Tibbr use cases (commented)
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The document provides use cases for how different departments within a company can utilize a social network tool called Tibbr. It describes how sales, marketing, HR, IT, and communications teams can use Tibbr for collaborating on proposals, managing customer issues, recruiting talent, sharing announcements, and more. Specific examples are given for each department showing how features like private subjects, file sharing, notifications, and search help employees work together more efficiently.
Tibbr use cases (commented)
- 1. Functional Use Cases Presentation Title The social network for work. www.tibbr.com Presenter’s Name Job Title
- 2. Use cases by departments Sales Marketing Human Resources IT Customer Support Corporate communications © 2013 TIBCO Software. All rights reserved. TIBCO confidential & proprietary information. 2
- 3. in sales
- 5. Private subject setup for the prospect Sales team is setup to work on the account Key information and resources can be setup on announcement area – customer contact info, research, etc. Ted (AE) sends Updates coming from client site remotely – team can start working on the solution immediately @ mention feature allows you to call out activities to people – trigger notifications – bringing in someone new to the post (not in the subject) @ mention feature Photo is geotagged Upcoming meetings / events Client related documents are stored in subject contex
- 7. Version one on proposal created by Ryan and posted to Box and shared on subject with team – can be used with any doc sharing All team members can view document without leaving the page – keeping user there Updates can be made to the document directly in Box – link is maintained Document stored available here People being @ mentioned in the thread so that they can be notified of an action / become aware of the post
- 9. History of the subject – using Timeline – shows all posts that were made during that period along with new followers Automated updates coming in from Salesforce with regards to an opportunity – mapped to a subject Starting from early days of prospect, Team is notified of opportunity status change or updates
- 11. Viewing VP of Sales wall Multiple responses coming in very quickly within a very short time frame He is following all his team members and account subjects He is following all his team members and account subjects People responding quickly from various subjects with any answers or related information Many responses
- 13. Viewing another client subject previously closed and being managed by the team Long History, this facilitates the introduction of new sales people to follow the customer Automated post from Siebel system showing that there has been an escalation to severity 1 – critical Account manager immediately gets notified and can proactively contact the customer Account manager requests support manager to give the issue highest priority as they are in the middle of a sales cycle with the customer
- 14. in marketing
- 16. Restricted to team members only Private project subject for marketing team to plan and coordinate collateral development Mark, the designer, has published some brochure designs to the team for feedback in images All corresponding project documents are stored in the subject files for later reference – can also be linked to Box or other document management system Denise, the VP of marketing has given her feedback and then Emily mentions Ellen, the copy writer to simplify the content – Ellen gets a notification of the same since she is mentioned in the reply
- 18. Viewing VP of Marketing wall She is seeing updates of her various projects on the wall and sees the meeting invite to discuss in detail the brochure design As it has been posted to the private subject, all followers see the meeting invite and can RSVP or add the event to their outlook calendar Meeting has been created using Webex and tibbr calendar feature All other relevant meetings for Denise are shown in the right hand column for upcoming meetings – that she has permission to see Mark has updated the revised version of the document with the latest content from Carl so that everyone can review the document before the meeting and preprepare all their feedback and comments – leading to a more productive meeting
- 20. Viewing public subject for event planning a product launch Denise has published some pictures of the event venue options and created a poll at the same time to get people’s votes on which one to choose Open subject for anyone to follow, but primarily catering to the marketing events planning team Other links that are associated to the event planning process are stored in the right hand side for reference Other documents that are associated to the event planning process are stored in the right hand side for reference Denise has also asked for Carl to share some of the registration stats from the previous year so they can see what they are trying to target Carl shares some interesting charts and data from previous events As it is an open subject, all employees are free to express their ideas and thoughts on how to make the event better
- 23. New to tibbr widget on right helps them get familiar with the tool and get fully setup on mobile Viewing new employee’s wall First post is from HR manager of the region who welcomes Ricky to the team and shares some valuable resources with him to get onboarded Welcome posts come in from everyone and finally from his Manager who would like to connect and have a meeting What’s happening and popular content below help them discover new content and subjects that they should start following
