TM 1 TESDA Portfolio Computer Systems Servicing NC II

Computer Systems
Servicing NC II
Table of Contents
Date Developed:
Sept 2019
Date Revised:
Document No. USPF-TM1-2019-batch #34
Issued by:
USPF-LRC
Page 1 of 277
Developed by:
Ian Mars P. Acut Revision # 01
UNIVERSITY OF SOUTHERN PHILIPPINES FOUNDATION
LEARNING RESOURCE CENTER
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
IAN MARS P. ACUT
COMPUTER SYSTEMS SERVICING NC II
Qualification Title

Computer Systems
Servicing NC II
Table of Contents
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 2 of 277
Developed by:
TABLE OF CONTENTS
PRELIMINARIES PAGE
Curriculum Vitae…………………………………………………………………6
College Diploma……………………………………………………………………8
National Certificate……………………………………………………………….9
PRC Certification of Passing (LET)…………………………………………….10
PRC Certification of Board Rating (LET).…………………………………….11
Cisco Networking Academy Program…………………………………………12
PLAN TRAINING SESSION………………………………………………………14
Data Gathering Instrument for Trainee’s Characteristics……………….15
Session Plan……………………………………………………………………….29
Competency-Based Learning Materials…………………………………...35
Module Content……………………………………………………………………39
Learning Outcome No. 1…………………………………………………………41
Learning Experiences…………………………………………………………….43
Information Sheet 1.1-1………………………………………………………….45
Self-Check 1.1-1……………………………………………………………………73
Answer Key 1.1-1…………………………………………………………………..75
Task Sheet 1.1-1……………………………………………………………………76
Performance Criteria Checklist 1.1-1………………………………………….83
Information Sheet 1.1-2…………………………………………………………..84
Self-Check 1.1-2…………………………………………………………………….107
Answer Key 1.1-2……………………………………………………………………108
Task Sheet 1.1-2…………………………………………………………………….109

Computer Systems
Servicing NC II
Table of Contents
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 3 of 277
Developed by:
Performance Criteria Checklist 1.1-2…………………………………………….116
Information Sheet 1.1-3…………………………………………………………….117
Self-Check 1.1-3………………………………………………………………………143
Answer Key 1.1-3……………………………………………………………………..144
Job Sheet 1.1-3……………………………………………………………………….145
Performance Criteria Checklist 1.1-3……………………………………………161
Evidence Plan…………………………………………………………………………162
Table of Specification………………………………………………………………..163
Written Test……………………………………………………………………………164
Answer Key…………………………………………………………………………….172
Performance Test……………………………………………………………………..173
List of Equipments, Tools and Materials………………………………………..182
Performance Criteria Checklist……………………………………………………184
Questioning Tool……………………………………………………………………..185
Inventory of Training Resources………………………………………………….192
Bibliography…………………………………………………………………………..197
SUPERVISE WORK-BASED LEARNING…………………………………………198
Form 4.1 Self-Assessment Check…………………………………………………199
Evidences/Proof of Current Competencies……………………………………..204
Identifying Training Gaps…………………………………………………………..205
Training Needs………………………………………………………………………..207
Memorandum of Agreement……………………………………………………….208
Endorsement Letter………………………………………………………………….211
Training Plan………………………………………………………………………….212

Computer Systems
Servicing NC II
Table of Contents
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 4 of 277
Developed by:
Trainee’s Record Book……………………………………………………………….214
Trainee’s Progress Sheet…………………………………………………………….226
On the Job Training Evaluation Form……………………………………………229
Training Session Evaluation……………………………………………………….232
Average Ratings……………………………………………………………………….238
FACILITATE LEARNING SESSION……………………………………………….240
Training Activity Matrix…………………………………………………………….241
Progress Chart………………………………………………………………………..243
Achievement Chart…………………………………………………………………..244
Minutes of the Meeting Template…………………………………………………245
Training Evaluation Report………………………………………………………...248
MAINTAIN TRAINING FACILITIES……………………………………………….253
Workshop Lay-out……………………………………………………………………254
Operational Procedure………………………………………………………………255
Workshop Housekeeping Schedule………………………………………………257
Workshop Inspection Checklist…………………………………………………..260
Equipment Maintenance Schedule……………………………………………….262
Equipment Maintenance Inspection Checklist…………………………………264
Tag Out Index Card…………………………………………………………………..265
Waste Segregation List………………………………………………………………267
Break Down/Repair Report………………………………………………………..268
Salvage Report………………………………………………………………………..269
Equipment Record with Code and Drawing……………………………………271
Inspection Report…………………………………………………………………….272

Computer Systems
Servicing NC II
Table of Contents
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 5 of 277
Developed by:
Purchase Request…………………………………………………………………….273
UTILIZE ELECTRONIC MEDIA…………………………………………………….274
Contents on CD……………………………………………………………………….275
Compact Disk…………………………………………………………………………276

Computer Systems
Servicing NC II
Preliminaries
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 6 of 277
Developed by:
570-3 M.L. Quezon St. Maguikay Mandaue City 6014 PH
 http://ian-mars.blogspot.com +63+9232790791
 https://ianmars.blogspot.com  ian.mars.acut@gmail.com
CURRICULUM VITAE
Education
October 2018 Certificate in Professional Education
Cebu Technological University Main Campus
Corner M.J. Cuenco Avenue and R. Palma St.
Cebu City 6000 Philippines
October 2014 BASIC TRAINING
(Regulation VI/1 of the 1978 STCW Convention, as Amended)
University of Cebu
Maritime Education and Training Center
Alumnos, Mambaling, Cebu City Philippines
October 2003 Bachelor of Science in Computer Engineering (5 yrs)
University of San Carlos
Nasipit Talamban,
Cebu City Philippines 6000
8526 BSCompe-2003
July 2001 Cisco Networking Academy Program (2 yrs)
University of Cebu
Cebu City Philippines 6000
Academy ID: 10399
Certification
March 16, 2019 National Certificate II
“Computer Systems Servicing”
Technical Education and Skills Development Authority
Certificate Number: 19072202009686
Valid Until: March 15, 2024
Ian Mars P. Acut

Computer Systems
Servicing NC II
Preliminaries
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 7 of 277
Developed by:
Professional Affiliation
June 13, 2019~ License Professional Teacher
present Professional Regulations Commission
License Number: 1770359
2008~ ACCU
present Association of C and C++ Users
Work Experience
3/2004~1/2005 Faculty Member/Office Staff
Royal Oaks International School
U.N. Avenue, Alang-alang
Mandaue City Philippines 6014
7/2005~11/2005 Application Developer
C&E Corporation (IT Software)
Meralco Avenue cor. Gen. Araneta St.
Pasig City Philippines 1600
12/2007~3/2008 IT Instructor
AMA Computer Learning Center
Door F-J, Northpoint Business Center M.C. Briones,
Mandaue City, Cebu
7/2007~1/2008 Application Developer
British Armour Manufacturing International, Inc.
MEZ 1, Gate 5, Europe Bldg.
6015 Mactan Cebu, Philippines
4/2008~5/2008 Systems Administrator
Ocean Transport Group of Companies, Inc.
Plaridel St. Ouano Wharf Centro,
Mandaue City
2/2013~1/2014 SCADA Supervisor
Jubail Royal Commission
SADEEM AGRICULTURAL CO.
P.O. Box 305800
Riyadh 11361 Kingdom of Saudi Arabia
3/2016~4/2018 Data Entry Specialist
TELENET
5th Floor GAGFA IT Center
F. Cabahug St., Kasambagan,
Cebu City, Philippines

Computer Systems
Servicing NC II
Preliminaries
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 8 of 277
Developed by:
COLLEGE DIPLOMA

Computer Systems
Servicing NC II
Preliminaries
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 9 of 277
Developed by:
NATIONAL CERTIFICATE

Computer Systems
Servicing NC II
Preliminaries
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 10 of 277
Developed by:
PRC Certification of Passing LET

Computer Systems
Servicing NC II
Preliminaries
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 11 of 277
Developed by:
PRC Certification of Board Rating LET

Computer Systems
Servicing NC II
Preliminaries
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 12 of 277
Developed by:
CISCO NETWORKING ACADEMY PROGRAM

Computer Systems
Servicing NC II
Preliminaries
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 13 of 277
Developed by:

Computer Systems Servicing
NC II
Plan Training Session
Date Developed:
Sept 2019
Date Revised:
Document No. USPF-TM1-2019-batch
#34
Issued by:
USPF-LRC
Page 14 of 277Developed by:
Plan
Training
Session

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Data Gathering Instrument for Trainee’s Characteristics
Please answer the following instrument according to the
characteristics described below. Encircle the letter of your choice that best
describes you as a learner. Blank spaces are provided for some data that
need your response.
Name: Rosita Navarro
Characteristics of learners
Language, literacy
and numeracy
(LL&N)
Average grade in:
English
a. 95 and above
b. 90 to 94
c. 85 to 89
d. 80 to 84
a. 75 to 79
Average grade in:
Math
a. 95 and above
b. 90 to 94
c. 85 to 89
d. 80 to 84
e. 75 to 79
Cultural and
language
background
Ethnicity/culture:
a. Cebuano
b. Ifugao
c. Igorot
d. Ibanag
e. Gaddang
f. Muslim
g. Ibaloy
h. Tagalog
i. Others( please specify)_____________
Education &
general
knowledge
Highest Educational Attainment:
a. High School Level
b. High School Graduate
c. College Level
d. College Graduate
e. with units in Master’s degree
f. Masters Graduate

