Tensions in Managing Change
Download as PPTX, PDF3 likes2,299 views
The document discusses the reasons for the high failure rate of organizational change, identifying factors like lack of leadership, resources, and resistance. It highlights various tensions that arise during change, such as those between constraints and freedom, past and future, and individual and organizational goals, emphasizing that these tensions cannot be fully resolved. It suggests that effective communication, clear rationale, and employee involvement can help mitigate these tensions and promote successful change.
Tensions in Managing Change
- 1. DR. JIM BOHN PRO/AXIOS MINNEAPOLIS, MINNESOTA, USA
- 2. The failure rate of organizational change.
- 3. WHY DO CHANGES FAIL? SOME REASONS ARE OBVIOUS: •Lack of leadership •Lack of resources •“Resistance” (although research is giving us new insight into this issue).
- 4. CHANGES WITHIN THE CHANGE There is more than meets the eye in a ‘normal’ change.
- 5. Centralization Process Constraint Decentralization “Empowerment” Freedom The TENSION of CONSTRAINT vs. FREEDOM
- 6. The TENSION of PAST vs. FUTURE Things worked well in the past We need to look to the future
- 7. THE TENSION OF EXECUTIVE VS. STAFF VIEWPOINTS I wish they understood what I do every day. I wish they understood what I do every day.
- 8. THE TENSION OF TEAM VS. ORGANIZATIONAL GOALS This team rocks! This team rocks! This team rocks! This team rocks! “We’ll need to change the team structure to support the change.”
- 9. THE TENSION OF INDIVIDUAL VS. ORGANIZATIONAL GOALS What’s in it for me? What’s in it for us? Promotion? Pay increase? Wall Street visibility? Improved Revenues?
- 10. • The TENSION of CONSTRAINT vs. FREEDOM • The TENSION of PAST vs. FUTURE • The TENSION of EXECUTIVE vs. STAFF viewpoints THE TENSION OF TEAM VS. ORGANIZATIONAL GOAL THE TENSION OF INDIVIDUAL VS. ORGANIZATIONAL GOALS
- 11. THESE TENSIONS EXIST IN THE HEARTS AND MINDS OF EVERY TEAM MEMBER AFFECTED BY A CHANGE. • The TENSION of CONSTRAINT vs. FREEDOM • The TENSION of PAST vs. FUTURE • The TENSION of EXECUTIVE vs. STAFF viewpoints THE TENSION OF TEAM VS. ORGANIZATIONAL GOALS THE TENSION OF INDIVIDUAL VS. ORGANIZATIONAL GOA
- 12. SO … WHAT’S THE RESOLUTION TO THESE TENSIONS?• THERE IS NO RESOLUTION: THESE TENSIONS WILL REMAIN. • THERE IS NO COOKBOOK THAT WILL CONTROL EVERY UNFORESEEN SITUATION IN A CHANGE. • THERE IS NO PERFECT ANSWER AND NO “ONE-SIZE- FITS-ALL”.
- 13. These tensions cannot be completely resolved - but we can work with human motivation to reduce them …1. PEOPLE WILL ALIGN AROUND AN EQUITABLE COMMON GOAL THAT THEY UNDERSTAND. 2. PEOPLE NEED TO BE REMINDED OF THE GOAL. 3. PEOPLE NEED TO BE REWARDED FOR ACHIEVING THE GOAL.
- 14. These tensions cannot be completely resolved - but… we can reduce them … 1. EFFECTIVELY COMMUNICATE THE GOAL. 2. PROVIDE A CLEAR RATIONALE FOR THE CHANGE. 3. PROVIDE AN OPPORTUNITY FOR EMPLOYEE ‘VOICE’ INTO THE PROCESS.
- 15. PRO/AXIOS • We offer plainspoken guidance for those who do the work. • Check out the Rapid Diagnostic @ www.ProAxios.com • info@proaxios.com • 651-302-1574 • Minneapolis, MN, USA 8/6/2013 Organizational Insight Leading to Organizational Transformation