- 25. Viewing local new hire onboarding subject managed by local HR team Public subject available for all to join Subject tab for new hires available for users to click and get some useful information on getting started Ricky, as a new employee has posted a question about a good family doctor in the area, to which he has received several responses immediately Ricky can find additional information related to HR policies in the files and links sections
- 26. New users click on the Subject page – New Hire resources and come to this embedded ‘tibbr page’ Rich content – more user friendly with videos, images and more Dynamically updated page – content can be kept up to date by the HR team and the link will always be valid Gives the HR team the ability to add a little more excitement to the page and embed the company’s culture from the very beginning
- 28. Viewing pubic subject for posting new opportunities – managed by talent recruitment Ruth, talent manager, has posted an urgent job opportunity for a solutions consultant in Singapore across this subject, Singapore subject, Engineering subject and a few more to make sure everyone that might be able to help see’s this post Within a day, there are several shares, mentions and referrals to help close the position Previous open positions Such a platform with it’s ability to cross post across subjects and share, make it much easier to spread the word on new openings and can help companies save thousands on recruiters fees Useful documents in files section
- 29. in IT / support
- 31. Public helpdesk subject managed by the IT group Multiple people are following Link to other app Crowdsourcing : Carl has posted an issue about his Wifi problem Search within subject Finding information quickly Useful IT documents in links section Emily from HR recently faced a similar problem and has posted her solution within minutes of seeing it Jeff (official helpdesk team) responds confirming Emily’s answer Finding information quickly Useful IT documents in files section
- 32. Looking at view after user has clicked on the ‘Mavericks’ tag to see all related posts Search within subject Users can quickly find related posts on the issue Users can continue to click through more tags on filtered results to find the post they are looking for
- 34. for broadcasting news and updates for getting rapid feedback
- 35. Owners of the subject, can act on it Announcement subjects – go to everyone as communications – no need to subscribe to the subject. Managed by Corp Communications History of all the previous announcements Enabling Video streaming from any public / internal video source Announcement posts on right side appear on everyone’s walls, as do events Use for CEO messages / announcements – press releases, annual reports, events, announcements, etc. Reach the entire company easily Users cannot reply – only like posts or respond to a survey
- 36. The social network for work. www.tibbr.com
Editor's Notes
- #2: Title Page
- #4: Divider Page
- #5: Divider Page
- #6: Private subject setup for the prospectSales team is setup to work on the accountTed (AE) sends Updates coming from client site remotely – team can start working on the solution immediately@ mention feature allows you to call out activities to people – trigger notifications – bringing in someone new to the post (not in the subject)Key information and resources can be setup on announcement area – customer contact info, research, etc.Upcoming meetings / eventsClient related documents are stored in subject contexEntire space is dedicated to managing the prospect
- #7: Divider Page
- #8: Version one on proposal created by Ryan and posted to box and shared on subject with team – can be used with any doc sharing with All team members can view document without leaving the page – keeping user thereUpdates can be made to the document directly in Box – link is maintainedPeople being @ mentioned in the thread so that they can be notified of an action / become aware of the postDocuments stored in the right
- #9: Divider Page
- #10: History of the subject – using Timeline – shows all posts that were made during that period along with new followersAutomated updates coming in from Salesforce with regards to an opportunity – mapped to a subjectStarting from early days of prospect, Team is notified of opportunity status change or updates
- #11: Divider Page
- #12: Viewing VP of Sales wallHe is following all his team members and account subjectsSales team posting to cross selection of subjects – Sales, people, competition, partnersPeople responding quickly from various subjects with any answers or related informationMultiple responses coming in very quickly within a very short time frame
- #13: Divider Page
- #14: Viewing another client subject previously closed and being managed by the teamAutomated post from Siebel system showing that there has been an escalation to severity 1 – criticalAccount manager immediately gets notified and can proactively contact the customerAccount manager requests support manager to give the issue highest priority as they are in the middle of a sales cycle with the customer
- #15: Divider Page
- #16: Divider Page
