The Digital Maturity Assessment

Digitally mature organizations
are more competitive and
profitable.
But how to get there?
How to accelerate your digital
transformation?
The Digital Maturity Assessment
1
© 2017, Noludits, FPOV
The answer?
Only when you have
quantitative measurements
and know where you are you
can make improvements in
order to win in a competitive
market.

What does digital maturity mean for your organization?
Your organizations’ level of Digital Maturity in contrast to your marketplace
can be the single most significant factor in your long-term success.
According to a Capgemini study, the top three digital transformation
initiatives at organizations today are: Accelerating innovation (81%);
Modernized IT infrastructure with increased agility, flexibility, management,
and security (80%); and Improving operational agility to more rapidly adapt
to change (79%).
2

Digitally Mature organizations benefit from distinct market
advantages.
Drive more topline revenue
Studies show* that organizations with digital maturity will generate 9% higher revenue than their peers. The top challenge facing executives
is understanding the behavior of the customer (*a Capgemini digital transformation study)
Ability to move with velocity
Industries are all moving at a different pace. Digitally mature organizations drive the technology landscape in their space. Those who lag will
suffer financially. You can either leverage disruptive technology to your advantage, or you can fall victim to disruptions as they shake your
industry. The 2016 State of Digital Transformation notes that 55% of companies cite “Evolving customer behaviors and preferences” as the
driving catalyst for change. How are you responding to the changing demands of your base?
They use data as an asset and competitive weapon
Digitally mature organizations understand data. They have a lot of it, they use it to drive digital marketing, predict market trends, to automate
outreach activities and even develop workforce efficiencies.
Digital maturity can amplify your profits
You can uncover opportunities to reduce costs through automation, to raise revenue through excellent digital marketing, to leverage
technology to implement self-serve options and so much more.
3© 2017, Noludits, FPOV

Digital maturity is a measure of an organizations ability to
prosper through the era of digital transformation through
discipline, innovation, and resilience.
Competitive success is achieved through building powerful technology tools
internally to automate and lower costs, and powerful technology based
weapons for external use in driving revenue and connecting with
constituents. At FPOV, we have spent years developing a comprehensive
Digital Maturity Assessment designed to measure this maturity across nine
dimensions. The outcome allows you to identify critical areas for
improvement so that you can achieve competitive success.
Digital maturity is so much broader than software and hardware; elements
such as culture, the technology aptitude of your team, the ability to be
innovative, and the cyber risks you face must all be included.

The 9 Dimensions
Of Digital Maturity

Leadership digital
readiness:
The foundation of digital maturity for an
organization is leadership’s ability to use
technology. Leaders must constantly be
striving to improve their knowledge and
skills using digital tools. They should be
an example of how the organization
values technology as a weapon.
6
This dimension measures leadership’s willingness
to use technology to create innovation while
lowering costs and increasing effectiveness.

Digital workforce
assessment:
A digitally mature organization is always
developing the way it uses digital tools to
increase effectiveness, including
developing a strong digital workforce. A
strong digital workforce continues to
refine the way it uses technology, adding
skills that it does not currently possess
while always cultivating relationships
with vendors and contractors to gain
market advantage.
7
This dimension measures if you have the people
with the right skills and drive in your organisation to
make your digital transformation a success.

Transformational
design capabilities:
A cornerstone of digital transformation is
the ability to use technology to make
your organization more adaptable in a
high velocity world. The rate of change is
increasing and product lifecycles are
shortening. Organizations can use
technology tools to advance the speed
of their decision making and adoption.
8
This dimension is designed for those who would like to
measure the way they use technology tools and high
velocity culture to develop disruptive digital change
within.

Systems of engagement
effectiveness:
Systems of engagement is more than
just digital marketing. It’s an examination
of the total customer experience, the
intelligence you collect and use, as well
as how you maximize digital tools to
engage and satisfy customers
throughout the entire relationship.
9
The External Systems of Engagement Dimension
measures how your organization uses digital tools
and techniques to delight your customers with your
capability to serve them.

Systems of record
effectiveness:
Digital tools allow you to increase the
effectiveness and efficiency of your
infrastructure and back office processes.
Through automation you will improve the
speed to market and allow your team to
focus on uniquely human tasks, such as
those that require critical thinking and
emotional intelligence, while allowing
technology to take care of the processes
that don’t require a human touch.
10
This assessment evaluates the way you use your
systems of record to access data, innovate and
bring products to market, your development and
use of an ecosystem to improve, and your
employees’ satisfaction with the technology tools
you provide them.

Technology completeness &
leverage:
Digital maturity requires
organizations to fully
leverage some different yet
equally important areas of
technology. This includes
the infrastructure you’ve
built, the software and digital
tools you use, as well as the
effort you put into training
your team members and
leaders into using these
tools.
11
This assessment will measure how you’ve
built your software and infrastructure portfolio
and the way your workers utilize this
technology.

Data maturity:
Turning data to information to
knowledge and then to wisdom
allows you to see the Truth. It
allows for fact-based decision
making. When you see the
Truth, you can make smarter
decisions faster. This is an
important way to gain
advantage. Turning data into
wisdom is not an easy process.
It requires building a strong
infrastructure in which data can
properly flow and then training
people on how to use that data
to gain insights.
12
This assessment will measure how your
organization is able to turn data into wisdom.

Organizational risk & control:
Technology tools provide the
ability to deliver positive digital
disruption. But these tools do not
come without risk to your
organization. As you involve
technology more in your
processes and infrastructure,
you’re also increasing your
organization’s risk in areas such
as cybersecurity and compliance
while enhancing the need for
disaster recovery and business
continuity plans. There is also
risk to not keeping pace with your
competition in innovation.
13
This dimension helps measure the risk of your
organization in the event of a breach, a disaster, as
well as your readiness in building a culture of
innovation that can compete with those in your
industry and beyond.

Market competitive ranking:
Your digital footprint is your introduction to the public. It is your new business shingle. Today, Google is
your most important salesperson. Therefore, one of the most important components to digital maturity is
monitoring and improving your digital presence.
This dimension features a self-administered portion which helps us understand the landscape of your
competition and aspirations. The quantitative competitive assessment is then administered by Noludits
and FPOV.
This dimension features a self-administered portion which
helps us understand the landscape of your competition and
aspirations. The quantitative competitive assessment is then
administered by Noludits and FPOV.
© 2017, Noludits & FPOV, all rights reserved

1. LEADERSHIP &
Digital Readiness
2. DIGITAL WORKFORCE
3. TRANSFORMATIONAL
DESIGN
4. SYSTEMS OF
ENGAGEMENT
5. SYSTEMS OF
RECORD
6. TECHNOLOGY
COMPLETENESS
AND LEVERAGE
7. DATA
MATURITY
8. ORGANIZATIONAL RISK
AND CONTROL
9. MARKET
COMPETITIVENESS
9. MARKET
COMPETITIVENESS
15

16
Measure the digital maturity of your organization, speed up
your digital acceleration and become more competitive.
Call Noludits:
+32 473 360 307
or mail us:
info@noludits.com

The Digital Maturity Assessment

More Related Content

What's hot (20)

Similar to The Digital Maturity Assessment (20)

Recently uploaded (20)

The Digital Maturity Assessment