The Good, the Bad and the Ugly of Conversational Interfaces
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The document discusses the evolution and implications of conversational user interfaces (CUIs), emphasizing their potential to enhance user convenience and integrate into existing messaging platforms. It highlights the advantages of bots over traditional apps, addressing issues such as discoverability and user engagement. Additionally, it touches on design considerations, the challenges posed by poor UX, and concerns about privacy and the implications of AI in user interactions.
The Good, the Bad and the Ugly of Conversational Interfaces
- 1. The Good, The Bad & The Ugly of Conversational User Interfaces @andybudd
- 4. Science Fiction has the power to imagine future worlds and make people comfortable with yet-to- be created technologies.
- 11. News and Weather bots
- 12. Travel
- 13. Healthcare
- 14. Banking
- 15. Insurance
- 18. Payment
- 19. Users benefit from improved convenience and efficiency (and not having to learn a brand new interface).
- 20. Messaging platforms hope to solve the discoverability problem though social discoverability.
- 21. Companies benefit by going to where their customers are, rather than trying to convince customers to come to them.
- 23. You could argue that bots are the result of bad mobile UX. Bots also help solve the app install problem.
- 24. Bots are the new apps and messaging platforms are the new operating systems. Some are calling them “The Third Runtime.”
- 25. Voice UIs & Intelligent Agents
- 34. Notifications & Gofers Coaches & Guides Shopping Apps Assistants & Concierges Friends & Companions
- 38. The best bot designers are great writers. The future of UI design is language.
- 41. > What style of coffee do you want? > What size do you want? > What milk do you want? > Anything else? I’d like a latte < A grande < Soy milk please < Can I have an extra shot <
- 43. I would like a grande soy latte with an extra shot Intent Entities
- 45. Life? Don’t talk to me about life!
- 47. Poncho
- 48. Bot (a)gender
- 54. Skeuomorphism
- 61. The Eliza Effect
- 65. Surviving the Bot Apocalypse
- 71. Learn to LearnFlexible Skillsets
- 74. Thank You Follow me @andybudd