The TEAM Code 2022.pdf
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This document outlines the core values and mission of TEAM Software. It began in the 1980s as a small team created a software solution for a janitorial company's accounting needs. They realized other contractors could benefit and formed TEAM Software. The company is now a global leader in software for cleaning and security companies. Their mission is to help customers do more through efficient technology. Their core values are to keep customers first, be accountable, and do more. They strive to communicate openly, innovate continuously, cultivate employees, generate results, and anticipate customer needs.
The TEAM Code 2022.pdf
- 1. Who we are. What we do. Who we aspire to be. © 2022 TEAM Software | v. 2.3 | Last Updated: 1.2022
- 2. © 2022 TEAM Software | v. 2.3 | Last Updated: 1.2022 This is TEAM Software’s blueprint outlining what we do, who we are and who we aspire to be. Think of it like a strategic operating guide that drives our company, empowers and inspires our employees, and gives some insight into what makes us different from other software companies out there. It’s part brand statement, part employee manual, part customer service manifesto. In short, we’re defining exactly what makes TEAM — TEAM. So, whether you’re a TEAM employee (or want to be) or you’re a TEAM customer (or want to be), we think this code gives you a pretty good idea of what makes us tick. What is this thing? THE TEAM CODE
- 3. © 2022 TEAM Software | v. 2.3 | Last Updated: 1.2022 It was the early 1980s. Computers were hulking pieces of equipment and mobile phones were things of science fiction. But that didn’t stop one janitorial and security contracting company in Omaha, Nebraska, from looking for better ways to do things through technology. The CFO was on the hunt for an easy way to determine profitability by job. • What were the labor costs, materials and other direct costs that went into each service location? • Were they bidding each site correctly? • Which jobs were making the most money — and, likewise, which ones were actually costing the company money? How it all started. A History Lesson: In short, he knew they could DO MORE
- 4. © 2022 TEAM Software | v. 2.3 | Last Updated: 1.2022 Darrell Uttecht Intrepid Software Programmer Since an industry-specific business management system didn’t exist at the time, he assembled a small team to build one: Frank Labedz, the CFO and idea guy; Sherri Labedz, software testing whiz; and Darrell Uttecht, the intrepid software programmer. Together, they developed the prototype for a one- of-a-kind system — what is now known as WinTeam. Frank, the visionary, realized this unique solution could make a significant difference for other businesses in the industry with similar challenges. So, they started a new company to offer the solution to other contractors. That’s how TEAM Software (formerly Team Financial Management Systems) was formed in 1989. After leading the company as President and CEO for 27 years, Frank retired, and TEAM welcomed new President and CEO John Leiferman during the summer of 2015. Three years later, Jill Davie was named President and Leiferman continued as CEO. In September 2018, TEAM began a new chapter as part of a strategic partnership with Accel-KKR. As a part of the technology-focused investment firm’s portfolio, TEAM built a global brand, entering new markets and offering more solutions to our customers, primarily in North America, the U.K. and Ireland, and Australia. After expanding our global footprint in the cleaning and security industries, TEAM was acquired by WorkWave®, a provider of SaaS solutions that supports every stage of a service business’s life cycle. As a part of WorkWave, TEAM remains an independent brand within WorkWave’s corporate umbrella that offers the broadest and most complete set of solutions that empower service companies — from SMB to enterprise — to grow their business, improve profitability and beat their competition. HOW IT ALL STARTED
- 5. © 2022 TEAM Software | v. 2.3 | Last Updated: 1.2022 The greatest technology in the world hasn’t replaced the ultimate relationship building tool between a customer and a business: the human touch. – Shep Hyken, Customer Service Guru The TEAM Difference
- 6. © 2022 TEAM Software | v. 2.3 | Last Updated: 1.2022 With more than 30 years’ experience supporting the cleaning and security industries, TEAM has deep, unmatched industry focus and expertise. We’re committed to value-driven innovation that shapes the future of the cleaning, facilities management and security industries across the globe. We’re the global leader in providing powerful, scalable solutions that support growing mid-sized companies to large global operators with complex needs. Our best-in-class solutions include: • North America’s leading, fully-integrated, holistic ERP solution designed specifically for cleaning and security contractors to handle financial, operations and workforce management challenges. • A global workforce management solution purpose-built for cleaning, security and facilities management providers. • Business point solutions to improve service delivery and minimize risk. Our growth-enabling software provides business-critical information that drives efficiency and productivity while reducing risk and costs. We take a people-centric approach to business to create an exceptional customer experience. Why TEAM is Different (and Better) Than the Other Guys
- 7. © 2022 TEAM Software | v. 2.3 | Last Updated: 1.2022 HERE’S WHAT WE’RE COMMITTED TO Mission: We help our customers do more and empower their people through efficiency-enhancing technology.
- 8. © 2022 TEAM Software | v. 2.3 | Last Updated: 1.2022 THAT DRIVES US TOWARD OUR GOAL Vision: We will be the leading global provider of innovative technologies and expertise for companies that keep our world clean, safe and secure.
