Testing documents: A quick introduction to usability testing for Clarity International London
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The document provides an introduction to usability testing, defining usability as the effectiveness, efficiency, and satisfaction with which specified users can achieve specified goals in a given context. It outlines the process of usability testing, which involves observing real users performing tasks and analyzing the data to diagnose problems and recommend changes. The document emphasizes the importance of usability in various applications, including legal documents and user interfaces.
Testing documents: A quick introduction to usability testing for Clarity International London
- 1. Testing documents A quick introduction to usability testing Clarity International London meeting 28 January 2016 Caroline Jarrett Effortmark Ltd @cjforms
- 2. 2 Image credit: Caroline Jarrett
- 3. 3 Image credit: Caroline Jarrett
- 4. Usability: use something to do something “The extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use.” ISO 9241:11 https://www.iso.org/obp/ui/#iso:std:iso:9241:-11:ed-1:v1:en
- 5. Usability: use something to do something “The extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use.” ISO 9241:11 https://www.iso.org/obp/ui/#iso:std:iso:9241:-11:ed-1:v1:en
- 6. 6 Image credit: Caroline Jarrett
- 7. Usability of a sign • The product • The users • The specified goal • The context of use
- 8. Usability testing: watching a user try to achieve the goal • Participants are real users • Participants do real tasks • You observe and record what participants do • You think about what you saw: – Analyze data, – Diagnose problems, – Recommend changes. • Make changes and test again Image credit: Caroline Jarrett
- 9. Usability test of a sign • Work out how long it will take you to walk to the station
- 10. Work out how long it will take you to walk to the station 10 Image credit: Caroline Jarrett
- 11. Usability testing: watching a user try to achieve the goal • Participants represent real users • Participants do real tasks • You observe and record what participants do • You think about what you saw: – Analyze data, – Diagnose problems, – Recommend changes. • Make changes and test again Image credit: Caroline Jarrett
- 12. Work out how long it will take you to walk to the station 12 Image credit: Caroline JarrettImage credit: Caroline Jarrett
- 13. Testing legal documents can be a bit trickier 13 APPLE, ISSUER, AND THEIR LICENSEES, AFFILIATES, AND LICENSORS MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CERTIFICATES, ITUNES CARDS OR CODES, CONTENT CODES, ALLOWANCES, OR THE ITUNES STORE, APP STORE, MAC APP STORE, OR IBOOKS STORE, INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT THAT A GIFT CERTIFICATE, ITUNES CARD OR CODE, CONTENT CODE, OR ALLOWANCE IS NONFUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH GIFT CERTIFICATE, ITUNES CARD OR CODE, CONTENT CODE, OR ALLOWANCE. THESE LIMITATIONS MAY NOT APPLY TO YOU. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY ALSO HAVE ADDITIONAL RIGHTS. http://www.apple.com/legal/internet-services/itunes/us/terms.html
- 16. Usability: use something to do something “The extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use.” ISO 9241:11 https://www.iso.org/obp/ui/#iso:std:iso:9241:-11:ed-1:v1:en
- 18. 18 5.1 Quiet enjoyment The Tenant may peaceably hold and enjoy the Premises during the Term without any interruption by the Landlord or any person lawfully claiming under or in trust for the Landlord except as permitted by this Lease.
- 19. 19 5.1 Quiet enjoyment The Tenant may peaceably hold and enjoy the Premises during the Term without any interruption by the Landlord or any person lawfully claiming under or in trust for the Landlord except as permitted by this Lease. Familiar Unfamiliar
- 20. 20 Martin is renting a small unit in a shopping centre for use as a second- hand bookshop on a short lease. He's negotiated a rent of £4000 a year. Cash flow is tight so he wants to know exactly what he has to pay and on what date, and whether there will be any extras. Helps with answer Doesn’t help
- 21. Usability test of a clause • What did we learn?
- 22. Choose a pair of topics that are relevant to the goal If the specified goal is… You might ask users to mark up … Provide an answer Helps with answer Doesn’t help Explain an obligation Helps to explain Confuses / unhelpful Record an agreement Point of agreement Point of disagreement Create confidence Increases confidence Decreases confidence Use familiar words Familiar words Unfamiliar words
- 23. Usability: use something to do something “The extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use.” ISO 9241:11 https://www.iso.org/obp/ui/#iso:std:iso:9241:-11:ed-1:v1:en
- 24. Usability testing: watching a user try to achieve the goal • Participants are real users • Participants do real tasks • You observe and record what participants do • You think about what you saw: – Analyze data, – Diagnose problems, – Recommend changes. • Make changes and test again Image credit: Caroline Jarrett
Editor's Notes
- #23: If the specified goal is… Provide an answer You might ask users to mark up … Helps with answer Doesn’t help If the specified goal is… Explain an obligation You might ask users to mark up … Helps to explain Confuses / unhelpful If the specified goal is… Record an agreement You might ask users to mark up … Point of agreement Point of disagreement If the specified goal is… Create confidence You might ask users to mark up … Increases confidence Decreases confidence If the specified goal is… Use familiar words You might ask users to mark up … Familiar words Unfamiliar words