Testing & Interviewing.ppt
- 1. Testing and Interviewing Candidates
- 2. Opinion Quiz • Imagine you are in first job interview and “interviewer” offers a handshake to you. Will you give handshake? • YES or NO?
- 3. Opinion Quiz • Imagine you are in final job interview with HR and “interviewer” offers a handshake to you. Will you give handshake? • YES or NO?
- 5. Why Careful Selection is Important The importance of selecting the right employees • Organizational performance always depends in part on subordinates having the right skills and attributes. • Recruiting and hiring employees is costly. • The legal implications of incompetent hiring • EEO laws and court decisions related to nondiscriminatory selection procedures • The liability of negligent hiring of workers with questionable backgrounds
- 6. Basic Testing Concepts Reliability • The consistency of scores obtained by the same person when retested with the identical or equivalent tests. • Are the test results stable over time? Test validity • The accuracy with which a test, interview, and so on measures what it purports to measure or fulfills the function it was designed to fill. • Does the test actually measure what we need for it to measure?
- 7. How to Validate a Test Step 1: Analyze the job • Predictors: job specification (KSAOs) • Criterion: quantitative and qualitative measures of job success Step 2: Choose the tests • Test battery or single test? Step 3: Administer the test • Concurrent validation • Current employees’ scores with current performance • Predictive validation • Later-measured performance with prior scores Step 4: Relate Test Scores and Criteria • Correlation analysis • Actual scores on the test with actual performance Step 5: Cross-Validate and Revalidate • Repeat Step 3 and Step 4 with a different sample of employees.
- 8. TestingProgramGuidelines 1. Use tests as supplements. 2. Validate the tests. 3. Monitor your testing/selection program 4. Keep accurate records. 5. Use a certified psychologist. 6. Manage test conditions. 7. Revalidate periodically.
- 9. EqualEmploymentOpportunity(EEO)Aspectsof Testing • A organization must be able to prove: • That its tests are related to success or failure on the job (validity) • That its tests don’t unfairly discriminate against minority or nonminority subgroups (disparate impact). • EEO guidelines and laws apply to all selection devices, including interviews, applications, and references. • Testing alternatives if a selection device has disparate impact: • Institute a different, valid selection procedure that does not have an adverse impact. • Show that the test is valid—in other words, that it is a valid predictor of performance on the job. • Monitor the selection test to see if it has disparate impact. Not in Pakistan
- 10. Application • Major types of tests used by employers • Basic skills tests (45%) • Drug tests (47%) • Psychological tests (33%) • Use of testing • Less overall testing now but more testing is used as specific job skills and work demands increase. • Screen out bad or dishonest employees • Reduce turnover by personality profiling • Source of tests • Test publishers
- 11. Testing • Types of tests • Specialized work sample tests • Numerical ability tests • Reading comprehension tests • Clerical comparing and checking tests • Online tests • Telephone prescreening • Virtual “inbox” tests • Online problem solving tests
- 12. Types of Tests • Tests of cognitive abilities • Intelligence Tests • Tests of general intellectual abilities that measure a range of abilities, including memory, vocabulary, verbal fluency, and numerical ability. • Aptitude tests • Tests that measure specific mental abilities, such as inductive and deductive reasoning, verbal comprehension, memory, and numerical ability. • Tests of motor abilities • Tests that measure motor abilities, such as finger dexterity, manual dexterity, and reaction time. • Tests of physical abilities • Tests that measure static strength, dynamic strength, body coordination, and stamina. Self Study
- 13. Measuring Personality and Interests • Personality tests • Tests that use projective techniques and trait inventories to measure basic aspects of an applicant’s personality, such as introversion, stability, and motivation. • Disadvantage • Personality tests—particularly the projective type—are the most difficult tests to evaluate and use. • Advantage • Tests have been used successfully to predict dysfunctional job behaviors and identify successful candidates for overseas assignments. Self Study
- 14. Other Tests • Interest inventories • Personal development and selection devices that compare the person’s current interests with those of others now in various occupations so as to determine the preferred occupation for the individual. • Achievement tests • Test that measure what a person has already learned—“job knowledge” in areas like accounting, marketing, or personnel. • Web-Based (Online) testing • Eliminates costly and inefficient paper-and-pencil testing processes. • Allows for role-playing by applicants. • Use of computer-based scoring eliminates rater bias. • Provides immediate scoring and feedback of results to applicants. • Can be readily customized for specific jobs. Self Study
- 15. Work Simulations • Management Assessment Center • A simulation in which management candidates are asked to perform realistic tasks in hypothetical situations and are scored on their performance. • Typical simulated exercises include: • Leaderless group discussion • Management games • Individual presentations • Objective tests • The interview
