The Promise of Artificial Intelligence: Redefining management in the workforce of the future
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Artificial intelligence will significantly impact management roles by automating administrative tasks, providing analytical support, and changing the skills needed for managers to be successful. The document discusses research finding that while managers recognize AI could replace routine work, they are also ready to leverage AI to help with current roles and make work more effective. However, managers are not yet focusing on developing important interpersonal skills that will be essential for collaborating with AI systems. To thrive with AI, the next generation of managers will need to focus on skills like judgment, collaboration, and designing solutions.
![In five years’ time, managers
want to use intelligent
systems to augment
Copyright © 2016 Accenture All rights reserved.
Managers welcome AI help with their current roles
Managers must experiment to get the most from AI
“There’s going to be a
premium on design
thinking […] as well as
empathy—the ability to
motivate and engage with
humans on an emotional
level. Qualities that
computers are not very
good at.”*
Professor Øystein D.
Fjeldstad at BI Norwegian
Business School
10 out of 11 tasks*
AI can:
• Offer simulation at low cost
• Uncover patterns in big data
6
*Source: “The impact of cognitive computing in management,” Accenture Institute for High Performance and Accenture Strategy, 2015](https://image.slidesharecdn.com/aiinmanagementslideshare-160516164530/85/The-Promise-of-Artificial-Intelligence-Redefining-management-in-the-workforce-of-the-future-6-320.jpg)
The Promise of Artificial Intelligence: Redefining management in the workforce of the future
- 1. The promise of artificial intelligence Redefining management in the workforce of the future
- 2. AI challenges managers to: • Reconsider their roles • Redefine operating principles • Increase collaboration between humans and machines • Adapt training, performance and talent acquisition strategies Copyright © 2016 Accenture All rights reserved. of managers say they want help from intelligent systems when monitoring and reporting* Note: For the purposes of our research, the terms artificial intelligence (AI) and intelligent systems are synonymous Artificial intelligence affects all management levels AI impacts administration, decision-making, strategy and innovation 86% 2
- 3. Executives must experiment and learn from AI experiences. We found: • Managers recognize AI could end administrative work • Managers are ready for but cautious about AI • Managers welcome AI help with their current roles • Managers are not focused on the right skills to stay relevant . Copyright © 2016 Accenture All rights reserved. AI offers empowerment and value creation Research finds collaboration among humans and machines will increase 3
- 4. AI affects the next-generation manager’s responsibilities and skills by: • Accelerating routine work which constitutes more than half of managers’ time today • Providing powerful analytical support Copyright © 2016 Accenture All rights reserved. Managers recognize AI could end administrative work Intelligent systems will absorb administrative coordination and control tasks Managers’ tasks are changing 4 Expected impact of intelligent systems Coordinate and control Solve problems and collaborate People and community Strategy and innovation Source: “The impact of cognitive computing in management,” Accenture Institute for High Performance and Accenture Strategy, 2015
- 5. Attitudes to AI vary: • Top managers are keener than lower level managers to integrate AI into work practices • Older managers are less trusting of AI advice in decision-making • Managers in emerging economies are more likely to embrace AI than their counterparts in developed economies • Privacy concerns may discourage use of AI in developed economies Copyright © 2016 Accenture All rights reserved. …make their work more effective and interesting* Managers are ready for but cautious about AI Artificial intelligence generates strong reactions …threaten their jobs* 84% 36% Managers say intelligent systems will… 5 *Source: “The impact of cognitive computing in management,” Accenture Institute for High Performance and Accenture Strategy, 2015
- 6. In five years’ time, managers want to use intelligent systems to augment Copyright © 2016 Accenture All rights reserved. Managers welcome AI help with their current roles Managers must experiment to get the most from AI “There’s going to be a premium on design thinking […] as well as empathy—the ability to motivate and engage with humans on an emotional level. Qualities that computers are not very good at.”* Professor Øystein D. Fjeldstad at BI Norwegian Business School 10 out of 11 tasks* AI can: • Offer simulation at low cost • Uncover patterns in big data 6 *Source: “The impact of cognitive computing in management,” Accenture Institute for High Performance and Accenture Strategy, 2015
- 7. AI will shift focus from coordination and control to judgment work, such as strategy and innovation, collaboration, people and community. Copyright © 2016 Accenture All rights reserved. of managers do not prioritize any interpersonal skills* Managers are not focused on the right skills to stay relevant Interpersonal skills are essential for success in AI-driven workplaces But… **Predicted time spend based on interpreted survey data and conversations with industry experts. 48% Interpersonal and judgment skills become more essential as AI evolves 7 *Source: “The impact of cognitive computing in management,” Accenture Institute for High Performance and Accenture Strategy, 2015 Current time spend Predicted time spend with AI**
- 8. Copyright © 2016 Accenture All rights reserved. The next-generation manager Five characteristics of a manager thriving in the age of AI Works like a designer Treats intelligent machines as colleagues Focuses on judgment work Does “real” work—passing off administrative tasks to AI Collaborates digitally across boundaries 8
- 9. Copyright © 2016 Accenture All rights reserved. Steps to success Leaders must be prepared for technology to take on more routine tasks Explore early, experiment and engage with new technology and pilots Assign new key performance indicators to drive successful adoption of AI Develop training and recruitment strategies for creativity, collaboration, empathy and judgment skills Start building the intelligent enterprise—combine AI and collective human intelligence for optimal outcomes 9
- 10. We sought to understand managers’ views on the impact of intelligent systems on jobs, tasks, skills and their working future Copyright © 2016 Accenture All rights reserved. About the research Accenture Institute for High Performance and Accenture Strategy research Online survey • 1,770 front-line, mid-level and executive-level managers • 14 countries and 17 distinct industries • Survey conducted in August and September 2015 Interviews • 37 executive interviews • 7 industries and 9 countries • Discussions conducted between April 2014 and October 2015 10
- 11. Copyright © 2016 Accenture All rights reserved. Contact us The promise of artificial intelligence: Redefining management in the workforce of the future Richard Amico Thought Leadership Research Senior Analyst richard.amico@accenture.com Vegard Kolbjørnsrud Thought Leadership Research Senior Principal vegard.kolbjornsrud@accenture.com Robert J. Thomas Managing Director of Leadership, Management and Workforce Research robert.j.thomas@accenture.com 11
- 12. Copyright © 2016 Accenture All rights reserved. About Accenture Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Institute for High Performance The Accenture Institute for High Performance develops and communicates breakthrough ideas and practical insights on management issues, economic trends and the impact of new and improving technologies. Its worldwide team of researchers collaborates with Accenture’s strategy, digital, technology and operations leadership to demonstrate, through original, rigorous research and analysis, how organizations become and remain high performers. For more information, follow @AccentureINST or visit www.accenture.com/Institute 12