Time to transform your customer programme?
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The document discusses a customer program transformation undertaken by a South African retailer to enhance their digital capabilities. It outlines key steps such as breaking down silos, leveraging technology and data, and aligning CRM systems with the original vision for customer transformation. The ultimate goal is to provide personalized and connected customer interactions across all channels.
Time to transform your customer programme?
- 1. ?CONSULTING | TECHNOLOGY © BSG. All rights reserved do you need to transform your Customer programme? Industry: Retail Problem solved: Customer programme transformation Business benefit: Key steps to break down silos identified Leveraged technology and data across the organisation Aligned CRM to original strategic vision
- 2. your customer is central to the success of your business CONSULTING | TECHNOLOGY © BSG. All rights reserved
- 3. CONSULTING | TECHNOLOGY supported a South African retailer to transform their customer programme © BSG. All rights reserved
- 4. preparing them for the digital future by identifying key steps to break down silos CONSULTING | TECHNOLOGY © BSG. All rights reserved
- 5. CONSULTING | TECHNOLOGY leveraging technology and data across the organisation © BSG. All rights reserved
- 6. CONSULTING | TECHNOLOGY aligning CRM systems with their original customer transformation programme vision © BSG. All rights reserved
- 7. CONSULTING | TECHNOLOGY © BSG. All rights reserved enabling them to offer their clients accessible, personalised, connected interactions across all channels
- 8. CONSULTING | TECHNOLOGY © BSG. All rights reserved Read the full case study at www.bsg.co.za or visit bit.ly/customercentric_casestudy
- 9. CONSULTING | TECHNOLOGY © BSG. All rights reserved Talk to us we can help you give your clients the experience they need Jurie Schoeman Client Engagement and Strategy Executive Mobile: +27 (0) 83 302 7169 jurie.schoeman@bsg.co.za