The document discusses how marketers can break through clutter to reach consumers. It notes that more data is now created in two days than from the beginning of mankind to 2015. It suggests that consumers now want content, information, interaction, shopping, and media on their own terms. The document advocates for monitoring social media conversations, identifying opportunities, creating and publishing content, and delivering the right content to the right people at the right moments. It asserts that social media data can enable action, but sales are not guaranteed. It invites the reader to discuss how to get "hugged" or helped by the company.
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