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
g. With units in Doctoral Level
h. Doctoral Graduate
Gender a. Male
b. Female
Age Your age: _40____
Physical ability 1. Disabilities(if any)______N/A____________
2. Existing Health Conditions (Existing illness if
any)
a. None
b. Asthma
c. Heart disease
d. Anemia
e. Hypertension
f. Diabetes
g. Others(please specify) ___________________
Previous
experience with
the topic
NC Certificates if any (related to your qualification)
a. NC certified
b. NC graduate
c. NC trainer
d. NC lead trainer
Number of years working as a______
Previous
learning
experience
List down trainings related to NC
1. Cisco Networking Academy Program
2. Visual Basic Programming
3. .NET Framework Programming
Training Level
completed
National Certificates acquired and NC level
(related to your qualification)
National Certificate II Computer Systems

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
and Servicing
Special courses Other courses related to NC
a. Units in education
b. Master’s degree units in education
c. Others(please specify)
DPE/CPE
Learning styles a. Visual - The visual learner takes mental
pictures of information given, so in order for
this kind of learner to retain information,
oral or written, presentations of new
information must contain diagrams and
drawings, preferably in color. The visual
learner can't concentrate with a lot of activity
around him and will focus better and learn
faster in a quiet study environment.
b. Kinesthetic - described as the students in
the classroom, who have problems sitting
still and who often bounce their legs while
tapping their fingers on the desks. They are
often referred to as hyperactive students
with concentration issues.
c. Auditory- a learner who has the ability to
remember speeches and lectures in detail
but has a hard time with written text. Having
to read long texts is pointless and will not be
retained by the auditory learner unless it is
read aloud.
d. Activist - Learns by having a go
e. Reflector - Learns most from activities where
they can watch, listen and then review what
has happened.
f. Theorist - Learns most when ideas are linked
to existing theories and concepts.
g. Pragmatist - Learns most from learning
activities that are directly relevant to their

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
situation.
Other needs a. Financially challenged
b. Working student
c. Solo parent
d. Others(please specify)
Gives up and sacrifices job to give way for
the TMC training.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
FORM 4.1 SELF-ASSESSMENT CHECK
INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary
data or information which is essential in planning training
sessions. Please check the appropriate box of your answer
to the questions below.
BASIC COMPETENCIES
CAN I…? YES NO
1. PARTICIPATE IN WORKPLACE COMMUNICATION
1.1 Obtain and convey workplace information

1.2 Participate in workplace meetings and discussions

1.3 Complete relevant work related documents

2. WORK IN TEAM ENVIRONMENT
2.1 Describe team role and scope

2.2 Identify own role and responsibility within team

2.3 Work as a team member

3. PRACTICE CAREER PROFESSIONALISM
3.1 Integrate personal objectives with organizational goals

3.2 Set and meet work priorities

3.3 Maintain professional growth and development

4. PRACTICE OCCUPATIONAL HEALTH AND SAFETY
PROCEDURES
4.1 Identify hazards and risks

4.2 Evaluate hazards and risks

4.3 Control hazards and risks


Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
BASIC COMPETENCIES
CAN I…? YES NO
4.4 Maintain OHS awareness

(Note: Basic & Common, not applicable to ESL)
COMMON COMPETENCIES
CAN I…? YES NO
1. APPLY QUALITY STANDARDS
1.1 Assess quality of received materials

1.2 Assess own work

1.3 Engage in quality improvement

2. PERFORM COMPUTER OPERATIONS
2.1 Plan and prepare for task to be taken undertaken

2.2 Input data into computer

2.3 Access information using computer

2.4 Produce output/ data using computer system

2.5 Use basic functions of a www-browser to locate information

2.6 Maintain computer equipment and systems

3. PERFORM MENSURATION AND CALCULATION
3.1 Select measuring instruments

3.2 Carry out measurements and calculation

3.3 Maintain measuring instruments

4. PREPARE AND INTERPRET TECHNICAL DRAWING
4.1 Identify different kinds of technical drawings


Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
BASIC COMPETENCIES
CAN I…? YES NO
4.2 Interpret technical drawing

4.3 Prepare/make changes to electrical/electronic schematics
and drawings 
4.4 Store technical drawings and equipment /instruments

5. USE HAND TOOLS
5.1 Plan and prepare for tasks to be undertaken

5.2 Prepare hand tools

5.3 Use appropriate hand tools and test equipment

5.4 Maintain hand tools

6. TERMINATE AND CONNECT ELECTRICAL WIRING AND
ELECTRONICS CIRCUIT
6.1 Plan and prepare for termination/connection of electrical
wiring/electronics circuits 
6.2 Terminate/connect electrical wiring/electronic circuits

6.3 Test termination/connections of electrical wiring/electronics
circuits. 
7. TEST ELECTRONIC COMPONENTS
7.1 Determine criteria for testing electronics components

7.2 Plan an approach for component testing

7.3 Test components

7.4 Evaluate the testing process

CORE COMPETENCIES
CAN I…? YES NO

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
CORE COMPETENCIES
CAN I…? YES NO
1. INSTALL AND CONFIGURE COMPUTER SYSTEMS
1.1 Assemble computer hardware

1.2 Prepare installer

1.3 Install operating system and drivers for peripherals/devices

1.4 Install application software

1.5 Conduct testing and documentation

(note: highlight your chosen L.O)
2. SET-UP COMPUTER NETWORKS
2.1 Install network cables

2.2 Set network configuration

2.3 Set router/Wi-Fi/wireless access point/repeater
configuration 
2.4 Inspect and test the configured computer networks

3. SET-UP COMPUTER SERVERS
3.1 Set-up user access

3.2 Configure network services

3.3 Perform testing, documentation and pre deployment
procedures 
4. MAINTAIN AND REPAIR COMPUTER SYSTEMS AND NETWORKS
4.1 Plan and prepare for maintenance and repair

4.2 Maintain computer systems and networks

4.3 Diagnose faults of computer systems and networks


Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
CORE COMPETENCIES
CAN I…? YES NO
4.4 Rectify/correct defects in computer systems and networks

4.5 Inspect and test the computer systems and networks

Note: In making the Self-Check for your Qualification, all required competencies
should be specified. It is therefore required of a Trainer to be well- versed
of the CBC or TR of the program qualification he is teaching.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Evidences/Proof of Current Competencies
Form 4.2: Evidence of Current Competencies acquired related to
Job/Occupation
Current
competencies
Proof/Evidence Means of validating
Install and
configure
computer systems
Set-up Computer
Networks
Certificate of Training Cisco Networking Academy
Program (2 years)
Set-up Computer
Servers
Certificate of Employment Call Employer
Maintain and Repair
Computer Systems
and Networks

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Identifying Training Gaps
From the accomplished Self-Assessment Check (Form 1.1) and the
evidences of current competencies (Form 1.2), the Trainer will be able to
identify what the training needs of the prospective trainee are.
Form 4.3 Summaries of Current Competencies Versus Required
Competencies
Required Units of
Competency/Learning
Outcomes based on CBC
Current
Competencies
Training
Gaps/Requirements
1. Install and configure computer systems
1.1 Assemble
computer
hardware
1.1 Assemble
computer hardware
1.2 Prepare Installer 1.2 Prepare Installer
1.3 Install operating
system & drivers
for
peripherals/device
s
system & drivers for
peripherals/devices
1.4 Install
application
software
1.4 Install
application software
1.5 Conduct testing
and
documentation
1.5 Conduct testing
and documentation
2. Set-up computer networks
2.1 Install network
cables
2.1 Install network
cables
2.2 Set network
configuration
2.2 Set network
configuration
2.3 Set router/Wi-
Fi/wireless access
point/repeater
configuration
2.3 Set router/Wi-
Fi/wireless access
point/repeater
configuration

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
2.4 Inspect & test the
configured
computer
networks
configured computer
networks
3. Set-up computer servers
3.1 Set-up user
access
3.1 Set-up user
access
3.2 Configure
network services
3.2 Configure
network services
3.3 Perform testing,
documentation &
pre-deployment
practices
documentation &
pre-deployment
practices
4. Maintain & repair computer systems & networks
4.1 Plan & prepare
for maintenance &
repair
4.1 Plan & prepare
for maintenance &
repair
4.2 Maintain
computer systems
& networks
4.2 Maintain
computer systems &
networks
4.3 Diagnose faults
of computer
systems
4.3 Diagnose faults of
computer systems
4.4 Rectify/correct
defects in
computer systems
4.4 Rectify/correct
defects in computer
systems
computer systems
& networks
computer systems &
networks

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Using Form No.1.4, convert the Training Gaps into a Training Needs/
Requirements. Refer to the CBC in identifying the Module Title or Unit of
Competency of the training needs identified.
Form No. 1.4: Training Needs
Training Needs
(Learning Outcomes)
ALL L.O. with NO
Module Title/Module of
Instruction
1.1 Assemble computer hardware Installing & configuring
computer systems
1.3 Install operating system & drivers for
peripherals/devices
1.5 Conduct testing & documentation

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Module of Instructions
Qualification
2.3 Set router/Wi-Fi/wireless access point/repeater configuration
3.3 Perform testing, documentation and pre deployment procedures

Computer Systems
Servicing NC II
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
SESSION PLAN
Sector : Electronics Sector
Qualification Title : Computer Systems Servicing NC II
Unit of Competency : Install and Configure Computer Systems
Module Title : Installing and Configuring Computer Systems
Learning Outcomes:
1 Assemble Computer Hardware
2 Install operating system and drivers for peripherals/devices.
3 Install the computer application software
4 Conduct testing and documentation
A. INTRODUCTION
This module covers the outcomes required in installing and configuring desktop and workstation computers
systems. It consists of competencies to assemble computer hardware, install operating system and drivers for
peripherals/devices, and install application software as well as to conduct testing and documentation.
B. LEARNING ACTIVITIES
LO 1: Assemble Computer Hardware
Learning Content Methods Presentation Practice Feedback Resources Time
OH & S Policies
and Procedures
Self-paced
Learning
Read information
sheet 1.1-1 OH & S
Answer Self Compare
Answer key
CBLM 25

