The document outlines 10 crucial steps for building quality and safety programs as presented by John Byrnes, MD. The steps include organizing physician leaders, identifying high-cost areas for focus, demonstrating return on investment, establishing a kitchen cabinet advisory group, maintaining gains over time, engaging the board quality committee, integrating quality into the strategic plan and core values, and taking a balanced approach to safety, savings, clinical improvement and satisfaction. The document promotes John Byrnes' consulting services and an upcoming quality bootcamp for sharing best practices on developing effective quality and safety programs.
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