The ISDN to IP Migration for Videoconferencing

The ISDN to IP Migration for
Videoconferencing

Real World Options that Make
Both Dollars and Sense

The ISDN to IP Migration for
Videoconferencing
Real World Options That Make Both Dollars and Sense

Ira M. Weinstein
Wainhouse Research

January 2006

Table of Contents
Introduction................................................................................................................................................. 1

Architecting the Videoconferencing Environment .................................................................................. 2
ISDN-Only Environments ........................................................................................................................ 2
Converged IP Environments..................................................................................................................... 4
IP Overlay Environments ......................................................................................................................... 7
Hybrid Video Environments..................................................................................................................... 9

Real World Examples ............................................................................................................................... 11
Example 1 – Total Cost of Ownership ................................................................................................... 11
Example 2 – Enhanced Reliability ......................................................................................................... 14

Conclusion ................................................................................................................................................. 16

About Wainhouse Research ..................................................................................................................... 17
About the Author.................................................................................................................................... 17

About TANDBERG .................................................................................................................................. 17

The ISDN to IP Migration for Videoconferencing
Copyright © 2006 Wainhouse Research. All rights reserved.

List of Figures
Figure 1: Percent of Video Calls Using IP vs. ISDN.................................................................................... 1

Figure 2: Traditional ISDN-Only Videoconferencing Environment ............................................................ 2

Figure 3: Converged IP Videoconferencing Environment............................................................................ 4

Figure 4: Pure IP-Overlay Videoconferencing Environment........................................................................ 7

Figure 5: Hybrid IP / ISDN Videoconferencing Environment ..................................................................... 9

Figure 6: Example 1 - Basic Assumptions.................................................................................................. 11

Figure 7: Example 1 - Total Cost of Ownership Calculations .................................................................... 11

Figure 8: Example 1 - TCO Comparison of an ISDN vs. an IP Environment (US) ................................... 12

Figure 9: Example 1 - Cost of Ownership Calculation per Additional Endpoint ....................................... 12

Figure 10: Example 1 - TCO Comparison of an ISDN vs. an IP Environment (Non U.S.) ....................... 13

Figure 11: Example 2 – Timeline with Pro-Active Monitoring.................................................................. 14

Figure 12: Example 2 – Timeline without Pro-Active Monitoring............................................................. 15

Copyright © 2006 Wainhouse Research. All rights reserved.

Introduction
Since the release of IP-capable videoconferencing solutions in the mid-1990s, the percentage of video
calls hosted over IP networks has continued to grow. As shown in the left chart below, WR estimates that
in 2004 IP became the most common network used for hosting videoconference calls.

ISDN to IP Transition for Group Video Calls
90%
80%
70% IP
% of Calls

60%
50%
40%
ISDN
30%
20%
10%
0%
2002 2003 2004 2005 2006 2007 2008
Year

Figure 1: Percent of Video Calls Using IP vs. ISDN

In addition, virtually all video systems today include IP network capability, while only a limited
percentage support ISDN.

For some, the justification for migrating from ISDN to IP for videoconferencing was purely financial as it
allowed companies to enjoy a pay-one-price cost structure for unlimited videoconferencing usage. For
many others, however, it was the soft benefits of running videoconferencing over IP, such as enhanced
reliability and manageability, tighter security, and an improved user experience that prompted the shift.

This white paper provides insight into the pros and cons of the four most common network architectures
in use today for videoconferencing:
ISDN networks – using digital phone lines from telephone companies
Converged IP - using the enterprise’s data network to host video traffic
IP Overlay - involves the deployment of a dedicated network to host video traffic
Hybrid – utilizing a combination of the above options to meet specific business challenges

For both new and existing VC users, there are many benefits and reasons for running videoconferencing
traffic over IP. Even if customers won’t save significant costs by migrating from ISDN to IP, the IP
strategy allows enterprise managers to turn videoconferencing into a manageable enterprise business tool,
instead of a technology gadget or curiosity.

Copyright © 2006 Wainhouse Research. All rights reserved. Page 1

Architecting the Videoconferencing Environment
Modern day videoconferencing environments follow one of four basic network architectures: ISDN-only,
Converged IP, IP Overlay, or some combination of the three which we call a hybrid environment.

