The Impacts of Social Trust on
Open and Closed B2B E-commerce:
A Europe-Based Study
Presenter: Tim Cheng
Instructor: Dr. Teresa Hsu
Date: April 20, 2015
1
 Qu, W. G., Pinsonneault, A., Tomiuk, D.,
Wang, S., & Liu, Y. (2014). The impacts
of social trust on open and closed B2B
e-commerce: A Europe-based study.
Information & Management, 1-9.
Citation
2
 Open & Closed E-commerce
 GNI:Gross National Income
Definition of term
3
 Introduction
 Literature Review
 Methodology
 Results
 Conclusion
 Reflection
Content
4
 Background
 Purpose of this study
Introduction
5
 Studies show that firm ability in
conducting transaction and
collaboration with business partners
over electronic channels can have a
strategic impact on firm performance.
Background
6
(C.W.Y. et al., 2011; M.R., 2004)
 This study examines how social trust
of a country affects firms’ use of
open and closed B2B e-commerce.
Purpose of this study
7
By committed relations, Yamagishi
(2011)means that two partners in a relation
refuse temptation of more profitable offers from
outside and stay in their relationship with the
same partner.
Literature Review
8
H1a. The greater the social trust in a
country in which a firm operates, the less
likely the firm will use closed B2B e-
commerce.
In such countries, managers often have a
high level of trust of other firms and are
willing to transact with new trading partners
due to this high level of trust.
Literature Review
9
H1b. The greater the social trust in a
country in which a firm operates, the more
likely the firm will use open B2B e-
commerce.
Researchers propose that a firm's IT
experience should facilitate the use of both
open and closed B2B e-commerce.
Literature Review
10
H2a. A firm's IT experience is positively
associated with the use of closed B2B e-
commerce.
H2b. A firm's IT experience is positively
associated with the use of open B2B e-
commerce.
This low willingness in closed B2B e-
commerce should mitigate the positive
association between IT experience and
closed B2B e-commerce.
Literature Review
11
H3a. The positive effect of IT experience on
closed B2B e-commerce becomes weaker
when the social trust of a country is higher.
Firms in country with high social trust are
more willing to engage in open B2B e-
commerce because open B2B e-commerce
provides better trading partners to them(K.
et al., 2006).
Literature Review
12
H3b. The positive effect of IT experience on
open B2B e-commerce becomes stronger
when the social trust of a country is higher.
 Online data sources
 Participants
Methodology
13
Online data sources
14
World
Values
Survey
E-business
Watch
Data
sources
15
World Values
Survey
Social
trust
16
European
Decision
Makers
27
countries
10,455
enterprises
E-business
watch
European
Decision
Makers
29
countries
14,056
enterprises
E-business
watch
Removing missing data
17
 Statistical Analysis
Result
18
Factor analysis
Statistical package HLM 6
19
20
H1a
H1b
H2b
H2a
H3a
H3b
Hypothesis Value Supporte
d
H1a.The greater the social trust
in a country in which a firm
operates, the less likely the firm
will use closed B2B e-commerce.
β=-0.23*
p<0.05
H1b. The greater the social trust
in a country in which a firm
operates, the more likely the firm
will use open B2B e-commerce.
β=0.34*
p<0.01
21
Result
Hypothesis Value Supporte
d
H2a. A firm's IT experience is
positively associated with the use
of closed B2B e-commerce.
β=0.53**
p<0.01
H2b. A firm's IT experience is
positively associated with the use
of open B2B e-commerce.
β=0.72**
p<0.01
22
Result
Hypothesis Value Supporte
d
H3a. The positive effect of IT
experience on closed B2B e-
commerce becomes weaker when
the social trust of a country is
higher.
β=-0.13**
p<0.01
H3b. The positive effect of IT
experience on open B2B e-
commerce becomes stronger
when the social trust of a country
is higher.
β=0.02
23
Result
Research has suggested that open B2B
e-commerce is the future direction of e-
commerce due to its various advantages.
Conclusion
24
 Concluding those points, open and closed
B2B e-commerce have different
advantages and adopting in different
situations. As a manager needs to
consider the company’s characteristic with
other enterprises.
Reflection
25
26
All things are easy
that are done
willingly.

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Tim presentation for B2B E-commerce

