Milvia Rastrelli: "European Vocational Education & Training for eInclusion Facilitators"

Telecentre-Europe Summit - Case VET4e-I
European Vocational Education & Training (VET) Solution
for e-Inclusion Facilitators [LEONARDO DOI Project – 2009/2011]
A sustainable road to digital content innovation,
digital and social inclusion and innovation

www.efacilitator.eu/wordpress 27-28/10/2011

Our road towards innovation

1.
A Partnership with relevant networks of
telecentres, large social, cultural and educational
NGOs, expert bodies, VET agency and University
to connect knowledge hubs for experience,
practice, know-how and resources exchange
among digital inclusion stakeholders

VET4e-i project funded by LLP/Leonardo 2


2.
Defined and promoted the Professional Intermediary
Profile of the e-Facilitator for Social Inclusion as
developer of key competences of users at risk for their
empowerment in a Knowledge Society and Economy



3.
• Initial Extensive Cross-country Research to identify:
• Training gaps and demand of potential users
• Profiles, Roles and tasks inside of the Telecentres
• Profile of the Telecentres



4.
• Designed and developed an online training
curriculum that matches the identified needs
and it is based on a participative distance
learning environment Web 2.0-based, and in
user-centered didactics.



5. Tested 12 modules of a curriculum of 31 that insist
on 3 main areas:
– Telecentre management, entrepreneurship,
sustainability, organisation
– Target-oriented didactics/tools (Elderly people;
migrants; youth in search for a job, offenders, disabled,
gender issues, …)
– Technical : digital skills, digital literacy workshops, web
2.0 advanced environments, open source, etc.



5. a. Main gaps/demand (837 p.):

• Facilitators: economic planning and
management, negotiating and networking,
facilitating users in an advanced use of web 2.0.,
use of online platforms to train people
[assistance to access Internet/public services and
face-to-face training prevailing]



5. b. Main gaps/demand (837 p.):

• Telecentres/NGOs: online training on ICT and
on other topics
[assistance to access Internet/public services and
face-to-face training prevailing]



6. Main figures
• 837 enrolled trainees (2,2 times more than exp.)
• 380 actually trained
• 75% of them got the final certificate
• 96% of them would like to attend other modules and a
large part would pay for it
• 89% believe that they will work better in the telecentres



7. Best achieved Learning outcomes

• Working in a network
• Using online platforms to train users
• Facilitating users with different needs



8. Sustainability

• The Recognition of the profile of the “e-Facilitator
for social inclusion” goes ahead:
• having activated National/Regional VET recognition
processes
• Attempt to go for a “European qualification” or
“certification” under the umbrella of some
referential Europe-wide organisation


8. Sustainability

• European scalability via a common curriculum
of/for eFacilitators to be transferred to other MS to
be enriched through different practices, contents and
didactics



8. Sustainability
• Upgrade the quality of contents/ICT :
– Via applied research on social and technological issues,
– with quality plans to upgrade training performances
– adapting them to specific context needs through
methods that give value to the cultural differences and
to their merging and mixing up (transculturation)



8. Sustainability
• The project contributed to define some actions of
the Gdansk Roadmap on Digital Inclusion

• The project partners aim to work in other European
programs to exploit different project’s outcomes



8. Sustainability

• New key stakeholders to enrich the
knowledge hubs, improve training contents,
and expand the range of services


An innovative Large NGOs/Telecentres-based partnership

• 8 partners from 5 European MS: Bulgaria, France, Germany, Italy and Spain.

3 consulting bodies (sfs/TUDO, and 2 specialised firms D-O-T- and L’APIS) plus:
– ICT Development (Bulgaria): 150 e-Facilitators working in 120 telecentres across the
country (they offer 10 types of courses in the area of ICT to around 200.000 end users).

– La Ligue (France): an increasing number of e-Facilitators working in multimedia
centres belonging to its 102 federations and 30,000 member associations, complemented
by INFREP’s 33 training centres.

– ARCI (Italy; 5.600 local centres/1.1 M members): 750 e-Facilitators working
(after an initial training course) in 272 PAAS centres in Tuscany (35.000 registered users),
approx. 114 SPRAR integration operators and about 50 immigration info-points operators
with some e-facilitation tasks and skills.

– Fundación Esplai (Spain): 3.413 e-Facilitators trained by its Spanish Telecentre
Academy from 2005 (31 online modules covering their different needs). More than 1M
end users served by the trained e-Facilitators. <100 of them employed in Esplai.

VET4e-i project funded by LLP/Leonardo 12/10/2010 16

eFacilitator for Social Inclusion’s Roles
Proposed classification, by level of complexity of services provided:

Level 1 - On demand assistance: he/she reacts to users’ demands of help in ICT access/use

Level 2 - Training: Provider of Digital Literacy Training with a social orientation

Level 3 - User’s individual empowerment: Provider of Social Inclusion Services to guide the
digital autonomy of the users within the Information and Knowledge-based Society

Level 4: Delivering community services and social innovation projects contributing to
local/regional SMART economies

VET4e-i project funded by LLP/Leonardo 12/10/2010 17

Milvia Rastrelli: "European Vocational Education & Training for eInclusion Facilitators"

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