Computer Systems
Servicing NC II
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
for Assembling
Computer
Hardware
Policies and
Procedures for
Assembling
Computer Hardware
Check 1.1-1 1.1-1 min
Demonstration Perform Task
Sheet 1.1-1
Observe OH &
S Policies and
Procedures in
Assembling
Computer
Hardware
Evaluate
using
Performanc
e Criteria
Checklist
1.1-1
Anti
static
strap/Mul
titester/U
TP Cable
Tester/Ph
ilipps
Screwdriv
er/Tweeze
r
15
min
Tools, equipment
and testing devices
Self-paced
Learning
Read information
sheet 1.1-2 Tools,
Equipment and
Testing Devices to
assemble
computer(s).
Answer Self
Check 1.1-2
Compare
Answer key
1.1-2
CBLM 30
mins
Demonstration Perform Task
Sheet 1.1-2
Tools,
Equipments,
Testing
Devices in
assembling/di
Evaluate
using
Performanc
e Criteria
Checklist
1.1-2
Anti-
static
strap/
Multiteste
r/Philipps
Screwdriv
er/UTP
30
mins

Computer Systems
Servicing NC II
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
sassembling
computer(s)
Cable
Tester/Tw
eezer/Ton
er Probe
Computer Hardware Self-paced
Learning
Read information
sheet 1.1-3
Computer
Hardware(s) needed
to assemble in
accordance with
established
procedures and
systems
requirements
Answer Self
Check 1.1-3
Compare
Answer key
1.1-3
CBLM 1hr
Demonstration Perform Job
Sheet 1.1-3
Assemble PC.
Evaluate
using
Performanc
e Criteria
Checklist
1.1-3
Motherbo
ard, Power
Supply,
I/O
Devices,
Memory,
Internet
Connectio
n Devices
1 hr.
LO 2: Prepare Installer

Computer Systems
Servicing NC II
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Installer Demonstration Perform
TaskSheet 1.2-
1
Identify
Installer
Evaluate
using
Performance
Criteria
Checklist
1.2-1
CBLM
Installer
10 min
LO 3: Install operating system and drivers for peripherals/devices
Operating system
(OS)
Self-paced
Learning
Read information
sheet 1.3-1
Computer
Operating System
Answer Self
Check 1.3-1
Compare
Answer key
1.3-1
CBLM 2 hrs
Sheet 1.3-1
Install
Operating
Systems
Evaluate
using
Performanc
e Criteria
Checklist
1.3-1
Windows/
Linux/Ma
cintosh
2 hrs
Device
Drivers/Peripheral
Devices
Self-paced
Learning
Read information
sheet 1.3-2 Device
Drivers for
peripherals/devices
Answer Self
Check 1.3-2
Compare
Answer key
1.3-2
CBLM 1 hr.
Demonstration Perform Task Evaluate
using
Device
Drivers/P
1 hr.

Computer Systems
Servicing NC II
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Sheet 1.3-2
Install Device
Drivers/Periph
erals
Performanc
e Criteria
Checklist
1.3-2
eripherals
LO 4: Install Application Software
Application
Software
Self-paced Read information
sheet 1.4-1
Application
Software
Answer Self
Check 1.4-1
Compare
Answer key
1.4-1
CBLM 1 hr
Sheet 1.4-1
Install
Application
Software
Evaluate
using
Performanc
e Criteria
Checklist
1.4-1
MS
Office,
AutoCA
D, et
al…
1 hr.
LO 5: Conduct Testing and Documentation
Stress Test Self-paced
Learning
Read information
sheet 1.5-1 Stress
Test
Answer Self
Check 1.5-1
Compare
Answer key
1.5-1
CBLM 1 hr.
Demonstration Perform Job Evaluate Penetr 1 hr.

Computer Systems
Servicing NC II
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Sheet 1.5-1
Stress Test
using
Performanc
e Criteria
Checklist
1.5-1
ation
tool
C. ASSESSMENT PLAN
 Written Examination
 Demonstration with Oral Questioning Using Performance Test and Questioning Tools.
D. TEACHER’S SELF-REFLECTION OF THE SESSION
Ian Mars P. Acut
Trainer

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
COMPETENCY BASED LEARNING MATERIALS
Computer Systems Servicing NC II
Sector : Electronics
Qualification Title: Computer Systems Servicing NC II
Unit of Competency: Install and Configure Computer Systems
Module Title: Installing and Configuring Computer Systems
Learning Outcome: Assemble Computer Hardware

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Module Content
Module Content
Module Content
Module ContentModule Content
Learning Outcome Summary
Learning Experiences
Information Sheet
Self Check
Self Check Answer Key
Operation/Task/Job Sheet
Performance Criteria Checklist
References/Further Reading
PARTS OF A COMPETENCY-BASED LEARNING MATERIAL
PACKAGE
In our efforts to standardize CBLM, the
above parts are recommended for use
in Competency Based Training (CBT) in
Technical Education and Skills
Development Authority (TESDA)
Technology Institutions. The next
sections will show you the components
and features of each part.
List of Competencies
Front Page

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
(Computer Systems Servicing NC II)
COMPETENCY-BASED LEARNING MATERIALS
List of Competencies
No. Unit of Competency Module Title Code
BASIC COMPETENCIES
1
PARTICIPATE IN
WORKPLACE
COMMUNICATION
Participating in
Workplace
Communication
500311105
2
WORK IN TEAM
ENVIRONMENT
Working in Team
Environment
500311106
3
PRACTICE CAREER
PROFESSIONALISM
Practicing Career
Professionalism
500311107
4
PRACTICE
OCCUPATIONAL
HEALTH AND SAFETY
PROCEDURES
Practicing Occupational
Health and Safety
Procedures
500311108
COMMON COMPETENCIES
1
APPLY QUALITY
STANDARDS
Applying Quality
Standards
ELC315202
2
PERFORM COMPUTER
OPERATIONS
Performing Computer
Operations
ELC311203
3
PERFORM
MENSURATION AND
CALCULATION
Performing Mensuration
and Calculation
ELC311201
4
PREPARE AND
INTERPRET
TECHNICAL DRAWING
Preparing and
Interpreting Technical
Drawing
ELC311202
5 USE HAND TOOLS Using Hand Tools
ELC724201

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
6
TERMINATE AND
CONNECT
ELECTRICAL WIRING
AND
ELECTRONICS
CIRCUIT
Terminating and
Connecting Electrical
Wiring and Electronics
Circuit
ELC724202
7
TEST ELECTRONIC
COMPONENTS
Testing Electronic
Components
ELC724205
CORE COMPETENCIES
1
INSTALL AND
CONFIGURE
COMPUTER SYSTEMS
Installing and
Configuring Computer
Systems
ELC724331
2
SET-UP COMPUTER
NETWORKS
Setting-up Computer
Networks
ELC724332
3
SET-UP COMPUTER
SERVERS
Setting-up Computer
Servers
ELC724333
4
MAINTAIN AND
REPAIR COMPUTER
SYSTEMS AND
NETWORKS
Maintaining and
Repairing Computer
Systems and Networks
ELC724334

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
MODULE CONTENT
(INSTALL AND CONFIGURE COMPUTER SYSTEMS)
UNIT OF COMPETENCY : INSTALL AND CONFIGURE COMPUTER
SYSTEMS
MODULE TITLE : Installing and Configuring Computer
Systems
MODULE DESCRIPTOR : This module covers the outcomes
required in installing and configuring
desktop and workstation computers
systems. To assemble computer
hardware, install operating system and
drivers for peripherals/devices, and
install application software as well as to
conduct testing and documentation.
NOMINAL DURATION : 5 hours
LEARNING OUTCOMES:
At the end of this module you MUST be able to:
1. Assemble Computer Hardware
2. Prepare Installer
3. Install Operating System and Device Drivers for peripherals/devices
4. Install Application Software
5. Conduct Testing and Documentation
ASSESSMENT CRITERIA:
1. Unit assembly is planned and prepared to ensure OH & S policies
and procedures are followed in accordance with systems
requirements.
2. Materials necessary to complete the work are identified and obtained
in accordance with established procedures and checked against
systems requirements.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
3. Tools, equipment and testing devices needed to carry out the
installation work are obtained in accordance with established
procedures and checked for correct operation and safety.
4. Computer hardware is assembled in accordance with established
procedures and systems requirements.
5. Basic-input-output-system (BIOS) configuration is performed in
accordance with hardware requirements.
6. Portable bootable devices are created in accordance with software
manufacturer instruction.
7. Customized installers are prepared in accordance with software
utilization guide and end user agreement.
8. Installation of portable applications are carried out in accordance
with software user guide and software license.
9. Operating system (OS) is installed in accordance with established
installation procedures and to comply with end-user requirements.
10. Peripherals/devices drivers are installed and configured in
accordance with manufacturer’s instructions and/or OS installation
procedures.
11. OS and drivers updates/patches are accessed and installed in
accordance with manufacturer’s recommendations and requirements.
12. On-going checks of the quality of the work are undertaken in
accordance with established procedures.
13. Application software are installed based on software installation
guides, end-user requirements and software license agreement.
14. Variation to application software installation is carried out in
accordance to customer/client requirements.
15. Software updates are accessed and installed in accordance with
manufacturer’s recommendations and requirements.
16. Devices/systems and/or installations is tested to determine whether
it conforms to requirements.
17. Stress test is conducted to ensure reliability of equipment in
accordance with manufacturer’s instructions and system
requirements.
18. 5S and 3Rs are followed according to environmental policies.
19. Documentation in relation to the test is forwarded to appropriate
personnel and/or authority in accordance with requirements.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
LEARNING OUTCOME NO.__1___
Assemble Computer Hardware
Contents:
1. OH & S safety procedures, TIA/EIA cabling standards, ISO OSI
Reference Model troubleshooting computer or network problems,
IEEE electrical and electronic standards.
2. Basic terms, concepts, functions and characteristics of PC Hardware
components.
3. Structure and the different File Systems of Operating Systems.
4. Familiarization with the various computer systems’ components and
peripherals.
5. System Configuration/Settings of computer systems and devices.
Assessment Criteria
1. Unit assembly is planned and prepared to ensure OH & S policies
and procedures are followed in accordance with systems
requirements.
2. Materials necessary to complete the work are identified and obtained
in accordance with established procedures and checked against
systems requirements.
3. Tools, equipment and testing devices needed to carry out the
installation work are obtained in accordance with established
procedures and checked for correct operation and safety.
4. Computer hardware is assembled in accordance with established
procedures and systems requirements.
5. Basic-input-output-system (BIOS) configuration is performed in
accordance with hardware requirements.
Conditions
The participants/students/trainees must be provided and will have access
to:
1. Personal Protective equipment (e.g. protective googles eyewear, anti-
static wrist wrap, gloves)

