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TIPSHEETSERIES
www.keepnetlabs.com
Areyouhacked?Learnhowtotake
precautionsearly!
Youraccountsmaybeindanger.
Quickidentificationandresponsetothese
threatscanreducethedamagedonetoyour
accountandpersonalinformation.Beloware
somesituationsthatindicatesyouarehacked.
n	 Unwantedbrowsertoolbars,homepages,or
attachmentsunexpectedlyappear;Ifthere
aretoomanypop-upsorwebpagestobe
redirected;Ifyouronlinepasswordsarenot
working,thenyouarehacked.
n	 Yourfriendscantellyouthatyouhavebeen
exposedtoacyberattack.Yourcolleagues
maydeclarethathe/shehasreceiveda
spamorphishinge-mailfromyou.
n	 Whenbatteryanddatausageisnormally
high,andSMSchargesarehigherthan
usualinyourbill,youaremostlikelytobe
attackedbyacybercriminal.
n	 Ifyoureceivemessagesfromyourbank
insufficientbalanceduetounauthorized
charges,thenyouareunderattack
n	 Ifyouseenewaccountsonyourdevice,
virusprotectionmessages,virusesarenot
cleanedorquarantined;Ifyouseefake
antivirusmessagesfromsoftwarethatyou
donotrememberinstalling,andprograms
arenotrunningorIftheprogramscrash
randomlythenyourcomputerisseized.
Thefollowingstepshavetobetakenagainstthecyber
attacks:
n	 Updateyouranti-virusprotectionsoftware.
Thendoafullscan.Followtheinstructions
toquarantineordeleteinfectedfiles.
n	 Updateyourmobilesoftwareand
applications.Makesureyoukeepthem
updated.
n	 Updateyourscannerandplug-ins.Checkfor
newupdatesoftenanddeleteunnecessary
oroutdatedplugins.
n	 Changeyourpasswordsaffectedbythe
attacksindifferentdevices.Ifyouarenot
surewhichpasswordsareaffected,change
allyourpasswords.
n	 Isyourcomputerstillworkingslow?Reset
yourmachine
n	 Ifyoubelievethatyourpersonal
informationhasbeencompromised,
contactthebanks.
n	 Backupyourfilesfrequently.Consider
makingatleasttwoseparatebackups:one
inanexternaldriveandtheotherincloud
storage.
NO.1

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Tip sheet series – Are you hacked?