ISDN-Only Environments
The diagram below highlights a traditional videoconferencing environment using only ISDN service from
a local telephone provider. Note that this organization may not be able to connect to IP-only external
endpoints (listed as Client Location below).

Figure 2: Traditional ISDN-Only Videoconferencing Environment

ISDN-Only Advantages

Data Isolation - In an ISDN videoconferencing environment the video traffic does not touch the
organization’s data network, which is a source of comfort for IT and network managers.

Universal Availability - ISDN service is available almost anywhere in the world (or at least in most
places where phones services are available).


Low Fixed Costs - The fixed monthly cost for ISDN services is relatively low (typically $150 per month
for 384 kbps ISDN connectivity), which makes ISDN cost-effective for organizations with limited
monthly video usage.

ISDN-Only Disadvantages

Endpoint Cost – With today’s videoconferencing systems, ISDN network support is typically an option
costing several thousands of dollars per endpoint.

Endpoint Monitoring – ISDN-only environments typically include a number of legacy, ISDN-only
video systems which do not support the advanced endpoint monitoring features available on current video
endpoints. It is not possible to monitor the health and “readiness” of these video endpoints.

Network Monitoring – Like the plain old telephone network (POTS), ISDN is a switched technology in
which the network is only connected when calls are in progress. This means that an ISDN problem, such
as a down ISDN line, will not be apparent until a call is attempted – at which point the likelihood is that
the users will be impacted. Even commercially available video network management systems are not able
to detect ISDN issues while calls unless a call is connected.

Network Efficiency and Scalability – The typical ISDN environment requires that each endpoint have
its own dedicated bandwidth1, which means that even though the ISDN lines connected to a specific
system may only be in use for a few hours each month, that system’s ISDN bandwidth cannot be shared
with other endpoints. Deploying additional endpoints will require additional ISDN lines.

Usage Costs – In most ISDN environments, every single video call – whether across town, across the
world, or simply between two rooms in the same building – will involve per-minute ISDN transport and
usage fees. Depending upon the frequency of usage, these fees can be quite high on a monthly basis and
can negatively impact the adoption of videoconferencing within the enterprise.

Global Reach – In order to communicate with IP-only endpoints, such as those deployed at the partner
location shown above, either an ISDN to IP gateway device or an external gateway service must be used.

Lack of Redundancy – In the event that one or more of an endpoint’s ISDN lines experiences problems,
the endpoints’ ability to communicate will either be blocked or impacted. There is no alternate network
to host the video traffic.

Limited TELCO Support – The decreased demand for ISDN lines for videoconferencing has prompted
telephone companies to reduce their ISDN support staff; a phenomenon that can significantly impact
ISDN troubleshooting and problem resolution efforts.

1
It is possible to share ISDN lines between multiple video systems using ISDN switches available from a number of
providers including Adtran and Initia. These devices, however, are often too expensive to justify and can be
difficult to configure and maintain.

Converged IP Environments
In a converged IP environment, videoconferencing traffic rides over the organization’s primary IP data
network as shown in the diagram below. Note that unless an ISDN gateway (or gateway service is used),
this enterprise may not be able to connect to ISDN-only endpoints (labeled Partner Location below).

Figure 3: Converged IP Videoconferencing Environment

Converged IP Advantages

Ability to Leverage Infrastructure – Since the endpoints are connected to the corporate IP network, the
enterprise can to leverage its existing network lines, support staff, and monitoring / management systems.

Improved Reliability – IP endpoints and network can be monitored continuously meaning that should a
problem arise, the support team will be pro-actively notified, unlike an ISDN environment in which
problems are only discovered once a call is attempted. In addition, ISDN video calls use multiple lines
bonded together to form a single data pipe; a process that often causes problems during ISDN video calls.

Enhanced Manageability – IP-capable video systems can be remotely managed either individually or
using a centralized management system like TMS, a software solution available from TANDBERG, the


sponsor of this white paper. Management features include remote call launching and termination,
endpoint configuration, software upgrades, and more. Note that some legacy ISDN-only video systems
include IP connections for remote management, but the management capabilities do not include
monitoring of the ISDN network lines.

Installation Simplicity – By using IP instead of ISDN, organizations can avoid the headaches often
associated with the deployment of ISDN lines including assignment of SPIDs and the activation of long
distance service.