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
2. Electronic laboratory hand tools (assorted pliers, assorted screw
drivers, soldering iron & desoldering tool, multitester, cable tester,
crimper)
3. Either commercially available OS or open-source OS, device drivers,
software applications.
Assessment Method:
1. Self-paced learning
2. Hands-on
3. Demonstration/Simulation
4. Written Examination

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Learning Experiences
Learning Outcome No. _1___
Assemble Computer Hardware
Learning Activities Special Instructions
1. Read information sheet 1.1-1 OH
& S Policies and Procedures for
Assembling Computer Hardware.
The Session Plan is your main
guide in delivering CBT. It is the
blueprint of your training design.
The learning activities of this LO
will help you design training
sessions.
The TESDA recommended
template for the session plan is
provided herein. The information
sheets provide activities that will
help you understand the
components of the session plan.
A session plan for one of the LO’s
of your qualification is the
requirement of this LO. It will
serve as a portfolio for your
Institutional Competency
Evaluation.
Present your session plan to your
trainer as you accomplish it so
that you will be guided.
2. Answer self-check 1.1-1
Compare your answers with
Answer Key 1.1-1
3. Demonstrate and perform Task
Sheet 1.1-1
4. Demonstrate and evaluate using
1.1-1
5. Read information sheet 1.1-2
Tools, Equipment and Testing
Devices to install computer/s.
6. Answer self-check 1.1-2.
Answer Key 1.1-2.
7. Demonstrate and perform Task
Sheet 1.1-2 Tools, Equipments,
Testing Devices in
assembling/disassembling
computer(s).
Performance Criteria Checklist 1.1-2.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
9. Read information sheet 1.1-3
Computer Hardware/s needed to
assemble in accordance with
established procedures and
system requirements.
10. Answer self-check 1.1-3
Answer Key 1.1-3
11. Demonstrate and perform Job
Sheet 1.1-3. Assemble PC.
1.1-3.
After doing all activities of
this LO, you are ready to
proceed to the next LO on
preparing basic instructional
materials.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Information Sheet 1.1-1
OH & S Policies and Procedures for Assembling Computer
Hardware
Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Enumerate the three different objectives in occupational health and
safety.
2. Although work provides many economic & other benefits, a wide
array of workplace hazards also present risks to the health & safety
of people at work. Enumerate these hazards.
3. Describe each of these hazards that present risks to health & safety
of people at work.
4. Enumerate OH & S risks & hazards By Industry.
5. What should Risk Assessment should do?
6. OH & S Standards & Procedure beyond & above contemporary.
7. Enumerate the different Occupational Health Disparities.
8. Enumerate Universities that offer training in OHS.
9. When is the “World Day for Safety and Health” celebrated by ILO.
Allotted Time: 120 minutes
Occupational Health & Safety:
Occupational safety and health (OSH), also commonly referred
to as occupational health and safety (OHS), occupational health, or
workplace health and safety (WHS), is a multidisciplinary field concerned
with the safety, health, and welfare of people at work. These terms also refer
to the goals of this field.
The goals of occupational safety and health programs include to
foster a safe and healthy work environment. OSH may also protect co-
workers, family members, employers, customers, and many others who
might be affected by the workplace environment.
In common-law jurisdictions, employers have a common law
duty to take reasonable care of the safety of their employees. Statute law
may in addition impose other general duties, introduce specific duties, and

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
create government bodies with powers to regulate the workplace safety
issues.
The main focus in occupational health is on three different objectives.
According to the Joint ILO/WHO Committee on Occupational Health,
there are three objectives:
A. The maintenance & promotion of worker’s health & working
capacity;
B. The improvement of working environment and work to become
conducive to safety and health and;
C. Development of work organizations and working cultures in a
direction which supports health & safety at work and in doing so
also promotes a positive social climate and smooth operation and
may enhance productivity of the undertakings.
This painting depicts a woman
examining her work on a lathe at
a factory in Britain during World
War II. Her eyes are not
protected. Today, such practice
would not be permitted in most
industrialized countries that
adhere to occupational health and
safety standards for workers. In
many countries, however, such
standards are still either weak or
nonexistent.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Working Cultures Reflected in: (ILO/WHO)
A. Managerial Systems
B. Personnel Policy
C. Principles for participation
D. Training Policies
E. Quality Management of the undertaking
Aims of Occupational Health
A. The promotion & maintenance of the highest degree of physical,
mental & social well-being of workers in all occupations;
B. The prevention amongst workers of departure from health caused
by their working conditions;
C. The protection of workers in their employment from risks resulting
from factors adverse to health;
D. The placing and maintenance of the worker in an occupational
environment adapted to his physiological and psychological
capabilities.
E. The adaptation of work to man and of each man to his job.
Wide Range of Disciplines &
Professions:
Medicine
Psychology
Epidemiology
Physiotherapy &
Rehabilitation
Occupational
Therapy
Occupational
Medicine
Human
Factors &
Ergonomics
Others

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
History of OH & S
Harry McShane, age 16, 1908. Pulled into machinery in a
factory in Cincinnati and had his arm ripped off at the
shoulder and his leg broken without any compensation.
Recent – the research & regulation of
occupational safety
Industrial Revolution – Worker’s health entered
consideration al labor movements arose in
response to worker concerns in the wake of the
industrial revolution.
1802 onwards – Factory Acts of the early 19th
century in the U.K. arose out of concerns about
the poor health of children working in cotton
mills.
1833 – Dedicated Professional Factory
Inspectorate
Act in 1844 – Restrictions on working hours for women in the textile
industry introduced a requirement for machinery guarding.
1840 Findings of a Royal Commission – state of conditions for the
workers of the mining industry that documented the appalingly
dangerous environment that they had to work in and the high frequency
of accidents.
Mines Act of 1842 – Inspectorate for mines and colleries
1850 – Mine Inspectors were able to enter & inspect premises at their
discretion.
1883 – Otto von Bismarck inaugurated the first social insurance
legislation & the first worker’s compensation law.
1884 – First worker’s compensation law in the Western world. Similar
acts followed in other countries, partly in response to labor unrest.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Workplace Hazards that present risks to the OH & S
A. Chemicals
B. Biological Agents
C. Physical Factors
D. Adverse Ergonomic Conditions
E. Allergens
F. Complex network of safety risks
G. Broad range of psychosocial risk factors
Physical Hazards – includes the following:
 Occupational hearing loss
 Falls
 Machines have moving parts, sharp
edges, hot surfaces & other hazards
with the potential to crush, burn,
cut, shear, stab or otherwise strike
or wound workers if used unsafely

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Biological Hazards – includes infectious microorganisms such as
viruses & toxins produced by those organisms such as anthrax. These
also include the following:
 Influenza
 Animal bites & stings
 Urushiol from poisonous plants
 Diseases transmitted through animals such as the West Nile
virus, Lyme disease and African Swine virus, et al…
 Blood-borne pathogens risks health care workers, including
veterinary health workers.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Regulatory agencies set occupational
exposure limits to mitigate the risk
of chemical hazards
Chemical Hazards – includes the following
 Neurotoxins
 Immune agents
 Dermatologic agents
 Carcinogens
 Reproductive Toxins
 Systemic Toxins
 Asthmagens
 Pneumoconiotic agents
 Sensitizers
Psychosocial Hazards – risks to mental & emotional well-being of
workers, such as:
 Feelings of job insecurity
 Long work hours
 Poor work-life balance

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
OH & S Hazards By Industry
A. Construction – most dangerous occupations in the world.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
B. Agriculture – hazards and illnesses include:
 Lung disease
 Noise-induced hearing loss
 Skin disease
 Certain cancers related to chemical use or prolonged sun
exposure
 Agricultural machinery injuries
 Tractor rollovers
 Pesticides & other chemicals
 Drowning
 Machinery & motor vehicle-related accidents
Falls – are one of the most
common causes of fatal &
non-fatal injuries among
construction workers.
Construction Design
Management (CDM) – aimed at
improving healthy & safety on-
site for construction

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
C. Service Sector – hazards in this industry include:
 Sedentary
 Obesity
 Occupational Stress
 Workplace bullying
 Overwork
NHIS-OHS (National Health Interview Survey Occupational Health
Supplement)
 Identified Agriculture often worked long hours
 More than 48 hours a week:
 37%
 24% worked more than 60 hours a week
 85% outdoors
 53% exposed to vapors, gas, dust, or fumes
NHIS-OHS identified:
 30% job insecurity
 27% non-standard shifts
 21% not regular permanent employees

