Tenvis IPROBOT 3 English User Manual

TENVIS Technology Co., Ltd

User Manual
For H.264 Cameras

Version 1.0.0

Catalogue
Basic Operation ......................................................................................................................... 3
Hardware Installation ........................................................................................................ 3
Search Camera ................................................................................................................... 3
For Internet Explorer ......................................................................................................... 6
Playback Record Files................................................................................................. 9
View Pictures ........................................................................................................... 10
For Non-IE Web Browsers (Safari, Chrome, Firefox, etc) ................................................. 10
Camera Settings ....................................................................................................................... 12
System ............................................................................................................................. 12
Device Time ............................................................................................................. 13
User Management ................................................................................................... 14
Pan/Tilt .................................................................................................................... 14
Reboot ..................................................................................................................... 14
Other Settings .......................................................................................................... 14
Update ..................................................................................................................... 15
Reset Settings .......................................................................................................... 15
Network ........................................................................................................................... 16
IP and Port ............................................................................................................... 16
Wireless Network .................................................................................................... 17
UPnP ........................................................................................................................ 18
Alarm ............................................................................................................................... 18
Email Alert ............................................................................................................... 18
Motion Detection .................................................................................................... 21
Sound Detection ...................................................................................................... 22
Video................................................................................................................................ 22
On Screen Display .................................................................................................... 22
Video Mask .............................................................................................................. 23
Video Quality ........................................................................................................... 23
Record On TF Card or NAS ............................................................................................... 24
Record On TF Card ................................................................................................... 24
Record On NAS ........................................................................................................ 25
Remote View & Mobile Phone View ....................................................................................... 26
Notice:
Certain functions mentioned in this manual may vary according to camera's model. For
example, pan and tilt function are for Pan/Tilt enabled cameras only.
When motion detection and/or sound detection are enabled especially during the night,
false alarm might occur because of sudden change in light. Thus it is not considered as a
product defect, and TENVIS is not responsible for the resulting loss.

2

Basic Operation
This section will focus on basic operation of the interface including pan/tilt, video, audio, etc.
For more information about mobile phone operation, please refer to Quick Start Guide.

Hardware Installation
Open the package. Mount the antenna (for cameras with detachable antenna). Connect the
camera to your router by a network cable and plug it in with the provided AC adapter.

For basic viewing operation, please refer to Page 8 of Quick Start Guide and follow the guide
step by step.
If you need to view your camera feed from the browser and for more information on the
advanced features of the camera, please continue to browse this manual.

Search Camera
Run H264 Searcher.exe for Windows or Run H264 Search Tool.dmg for Mac to Install H264
Search Tool in your PC.

3

Drag TENVIS H.264 Camera Search Tool into Applications to install the search tool in MAC.

After installation, run
launchpad for Mac.

on desktop for Windows or

in

4

Local IP
Subnet Mask
Gateway / Router
S/N / UID
Name
IP Address

Netmask / Subnet
Mask
Default Gateway /
Router
Service Port / Internet
Port
MAC / MAC address
Internet URL
DNS1 / DNS2

Your computer’s IP address
Your computer’s subnet Mask
Your computer’s Gateway/Router’s IP address
Camera’s serial number or P2P
Camera’s display name which is set to distinguish it from other
devices on your network
Camera’s local network IP address, which is used to view the
camera on the same local network. Specify a unique IP address for
your network camera.
Specify the mask for the subnet the network camera is located on
Specify the IP address of the default gateway (router) used for
connecting devices attached to different networks and network
segments
Camera’s communications port which is set to send video and
audio data, the default port is 8001
Camera’s Ethernet address
Camera’s remote view URL. You can click Open to view the camera
from Internet after you finish the Internet View configuration.
DNS automatically converts the names we type in our Web browser
address bar to the IP addresses of Web servers hosting those sites.
You can ask your ISP or copy your PC’s configuration.

Double click the IP shown in the search tool, the search tool will open your default web
browser and redirect to the camera’s URL.
Usability of camera’s functions depends on web browsers. Currently only Internet Explorer
supports full functionalities. Cameras in non-IE web browser do not support 2-way audio,
record to PC, zoom and management of video recordings. Thus we recommend viewing the
camera in Internet Explorer.

5

For Internet Explorer
1. After inputting the camera’s LAN or Internet access URL in IE browser, the login window
shows. The camera will ask you to install the web browser plug-in. Click “allow” or
download it from the link shown on screen.

2. Then login the camera, the camera’s username and password will be required. The
default username and password are admin.