Expanded Scalability – In an IP environment, the deployment of an additional video system does not
require the activation of dedicated lines. Instead, the enterprise simply needs to connect the video system
to the enterprise network. This is especially important for organizations planning to make desktop
videoconferencing capabilities available to their user base as these deployments typically involve
thousands of endpoints.

Decreased Cost of Ownership – IP-only endpoints are less expensive to purchase (ISDN is now an
optional add-on for most endpoints), cheaper to keep under a service plan (fees are based on purchase
price), and do not require dedicated ISDN lines, resulting in a lower total cost of ownership.

Predictable Usage Fees – While ISDN is a “metered” service with transport fees charged on a per-
minute basis, IP networks typically include unlimited usage for a fixed monthly fee. This allows
enterprise organizations to predict and budget for the monthly costs associated with videoconferencing.

Call Speed Flexibility – In ISDN environments, the maximum possible connection speed stems from the
number of installed ISDN lines (ex. 3 ISDN lines permit a single call up to 384 kbps). In an IP
environment, endpoints are usually connected to high bandwidth connections either on the LAN or WAN,
and therefore higher bandwidth calls are often possible. This is especially important for multisite
meetings during which the host endpoint may require additional bandwidth to host the meeting.

Tighter Security – Although most IP video endpoints include support for AES data encryption, including
secure password authentication, most legacy ISDN systems do not support encryption. Because securing
ISDN calls on legacy endpoints requires the use of expensive and complex external encryption systems,
these are used primarily in military and government environments.

Converged IP Disadvantages

Network Capability - Many enterprise networks are not equipped to host video traffic, and cannot be
cost-effectively upgraded to do so in some locations. For example, in one organization the connections to
the Los Angeles and London offices may be “video-ready,” but those to the Milan and Singapore offices
are not up to the task. In an IP-only environment, the Milan and Singapore offices would be unreachable
from the enterprise’s IP video systems (unless an ISDN gateway product / service or an IP-overlay
solution was used).


Endpoint Capability – Many legacy video systems are not IP-capable and would need to be replaced or
upgraded to function in an IP-only environment.

Global Reach – In order to communicate with ISDN-only endpoints, such as those deployed at the client
location shown above, either an IP to ISDN gateway device or an external gateway service must be used.
In addition, corporate security systems, including the enterprise firewalls and NAT systems, often block
IP traffic between enterprises, making it impossible to host IP video calls between organizations.

Lack of Redundancy – In the event that the enterprise LAN or WAN experiences problems, one or more
endpoints may be unable to place or receive video calls. Once again, there is no alternate network to host
the video traffic.

Potential Impact on Network – If not properly planned and managed, it is possible that the
videoconferencing traffic could negatively impact the other traffic on the data network. This risk,
however, is easily avoided through the use of a videoconferencing gatekeeper.


IP Overlay Environments
Many organizations are unable to host videoconferencing traffic on all or specific segments of their
primary data network due to limited bandwidth or lack of QoS (quality of service). To bypass these
issues, some organizations choose to replace their ISDN network with a totally separate IP network
dedicated to hosting IP video traffic.

The graphic below highlights an IP overlay environment. Note the use of the IP overlay network
provider’s ISDN and Internet gateways to allow the host organization to connect to external ISDN and IP
endpoints.

IP Overlay Configuration

Enterprise
WAN

ISDN

IP Overlay
Network

Router Router

Enterprise Internet Enterprise
Location A Location B

Legend
IP Connection ISDN Links IP Connection

(Data Traffic Only) (Video Traffic - Unmonitored) (Unmonitored)

IP Overlay Connection Gateway Connection

(Video Traffic & Monitoring) (Video Traffic - Unmonitored)

Figure 4: Pure IP-Overlay Videoconferencing Environment


IP Overlay Advantages

IP video overlay solutions share many of the advantages of the converged IP solution, plus several key
advantages:

Network Isolation - the IP overlay architecture allows organizations to enjoy the benefits of IP
videoconferencing without impacting the existing data network.

Upgrade Avoidance – the IP overlay method allows an organization to avoid the need for network
capacity and/or performance upgrades in some or all locations.

IP-Overlay Disadvantages

IP video overlay solution disadvantages include the need to purchase additional network services
dedicated to hosting IP video traffic, and the fact that gateways (which never improve but often detract
from the user experience) must be used to conduct calls with any locations not on the IP overlay network.