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
D. Mining & Oil & Gas extraction
E. Healthcare & Social Assistance – hazards include:
 Long Hours
 Changing Shifts
 Physically Demanding Tasks
 Violence
 Exposures to infectious diseases & harmful chemicals
Fatality & Injury Statistics
Based on https://www.aginjurynews.org/ these are the statistics on OH & S
fatalities and injuries
Job Fatalities Fatalities per 100,000
employees
Fishermen 22 80.8
Pilots 81 63.2
Timber Cutter 77 109.5
Structural metal workers 15 25.2
Waste collectors 27 35.8
Farmers and ranchers 263 26.0
Power-line workers 25 19.2
Construction workers and miners 130 17.9
Roofers 81 46.2
Truck drivers and other drivers 835 23.4
NHIS-OHS identified in 2010 – exposure to potentially harmful work
organization characteristics
 Hazardous chemicals
 Long Hours worked:
 50% > 48 hours a week
 25% > 60 hours a week
 42% not a regular day shift
 28% exposure to second hand smoke at work
 2/3 or 67% exposed to vapors, gas, dust or fumes

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
All occupations 4,679 3.3
2014 employer-reported injuries and illnesses
Industry Rate per 100 full-time
employees
Number
Agriculture, forestry, fishing
and hunting
5.5 52,400
Mining, quarrying, and oil and
gas extraction
2.0 17,900
Construction (private) 3.6 200,900
Manufacturing 4.0 483,300
Wholesale trade 2.9 163,100
Retail trade 3.6 416,100
Transportation and
warehousing (private)
4.8 201,500
Utilities (private) 2.4 13,400
Information 1.4 35,300
Finance and Insurance 0.7 34,800
Real estate, rental and leasing 2.9 51,100
Professional, scientific and
technical services
0.9 69,900
Management of companies and
enterprise
1.0 21,100
Educational services (private) 2.1 38,500
Health care and social
assistance (private)
8.1 43,800
Leisure and hospitality 3.6 337,500
State government: Education 4.1 31,100
State government: Health care
and social assistance
8.1 43,800
State government: Justice,
public order and safety
activities
6.1 43,200
Local government:
Construction
8.6 8,700

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Local government:
Transportation and
warehousing
7.5 17,900
Local government: Utilities 5.4 12,200
Local government: Education 4.1 225,100
Local government: Health care
and social assistance
5.6 41,000
Local government: Justice,
public order and safety
activities
9.5 84,200
All industries including state
and local government
3.4 3,675,800
Management Systems
National:
 ASINZS 4801-2001 Australia/New Zealand
 CAN/CSA Canada
 ANSI/ASSE 210-2012 U.S.
 AFNOR France
 MFHS U.K.
 OHRIS Germany
International:
 ISO 45001
 ILO-OSH 2001
 OHSAS 18001 & 18002
 ISO 9001 & ISO 14001
Differences between countries & regions
OH & S put greater emphasis on work-related illness.
Identifying safety & health hazards
Hazard – is something that can cause harm if not controlled
Outcome – is the harm that results from an uncontrolled hazard
Risk – is a combination of the probability that a particular outcome will
occur & the severity of the harm involved.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Historical Hazards Identification Maps Samples:
Hazard Identification – use a historical hazards identification map
to display the complex historical hazard information, which distils the
hazard information into an easy to use graphical format.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Risk Assessment
Determines if risk has been lowered to an acceptable level.
This assessment should:
 Identify the hazards
 Identify all affected by the hazard & how
 Evaluate the risk
 Identify & prioritize appropriate control measures
Contemporary Developments
Focusing on labour environments in developing nations such as Healthy
Cities. In developing nations OH & S hazards takes away resources from
more productive activities.
 10 % of GDP in Latin America
 2.6 % to 3.8 % in EU
 Continued use of asbestos, expected to continue to a significant
problem well into the future
 Nanotechnology – Nanostructures, nanoparticulate matter, presents a
new set of challenges in the near future to rethink contemporary
measures to safeguard the health and welfare of employees against a
nanoparticulate substance that most conventional controls have not
been designed to manage.
Occupational Health Disparities
Refer to differences in occupational injuries & illnesses that are closely
linked with:
 Demographic

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
 Social
 Cultural
 Economic
 Political Factors
Education
OH & S are available in universities/organizations as a formal course or
certificate, universities like:
 University of Southern California – offers Ph.D. on OH & S
 Indiana State University – offers MS/MA in OSH
 University of North Carolina – offers BS in OSH
 University of Connecticut – offers online OSH Certificate
 ASSE – OSH Certificate
 ABIH – OSH Certificate
 AIHA – OSH Certificate
World Day for Safety and Health
Starting April 28, 2003 ILO celebrates the World Day for Safety and Health.
References:
1. ^ It can be confusing that British English also uses industrial
medicine to refer to occupational health and safety and uses
occupational health to refer to occupational medicine. See the Collins
Dictionary entries for industrial medicine and occupational medicine
and occupational health.
2. ^ [Mosby's Medical Dictionary http://medical-
dictionary.thefreedictionary.com/occupational+health]
3. ^ "Oak Ridge National Laboratory | ORNL". www.ornl.gov.
Retrieved 2015-10-30.
4. ^ Jump up to: a b Fanning, Fred E. (2003). Basic Safety
Administration: A Handbook for the New Safety Specialist, Chicago:
American Society of Safety Engineers
5. ^ "Guidance note: General duty of care in Western Australian
workplaces 2005" (PDF). Government of Western Australia. Retrieved 15
July 2014.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
6. ^ "WPRO | Occupational health". www.wpro.who.int. Retrieved
2015-10-30.
7. ^ "WHO Definition of Health". World Health Organization. World
Health Organization. Archived from the original on 2016-07-07. Cite
uses deprecated parameter |deadurl= (help)
8. ^ "Occupational Health Services And Practice". Ilo.org. Retrieved
2013-02-15.
9. ^ Jump up to: a b Hutchins, B L; Harrison, A (1911). A history of
factory legislation by; Published 1911 (2nd ed.). Westminster: P S King
& Son. Retrieved 30 June 2015.
10. ^ Edmonds, O. P.; Edmonds, E. L. (1963-07-01). "An Account of
the Founding of H.M. Inspectorate of Mines and the Work of the First
Inspector Hugh Seymour Tremenheere". British Journal of Industrial
Medicine. 20 (3): 210–217. doi:10.1136/oem.20.3.210. ISSN 0007-
1072. PMC 1039202. PMID 14046158.
11. ^ Abrams, Herbert K. (2001). "A Short History of Occupational
Health" (PDF). Journal of Public Health Policy. 22 (1): 34–80.
doi:10.2307/3343553. JSTOR 3343553. PMID 11382089. Retrieved 9
August 2012.
12. ^ Concha-Barrientos, M., Imel, N.D., Driscoll, T., Steenland,
N.K., Punnett, L., Fingerhut, M.A., Prüss-Üstün, A., Leigh, J., Tak,
S.W., Corvalàn, C. (2004). Selected occupational risk factors. In M.
Ezzati, A.D. Lopez, A. Rodgers & C.J.L. Murray (Eds.), Comparative
Quantification of Health Risks. Geneva: World Health Organization.
13. ^ Ramos, Athena; Carlo, Gustavo; Grant, Kathleen; Bendixsen,
Casper; Fuentes, Axel; Gamboa, Rodrigo; Ramos, Athena K.; Carlo,
Gustavo; Grant, Kathleen M. (2018-09-02). "A Preliminary Analysis of
Immigrant Cattle Feedyard Worker Perspectives on Job-Related Safety
Training". Safety. 4 (3): 37. doi:10.3390/safety4030037.
14. ^ "Noise and Hearing Loss Prevention". Workplace Safety &
Health Topics. National Institute for Occupational Safety and Health.
Retrieved 3 August 2012.
15. ^ "Fall Injuries Prevention in the Workplace". NIOSH Workplace
Safety and Health Topic. National Institute for Occupational Safety and
Health. Retrieved July 12, 2012.
16. ^ "Machine Safety". NIOSH Workplace Safety and Health Topics.
National Institute of Occupational Safety and Health. Retrieved 11 July
2012.
17. ^ "CDC - Seasonal Influenza (Flu) in the Workplace - Guidance -
NIOSH Workplace Safety and Health Topic". www.cdc.gov. Retrieved
2015-09-03.
18. ^ "CDC - Insects and Scorpions - NIOSH Workplace Safety and
Health Topic". www.cdc.gov. Retrieved 2015-09-03.
19. ^ "CDC - Venomous Snakes - NIOSH Workplace Safety and

