The State of Mobile Connectivity

 Lee Rainie, Director, Pew Internet Project
 8.15.12
 Handheld Librarian
 Email: Lrainie@pewinternet.org
 Twitter: @Lrainie


                                              PewInternet.org
The Very Nature of Information Has Changed

         Information
                                       Information is…
            was…


            Scarce                      All around us
          Expensive                     Cheap or free
Shaped and controlled by elites   Shaped and controlled by
                                  consumers and networks
 Designed for one-way, mass
        consumption                 Designed for sharing,
                                  participation and feedback
         Slow moving
                                         Immediate
    External to our worlds
                                   Embedded in our worlds
Information is Woven Into Our Lives
   Mobile is the needle, Social Networks are the thread

         Mobile…                    Social Networks…
 Moves information with us     Surround us with information
                                    through our many
Makes information accessible
                                       connections
 ANYTIME and ANYWHERE
                                 Bring us information from
  Puts information at our
                                  multiple, varied sources
         fingertips
                                 Provide instant feedback,
 Magnifies the demand for
                                   meaning and context
   timely information
                               Allow us to shape and create
Makes information location-
                                information ourselves and
         sensitive
                                 amplify others’ messages
Overall, if you had to use one single word to describe how you feel about your cell
                       phone, what would that one word be?
The basics: 88% of adults have mobile devices

                                            331.6

               Total U.S.
               population:
               315.5
               million




                                                2011
Mobile is the Needle: 88% of US Adults Have a Cell Phone

                 % in each age group who have a cell phone




Teen data July 2011      Adult data Feb 2012
Smartphone tipping point -- 46%
Smartphones – 46%

60%




40%

         66%
                     53%
20%
                               35%
                                             22%          20%
                                                                       3%
0%
      Millennials    Gen X    Younger    Older Boomers   Silent        G.I.
       (18-34)      (35-46)   Boomers       (57-65)    Generation   Generation
                               (47-56)                  (66-74)       (75+)
An internet device
              17% use mobile as
                primary or exclusive
                online connection
                device
                 – 45% of those ages
                   18-29
                 – 51% of blacks
                 – 42% of Latinos
                 – 38% of those in HH
                   earning less than
                   $50K
56% of adults own laptops –
up from 30% in 2006
52% of adults own DVRs –
up from 3% in 2002
44% of adults own MP3 players –
up from 11% in 2005

42% of adults own game consoles
19% of adults own e-book readers – Kindle
Doubles over holiday season
19% of adults own tablet computer – iPad
Doubles over holiday season
The State of Mobile Connectivity
Cell phones as connecting tools
                       % of cell owners

         • 64% send photo or video
             – Post video 25%
         •   55% access social net. site
         •   30% watch a video
         •   11% have purchased a product
         •   11% charitable donation by text
         •   60% (of Twitter users) access
             Twitter
                                   2/22/2011   12
Location services
                    % of smartphone owners
80%
                           May 2011      Feb 2012

70%                                                  74%*

60%


50%                                        55%

40%


30%


20%

                  18%
10%
       12%
0%
      Geosocial services              Location-based information
                                               services
Apps – 50% of adults
                Sept 2009       May 2010          August 2011

100%



80%



60%
                                                                     50*
                                            43*                 43
40%                   38*              38
                29*
          22%
20%



 0%
       Download apps to their Have preloaded apps on Total who have apps on
              phone                 their phone              phone
Apps downloaders by age
60%




40%



        56%

20%                  40%

                               25%

                                             11%                             1%
                                                             4%
0%
      Millennials    GenX     Younger    Older Boomers     Silent      G.I. Generation
       (18-34)      (35-46)   Boomers       (57-65)    Generation (66-       (75+)
                               (47-56)                      74)
Apps: From Superhighway to Bypass

Apps provide direct connections to information


    News, weather, sports or stocks
                           updates
                                                                                   74%

      Learn about something you're
                      interested in
                                                                            64%

Get info about a destination you're
                            visiting
                                                                   53%


      Help shop or make purchases                             46%

      Get more info about an event
                  you're attending
                                                     35%
                                                 Based on August 2011 Pew Internet Tracking Survey
Rise of “connected viewers” – 52%
All cell owners
• 38used their phone to keep themselves occupied during
   commercials or breaks in something they were watching.
• 22% used their phone to check whether something they
   heard on television was true or not.
• 6% of cell owners used their phone to vote for a reality
   show contestant.