- 9. © 2022 TEAM Software | v. 2.3 | Last Updated: 1.2022 WITH THESE GUIDING PRINCIPLES Values: Our core values stay constant, but we relentlessly iterate the Code. We work together to accomplish the day-to-day and the longer-term through belief in three core values: Keep customers first. Be accountable. Do more. KBD
- 10. © 2022 TEAM Software | v. 2.3 | Last Updated: 1.2022 We take pride in how we do business, and we do it with a customers-first mentality. We challenge each employee to begin and end each day with a customer-focused action. That’s because we’re people-centric and committed to developing strong, long-term relationships and providing an excellent experience. This gives us the opportunity to listen to our customers’ needs. With that knowledge and our drive to deliver value, we create solutions that increase efficiency and boost profit for our customers. Because when they’re successful, we are, too. #customersfirst Keep customers first. VALUES
- 11. © 2022 TEAM Software | v. 2.3 | Last Updated: 1.2022 We strive to do everything with integrity and hold each other accountable to do what we say we’re going to do. And, we expect our fellow employees to bring their best every day. That’s true for not only what we do, but how we do it. We focus on treating each other with respect, being honest and empathetic, collaborating, working hard together. Above all, we trust each other to do the right thing because it’s the right thing to do. Be accountable. VALUES – Lindsay Uleman, Sr. Customer Success Manager, Strategic Accounts, Nebraska, USA TEAM’s values are what sets us apart from everyone else. They’re not just a motto or something we say; the values are something we live by and strive to achieve every day.
- 12. © 2022 TEAM Software | v. 2.3 | Last Updated: 1.2022 “That’s not my job” isn’t in our vocabulary. We’re willing to do what it takes to get stuff done — right. We’re achievers and going the extra mile is in our DNA. Our company was built on the idea that we could do more. We changed the game in 1989 with an all-in-one financial, operations and workforce management solution. We did it again in 2001 with our Software-as-a-Service offering before “the cloud” was common. And with our next-generation workforce management solution, we’re pushing that legacy forward. Our continued success is a result of our relentless pursuit to define what’s next. Any business can say they have a set of values and make inspirational posters for the wall. But acting in line with those values is where the rubber meets the road. #getstuffdone Do more. VALUES
- 13. © 2022 TEAM Software | v. 2.3 | Last Updated: 1.2022 Here’s how we put our core values into action: Communicate openly. Innovate continuously. Cultivate and appreciate each other. Generate results. Anticipate needs.
- 14. © 2022 TEAM Software | v. 2.3 | Last Updated: 1.2022 Communicate openly. CORE VALUES IN ACTION We’re open and candid with each other. Communication is always a work-in-progress — after all, we’re human. But, we do our best to make sure we’re actively sharing information across the organization. Honest feedback is critical, so we try to give it (and take it) with kindness and an open mind. (That’s true with employees AND customers.) While we want to provide opportunities for everyone to be heard, it’s not practical, or feasible, to make everyone happy. Our employees deserve to know the trajectory of the company, so there are no hidden agendas or secret projects. We value transparency and translate our corporate strategy into goals that are aligned across the organization, so each of us knows how we’re contributing to the company’s objectives. We plan and prioritize our work accordingly. Of course, confidentiality and privacy needs come into play, and we take great pains to protect what needs protecting. Integrity underpins everything we do. We honor our commitments, respect each other and are proud of how we do business. We know that we can trust each other and have the courage to do the right thing. It’s not easy keeping everyone in our global organization connected. We work hard to bring our teams together once a quarter to review our company metrics and project progress. All of us across the globe. Every one of us knows whether we’re meeting our expense and revenue targets, and we all understand the status of our big initiatives. We also all recognize where we need to put in a little more work to see results. – John Leiferman, TEAM Software CEO, Nebraska, USA “Every employee at TEAM, myself included, works each day led by our core values to keep customers first, to be accountable and to do more. We wouldn’t be where we are today without that kind of passion and drive. We’ve been around for 30 years and we’ll be around another 30 because we surround ourselves with the kind of people who can make that happen.”
- 15. © 2022 TEAM Software | v. 2.3 | Last Updated: 1.2022 Innovate continuously. CORE VALUES IN ACTION As a market-leading software company, we’re no stranger to innovation. We must innovate, or we fall behind. Innovation is at the core of who we are. We push ourselves to provide the best solutions by staying closely connected to our customers and industries, constantly learning and continuously improving. In addition to promoting ongoing learning and development opportunities for our employees, we host innovation events periodically to glean the best ideas from our community of employees. We provide autonomy to our employees, including flexible work arrangements and space design specifically geared toward innovation. We recognize that an inherent part of innovation is the risk of failure. Our approach? Be smart. Listen. Research. And, the most important — fail fast. We know it’s going to happen at some point, but the quicker we recognize an initiative has gone off the rails, the quicker we can learn, adjust and move on. — Will McClellan, TEAM Software Engineering Lead, Melbourne, AUS “Building successful web applications requires an environment that allows developers to have autonomy and control over technology decisions. Working on Lighthouse at TEAM is a great place to do just that. The culture of honesty and the drive to solve challenging problems with web technologies is a great chance to build your skills and experience as a developer.”