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
20. ^ "CDC - Venomous Spiders - NIOSH Workplace Safety and
21. ^ "CDC - Poisonous Plants - NIOSH Workplace Safety and Health
Topic". www.cdc.gov. Retrieved 2015-09-03.
22. ^ "CDC - Lyme Disease - NIOSH Workplace Safety and Health
23. ^ "CDC - West Nile Virus - NIOSH Workplace Safety and Health
24. ^ "CDC - Veterinary Health Care: Biological Safety - NIOSH
Workplace Safety and Health Topic". www.cdc.gov. Retrieved 2015-09-
03.
25. ^ "CDC - Bloodborne Infectious Diseases - HIV/AIDS, Hepatitis B
Virus, and Hepatitis C Virus - NIOSH Workplace Safety and Health
26. ^ "CDC - Emerging Infectious Diseases - NIOSH Workplace Safety
and Health Topic". www.cdc.gov. Retrieved 2015-09-03.
27. ^ "CDC - Chemical Safety - NIOSH Workplace Safety and Health
28. ^ "IOHA - International OEL Issues and Activities". www.ioha.net.
Archived from the original on 2015-08-11. Retrieved 2015-09-04. Cite
29. ^ Goodson, William H.; Lowe, Leroy; Carpenter, David O.;
Gilbertson, Michael; Manaf Ali, Abdul; Lopez de Cerain Salsamendi,
Adela; Lasfar, Ahmed; Carnero, Amancio; Azqueta, Amaya (2015-06-
01). "Assessing the carcinogenic potential of low-dose exposures to
chemical mixtures in the environment: the challenge ahead".
Carcinogenesis. 36 Suppl 1: S254–296. doi:10.1093/carcin/bgv039.
ISSN 1460-2180. PMC 4480130. PMID 26106142.
30. ^ Brun, Emmanuelle; Milczarek, Malgorzata (2007). "Expert
forecast on emerging psychosocial risks related to occupational safety
and health". European Agency for Safety and Health at Work. Retrieved
September 3, 2015.
31. ^ Jump up to: a b Nieuwenhuijsen, Karen (1 Jan 2014).
"Interventions to improve return to work in depressed people". Cochrane
Database of Systematic Reviews. 12 (12): CD006237.
doi:10.1002/14651858.CD006237.pub3. PMID 25470301.
32. ^ "Injuries, Illnesses, and Fatalities 2010". Injuries, Illnesses, and
Fatalities. Bureau of Labor Statistics. Retrieved 9 August 2012.
33. ^ Safety, Government of Canada, Canadian Centre for
Occupational Health and (2018-11-29). "Violence in the Workplace :
OSH Answers". www.ccohs.ca. Retrieved 2015-10-30.
34. ^ Jump up to: a b c "Construction Safety and Health". Workplace
Safety & Health Topics. National Institute of Occupational Safety and
Health. Retrieved 3 August 2012.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
35. ^ "Health and safety at work statistics". eurostat. European
Commission. Retrieved 3 August 2012.
36. ^ "OSHA's Fall Prevention Campaign". Occupational Safety and
Health Administration. Retrieved 6 August 2012.
37. ^ "Health and safety in the Construction Industry". Veritas
Consulting. 11 March 2009. Retrieved 20 March 2013.
38. ^ "CDC – NHIS – Construction Sector Profile Page – NIOSH
Workplace Safety and Health Topic". National Institute for Occupational
Safety and Health, Centers for Disease Control and Prevention. June
28, 2013. Retrieved July 16, 2013.
39. ^ "NIOSH Workplace Safety & Health Topic: Agricultural Injuries".
Cdc.gov. 2012-07-13. Retrieved 2013-02-15.
40. ^ Garzia, Nichole A.; Spinelli, John J.; Gotay, Carolyn C.;
Teschke, Kay (2018-07-03). "Literature review: dermal monitoring data
for pesticide exposure assessment of farm workers". Journal of
Agromedicine. 23 (3): 187–214. doi:10.1080/1059924x.2018.1448734.
ISSN 1059-924X. PMID 30047858.
41. ^ "NIOSH Pesticide Poisoning Monitoring Program Protects
Farmworkers". Cdc.gov. 2009-07-31.
doi:10.26616/NIOSHPUB2012108. Retrieved 2013-02-15. Cite journal
requires |journal= (help)
42. ^ "NIOSH Alert: Preventing Deaths, Injuries, and Illnesses of
Young Workers" (PDF). Retrieved 2013-02-15.
43. ^ "NIOSH Workplace Safety & Health Topic: Agriculture". Cdc.gov.
44. ^ Kumaraveloo, K Sakthiaseelan; Lunner Kolstrup, Christina
(2018-07-03). "Agriculture and musculoskeletal disorders in low- and
middle-income countries". Journal of Agromedicine. 23 (3): 227–248.
doi:10.1080/1059924x.2018.1458671. ISSN 1059-924X.
PMID 30047854.
45. ^ "CDC – NHIS – Agriculture, Forestry and Fishing Sector Profile
Page – NIOSH Workplace Safety and Health Topic". National Institute
for Occupational Safety and Health, Centers for Disease Control and
Prevention. June 28, 2013. Retrieved July 16, 2013.
46. ^ "CDC – NHIS – Services Sector Profile Page – NIOSH Workplace
Safety and Health Topic". National Institute for Occupational Safety and
Health, Centers for Disease Control and Prevention. June 28, 2013.
Retrieved July 16, 2013.
47. ^ Phillips, Owen (30 June 2017). "The USPS is an extremely
dangerous place to work". The Outline. Retrieved 30 June 2017.
48. ^ "CDC – NHIS – Mining and Oil and Gas Extraction Sectors
Profile Page". National Institute for Occupational Safety and Health,
Centers for Disease Control and Prevention. June 28, 2013. Retrieved
July 16, 2013.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
49. ^ Facts About Hospital Worker Safety (PDF). Occupational Safety
and Health Administration. 2013.
50. ^ Jump up to: a b c d e "All About OSHA" (PDF). Retrieved 15 July
2014.
51. ^ Howard, John (26 April 2013). "WORKERS MEMORIAL DAY
2013". National Institute for Occupational Safety and Health (NIOSH).
Retrieved 21 January 2015.
52. ^ http://www.bls.gov/news.release/pdf/cfoi.pdf
53. ^ Taylor, Mark. "Your Workplace Safe Employees". LinkedIn.
Retrieved 28 April 2017.
54. ^ "Ag Injury News Clippings". www.aginjurynews.org. Retrieved
2018-03-01.
55. ^ umash (2016-11-07). "SPOTLIGHT: Ag Injury News Clippings
Database". Upper Midwest Agricultural Safety and Health Center.
56. ^ Weichelt, Bryan; Gorucu, Serap (2018-02-17). "Supplemental
surveillance: a review of 2015 and 2016 agricultural injury data from
news reports on AgInjuryNews.org". Injury Prevention. 25 (3):
injuryprev–2017–042671. doi:10.1136/injuryprev-2017-042671.
ISSN 1353-8047. PMID 29386372.
57. ^ "Industry Injury and Illness Data".
58. ^ "Employer-reported Workplace Injuries And Illnesses – 2015"
October 27, 2016. Bureau of Labor Statistics
59. ^ "Case and Demographic Characteristics for Work-related
Injuries and Illnesses Involving Days Away From Work".
60. ^
http://www.bls.gov/news.release/archives/osh2_11192015.pdf
61. ^ "The Vienna Declaration on the health of men and boys in
Europe" (PDF). European Men's Health Forum. Retrieved 20 March
2013.
62. ^ "Historical picture : Trends in work-related injuries and ill
health in Great Britain since the introduction of the Health and Safety at
Work Act (HSWA) 1974" (PDF). Health & Safety Executive. Retrieved 15
July 2014. : of course the period saw the virtual disappearance from
the UK of some historically risky industries (deep sea fishing, coal
mining)
63. ^ Nikolai Fedotovich Izmerov; Vladimir Fedorovich Kirillov; et al.,
eds. (2016). "Introduction". Гигиена труда [Occupational health] (in
Russian) (2 ed.). Moscow: Publishing house ГЭОТАР-Медиа. pp. 13, 14.
ISBN 978-5-9704-3691-2.
64. ^ Izmerov Nicolai; et al., eds. (2011). "Chapter 1, Section 1.1
Analysis of the state of primary care in occupational pathology".
Professional pathology. National handbook (in Russian). Moscow:
Publishing house ГЭОТАР-Медиа. pp. 33–35. ISBN 978-5-9704-1947-2.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
65. ^ Mazitova, Nailya; et al. (July–August 2015). "Current Status
and Prospects of Occupational Medicine in the Russian Federation".
Annals of Global Health. 81 (4): 576–586.
doi:10.1016/j.aogh.2015.10.002. ISSN 2214-9996. PMID 26709290.
66. ^ Chebotarev, Alexander (2018). "Working environment and
occupational morbidity of mine personnel". Mining Industry Journal (in
Russian). 137 (1 (137)): 92–95. doi:10.30686/1609-9192-2018-1-137-
92-95. ISSN 1609-9192.
67. ^ "As/nzs 4801-2001".
68. ^ Pozniak, Eldeen (13 March 2018). "ISO 45001 is now available
— are you considering it?". Canadian HR Reporter. Thomson Reuters
Canada Limited. Retrieved 19 March 2018.
69. ^ Pun K.-F.; Yam R.C.M.; Lewis W.G. (2003). "Safety management
system registration in the shipping industry". International Journal of
Quality & Reliability Management. 20 (6): 704–721.
doi:10.1108/02656710310482140.
70. ^ "HSG65 replaced by new HSE guidance". 2013-08-28.
71. ^ Jump up to: a b Guidelines on Occupational Safety and Health
Management Systems. Geneva: ILO-OSH. 2001.
72. ^ "BS OHSAS 18001 Occupational Health and Safety". BSI
Group. Retrieved 2013-02-15.
73. ^ See European Agency for Safety and Health at Work (2004):
“Effectiveness of economic incentives to improve occupational safety
and health”, Forum # 14, Bilbao, Spain: European Agency for Safety
and Health at Work, ISBN 92-9191-119-4,
http://osha.europa.eu/en/publications/forum/14/view or Elsler, D.
(2007): “European Comparison of Economic Incentives in
Occupational Safety and Health”, in C. Berlin & L.-O. Bligård (Eds):
Proceedings of the 39th Nordic Ergonomics Society Conference,
October 1 – 3 2007 in Lysekil, Sweden, downloadable from:
http://www.nes2007.se/papers/A67_Elsler.pdf.
74. ^ "Intergovernmental Agreement for Regulatory and Operational
Reform in Occupational Health and Safety | Council of Australian
Governments (COAG)". www.coag.gov.au. Retrieved 2016-04-06.
75. ^ "Model work health and safety laws - Safe Work Australia".
www.safeworkaustralia.gov.au. Retrieved 2016-04-06.
76. ^ "CCOHS: Web Information Service: Canadian enviroOSH
Legislation plus Standards". www.ccohs.ca. 2009-05-12. Retrieved
2016-04-06.
77. ^ Based on p. 475 of European Agency for Safety and Health at
Work (2000): Monitoring the state of occupational safety and health in
the European Union – Pilot Study, Bilbao, Spain: European Agency for
Safety and Health at Work, ISBN 92-95007-00-X, downloadable from:
http://osha.europa.eu/en/publications/reports/401 and p. 148 of
European Agency for Safety and Health at Work (2001): Monitoring