- 16. Work Simulations (cont’d) • Video-Based situational testing • A situational test comprised of several video scenarios, each followed by a multiple choice question that requires the candidate to choose from among several courses of action. • While the evidence is mixed, the results suggest that video-based situational tests can be useful for selecting employees. • The miniature job training and evaluation approach • Candidates are trained to perform a sample of the job’s tasks, and then are evaluated on their performance. • The approach assumes that a person who demonstrates that he or she can learn and perform the sample of tasks will be able to learn and perform the job itself. Self Study
- 17. BackgroundInvestigationsandReferenceChecks • Extent of investigations and checks • Reference checks (87%) • Background employment checks (69%) • Criminal records (61%) • Driving records (56%) • Credit checks (35%) • Reasons for investigations and checks • To verify factual information provided by applicants. • To uncover damaging information. Self Study
- 18. ReferenceCheckingForm Figure 6–7 (Verify that the applicant has provided permission before conducting reference checks) Candidate Name: Reference Name: Company Name: Dates of Employment: (From: and To:) Position(s) Held: Salary History: Reason for Leaving: Explain the reason for your call and verify the above information with the supervisor (including the reason for leaving) 1. Please describe the type of work for which the candidate was responsible. 2. How would you describe the applicant’s relationships with coworkers, subordinates (if applicable), and with superiors? 3. Did the candidate have a positive or negative work attitude? Please elaborate 4. How would you describe the quantity and quality of output generated by the former employee? 5. What were his/her strengths on the job? 6. What were his/her weaknesses on the job? 7. What is your overall assessment of the candidate? 8. Would you recommend him/her for this position? Why or why not? 9. Would this individual be eligible for rehire? Why or why not? Other comments? Source: Society for Human Resource Management, © 2004. Self Study
- 19. BackgroundInvestigationsandReferenceChecks(cont’d) • Sources of information for background checks: • Former employers • Current supervisors • Commercial credit rating companies • Written references • Legal limitations on background checks • Privacy Act of 1974 • Fair Credit Reporting Act of 1970 • Family Education Rights and Privacy Act of 1974 (and Buckley Amendment of 1974) • Freedom of Information Act of 1966 • 1990 Americans with Disabilities Act (ADA) • Reference providers’ concerns • Fear of legal reprisal for defamation • Not wanting to damage the applicant’s chances • Helping to get rid an incompetent employees Self Study
- 20. UsingPre-EmploymentInformationServices • Concerns about checking applicant histories • Various equal employment laws discourage or prohibit the use of such information in employee screening. • Courts view making employment decisions based on someone’s arrest record as unfairly discriminatory. • The EEOC says a poor credit history should not by itself preclude someone from getting a job. Self Study
- 21. Checking Background Information • Step 1—Disclosure and authorization. • Inform the employee/applicant that a report will be requested and obtain written authorization. • Step 2—Certification. • The employer must certify to the reporting agency that the employer will comply with the federal and state legal requirements. • Step 3—Providing copies of reports. • The employer must provide copies of the report to the applicant or employee if adverse action is contemplated. • Step 4—Notice after adverse action. • After the employer provides the employee or applicant with copies of the investigative reports and a “reasonable period” has elapsed, the employer may take an adverse action. Self Study
- 22. CollectingBackgroundInformation 1. Check all applicable state laws. 2. Review the impact of federal equal employment laws. 3. Remember the Federal Fair Credit Reporting Act. 4. Do not obtain information that you’re not going to use. 5. Remember that using arrest information will be highly suspect. 6. Avoid blanket policies (such as “we hire no one with a record of workers’ compensation claims”). 7. Use information that is specific and job related. 8. Keep information confidential and up to date. 9. Never authorize an unreasonable investigation. 10. Make sure you always get at least two forms of identification from the applicant. 11. Always require applicants to fill out a job application. 12. Compare the application to the résumé 13. Particularly for executive candidates, include background checks of such things as involvement in lawsuits, and of articles about the candidate in local or national newspapers. 14. Separate the tasks of (1) hiring and (2) doing the background check. Self Study
- 23. The Polygraph and Honesty Testing • The polygraph (or lie detector) • A device that measures physiological changes, • The assumption is that such changes reflect changes in emotional state that accompany lying. • Employee Polygraph Protection Act of 1988. • Prohibits employers (in most all cases) from conducting polygraph examinations of all job applicants and most employees. • Also prohibited are other mechanical or electrical devices including psychological stress evaluators and voice stress analyzers. Self Study