Smartphone owners
• 35% use phone to visit a of smasrtphonecell owners who
  website that was mentioned on television
• 20% used their phone to see what other people were
  saying online about a program they were watching
• 19% used their phone to post their own comments online
  about a program they were watching
The State of Mobile Connectivity
Cell phone uses
      % of cell users have done these things in past 30 days

• Coordinate a meeting or get-together – 41%
• Solve an unexpected problem that they or someone else
  had encountered – 35%
• Decide whether to visit a business, such as a restaurant –
  30%
• Find information to help settle an argument they were
  having – 27%
• Look up a score of a sporting event – 23%
• Get up-to-the-minute traffic or public transit information
  to find the fastest way to get somewhere – 20%
• Get help in an emergency situation – 19%
Mobile health
• 17% of cell owners have used their phone to
  look up health or medical information; 29% of
  cell owners ages 18-29 have done such
  searches.
• 9% of cell owners have software applications
  or “apps” on their phones that help them
  track or manage their health; 15% of those
  ages 18-29 have such apps.
Mobile politics - 26% of adults used cell
     phones for political purposes in 2010
•   14% used their cell phones to tell others that they voted
•   12% used their cell phones to keep up with political news
•   10% sent text messages relating to the election
•   6% used their cells to let others know about conditions at
    their local voting stations on election day
•   4% used their phones to monitor results on election night
•   3% used their cells to shoot/share photos/videos about
    election
•   1% used a cell-phone app that provided updates about
    election news
•   1% contributed money by text message
           Internet and Politics                3/9/2011         21
News and local news
        All adults
      84% own a cell
      phone and/or
     tablet computer



     47% get local news
      or information on
     their cell phone or
            tablet
In-store purchasing decisions
60%




40%           38%

                                             25%                    24%
20%
              34%
                                             22%                    22%

0%
      Call a friend for advice   Look up prices online of a Look up product reviews
        about a purchase          product you found in a     online of a product you
                                           store                 found in a store
                           % of all adults    % of cell owners
How Phones Function In Our Lives
              % of US adult cell owners who had done each of the following in the past 30 days…



 Used phone to get information they                                                               64%
                 needed right away                                                      51%

 Used phone to entertain themselves                                                                 70%
                        while bored                                               42%

Turned phone off to get a break from                                   32%
                             using it                                 29%

Had trouble doing something because                                               42%
  they did not have phone with them                                 27%

Pretended to be using phone to avoid                                   30%
  interacting with those around them                     13%
                                            0%             20%              40%             60%         80%

                                            18-29 year-olds              Total adults
Thank you!

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The State of Mobile Connectivity