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
the state of occupational safety and health in the EFTA Countries –
Pilot Study, Bilbao, Spain: European Agency for Safety and Health at
Work, ISBN 92-95007-19-0, downloadable from:
http://osha.europa.eu/en/publications/reports/403.
78. ^ See p. 2-4 of European Agency for Safety and Health at Work
(2001): "Quality of Work ‘A future Community strategy for safety and
health at work’, FORUM # 1, downloadable from:
http://osha.europa.eu/en/publications/forum/1/view.
79. ^ "Siden kan ikke findes". www.nyidanmark.dk. Retrieved 2015-
10-30.
80. ^ English web pages of the Danish Working Environment
Authority, http://arbejdstilsynet.dk/en/engelsk/wea.aspx
81. ^ The inspection results can be found from the main page of the
Danish Working Environment Authority at:
http://arbejdstilsynet.dk/da/ under the heading "Smiley Status". See
also http://arbejdstilsynet.dk/en/engelsk/inspection/smiley-26-6-
07.aspx.
82. ^ "Ministry of Employment and Social Security: Home page".
www.empleo.gob.es. Retrieved 16 December 2015.
83. ^ "Instituto Nacional de Seguridad e Higiene en el Trabajo
(INSHT)". www.insht.es. Retrieved 16 December 2015.
84. ^ "Welcome to Swedish Work Environment Authority". Swedish
Work Environment Authority. Retrieved 12 August 2014.
85. ^ "Health and Safety at Work etc. Act 1974 (1974.c37)".
legislation.gov.uk. Retrieved 15 July 2014.
86. ^ Health and Safety Executive (2009): A Guide to Safety and
Health Regulation in Great Britain. 4th edition. ISBN 978-0-7176-
6319-4, http://www.hse.gov.uk/pubns/web42.pdf.
87. ^ see Second Reading debate - "HEALTH AND SAFETY AT WORK
ETC. BILL". Hansard House of Commons Debates. 871 cc1286-394. 3
April 1974. Retrieved 15 July 2014.
88. ^ see -for example- the section on The Board of Trade's
Administration Commissioner for Wrecks (1912). "Report on the Loss
of the S. S. 'Titanic.'". Titanic Inquiry Project. London: Board of Trade.
Retrieved 15 July 2014.: regulations had been made on both provision
of lifeboats and subdivision by watertight bulkheads and had not been
updated to keep pace with increases in ship size - the BoT was in the
process of consulting interested parties
89. ^ "New Health and Work Service to get long-term sick back to
work". BBC News. 2014-02-09. Retrieved 2016-04-06.
90. ^ Jump up to: a b "About DGFASLI- Directorate General, Factory
Advice service and Labour Institutes". www.dgfasli.nic.in. Retrieved
2016-04-06.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
91. ^ Chaturvedi, Pradeep (2006-01-01). Challenges of Occupational
Safety and Health: Thrust : Safety in Transportation. Concept
Publishing Company. ISBN 9788180692840.
92. ^ "Pertanyaan mengenai Keselamatan dan Kesehatan Kerja di
Indonesia".
93. ^ "Indonesia Health and Safety".
94. ^ "Occupational Disease Control Act of the People's Republic of
China" http://www.gov.cn/banshi/2005-08/01/content_19003.htm
95. ^ "The Work Safety Act of the People's Republic of China"
http://www.gov.cn/ztzl/2006-05/27/content_292725.htm
96. ^ hermes (2015-11-26). "More workers die in falls from height".
The Straits Times. Retrieved 2016-04-06.
97. ^ General Administrative Regulations, 2003 of the South
african Occupational Health and Safety Act, 1993. Government
Notice R929 in Government Gazette #25129 of 25 June 2003
Government Printer, Pretoria
98. ^ Government Notice. R: 533, 16 March 1990
99. ^ Diving Regulations 2009 of the South African Occupational
Health and Safety Act, 1993. Government notice R41, Government
Gazette #32907 of 29 January 2010, Government Printer, Pretoria
100. ^ Government Notice. R: 295, 26 February 1988
101. ^ Government Notice. R: 2281, 16 October 1987
102. ^ Government Notice. R: 1521 of 5 August 1988
103. ^ Government Notice. R: 1031, 30 May 1986
104. ^ Government Gazette, No. R. 307 7 March 2003
105. ^ "Introduction". Occupational Safety and Health Administration,
Ministry of Labour. Retrieved 2015-11-24.
106. ^ "Occupational Safety and Health Act". Laws & Regulations
Database of the Republic of China. Retrieved 2015-11-24.
107. ^ TOSHMS台灣職業安全衛生管理系統資訊網 Taiwan Occupational
Safety and Health Management System website
108. ^ "Pages - About Center".
109. ^ Della-Giustina, Daniel E. (2000). Developing a Safety and
Health Program, New York: Lewis Publishers.
110. ^ U. S. Department of Labor, Occupational Safety and Health
Administration. Retrieved on November 28, 2003, from
http://www.osha.gov
111. ^ "About OSHA". OSHA. US Department of Labor. Retrieved 15
July 2014.
112. ^ "CDC - NIOSH - About NIOSH". www.cdc.gov. Retrieved 2016-
06-16.
113. ^ Hale A, Ytehus I, 2004, ‘Changing requirements for the safety
profession: roles and tasks’, Journal of Occupational Health & Safety
– Australia and New Zealand
114. ^ Jump up to: a b c d Hale, A et alia. 2004

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
115. ^ Board of Certified Safety Professionals, 2012, "Safety
Fundamentals" and "Comprehensive Practice" blueprints, accessed 17
February at http://www.bcsp.org/csp
116. ^ Jump up to: a b Board of Certified Safety Professionals, 2012
117. ^ Anonymous. 2008. ‘Occupational Health’, Health and Safety
News: In Brief, Vol 60, Iss. 3; UK. pg. 6
118. ^ Paton, Nic. 2008. ‘Senior Managers Fail to Show Competence
in Health and Safety’ Occupational Health, Vol. 60, Iss. 3; p. 6
119. ^ "www.riskmanagementinsight.com" (PDF). Archived from the
original (PDF) on 18 November 2014. Retrieved 16 December 2015. Cite
120. ^ Öztaş, Dilek; Kurt, Burak; Koç, Ayşegül; Akbaba, Muhsin (2018-
07-03). "Living Conditions, Access to Healthcare Services, and
Occupational Health and Safety Conditions of Migrant Seasonal
Agricultural Workers in the Çukurova Region". Journal of Agromedicine.
23 (3): 262–269. doi:10.1080/1059924x.2018.1470048. ISSN 1059-
924X. PMID 30047859.
121. ^ Stephan, Constantin (2012), Industrial Health, Safety and
Environmental Management, epubli, Berlin, 3rd edition 2012,
ISBN 978-3-7418-7478-9, pp. 70-71
122. ^ Swuste, P., Eijkemans, G. "Occupational safety, health, and
hygiene in the urban informal sector of Sub-Saharan Africa: An
application of the prevention and control exchange (PACE) program to
the..." International Journal of Occupational and Environmental
Health. Abel Publications Services Inc. 2002.
123. ^ [Occupational safety and health is good for you; it's good for
business. European Agency for Safety & Health.
https://osha.europa.eu/en]
124. ^ European Agency for Safety and Health at Work (2007): Facts
76/EN National economics and occupational safety and health.
Bilbao, Spain: European Agency for Safety and Health at Work,
ISSN 1681-2123.
125. ^ "Risks and nanotechnology: the public is more concerned than
experts and industry" (PDF). Nature Publishing Group. 2007. Retrieved
20 March 2013.
126. ^ Arnall, Alexander; Parr, Douglass (2005). "Nanotechnology risks
– the real issues". Technology in Society. 27: 23–38.
doi:10.1016/j.techsoc.2004.10.005. Retrieved 2013-02-15.
127. ^ "CDC - NIOSH Program Portfolio : Occupational Health
Disparities : Risks". 2018-10-19.
128. ^ "University of Connecticut Online OSH Certificate". Retrieved 11
March 2013.
129. ^ Knowledge, The OHS Body of. "The OHS Body of Knowledge".
www.ohsbok.org.au. Retrieved 2016-04-06.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
130. ^ "World Day for Safety and Health at Work (Occupational Safety
and Health)". www.ilo.org. Retrieved 2016-04-06.
131. ^ "The World Day for Safety and Health at Work". Citation Ltd.
2013-04-23.
132. ^ "World Day for Safety and Health at Work 2013". www.ilo.org.
2013-02-13. Retrieved 2016-04-06.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Self-Check 1.1-1
TRUE OR FALSE
Tell whether the given statement about OH & S is true or false. Write (T) if
the statement is True and (F) if the statement is False. Write your answer to
a separate sheet.
_____1. Occupational Health & Safety standards and procedures
are useful in determining the hazards and risks of an
occupation to apply into practice during actual work.
_____2. OH & S standards and procedures are managed both in
National and International community.
_____3. One of the three objectives of OH & S is to provide the
maintenance & promotion of worker’s health & working
capacity.
_____4. Formal education and certificates promulgated and
developed by management systems like ILO, WHO are not
offered and implemented in Universities and
Organizations.
_____5. OH & S Disparities refer to differences in occupational
injuries & illnesses that are closely linked with
demographic, social, cultural, economic, and or political
factors.
_____6. University of Southern California offers a formal course in
Ph. D. on OH & S.
_____7. April 28, 2003 is the celebration of “World Day for Safety
and Health” by ILO.
_____8. Risk Assessment determine if risk has been lowered to an
acceptable level.
_____9. In the differences between countries and regions OH & S
does not put greater emphasis on work-related illness.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
_____10. Construction is the most dangerous occupation.
Identification
Given the following statement/s, identify the different workplace
hazards that present risks to the OH & S. (Physical Hazards,
Biological Hazards, Chemical Hazards, Psychosocial Hazards)
__________________1. Includes infectious microorganisms such as
viruses & toxins produced by those
organisms such as anthrax.
__________________2. Feelings of job insecurity.
__________________3. Neurotoxins and reproductive toxins.
__________________4. Occupational hearing loss.
__________________5. Carcinogens and Asthmagens