  • 1. The Impacts of Social Trust on Open and Closed B2B E-commerce: A Europe-Based Study Presenter: Tim Cheng Instructor: Dr. Teresa Hsu Date: April 20, 2015 1
  • 2.  Qu, W. G., Pinsonneault, A., Tomiuk, D., Wang, S., & Liu, Y. (2014). The impacts of social trust on open and closed B2B e-commerce: A Europe-based study. Information & Management, 1-9. Citation 2
  • 3.  Open & Closed E-commerce  GNI:Gross National Income Definition of term 3
  • 4.  Introduction  Literature Review  Methodology  Results  Conclusion  Reflection Content 4
  • 5.  Background  Purpose of this study Introduction 5
  • 6.  Studies show that firm ability in conducting transaction and collaboration with business partners over electronic channels can have a strategic impact on firm performance. Background 6 (C.W.Y. et al., 2011; M.R., 2004)
  • 7.  This study examines how social trust of a country affects firms’ use of open and closed B2B e-commerce. Purpose of this study 7
  • 8. By committed relations, Yamagishi (2011)means that two partners in a relation refuse temptation of more profitable offers from outside and stay in their relationship with the same partner. Literature Review 8 H1a. The greater the social trust in a country in which a firm operates, the less likely the firm will use closed B2B e- commerce.
  • 9. In such countries, managers often have a high level of trust of other firms and are willing to transact with new trading partners due to this high level of trust. Literature Review 9 H1b. The greater the social trust in a country in which a firm operates, the more likely the firm will use open B2B e- commerce.
  • 10. Researchers propose that a firm's IT experience should facilitate the use of both open and closed B2B e-commerce. Literature Review 10 H2a. A firm's IT experience is positively associated with the use of closed B2B e- commerce. H2b. A firm's IT experience is positively associated with the use of open B2B e- commerce.
  • 11. This low willingness in closed B2B e- commerce should mitigate the positive association between IT experience and closed B2B e-commerce. Literature Review 11 H3a. The positive effect of IT experience on closed B2B e-commerce becomes weaker when the social trust of a country is higher.
  • 12. Firms in country with high social trust are more willing to engage in open B2B e- commerce because open B2B e-commerce provides better trading partners to them(K. et al., 2006). Literature Review 12 H3b. The positive effect of IT experience on open B2B e-commerce becomes stronger when the social trust of a country is higher.
  • 13.  Online data sources  Participants Methodology 13
  • 17. 17
  • 18.  Statistical Analysis Result 18 Factor analysis Statistical package HLM 6
  • 19. 19
  • 21. Hypothesis Value Supporte d H1a.The greater the social trust in a country in which a firm operates, the less likely the firm will use closed B2B e-commerce. β=-0.23* p<0.05 H1b. The greater the social trust in a country in which a firm operates, the more likely the firm will use open B2B e-commerce. β=0.34* p<0.01 21 Result
  • 22. Hypothesis Value Supporte d H2a. A firm's IT experience is positively associated with the use of closed B2B e-commerce. β=0.53** p<0.01 H2b. A firm's IT experience is positively associated with the use of open B2B e-commerce. β=0.72** p<0.01 22 Result
  • 23. Hypothesis Value Supporte d H3a. The positive effect of IT experience on closed B2B e- commerce becomes weaker when the social trust of a country is higher. β=-0.13** p<0.01 H3b. The positive effect of IT experience on open B2B e- commerce becomes stronger when the social trust of a country is higher. β=0.02 23 Result
  • 24. Research has suggested that open B2B e-commerce is the future direction of e- commerce due to its various advantages. Conclusion 24
  • 25.  Concluding those points, open and closed B2B e-commerce have different advantages and adopting in different situations. As a manager needs to consider the company’s characteristic with other enterprises. Reflection 25
  • 26. 26 All things are easy that are done willingly.

Editor's Notes

  • #2: Good morning everyone, Today my topic is The Impacts of Social Trust on Open and Closed B2B E-commerce: A Europe-Based Study You might curious what is this topic about? This is a transaction between businesses to Businesses. I will describe these terms later.
  • #3: This article is from Information and Management published in 2014. There are some interesting issues in here.
  • #4: Here I will explain what different between open & closed E-commerce Open is the company can have trading activities with many companies but the closed is only focus on one specific company. GNI is the term for Taiwanese people income.
  • #5: My presentation will include six part.
  • #6: Introduction includes background and purpose of this study
  • #7: Now the firms are working on how to make maximum profit on E-commerce. So the strategies they used will be the first priority concerned.
  • #8: Purpose of this study would test how social trust influences open and closed B2B e-commerce.
  • #9: The researcher Yamagishi in 2011 said that two partners in a relation refuse temptation of more profitable offers from outside, they wont change the partner on businesses
  • #10: Managers have high level of trust of other firms but they are willing to trade with new companies.
  • #11: The researcher propose that It experience will influence both open and close So give H2a and H2b Hypothesis ,
  • #12: The low willingness in closed b2b would reduce the relation between IT experience and closed b2b commerce.
  • #13: K and other researchers in 2006 proposed high social trust are more willing to engage in open B2B
  • #14: In this paper, the data sources is from online database.
  • #16: World values survey is the most comprehensive and wide-ranging survey of human values ever undertaken. And the social trust is the one part of the human values.
  • #17: E business interviewed the decision makers in Europe
  • #18: Did you remember those topics I presented this data show the highest value
  • #19: Result the researcher use two statistical analysis One is Factor analysis second is statistical package HLM6 this one is designed by Microsoft.
  • #21: This figure shows the relationship between those variables It also reflected on the hypothesis.
  • #25: Overall, we can realize the open B2B E-commerce is better than closed B2B e-commerce,
  • #26: Choosing the best strategy to increase both competitive and profit.
  • #27: Choosing the best strategy to increase both competitive and profit.