Hybrid Video Environments
The fourth videoconferencing architecture involves a combination of two or more of the ISDN, converged
IP, and IP overlay methodologies as shown below.

Figure 5: Hybrid IP / ISDN Videoconferencing Environment

As shown above, in a well-designed hybrid environment, the majority of the enterprise endpoints have
access to both IP and ISDN connections, either directly or using the enterprise gateway. In addition, the
use of a session border controller (labeled SBC in the diagram above) allows internal IP endpoints to
connect to external IP (Internet) endpoints without compromising enterprise network security.


Hybrid Environment Advantages

This architecture affords many advantages from the three prior methods, plus additional benefits:

Endpoint Flexibility –The enterprise can utilize a mixture of new (and relatively inexpensive) IP-capable
video endpoints and legacy, ISDN-only endpoints.

Network Redundancy – Since most endpoints have access to IP and ISDN connections, video
connections can be made even if one of the networks (IP or ISDN) is experiencing problems.

Global Reach – The support for IP and ISDN video traffic throughout the enterprise makes it easier to
host video calls between different organizations.

Hybrid Environment Disadvantages

The most significant disadvantage of this method is the frequent use of gateways (products or services) to
connect to internal and external video endpoints.


Real World Examples
The following examples highlight differences between ISDN and IP videoconferencing environments.
Example 1 – Total Cost of Ownership
The organization in this example plans to deploy ten (10) video endpoints in five different locations
around the world. In three of the five locations the company’s wide area network is video-capable. In the
fourth and fifth locations, the company will need to deploy dedicated T1s, at a monthly cost of $800 each,
to host the IP video traffic. The following assumptions have been made for these calculations:

Cost Item IP ISDN
Endpoint - Purchase Cost per System $8,000 $10,000

Management System – Purchase Cost $25,000 $25,000

Annual Maintenance (% of Purchase) 15 % 15 %

Equipment Life Span (Months) 48 48

Typical Call Speed 384 kbps 384 kbps

Monthly Fixed Cost for Data Lines $800 per T1 x 2 $50 / BRI x 30 lines

Hourly Usage Fees $0 $0.15 / Min / B channel

Annual Cost per Support Person $62,500 $62,500

# of Support Staff Required to Manage Environment 0.5 1

Figure 6: Example 1 - Basic Assumptions

The following assumptions also apply:

1) The use of IP transport and the ability to pro-actively monitor the IP network decreases the support
requirements for this environment from one full person (for an ISDN deployment) to only half a person.

The table below compares the total cost of ownership (TCO) in IP and ISDN environments based on the
assumptions above with monthly usage volumes of 0, 10, 20, and 30 hours per video system.

Hours of Usage per IP – Monthly TCO ISDN – Monthly TCO Difference ($ and %) Savings per Year
Month per System *

0 $7,704 $10,875 $3,171 or 29 % $38,050

10 $7,704 $13,575 $5,871 or 43 % $70,450

20 $7,704 $16,275 $8,571 or 53 % $102,850

30 $7,704 $18,975 $11,271 or 59 % $135,250
* Assumes that each ISDN system dials out (and incurs associated ISDN usage and transport charges) only 50% of the time.

Figure 7: Example 1 - Total Cost of Ownership Calculations


Based on these cost assumptions, and even before the first video call is made, the monthly TCO for an
ISDN environment is greater than that for an IP environment. As shown below, usage increases result in
a linear increase in the total cost of ownership in the ISDN environment, while the TCO in the IP
environment remains unchanged.

Monthly Total Cost of Ownership
(including Usage Fees)
25,000

20,000
Cost (US $)

15,000 IP Cost

10,000 ISDN Cost

5,000

-
0 10 20 30 40
Hours of Usage / Month

Figure 8: Example 1 - TCO Comparison of an ISDN vs. an IP Environment (US)

The key takeaways and noteworthy items in this example are as follows:
1) ISDN video systems are more expensive to purchase, maintain, and manage than IP video
systems.
2) The combination of IP video systems and a video management system decreases support needs
significantly. In this example, the video management system has a monthly TCO of roughly
$800, but allows the organization to save $2.6k per month in support staff costs.
3) 3) As usage increases, the monthly costs increase in the ISDN, but not in the IP environment.
4) The monthly cost to add an additional video system in the ISDN world is significantly more
expensive than in the IP environment as shown below. In fact, the annual TCO for an IP system
is almost $6k less than that for an ISDN system.