6

3. Login to camera again to watch the live video.

Instructions of the buttons of main panel
Click this button for camera settings
View screenshots stored on your computer.
View video clips stored on your computer and SD card
Logout of camera
Zoom in (Only works in IE)
Zoom out (Only works in IE)
Receive audio from the camera
(only available for camera with 2-way audio/ only available using IE)
7

Send audio to the camera
(only available for the camera with 2-way audio/ only available
using IE)

There are 4 direction keys and the center button is rotation.
(only available for camera with Pan/Tilt)

Preset

Cruise

Preset positions are IP camera's memorized P/T positions. Once you
set a preset position, you do not need to pan the camera to your
preferred position. You simply press the preset button that
corresponds to the preset you want to see and the camera will
move to that position automatically.
Set preset position; this camera supports 16 preset positions with 4
groups. Group A, B C and D.
(only available for the camera with Pan/Tilt)
Go a specific preset position you have set
Delete a preset position
Cruise for each group of preset position. For example once start
cruise group A of preset position, the camera will go preset A1 to
A2 to A3 to A4 then go back to A1 automatically and repeat it.
Start cruise (only available for camera with Pan/Tilt)
Stop cruise (only available for camera with Pan/Tilt)
Changed the resolution of the video, there are 9 options:

Resolution

Auto, 1280*720, 1152*648, 1024*576, 960*540, 832*468,
768*432, 640*480 and 320*240.

Invert the video horizontally and vertically
Adjust the brightness of the video
Adjust the contrast of the video
Take snapshot with the camera (only available using IE)
Record video to PC, you can change the path in the settings menu
(only available using IE)

8

Playback Record Files

Click

to view record files. This function is working in IE only.

Local File means the file in your PC.

The composition of the file name of Local file:
Location
Record file’s location of your PC
Stream
The stream of the record file.
Camera IP
Camera’s IP address
Date and time
The date and time of the record file. Such as “130528174502“ means
2013-05-28 17:45:02

TF card/ NAS file means the file in TF card or NAS. When TF card is inserted and NAS is
enabled, all record file in TF card will be transfer to NAS automatically. NAS with FTP protocol
does not support playback function, so no file will be searched, so login your FTP server
directly to get the record file.

The composition of the file name of TF card or NAS file:
1. Type and location Such as “/net0/”
2. SN
The camera’s SN
3. Date
The data of record file
4. Time
The time of the record file, such as 163033 means 16:30:33
5. Action
If the filename contains “M” at the end, it means that recording is
triggered by motion detection (Motion).
If the filename contains “A” at the end, it means that recording is
triggered by sound detection.
9

And you can click delete button

and save button

to delete it or download it to local

PC.

View Pictures
Click
to view the snapshots saved in your local PC. You can view and delete them here.
This function is working in IE only.

For Non-IE Web Browsers (Safari, Chrome, Firefox, etc)
1. Download QuickTime from Apple and install it.

10

2. Accept run QuickTime plug-in in the web browser.

Here are the details of the difference of the functions.
IE
2-way audio
√
Record to PC
√
Zoom
√
Playback
√
View Pictures
√
Cruise
√
Resolution

1280*720, 1152*648,
1024*576, 960*540,
832*468, 768*432, 640*480
and 320*240

Non-IE web browser
×
×
×
×
×
×
1280*720, 1152*648,
1024*576, 960*540,
832*468 and 768*432

11

Camera Settings
Click this Settings Button

for camera Settings. There are 2 kinds of settings,

normal settings and advanced settings. Click

and get the

advanced settings.
Notice:
1. Certain functions mentioned in this manual may vary according to camera's model. For
example, pan and tilt function are for Pan/Tilt enabled cameras only.
2. Advanced settings require certain amount of background knowledge of computer
science, we do not recommend you to change the settings if you are not sure the
settings’ functions

System
System Status
System Information & Storage Devices

Device’s Name
S/N

Camera’s Name. Only shows in IE (setting can only be changed
or entered within the camera-search tool).
Camera’s serial number
12

Software Ver.
Release Date
Hardware Ver.
Date/Time
Picture Path
Video Path
TF card

Network Storage
Status

Camera’s software version
Software’s release date
Camera’s hardware version
Camera’s date and time
The path of the snapshot when you click snapshot button, click
it and change it to another path. It only works in IE.
The path of the video file when you click record button, click it
and change it to another path. It only works in IE.
The TF card’s total and free volume. You can click Format button
to format TF card. If your camera does not detect a TF card, it
will show “-“.
The URL information of network storage (NAS)
The status of network storage (NAS)

Device Time
Camera’s time setting

Current device time
Current device time zone
Automatically adjust clock
for daylight saving time
Sync With NTP Server

NTP Server

Camera’s time and you can click Synchronize with PC to
match it with your computer’s time
Time zone of the place that the camera is located
Once your time is daylight saving time, click it to synchronize
Once you enable this, you can no longer synchronize
camera‘s time with your PC‘s. Instead, the camera will
synchronize the time from time server.
Time server of the network which is connected to the camera

Tips:
1. What is a NTP server?
NTP server is a server computer that reads the actual time from a reference clock and
13

distributes this information to its clients using network. Your camera will get the correct time
through an NTP sever by offering the time zone of its location.

