeys
- 12. 12 Journey Mapping- Think Broadly Recruit Onboarding Develop Retain Offboard Employee Experience: How employees think and feel during every single touchpoint of their journey through the company Identifying moments that matter is an important first step, but you have to also think broadly and think from the employees’ perspective
- 13. 13 Journey Mapping- Think Broadly How do performance reviews work? How do I get access to email on my mobile device? What’s the norm around team activities and events? What is our work travel policy? Can I look for other opportunities within the company? When is my next 1:1 with my manager? How do I enroll in new training opportunities?
- 15. 15 Don’t Boil the Ocean • Start small with incremental delivery • Consider high volume or high emotion • Capture feedback, every step of the way • Involve employees in the process • Continuous delivery
- 16. 16 Architecting for Digital Workplace Success Digital Experience Layer Future-proof foundation & platform How to effectively deliver digital experiences that put the employee in the center Outcome Driven Design
- 18. 18 Experience Layer Approach Digital Experience Layer
- 19. 19 Experience Layer Is the employee in danger of missing an important deadline? What’s critical for an employee to know right now? What transactions need the employee or manager’s attention? Digital Experience Layer Alerts Forms Approvals Tasks Reminders
- 20. 20 Digital Experience Layer EXPERIENCE SYSTEMS GREAT GREAT Having Your Cake and Eating it TooIt’s the best of both worlds
- 21. 21 HR System Time Management System Planning System Active Directory Payroll IT Asset Management System Microservices Example
- 23. 23 Outcome Driven Design A typical employee process – taking a day off for vacation
- 24. 24 Outcome Driven Design A simple and enjoyable employee process based on intent
- 26. 26 Getting the foundation right Open & Extensible Platform Flexible and easy to integrate Support multi-channel & multiexperience delivery Modernize legacy systems
- 28. 28 Start with a Use Case #1
- 29. 29 Start at the Beginning Employee Onboarding This large financial institution is transforming their employee experience from the start of the employee lifecycle: onboarding through the first few weeks of employment.
- 30. 30 The tasks and processes required to onboard can feel disjointed and frustrating Human Resources Information Technology Your Department Your Manager New Employee The Reality of Onboarding
- 31. 31 Building a great experience takes into account the full picture Human Resources Information Technology Your Department Your Manager My Onboarding Plan New Employee An Employee-Centric Onboarding
- 32. 33 Start with High Volume/High Impact Processes #2
- 33. 34 Make Frustrating Experiences Better Aggregating Employee Experience This Fortune 100 Telecommunications made it simple to engage with IT Services from the company intranet.
- 34. Thank you! Brett Caldon Co-founder and CEO BrettCaldon @BMCaldon