- #17: Private project subject for marketing team to plan and coordinate collateral developmentRestricted to team members onlyMark the designer has published some brochure designs to the team for feedback in imagesDenise, the VP of marketing has given her feedback and then Emily mentions Ellen, the copy writer to simplify the content – Ellen gets a notification of the same since she is mentioned in the replyAll corresponding project documents are stored in the subject files for later reference – can also be linked to Box or other document management system
- #18: Divider Page
- #19: Viewing VP of Marketing wallShe is seeing updates of her various projects on the wall and sees the meeting invite to discuss in detail the brochure designMeeting has been created using Webex and tibbr calendar featureAs it has been posted to the private subject, all followers see the meeting invite and can RSVP or add the event to their outlook calendarMark has updated the revised version of the document with the latest content from Carl so that everyone can review the document before the meeting and pre-prepare all their feedback and comments – leading to a more productive meetingAll other relevant meetings for Denise are shown in the right hand column for upcoming meetings – that she has permission to see
- #20: Divider Page
- #21: Viewing public subject for event planning a product launchOpen subject for anyone to follow, but primarily catering to the marketing events planning teamDenise has published some pictures of the event venue options and created a poll at the same time to get people’s votes on which one to chooseOther links and documents that are associated to the event planning process are stored in the right hand side for referenceDenise has also asked for Carl to share some of the registration stats from the previous year so they can see what they are trying to targetCarl shares some interesting charts and data from previous eventsAs it is an open subject, all employees are free to express their ideas and thoughts on how to make the event better
- #22: Divider Page
- #23: Divider Page
- #24: Viewing new employee’s wallNew to tibbr widget on right helps them get familiar with the tool and get fully setup on mobileWhat’s happening and popular content below help them discover new content and subjects that they should start followingFirst post is from HR manager of the region who welcomes Ricky to the team and shares some valuable resources with him to get onboardedWelcome posts come in from everyone and finally from his Manager who would like to connect and have a meeting
- #25: Divider Page
- #26: Viewing local new hire onboarding subject managed by local HR teamPublic subject available for all to joinRicky, as a new employee has posted a question about a good family doctor in the area, to which he has received several responses immediatelyRicky can find additional information related to HR policies in the files and links sectionsSubject tab for new hires available for users to click and get some useful information on getting started
- #27: New users click on the Subject page – New Hire resources and come to this embedded ‘tibbr page’Dynamically updated page – content can be kept up to date by the HR team and the link will always be validRich content – more user friendly with videos, images and more Gives the HR team the ability to add a little more excitement to the page and embed the company’s culture from the very beginningMultiple tabs for accessing other relevant information or systems
- #28: Divider Page
- #29: Viewing pubic subject for posting new opportunities – managed by talent recruitmentRuth, talent manager, has posted an urgent job opportunity for a solutions consultant in Singapore across this subject, Singapore subject, Engineering subject and a few more to make sure everyone that might be able to help see’s this postThis shows the power of cross posting to multiple subjectsWithin a day, there are several shares, mentions and referrals to help close the positionSuch a platform with it’s ability to cross post across subjects and share, make it much easier to spread the word on new openings and can help companies save thousands on recruiters fees
- #30: Divider Page
- #31: Divider Page
- #32: Public helpdesk subject managed by the IT groupMultiple people are followingCrowdsourcing :Carl has posted an issue about his Wifi problemEmily from HR recently faced a similar problem and has posted her solution within minutes of seeing itJeff (official helpdesk team) responds confirming Emily’s answerFinding information quicklyUseful IT documents in files and links sectionSearch within subject
- #33: Looking at view after user has clicked on the ‘Mavericks’ tag to see all related postsUsers can quickly find related posts on the issueUse subject search to find any documents, links or conversations in the subject right from the beginning of when the subject was createdUsers can continue to click thorough more tags on filtered results to find the post they are looking for
- #34: Divider Page
- #35: Divider Page
- #36: Announcement subjects – go to everyone as communications – no need to subscribe to the subject. Managed by Corp commsEnabling Video streaming from any public / internal video sourceAnnouncement posts on right side appear on everyone’s walls, as do eventsUse for CEO messages / announcements – press releases, annual reports, events, announcements, etc. Reach the entire company easilyUsers cannot reply – only like posts
- #37: Last Page