The Refiners Fleet 3: Comete
- 1. Comète Make users and product teams share same vision
- 2. Comète The problem 35% of churn is due to poor collaborations between users and product team.Product underperforms / doesn't fit expectations Ineffective Relationship Building Poor Onboarding Poor Customer Service Weak Customer Marketing Customer Org Change Overselling Churn causes Churn is #1 problem for SaaS companies. Source : preact
- 3. Comète Solution Involve Unify Recognize Make all users part of the evolution of their SaaS solution.
- 5. Comète SaaS project lifetime phases Support & onboarding Users feedback and involvement Support & onboarding IT development Development phase Launch phase
- 6. Comète Competitors Data analysis Real-time feedback Loyal community Value work of prod. team and users Intelligent feedback management Third-part integration Historic Startups DIY Comète
- 7. Comète On 470 applications which cost more than $ 15M, the overrun cost due to underperformance is $ 1 billion Source : McKinsey Market opportunity
- 8. Comète Why now? Historic feedback solutions failed to take the turn of collaboration. SaaS companies are looking for solutions « SaaS Churn » trends in Google Source : trends.google.com 2006 Today 0 100
- 9. Comète Go-to-market Companies who really need feedback on their products BtoB startups series A, B, C
- 10. Comète Business model Free 14 days of trial Standard $ 49 /month Enterprise Contact us
- 11. Comète Founding Team Victor CEO & Cofounder Paseuth CTO & Cofounder Tung Developer & Cofounder
- 12. Comète Financials Nb. of customers that love our product 0 300 600 900 1200 Dec Feb Apr Jun Aug Oct Dec Feb Apr Jun Aug Oct Serie A Seed 7% growth per week starting Dec ‘18 $ 1.5 M seed raise