  • 1. The State of Mobile Connectivity Lee Rainie, Director, Pew Internet Project 8.15.12 Handheld Librarian Email: Lrainie@pewinternet.org Twitter: @Lrainie PewInternet.org
  • 2. The Very Nature of Information Has Changed Information Information is… was… Scarce All around us Expensive Cheap or free Shaped and controlled by elites Shaped and controlled by consumers and networks Designed for one-way, mass consumption Designed for sharing, participation and feedback Slow moving Immediate External to our worlds Embedded in our worlds
  • 3. Information is Woven Into Our Lives Mobile is the needle, Social Networks are the thread Mobile… Social Networks… Moves information with us Surround us with information through our many Makes information accessible connections ANYTIME and ANYWHERE Bring us information from Puts information at our multiple, varied sources fingertips Provide instant feedback, Magnifies the demand for meaning and context timely information Allow us to shape and create Makes information location- information ourselves and sensitive amplify others’ messages
  • 4. Overall, if you had to use one single word to describe how you feel about your cell phone, what would that one word be?
  • 5. The basics: 88% of adults have mobile devices 331.6 Total U.S. population: 315.5 million 2011
  • 6. Mobile is the Needle: 88% of US Adults Have a Cell Phone % in each age group who have a cell phone Teen data July 2011 Adult data Feb 2012
  • 8. Smartphones – 46% 60% 40% 66% 53% 20% 35% 22% 20% 3% 0% Millennials Gen X Younger Older Boomers Silent G.I. (18-34) (35-46) Boomers (57-65) Generation Generation (47-56) (66-74) (75+)
  • 9. An internet device 17% use mobile as primary or exclusive online connection device – 45% of those ages 18-29 – 51% of blacks – 42% of Latinos – 38% of those in HH earning less than $50K
  • 10. 56% of adults own laptops – up from 30% in 2006 52% of adults own DVRs – up from 3% in 2002 44% of adults own MP3 players – up from 11% in 2005 42% of adults own game consoles 19% of adults own e-book readers – Kindle Doubles over holiday season 19% of adults own tablet computer – iPad Doubles over holiday season
  • 12. Cell phones as connecting tools % of cell owners • 64% send photo or video – Post video 25% • 55% access social net. site • 30% watch a video • 11% have purchased a product • 11% charitable donation by text • 60% (of Twitter users) access Twitter 2/22/2011 12
  • 13. Location services % of smartphone owners 80% May 2011 Feb 2012 70% 74%* 60% 50% 55% 40% 30% 20% 18% 10% 12% 0% Geosocial services Location-based information services
  • 14. Apps – 50% of adults Sept 2009 May 2010 August 2011 100% 80% 60% 50* 43* 43 40% 38* 38 29* 22% 20% 0% Download apps to their Have preloaded apps on Total who have apps on phone their phone phone
  • 15. Apps downloaders by age 60% 40% 56% 20% 40% 25% 11% 1% 4% 0% Millennials GenX Younger Older Boomers Silent G.I. Generation (18-34) (35-46) Boomers (57-65) Generation (66- (75+) (47-56) 74)
  • 16. Apps: From Superhighway to Bypass Apps provide direct connections to information News, weather, sports or stocks updates 74% Learn about something you're interested in 64% Get info about a destination you're visiting 53% Help shop or make purchases 46% Get more info about an event you're attending 35% Based on August 2011 Pew Internet Tracking Survey
  • 17. Rise of “connected viewers” – 52% All cell owners • 38used their phone to keep themselves occupied during commercials or breaks in something they were watching. • 22% used their phone to check whether something they heard on television was true or not. • 6% of cell owners used their phone to vote for a reality show contestant. Smartphone owners • 35% use phone to visit a of smasrtphonecell owners who website that was mentioned on television • 20% used their phone to see what other people were saying online about a program they were watching • 19% used their phone to post their own comments online about a program they were watching
  • 19. Cell phone uses % of cell users have done these things in past 30 days • Coordinate a meeting or get-together – 41% • Solve an unexpected problem that they or someone else had encountered – 35% • Decide whether to visit a business, such as a restaurant – 30% • Find information to help settle an argument they were having – 27% • Look up a score of a sporting event – 23% • Get up-to-the-minute traffic or public transit information to find the fastest way to get somewhere – 20% • Get help in an emergency situation – 19%
  • 20. Mobile health • 17% of cell owners have used their phone to look up health or medical information; 29% of cell owners ages 18-29 have done such searches. • 9% of cell owners have software applications or “apps” on their phones that help them track or manage their health; 15% of those ages 18-29 have such apps.
  • 21. Mobile politics - 26% of adults used cell phones for political purposes in 2010 • 14% used their cell phones to tell others that they voted • 12% used their cell phones to keep up with political news • 10% sent text messages relating to the election • 6% used their cells to let others know about conditions at their local voting stations on election day • 4% used their phones to monitor results on election night • 3% used their cells to shoot/share photos/videos about election • 1% used a cell-phone app that provided updates about election news • 1% contributed money by text message Internet and Politics 3/9/2011 21
  • 22. News and local news All adults 84% own a cell phone and/or tablet computer 47% get local news or information on their cell phone or tablet
  • 23. In-store purchasing decisions 60% 40% 38% 25% 24% 20% 34% 22% 22% 0% Call a friend for advice Look up prices online of a Look up product reviews about a purchase product you found in a online of a product you store found in a store % of all adults % of cell owners
  • 24. How Phones Function In Our Lives % of US adult cell owners who had done each of the following in the past 30 days… Used phone to get information they 64% needed right away 51% Used phone to entertain themselves 70% while bored 42% Turned phone off to get a break from 32% using it 29% Had trouble doing something because 42% they did not have phone with them 27% Pretended to be using phone to avoid 30% interacting with those around them 13% 0% 20% 40% 60% 80% 18-29 year-olds Total adults