The intranet of now — James Mowatt — WM Reply
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The document discusses the challenges of modern companies with global footprints in communicating across silos and languages. It emphasizes the importance of understanding how employees currently work before defining a new vision for the future. The outcome was a user-centered intranet solution for 42,000 users across 185 countries and 16 languages that reduced costs and time compared to previous projects.
The intranet of now — James Mowatt — WM Reply
- 1. The Intranet of Now: A Modern Workplace James Mowatt | Senior Consultant
- 2. The Challenge Complications of a modern company with a Global Footprint • Communication Silos • Cultural and Language Barriers • Too many tools • Irrelevant News • Working on the go, from home or the cafe 42,000 users 185 countries 16 Languages
- 3. DEFINING THE VISION WHERE DO I START? Defining a vision is much more than simply ‘We want a new Intranet and improve collaboration and communication…’ “We need to understand how we are working TODAY before we can work out how we should be working TOMORROW” – Bill Gates Once we understand our users current pain points and ways of working, we can define the vision for our future ways of working to match our future workforce tomorrow - and in 5 years from now.
- 4. So how did we get there?
- 5. The signs, the trends and our approach Fundamentally it’s still the same project but with two major changes for us UX Design Configuration Development Engagement UX Design ConfigurationDevelopment Engagement Since 2016, our average project development has reduced in both cost and time 2016 2019 The mindset of the product owners Focus on Engagement and UX 1 2
- 6. The Outcome • OOTB • Targeted • User centered design • Evergreen • Your last migration
- 7. The numbers 42000 800 300 184 16 8 6 1 0.5M 90% 8.5M 7.5%
- 8. Come Chat Digital Workplace Tools Intranets Collaboration tool Implementation & roll out Business Applications End-to-end solution Workflow / flow Custom solutions Engage Strategy Change & Adoption UX & Design
Editor's Notes
- #3: A familiar challenge Cluttered with information and tools Not just global – new tools have enabled us to work on the go, from home or the café – meaning we don’t always have a shoulder to tap if we can’t find something
- #6: The mindset of product owners is changing. This maybe a wider trend because of the Software as a Service delivery model. It’s no longer all about building something bespoke just for your needs. In intranet terms we see this as a willingness to consider the out of the box functionality in SharePoint, much more than previously. This is obviously massively helped because SharePoint offers so much more ‘ready to go’ straight out of the box than previously. But it’s also driven by the commercial reality that you’re already investing in your Office 365 licenses – and so why wouldn’t you be looking at ways to get the most out of investment. 2) Secondly, we’ve seen a shift into the types of activities that we, as a supplier, typically undertake during an intranet project. As you can see from the charts, we’re doing considerably less development than in previous years and substantially more engagement. Our fastest growing part of the business is our Adoption and Change Management team and we see that the trend is for less development, and more change management.
- #8: 42000 ppl 800 champions 300 tickets logged during transformation (1%) 184 countries 16 languages 8 weeks prep 6 batched (weeks) roll out Working as 1 team (client, Fujitsu, Microsoft and WM) Saving £0.5M though time savings