The secret recipe of successful LMS implementation
- 1. THE SECRET RECIPE OF SUCCESSFUL LMS IMPLEMENTATION
- 2. What defines the success of a Training Program?
- 3. Impart New Skills Improved Productivity Improve Existing Skills Key Result Areas of a Training Program
- 4. SOME INDICATORS FOR EFFECTIVE TRAINING ASSESSMENT RESULTSFEEDBACK ENGAGEMENT COMPLETIONPARTICIPATION
- 5. A LEARNING PLATFORM The So Called Magic Wand
- 6. Learners when they think - LMS… More often than not, LMS admins too !
- 7. What you want them to feel
- 8. Challenges for L&D in designing an Awesome Learner Experience
- 9. SOME LMS IMPLEMENTATION CHALLENGES LEARNER MOTIVATION CONFIDENTIAL. ®VowelLMS LLP ASSESSMENT RESULTS CONTENT ACQUISITION USER ADOPTION IMPACT MEASUREMENT ORG COMMITMENT LEARNING TIMECOST OF OWNERSHIP
- 11. LEARNER MOTIVATION ---------------------------------------------------- How can an LMS address it GAMIFICATION SOCIAL LEARNING NEED ESTABLISHMENT Drive the need to learn via need analysis surveys, pop quizzes, pre-tests & socially shareable achievements Drive peer driven learning via tools like a learning social stream, community groups & messaging Motivate learners by awarding points & badges & showcase leaderboards CERTIFICATION PERFORMANCE LINKS Link Learner activity to your Performance management system using our comprehensive APIs to drive motivation Certifying learners to generate a sense of achievement
- 12. #2 QUALITY CONTENT ACQUISITION
- 13. CHALLENGE II : QUALITY CONTENT ACQUISITION ---------------------------------------------------------------- OPEN CONTENT ACCESS PREMIUM CONTENT MARKETPLACE LEVERAGE INHOUSE CONTENT Amazing content resides with leaders within an organisation. Example - PPTs, PDFs, Documents, Videos. Let a learner progress on that content be seen The platform should open doors to content platforms and libraries Leverage open content from Youtube, Vimeo, Web Links, Blogs, Articles, Wikipedia, TedX CONTENT AUTHORING USER GENERATED CONTENT Internal SME’s & Leaders should be able to generate content & drive learning The LMS should be an LCMS, ideally. Allowing quick content creation for quick course allocation. LEVERAGE QUALITY CONTENT FROM ALL POSSIBLE SOURCES
- 14. #3 SYSTEM ADOPTION AND USAGE
- 15. CHALLENGE III : SYSTEM ADOPTION & USAGE ------------------------------------------------------------- The Drivers LEARNER FIRST UX MULTI CHANNEL DELIVERY REDUCE FRICTION One size doesn’t fit all. So is the case with learning. Course delivery should be based on my own competency, skill and learning history and should flow automatically Start on a laptop, finish on the mobile. Training must go where I go. UX drives usage. A great product with bad UX is worse than an average product with great UX INTEGRATIONS Systems should talk to each other such that learners experience has to be seamless and once signed in to computer, should flow through the LMS swiftly.
- 16. #4 TRACKING AND IMPACT MEASUREMENT
- 17. CHALLENGE IV : IMPACT MEASUREMENT & TRACKING ------------------------------------------------------------------------ How? FEEDBACK Analyse content effectiveness & learning outcomes by designing flexible feedback forms SELF CERTIFICATION Allow users to self certify their knowledge on content & submit how they applied it ASSESSMENT ENGINE Dynamic & Curated quizzes & exams, subjective exercises allow you to assess impact of training TRACK TIME & PROGRESS Track time spent on learning across content types & progress on most
- 18. Crafting an Awesome Learning Experience
- 19. A Learner’s Journey on an LMS Mandated Extrinsically Motivated Intrinsically Motivated Login Discovery Content Consumption Assessment Gratification
- 20. TRIGGER ACTION INVESTMENT VARIABLE REWARD External Internal THE HOOK MODEL Nir Eyal, author of the best-selling book "Hooked: How to Build Habit-Forming Products," Anxiety of not knowing something, Social Pressures Emails, Push Notifications Simple one click content consumption Scroll through Points, Badges - Random Rewards Enroll to new Courses on recommendations
- 21. Login Ease of Login UI/UX Cross Device Access Ease of Navigation Easy Content Discovery Useful Dashboards Multi Channel Delivery Chatbot Alexa Content Consumption Adequate Quantity of Relevant Content Intuitive Learning Paths Content Recommendations Length Assessment & Gratification GamificationCertification Peer Recognition Team Goal Contribution Rewards Ease Of Access Discovery Interactivity Hook Capability Engagement toolsRelevance Social Learning Email Reminders Assessment Scores KEY ENGAGEMENT/DISENGAGEMENT POINTS Email Digests Integration & SSO with Corporate IT Quality Immersive Content
- 22. LMS IMPLEMENTATION STRATEGY FOR A LARGE FINANCIAL SERVICES COMPANY CASE STUDY
- 23. LAUNCH IT RIGHT
- 24. Pre Flight Checklist 1 Adequate Relevant Content 2 Integrations Done & Tested 3 Interface Customised to fit Client Branding & Other systems 4 Standard Settings, Reminder Content Customised & Setup 5 Complete User Acceptance Testing Done
- 25. LAUNCH PLAN
- 26. LAUNCH Gamified with CRICKET Because that’s what works best in India !
- 27. REINFORCE
- 28. CONTINUOUS IMPLEMENTATION ● Integration in day to day operations ● Engage internal SMEs in Content creation workshops ● Run Quarterly theme driven gamified Learnathons ● Complete tie in with HRMS for Performance Linkage
- 30. ANY QUESTIONS?