- 16. © 2022 TEAM Software | v. 2.3 | Last Updated: 1.2022 Cultivate and appreciate each other. CORE VALUES IN ACTION Employees are our greatest asset and key to our continuing success. That’s why we make sure each person we hire is a good fit for our company and can help us achieve our aggressive goals. While skills and experience are obvious qualifiers, a can-do attitude and curiosity are what make the superstars shine. And once we find superstars, we’re going to help them build a long-term career here by investing in them. We realize that if we want to grow our company, we must grow our people, too. The equation is simple: empowered employees + a shared commitment to mission/goals = sustainable, scalable growth. Superstars attract other superstars (it’s like gravitational pull). That’s why we offer a generous employee referral program to help us bring those go- getters in the door. To facilitate new employee success from day one, we offer onboarding and training to get them going on the right foot. We foster an environment that values wellness and work-life balance. Flexible work arrangements, competitive benefit offerings; wellness initiatives; volunteer time off, and paid parental leave are just a few of the ways we show it. To think differently and drive innovation, we need to be different. We promote the vitality of diversity and inclusion. Uniqueness is appreciated. It’s also acknowledged as having a positive impact on individual and team successes. Every employee is empowered to speak up AND be heard. We accept each employee for who they are, NOT who they are expected to be based on bias or stereotype. It’s not just KPIs and bottom-line numbers. People are always a part of the equation. How we connect to each other and our customers is just as important as the tasks we execute. Simply put, a person who feels appreciated does more than expected. And that’s something we count on. Each of us has an important part to play and we rely on each other to create a successful TEAM.
- 17. © 2022 TEAM Software | v. 2.3 | Last Updated: 1.2022 Generate results. CORE VALUES IN ACTION This is what it all boils down to: results. How do we get them? Data is king. We gather it, measure it and use it to adjust our strategy and develop realistic goals and objectives going forward. Then we do it again. It’s another way we hold each other accountable. Execute, execute, execute. Strategy is vital, but we must have tactical ways to carry out that strategy. In other words, we need to get stuff done, then do more. Focus on providing value to our customers. Listen, respond and solve their pain points. Do what’s best for the customer because, in the end, that’s where the real value is. We want to motivate our employees to believe in and achieve our aims. We empower our employees to achieve their potential and their goals by providing them with the right tools and support to do it. The best way to keep generating consistent results? Reward and recognize the people who achieve them. Sometimes it’s a simple thank you. Sometimes it’s a gift card and a pat on the back. These are the other ways we reward and recognize a job well done: Our company values are so integrated in our work, it’s only fitting to celebrate each other when those actions reflect commitments. That’s how our Keep. Be. Do. Award came to be. We nominate and formally recognize employees and the amazing things they’re doing every day. TEAM encourages recognition from all angles, whether recognizing your peer, another employee on a project team or any other “job well done.” Our employee incentive program is based on both company financial and operating performance (strategic goals we achieve together) and individual contribution (SMART goals you achieve yourself). These rigorous performance measures help drive our culture and reinforce our value chain. In short, if we’ve met or exceeded our goals, we see a monetary bonus. How’s that for a pat on the back?
- 18. © 2022 TEAM Software | v. 2.3 | Last Updated: 1.2022 Anticipate needs. CORE VALUES IN ACTION Over the last 30 plus years, TEAM has built a reputation on our customer responsiveness and our expertise in the contract cleaning and security industries. As a result, we’re the trusted technology leader in our verticals, as proven by our lion’s share of the market. But what got us to here won’t get us to there. In other words, to sustain our market leadership position and continue to grow, we can’t just respond to customer needs, we have to anticipate them. In today’s technology-first world, creating a customer experience is about more than just acting on requests. It’s about giving customers solutions they didn’t know they needed. Guy Kawasaki, Silicon Valley-based speaker and author, calls this “jumping to the next curve.” That’s where the disruptive innovation is. We work to stay connected with our customers and the industries we serve, so we can listen forward, act intentionally, deliver value to customers, expand offerings and scale easily. That’s how we drive our relentless pursuit to define what’s next. As the world change, we know the modern workplace is changing with it. Traditional workspaces don’t always look the same for each employee, and we recognize that flexibility fosters growth and productivity. We value safety and prioritize health and well-being. And, we provide a safe environment for work for our employees, consultants, and guests. — Chip Irek, TEAM Software CTO, Nebraska, USA “We’re in a global-leadership position in the industries we serve, and I don’t take that lightly, I know we have the mechanisms in place to serve our customers now and into the future, and I’m looking forward to where we go next.”
- 19. © 2022 TEAM Software | v. 2.3 | Last Updated: 1.2022 Our company is our people. We’re extremely proud of our organization and the team we’ve assembled to support it. We have designed our employment experience with a goal to unlock the full potential for all. Each of us has an important part to play and we’re reliant upon each other to create a successful TEAM.
- 20. © 2022 TEAM Software | v. 2.3 | Last Updated: 1.2022 We’ll see you at the next curve.