IP – Monthly TCO ISDN – Monthly TCO Difference ($ and %) Savings per Year

Asset Cost $267 $333 $67 or 20% $800

Data Line Cost * $0 $150 $150 $1,800

Support Staff Cost $260 $521 $260 or 50% $3,125

TOTAL $527 $1,004 $477 or 48% $5,725

* Assuming the organization’s IP network (LAN / WAN, T1s) can support the traffic associated with the additional endpoint.

Figure 9: Example 1 - Cost of Ownership Calculation per Additional Endpoint


5) This organization could increase its video calling speed without incurring additional costs in the
IP world (assuming the organization’s IP network can support the additional bandwidth). But, in
an ISDN-based deployment, the firm would face both additional ISDN fixed fees $6k per year to
increase the bandwidth per system from 384 to 512 kbps) and additional ISDN usage fees of
roughly $18 per hour.

6) The above example does not reflect the additional ISDN usage fees that this organization is likely
to incur as a part of the system testing and early call connection. Depending upon the usage
volume and testing frequency, this can amount to thousands of dollars per month.

7) To connect to external ISDN endpoints, this organization would need to purchase and deploy an
ISDN gateway which would enable all endpoints within the environment to place and receive
ISDN video calls at an estimated monthly fixed cost of $750. Alternatively, the organization
could utilize a 3rd party gateway services provider.

The assumptions above are based on cost estimates for IP and ISDN connectivity within the United
States. For non-US locations, the cost per hour for ISDN traffic is likely to decrease from $0.15 to
perhaps $0.05 / minute / B channel, and the monthly cost for a dedicated T1 is likely to increase from
$800 to perhaps $2,500 / month. Assuming no other cost changes, the TCO for this environment is
shown below.

Monthly Total Cost of Ownership
(including Usage Fees)
16,000
14,000
12,000
Cost (US $)

10,000 IP Cost
8,000
ISDN Cost
6,000
4,000
2,000
-
0 10 20 30 40
Hours of Usage / Month

Figure 10: Example 1 - TCO Comparison of an ISDN vs. an IP Environment (Non U.S.)

As shown above, based on these cost assumptions the TCOs for the two environments are roughly equal
before the first call is placed, but as usage increases the IP environment becomes more cost-effective.


Example 2 – Enhanced Reliability
The organization in this example has a mixture of legacy ISDN videoconferencing systems (some with
remote monitoring capabilities) and IP systems deployed throughout their global environment. In
addition, they have deployed a centralized management and monitoring system at their London facility.

Scenario 1 – IP Video Endpoints

A manager in New York has scheduled a videoconference call with a colleague in the Washington DC
office for Tuesday at 8:30 AM EST. The video systems that will be used for this video call are both IP-
capable and connected to the centralized management system.

Very early Tuesday morning (around 4 AM EST) a number of phone lines were added at the Washington
DC office. While connecting the phone lines, the technician inadvertently disconnected the IP connection
to the video system slated for use Tuesday morning. Three minutes later the management system noted
that communication to the video system has been lost, and a text message was released to the IT support
manager on duty at that time.

Based on the firm’s “follow the sun” management style, the IT manager in London received the alert
message and immediately contacted the facilities manager in the Washington DC office. The facilities
manager contacted the technician adding the phone lines and asked him to check whether he could have
disconnected the IP connection to the meeting room. Five minutes later, and four hours before the
scheduled meeting start time, the technician fixed the problem.

Figure 11: Example 2 – Timeline with Pro-Active Monitoring

The takeaway here is that thanks to the monitoring and management capabilities in an IP video
environment, this problem was pro-actively discovered and resolved long before it could impact the end
user community or the scheduled 8:30 AM EST meeting.


Scenario 2 – ISDN Video Endpoints

Two other managers have scheduled a meeting between the company’s San Francisco and Frankfurt
offices on Thursday at 7 AM PST / 4 PM CET. Although both of these systems have IP connections for
remote management, they use ISDN as the transport network for their video calls.