User Management
Adding and updating user accounts

Defined user contains 3 different permission levels.
Setup: Be able to change the camera’s settings.
Control PTZ: Be able to control camera’s PTZ.
DelVideoFile: Be able to delete camera’s video file on your PC or TF card.

Pan/Tilt
Camera’s Pan/Tilt and preset setting (only available for cameras with Pan/Tilt function).

PT Speed
Direction

Speed for Pan/Tilt which is also the speed for preset movements
includes 5 speed options.
When you hang the camera under ceiling, Select Upside Down will
help you get correct direction.

Reboot
Press reboot hyper-link to restart the camera.

Other Settings
This is an advanced setting, click Open advanced settings to access these settings.

14

Snapshot Interval
Automatically Reboot
RTSP doesn't require password
Onvif doesn't require password
Disable P2P

The interval of E-mail alert snapshots
The camera reboots itself at the required time
Allow access to RTSP stream without authentication (not
recommended).
Allows access to ONVIF protocol without authentication
(not recommended)
Disable P2P function of Quick Start Guide

Update
This is an advanced setting (only works using the Internet Explorer).
Update the device to the latest firmware version which can be found on our official website.
http://www.tenvis.com/download

Notice:
1. Please choose proper update package for your camera model.
2. Use an Ethernet cable NOT WI-FI to connect to your camera during the update process.
3. Make sure that the camera is not unplugged during the update process.
4. The whole process may take about 2-3 minutes. Please wait until camera reboots.
5. Please update only with the help of a professional in case of problems while updating.
6. TENVIS is not responsible for improper update attempts that lead to camera crash.
7. It only works in Internet Explorer.

Reset Settings
This is an advanced setting.
You can click reset button to reset the camera to default settings. Please do so only if you
want to delete all the settings you have done in the camera.

15

Network
IP and Port
The Camera’s Basic Network Settings

Address Type
IP

NetMask
Default Gateway
MAC
DNS1 /DNS2
Port

Enable or disable obtaining IP address from DHCP server automatically. If
it is enabled, IP address and other items cannot be changed manually.
Camera’s local network IP address, which is used to view the camera in
the same local area network.
Specify a unique IP address for your network camera.
Specify the mask for the subnet the network camera is located on
Specify the IP address of the default gateway (router) used for connecting
devices attached to different networks and network segments
The camera’s wired MAC address.
DNS (Domain Name Service) provides the translation of host names to IP
addresses of your network
Camera’s communications port which is set to send video and audio data

If you want to access the cam from Internet (outside your local network) or via mobile
devices (iPhone, Smartphone, Touchpad, etc) and your router does not support fixed
IP-addresses within the DHCP-range then you should get help by an experience
IT-specialist to setup your router to be able to access the cam from Internet.
If your cam shall be used within Wi-Fi mode, you should setup the wireless options
and restart the camera and come back to this menu to finalize the IP-address and
Port-settings.
The reason is that the cam gets a new MAC-address during Wi-Fi-mode and the
IP-address provided by the router (when using DHCP) changes correspondingly.

16

Wireless Network
Configuring WI-FI connection

SSID
Key

Select your wireless SSID in the list.
Enter your wireless password and click OK to set up wireless.

After entering the wireless settings the cam should be rebooted and all further
activities should be made in Wi-Fi mode.
The cam gets a new MAC-address during Wi-Fi mode and the IP-address provided by
the router (when using DHCP) changes correspondingly.

This is an advanced setting. Configuring the camera’s DDNS for remote view

DDNS Provider
Account
Password
Dynamic Domain Name
Status

This camera supports multiple DDNS provider, select one of them
and click Register to get an account.
Enter the DDNS account.
Enter the DDNS password.
It is the remote URL of your camera.
The DDNS’ status

Tips:
1. What is DDNS?
DDNS (Dynamic DNS) is a service that maps Internet domain names to IP addresses. Thus we
do not need to know the changing IP address in order to view the camera through the
relevant DDNS server.