- 24. Permitted Users of the Polygraph • Employers with contracts involving: • National defense or security • Nuclear-power (Department of Energy) • Access to highly classified information • Counterintelligence (the FBI or Department of Justice) • Other exceptions • Hiring of private security personnel • Hiring persons with access to drugs • Conducting ongoing investigations involving economic loss or injury to an employer’s business. Self Study
- 25. Paper-and-Pencil Honesty Tests • Paper-and-pencil honesty tests • Psychological tests designed to predict job applicants’ proneness to dishonesty and other forms of counter productivity. • Measure attitudes regarding things like tolerance of others who steal, acceptance of rationalizations for theft, and admission of theft-related activities.
- 26. Anti theft Screening Procedure • Ask blunt questions. • Listen, rather than talk. • Do a credit check. • Check all employment and personal references. • Use paper-and-pencil honesty tests and psychological tests. • Test for drugs. • Establish a search-and-seizure policy and conduct searches.
- 27. Graphology • Graphology (handwriting analysis) • Assumes that handwriting reflects basic personality traits. • Graphology’s validity is highly suspect. Handwriting Exhibit Used by Graphologist
- 28. Physical Examination • Reasons for preemployment medical examinations: • To verify that the applicant meets the physical requirements of the position • To discover any medical limitations you should take into account in placing the applicant. • To establish a record and baseline of the applicant’s health for future insurance or compensation claims. • To reduce absenteeism and accidents • To detect communicable diseases that may be unknown to the applicant.
- 29. Interviews
- 30. Interviews Definition • A procedure designed to obtain information from a person through oral responses to oral inquiries. Types • Selection interview • A selection procedure designed to predict future job performance on the basis of applicants’ oral responses to oral inquiries. • Are good at assessing: Organizational fit, level of motivation, interpersonal skills. • Appraisal interview • A discussion, following a performance appraisal, in which supervisor and employee discuss the employee’s rating and possible remedial actions. • Exit interview • An interview to elicit information about the job or related matters to the employer some insight into what’s right or wrong about the firm.
- 31. Key Features of Selection Interview • Most common personnel selection tool, & last of the selection hurdles • Is a subjective evaluation of applicant suitability that relies on human judgment • Is used to make decisions about degree of fit between people and jobs • Matching requires information about job and individual applicant.
- 32. Formats of Interviews • Unstructured or nondirective interview • An unstructured conversational-style interview in which the interviewer pursues points of interest as they come up in response to questions. • Less reliable and valid • Structured or directive interview • An interview following a set sequence of questions. • More reliable and valid
- 33. InterviewContent: TypesofQuestions • Job-related interview • A series of job-related questions that focus on relevant past job-related behaviors. • Behavioral interview • A series of job-related questions that focus on how they reacted to actual situations in the past. • Situational interview • A series of job-related questions that focus on how the candidate would behave in a given situation. • STAR questions and answers Self Study
- 34. Types of Questions: Behavioral • Behavioral Question: Asks about candidate’s actual previous behavior. • Assumes that people’s most recent behaviors predict their near future behaviors. • Examples: • Tell me about a time that you ... • Give me an example of when ... Self Study
- 35. Type of Question: Situational • Situational Question: Poses a situation related to the job, and asks what the candidate would do. • Assumes that people will do what they say should be done. • Examples: • Suppose an employee came to you with a personal problem ... • What would you do if ... What if…? Self Study
- 36. STAR Approach to Questions Ask for short, specific, BEHAVIORAL answers. E.g., STAR approach. • Situation: What was the problem situation? • Task: What result did you desire? • Action: What did you actually do? • Result: What was the result, money saved, problem solved, etc. Self Study
- 37. Interview Content: Types of Questions • Stress interview • An interview in which the interviewer seeks to make the applicant uncomfortable with occasionally rude questions that supposedly spot sensitive applicants and those with low or high stress tolerance. • Puzzle questions • Recruiters for technical, finance, and other types of jobs use questions to pose problems requiring unique (“out-of-the-box”) solutions to see how candidates think under pressure. Self Study
- 38. Number of Interviewers • Solo Interview • One interviewer questions one applicant and forms an opinion. • Sequential interview • Each of a number of interviewers forms an independent opinion after separately questioning the applicant. • Panel interview • A group of interviewers together questions the applicant. • Mass interview • A panel of raters interviews several candidates simultaneously.
