The TI Promise
- 1. The TI Promise Technical Installation System DESIGN EXPERIENCE PERFORMANCE • Technical analysis • Project management • Integration testing • System design • Vendor management • Quality sight and sound • Network/facility accommodation • Logistics management • User training and support • Technology neutral • Time-line management • Unparalleled customer support • Listening and understanding • Relationship management • Cost/benefit performance Over the years we have learned that there are three fundamental phases to every project. They are represented by the three ovals in the illustration above. You will experience multiple deliverables provided to you by a broad cross section of our organization, as your project progresses. Design Phase – Our Engineers and Account Managers team together with your technology users, technical staff, and facility managers go through a process of discovery and analysis that considers all the factors that impact the success of the project. The result of this process should be an objective and relevant proposal with a definitive project scope, and in most cases, a firm fixed price, with acquisition options. Our customer satisfaction surveys and market research have revealed that we perform at consistently high levels during the technical design process. Installation Phase – Unlike the design phase and the performance phase that follows, our challenge during the installation is to work hard to mitigate factors that are beyond our control. Examples of such events are: inconsistent performance by electrical or general contractors, delays in the receipt of key pieces of technology, defects or bugs in manufacturer’s products, freight damage to key pieces of technology. Our strategy to minimize the impact you feel from the factors outside of our control is to have a dedicated project manager who is assigned to your project. You will be introduced to your Project Manager early in the life of the project, and you will receive frequent updates in writing as to the status of the progression of the project. System Performance Phase – This may be the most important phase of the project and this is when you realize the return on your investment in the system itself. Your expectations during this phase of your experience with Technical Innovation should be: the Project Manager will coordinate training for your team on the use of the technology; you will receive your technical system documentation; you will be introduced to our Customer Support Organization, which is in place to provide you with a responsive and professional help desk, preventive maintenance, and emergency repair services. The TI Promise -- Our promise to you is that we will provide you with a good experience in every aspect of our relationship where we control the factors, and when things outside of our control intervene, we will try to make it so you don’t even feel the “bumps in the road”.