Due to an accounts payable mistake, the ISDN lines in the San Francisco office were disconnected late
Monday afternoon (3 days before the scheduled meeting). At the scheduled meeting start time the
managers reported to their conference rooms and tried to connect the video call.

After a few failed connection attempts, the San Francisco manager called the IT support desk, and five
minutes later an IP support person tried to remotely launch the video call (using the video system’s IP
interface). After 15 minutes of troubleshooting, including numerous failed call attempts between the two
systems and a successful test call from the Frankfurt video room to a video system in London, the
technician determined that there was a problem with the ISDN lines in the San Francisco office. Five
minutes later he opened a trouble ticket with the local telephone provider.

Figure 12: Example 2 – Timeline without Pro-Active Monitoring

Almost two hours later the telephone company contacted the support person and confirmed that the ISDN
lines had been shut down a few days earlier.

Because ISDN lines cannot be proactively monitored, this organization had no way of knowing that the
ISDN lines in the San Francisco office had been disconnected three days before the scheduled meeting.
As a result, these managers wasted more than 20 minutes waiting for the video call to connect and finally
diverted to an audio call for this meeting. The ability to proactively monitor the “readiness” status of an
endpoint and the associated IP network is a compelling reason to consider a migration from ISDN to IP.


Conclusion
The migration from ISDN to IP for videoconferencing is well underway. Several years ago the primary
motivator for this shift was to decrease (or limit) the costs associated with the videoconferencing
environment.2 Today, however, the need for enhanced reliability and performance has, for most
organizations, trumped cost savings as the main justification for IP videoconferencing.

Organizations should recognize that it is not always necessary or prudent to shift all videoconferencing
over to IP. Instead, organizations should consider a mixed IP / ISDN strategy (called a hybrid
environment) that combines control, flexibility, and redundancy with cost reduction and control. A mixed
IP / ISDN environment is common among a variety of enterprises including:

Enterprises that have been using videoconferencing for many years and maintain an inventory of
legacy, ISDN-only video systems.
Enterprises able to host video traffic on some, but not all, segments of their wide area network.
Enterprises that frequently conduct video calls with external entities (clients, vendors, etc.).

Connecting videoconferencing equipment over IP networks allows enterprises to manage their
videoconferencing environment with the same level of precision and accountability already in place for
other key communication tools like email and the telephone.

2
Although in most cases migrating to IP will result in cost savings for the host organization, enterprises with very
limited monthly usage whose existing data networks are not technically capable of hosting video traffic may find
ISDN to be less expensive than IP for videoconferencing.

About Wainhouse Research
Wainhouse Research (http://www.wainhouse.com) is an independent market research firm that focuses on
critical issues in rich media communications, videoconferencing, teleconferencing, and streaming media.
The company conducts multi-client and custom research studies, consults with end users on key
implementation issues, publishes white papers and market statistics, and delivers public and private
seminars as well as speaker presentations at industry group meetings. Wainhouse Research publishes
Conferencing Markets & Strategies, a three-volume study that details the current market trends and major
vendor strategies in the multimedia networking infrastructure, endpoints, and services markets, as well as
a variety of segment reports, the free newsletter, The Wainhouse Research Bulletin, and the PLATINUM
(www.wrplatinum.com) content website.

About the Author
Ira M. Weinstein is a Senior Analyst and Consultant at Wainhouse Research, and a 14-year veteran of the
conferencing, collaboration and audio-visual industries. Prior to joining Wainhouse Research, Ira was the
VP of Marketing and Business Development at IVCi, managed a technology consulting company, and ran
the global conferencing department for a Fortune 50 investment bank. Ira’s current focus includes IP
video conferencing, network service providers, global management systems, scheduling and automation
platforms, ROI and technology justification programs, and audio-visual integration. Mr. Weinstein holds
a B.S. in Engineering from Lehigh University and is currently pursuing an MBA in Management and
Marketing. He can be reached at iweinstein@wainhouse.com.

About TANDBERG
TANDBERG is a leading global provider of visual communication products and services. The Company
has dual headquarters in New York and Norway. TANDBERG designs, develops and markets systems
and software for video, voice and data. The Company provides sales, support and value-added services in
more than 90 countries worldwide. TANDBERG is publicly traded on the Oslo Stock Exchange under the
ticker TAA.OL. Please visit www.tandberg.net for more information.


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