- 39. Designing and Conducting the Interview • The structured situational interview • Use either situational questions (preferred) or behavioral questions that yield high criteria-related validities. • Step 1: Job Analysis • Step 2: Rate the Job’s Main Duties • Step 3: Create Interview Questions • Step 4: Create Benchmark Answers • Step 5: Appoint the Interview Panel and Conduct Interviews
- 40. How to Conduct an Effective Interview • Structure your interview: 1. Base questions on actual job duties. 2. Use job knowledge, situational, or behaviorally oriented questions and objective criteria to evaluate the interviewee’s responses. 3. Train interviewers. 4. Use the same questions with all candidates. 5. Use descriptive rating scales (excellent, fair, poor) to rate answers. 6. Use multiple interviewers or panel interviews. 7. If possible, use a standardized interview form. 8. Control the interview. 9. Take brief, unobtrusive notes during the interview. Self Study
- 41. ExamplesofQuestionsThatProvideStructure Situational Questions: 1. Suppose a co-worker was not following standard work procedures. The co-worker was more experienced than you and claimed the new procedure was better. Would you use the new procedure? 2. Suppose you were giving a sales presentation and a difficult technical question arose that you could not answer. What would you do? Past Behavior Questions: 3. Based on your past work experience, what is the most significant action you have ever taken to help out a co-worker? 4. Can you provide an example of a specific instance where you developed a sales presentation that was highly effective? Background Questions: 5. What work experiences, training, or other qualifications do you have for working in a teamwork environment? 6. What experience have you had with direct point-of-purchase sales? Job Knowledge Questions: 7. What steps would you follow to conduct a brainstorming session with a group of employees on safety? 8. What factors should you consider when developing a television advertising campaign? Self Study
- 42. How to Conductan EffectiveInterview(cont’d) • Prepare for the interview • Secure a private room to minimize interruptions. • Review the candidate’s application and résumé. • Review the job specifications • Establish rapport • Put the person at ease. • Ask questions • Follow your list of questions. • Don’t ask questions that can be answered yes or no. Self Study
- 43. Factors Affecting Interviews • First impressions • The tendency for interviewers to jump to conclusions—make snap judgments— about candidates during the first few minutes of the interview. • Negative bias: unfavorable information about an applicant influences interviewers more than does positive information. • Misunderstanding the job • Not knowing precisely what the job entails and what sort of candidate is best suited causes interviewers to make decisions based on incorrect stereotypes of what a good applicant is. • Candidate-order error • An error of judgment on the part of the interviewer due to interviewing one or more very good or very bad candidates just before the interview in question. • Effect of personal characteristics: attractiveness, gender, race • Interviewers tend have a less favorable view of candidates who are: • Physically unattractive • Female • Of a different racial background • Disabled
- 44. FactorsAffecting Interviews(cont’d) • Interviewer behaviors affecting interview outcomes • Inadvertently telegraphing expected answers. • Talking so much that applicants have no time to answer questions. • Letting the applicant dominate the interview. • Acting more positively toward a favored (or similar to the interviewer) applicant.
- 45. Common Questions • Tell me about yourself • What did you like most about previous jobs? • Why did you leave your previous jobs? • What are your major strengths, weaknesses? • Why are you interested in our company? • What type supervisor do you like? • Describe a situation where... • your work was criticized. • you had to make a difficult decision
- 46. Initial Impressions • Timing, preparation, grooming • Handshake, eye-contact, poise • Talking and listening • Enthusiasm, attitude The first few minutes of the interview are when most hiring decisions are made.
- 47. Role Play