17

UPnP
It is an advanced setting. Universal Plug and Play (UPnP) is architecture for peer-to-peer
network connectivity and it will connect to the IP camera from Internet more seamlessly

Enable
External Port
Status

Enable UPnP
The external port of port forwarding or port mapping. We
recommend you enter the internal Port, such as 8001.
The status of UPnP

Notice:
As UPNP is also easily affected by router or firewall, sometimes it may show failed status. If
this happens, please forward the camera’s port on your router manually. Whether UPNP
succeeds or not, it will not affect the camera’s remote access.
To be able to use UPnP your router must be enabled to allow UPnP-mode.
Be carefully, because UPnP not only opens a port for the camera. All other units within your
network are also able to open free accessible ports to internet and function for incoming
request from internet enabling to access your computers. So this is a potential security risk!
Ask an experience IT specialist to assist you, if you are not familiar with NAT/Port forwarding
on your router.

Alarm
Notice:
When motion detection and/or sound detection are enabled especially during the night,
false alarm might occur because of sudden change in light. Thus it is not considered as a
product defect, and TENVIS is not responsible for the resulting loss.

Email Alert
Once the motion detection alarm is enabled, camera will send snapshots to the specified
email when it detects moving objects.

18

Enable e-mail alert
SMTP Server
Port (default 25)
Account
Password
Sender's email address
Recipient's email address

Enable e-mail alert
Sending emails provider ‘s SMTP server address
Service port of SMTP server. For Gmail, it is 587. For other
email service providers, please search on the Internet.
Email address for sending the alert email
Sender email’s login password
Email address for sending the alert email
E-mail address for receiving the alert email

E-mail Alert Configuration
Enable e-mail alert: Enable it
SMTP Server: The SMTP (short for Simple Mail Transfer Protocol) works like a post assistant,
handling the sending of emails from the camera to an email server. SMTP Server receives
outgoing mail messages from users to the mail recipients they are intended for.
If your sender email provider is a public server, you can search the IP address of the email
provider’s SMTP server or DDNS from Google.
If your sender email provider is a private one, you can consult with the email provider’s
customer service.
Port: Service port of SMTP server which you can get with the above procedure
Account is your own email account that you use to login to the SMTP server. Sometimes this
is also the email address but in most cases it is a separate account id.
Password: The password you use to login to the SMTP server which is also the sender email
password.
Sender's email address: The sender’s email address must correspond to the account, port
and SMTP-server settings above.
Recipient's email address is the email account that accepts the email alerts and we suggest
that you make it a different email from the sender email.
Then click OK and Send a test e-mail. Once it says OK that means the camera has set up
e-mail settings.
19

Notice:
1. Please check the IP settings of the camera if it failed the test
2. There might be some delay for motion detection alarm since it is related to the network
condition and the service quality of the sender email’s provider. Thus it is beyond the control
of IP camera.
3. If you still cannot receive any email alert after receiving the test email, please check
your spam box and add your sender email address in the trust list of the recipient email once
your find it in spam.

Tips:
The email alert is sent via sender email’s provider server which is an SMTP server. Once the
camera signs in to the SMTP server, the email alert will be delivered to the recipient email
after getting SMTP server’s authentication. Therefore, the sender email, recipient email and
the SMTP server are all required.

20

Motion Detection

Set up motion
detection area
Sensitivity
Actions to Take
Notify in Video

Hold [CTRL] key and select area on the video by mouse left key to
select detecting areas
The sensitivity of the motion detection alarm which contains 6 levels
The actions to take when the camera detects movements
There will be a symbol

Record

Send alert E-Mail
Valid Time

shows in video when the camera

detects moving objects which is only available for IE browser
Video will be recorded on NAS, TF card or computer according to your
settings. Please note that if you are using IE browser to watch live feed
when the motion alarm is triggered, video files will be also saved on
your computer
Sending alert pictures to the specified email when the camera detects
the movements
Up to 4 Time Slots can be set

21

Sound Detection

Enable sound detection
Sensitivity
Actions to Take
Notify in Video

Enable sound detection
The sensitivity of the motion detection alarm which contains 10
levels.
The actions to take when the camera detects sounds
There will be a symbol

Record

Send alert E-Mail
Valid Time

shows in video when the

camera detects sounds which is only available for IE browser.
Video will be recorded on NAS, TF card or computer according to
your settings. Please note that if you are using IE browser to
watch live feed, video files will be also saved on your computer
Sending alert pictures to the specified email when the camera
detects sounds
4 Time Slots can be set

Video
On Screen Display
The information shows on the video

Device Name
Date/Time
User Defined

Show device name on the video
Show device’s data and time on the video
Show user defined text on the video
22

Notice:
1. User Defined information on mobile devices cannot exceed six characters or it will not be
properly displayed!

Video Mask
You can define mask area on your video for privacy protection.

Hold [CTRL] key and select area on the video by mouse left key to select mask areas

Video Quality
This is an advanced setting. You can adjust the
Power Frequency
Adjust your power frequency to get flicker-free video
Stream
Main stream is the most
Resolution
Resolution of video
Output
Variable Bitrate and Constant Bitrate.
Variable Bitrate will use less bandwidth, but will affect the video
quality on moving objects.
Constant Bitrate will use more bandwidth, but will provide better
video quality on moving objects.
Frames per second
How many Frames per second but will provide better video quality on
moving objects.
23

Bitrate
Gap of I-Frame

The bit rate of the video
Video buffer for motion recordings. The bigger the number is, the
more key frame there will be.

Record On TF Card or NAS
Record On TF Card

Size-limit of Video File(M)

Time-limit of Video
File(seconds)
Time-length of video
recording triggered by
alarm(seconds)
Stream to record
Record Audio
Preset time periods for
record
Time Slot

The record file’s size limit. Unit is MB. Size is only relevant for
permanent recordings and if not delimited by “time-limit of
video file”.
The record file’s time limit. Unit is second.
Time limit is only relevant for permanent recordings and if not
delimeted by “size-limit of video file”.
The record file’s time limit triggered by alarm. Unit is second.

Choose which stream to record. Valid for permanent recording
as well as recording on motion/sound-detection.
Whether record audio In video file. Valid for permanent
recording as well as recording on motion/sound-detection.
Constant recording. To record video at defined times regardless
of the alarm.
Up to 4 Time Slots can be set

24

Record On NAS

Enable Net Storages
Protocol

Account
Password
Host

Enable recording to NAS
Select which kind of NAS the camera connects to.
SMB/CIFS
Server Message Block (SMB), also known as Common Internet File
System (CIFS) operates as an application-layer network protocol
mainly used for providing shared access to files. If your NAS
support SMB/CIFS protocol please choose this. Windows share
folder is based on this protocol.
NFS
NFS stands for Network File System, It is a client/server system
that allows users to access files across a network and treats them
as if they resided in a local file directory. If your NAS supports this
protocol, please choose this.
FTP
FTP, short for File Transfer Protocol, is used to transfer files
between computers on a network. If your NAS supports this
protocol, please choose this. This is very common. But FTP
protocol does not support remote playback.
Your NAS’ account provided by your NAS service/device provider.
Your NAS’ password provided by your NAS service/device
provider.
Your NAS’ IP address or hostname. Notice that no “http://” is
required.
25

Shared Name
Server Directory
Sub-Directory

Save snapshots to
network storage

Strategy

Your NAS’ Share Name provided by your NAS service/device
provider. It is for SMB/CIFS Protocol only.
Your NAS’ Server Directory provided by your NAS service/device
provider. It is for NFS Protocol only.
It is for FTP Protocol only, the name of sub- directory if you want
to record to sub- directory. If you want to record to root folder,
leave it blank will be OK.
If you not only want to record to NAS, but also want to save
snapshots to your NAS, you can enable this.
Notice: Once enabled, no E-mail alert will be sent any more as the
snapshots will all go into your NAS.
Delayed
Save videos to camera built-in storage or TF card first and then
upload to network server. Please enable this option with low
bandwidth. Size of file is limited to 3MB if TF card is not inserted.
Suitable for short time record (for example, Alarm triggered video
recording)
Realtime
Real-time upload should require enough bandwidth; lack of
adequate bandwidth may cause frame loss. Suitable for long-time
video recording.

Notice:
1. Remote playback is not supported if FTP is selected
2. The Camera uses its S/N to create a sub-directory on the server, and save all its files
there. This allows several IP Cameras to use the same destination
3. All TF card record file will upload to NAS if record to NAS is enabled. If a TF card is
present, it is used as a backup storage whenever the network connection fails. When the
connection is restored, files on TF card will be uploaded to the server

Remote View & Mobile Phone View
Please check Quick Start Guide for remote view and mobile phone view.
If you want to view the camera by web browser remotely, please set up DDNS and port
forwarding.
For more information of port forwarding, please understand we cannot provide a common
solution as there are too many router brands. Please Google your router’s brand of port
forwarding or visit our website for help. Thank you.
http://www.tenvis.com

26

Tenvis IPROBOT 3 English User Manual

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