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
ANSWER KEY 1.1-1
TRUE OR FALSE
1. T
2. T
3. T
4. F
5. T
6. T
7. T
8. T
9. F
10. T
IDENTIFICATION
1. Biological Hazards
2. Psychosocial Hazards
3. Chemical Hazards
4. Physical Hazards
5. Chemical Hazards

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
TASK SHEET 1.1-1
Title: Observe OH & S Policies & Procedures in Assembling Computer Hardware
Performance Objective:
Given the OH & S Policies & Procedures in Assembling Computer/s
you should be able to determine the different types of Hazards and
the Risk Assessment following the International Standards created
by the ILO/WHO for OH & S on the given time allotment.
Supplies/Materials : Bondpaper, TR and CBC, OH & S Policies and Procedures by
ILO/WHO
Equipment : Anti-static strap/gloves/assorted pliers/phillips
screwdriver/multi tester/googles/antistatic mat
Steps/Procedure:
1. Do not work alone so that there’s someone who can take care of you in case of
emergency.
2. Always power off the computer and unplug the computer before working on it.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
3. Take away any liquid near your working area to avoid getting electrocuted or
accidentally damaging computer parts.
4. Be careful with tools that may cause short circuit.
5. Always use and don’t forget to wear an Anti-Static Strap before starting to assemble
the computer.
6. Always ground or discharge yourself before touching any part of the computer.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
7. Do not use excessive force if things don’t quite slip into place, always remember “If it
doesn’t fit, don’t force it” probably the wrong ports or interface, everything is designed
to fit in place.
8. Clean the area before and after using it to maintain sanitation and prevent accidents.
9. Use protective googles and gloves to prevent physical hazards like sharp protruding
metals, loose screws, laser emission from optical drives that might compromise your
vision.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
10. Hold the components on the edges and do not touch the
Integrated Circuit (IC) parts.
11. Always wear personal protective equipments (PPE) in
accordance with the organization’s OHS procedures and
policies.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
12. Make sure that the pins are properly aligned when
connecting a cable connector.
13. Contingency measures during workplace accidents, fire and
other emergencies are recognized.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
14. Use brush, compressed air or blower in cleaning the
computer system.
15. Use specific tools like philipps screwdriver, precision tools to
unscrew and to screw in place all the peripherals in the

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
computer.
Assessment Method: Hands-on demonstration with Oral Questioning

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Performance Criteria Checklist 1.1-1
CRITERIA
Did you….
YES NO
1. Prepare the area that is flat, stable, clean, big
enough to accommodate all the parts of the
computer and free from unwanted materials like
liquids, dust, oils and other materials that may
disrupt the assembly of computer in order for you
to start the computer assembly.
2. Prepare all the personal protective equipment
(PPE) including anti-static strap, antistatic mat,
gloves, googles, et al…
3. Prepare all the tools like phillips screwdriver and
precision tools, multi tester, cable tester in order
for you to start assembling the computer.
4. Unplug all the power cables and other peripheral
cables before the start of the computer assembly.
5. Always ground yourself before the start of the
computer assembly.
6. Apply only required force that is necessary to
secure and properly fit all the computer parts
since all of the parts were all designed to fit
perfectly.
7. Consider and apply OH & S policies and procedure
in assembling Computer Hardware .
8. Configure BIOS(Basic Input and Output System)
according to the hardware specifications. New
systems use UEFI.
9. Securely screw all the peripheral devices so it will
not hang loose.
10. Prepare the O.S. and all other device drivers
after properly assembling the computer hardware
and configuring the BIOS.
11. Install the selected and chosen O.S. and all
of its device drivers to successfully test the
computer if it is perfectly running.
12. Prepare the computer for internet
connection and network connectivity.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Tools, Equipment and Testing Devices to Assemble
Computer(s)
1. Enumerate the different tools, equipment and testing devices to install
computer(s).
2. Describe the proper handling of these tools, equipment and testing
devices to install computer(s) according to the OH & S Policies and
Procedures.
3. Enumerate the four categories of hardware tools.
4. Describe Software Tools that can be used to help pinpoint and
troubleshoot problems.
5. Describe Organizational Tools for records safekeeping and journals.
Allotted Time: 180 minutes
This information sheet discusses safety procedures and basic safety
practices for the workplace, correct tool usage, and the proper disposal of
computer components and supplies. The information sheet presented help
keep IT workers safe while protecting the environment and workplace from
contamination caused by improperly discarded materials.
Proper Use of Tools
Using tools properly helps prevent accidents and damage to equipment and
people. This section describes and covers the proper use of a variety of
hardware, software, and organizational tools specific to working with
computers and peripherals.
Hardware Tools
For every job there is the right tool. Make sure that you are familiar with the
correct use of each tool and the correct tool is used for the current task.
Skilled use of tools and software makes the job less difficult and ensures
that tasks are performed properly and safely.
A toolkit should contain all the tools necessary to complete hardware
repairs. As you gain experience, you learn which tools to have available for
different types of jobs. Hardware tools are grouped into four categories:
 ESD tools
 Hand tools
 Cleaning tools

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
 Diagnostic tools
Figure 1.1-2. Common tools used in computer repair
ESD (Electrostatic discharge) is the sudden flow of electricity between two
electrically charged objects caused by contact, an electrical short, or
dialectric breakdown. A buildup of static electricity can be caused by
tribocharging or by electrostatic induction. The ESD occurs when
differently-charged objects are brought close together or when the dielectric
between them breaks down, often creating a visible spark.
ESD Tools
There are two ESD tools:
1. Antistatic wrist strap
2. Antistatic mat
The antistatic wrist strap protects computer equipment when grounded to a
computer chassis. The antistatic mat protects computer equipment by
preventing static electricity from accumulating on the hardware or on the
technician.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Hand Tools
Most tools used in the computer assembly process are small hand tools.
They are available individually or as part of a computer repair toolkit.
Toolkits range widely in size, quality, and price. Some common hand tools
and their uses are:
 Flat-head screwdriver: Used to tighten or loosen slotted screws.
 Phillips-head screwdriver: Used to tighten or loosen cross-headed
screws.
 Torx screwdriver: Used to tighten or loosen screws that have a star-
like depression on the top, a feature that is mainly found on laptops.
 Hex driver: Used to tighten or loosen nuts in the same way that a
screwdriver tightens or loosens screws (sometimes called a nut driver).
 Needle-nose pliers: Used to hold small parts.
 Wire cutters: Used to strip and cut wires.
 Tweezers: Used to manipulate small parts.
 Part retriever: Used to retrieve parts from locations that are too small
for your hand to fit.
 Flashlight: Used to light up areas that you cannot see well.
 Wire stripper: A wire stripper is used to remove the insulation from
wire so that it can be twisted to other wires or crimped to connectors
to make a cable.
 Crimper: Used to attach connectors to wires.
 Punch-down tool: Used to terminate wire into termination blocks.
Some cable connectors must be connected to cables using punch
down tool.
Antistatic wrist strap Antistatic mat

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Torx screwdriver
Cleaning Tools
Having the appropriate cleaning tools is essential when maintaining and
repairing computers. Using the appropriate cleaning tools helps ensure that
computer components are not damaged during cleaning. Cleaning tools
include the following:
 Soft cloth: Used to clean different computer components without
scratching or leaving debris.
 Compressed air: Used to blow away dust and debris from the
different computer parts without touching the components.
 Cable ties: Used to bundle cables neatly inside and outside the
computer.
 Parts organizer: Used to hold screws, jumpers, fasteners, and other
small parts and prevents them from getting mixed together.
Crimper used to attach connectors
of an RJ 11 and RJ 45 for
structured cabling.
Punch-down tool used to
terminate wire on a
patch panel.
Hex driver

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Diagnostic Tools
Diagnostic tools are used to test and diagnose equipment. Diagnostic tools
include the following:
 Digital multi meter: Is a device that can take many types of
measurements. It tests the integrity of circuits and the quality of
electricity in computer components. A digital multi meter displays the
information on an LCD or LED.
 Loopback adapter: Also called a loopback plug, tests the basic
functionality of computer ports. The adapter is specific to the port that
you want to test.
 Toner probe: Is a two-part tool. The toner part is connected to a cable
at one end using specific adapters, such as an RJ-45, coaxial, or
Compressed air. To blow away dust
and debris without ever touching
the different computer parts and
components.
Cable ties and Parts organizer to keep your computer looking
neat and prevent tangles.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
metal clips. The toner generates a tone that travels the length of the
cable. The probe part traces the cable. When the probe is in near
proximity to the cable to which the toner is attached, the tone can be
heard through a speaker in the probe.
There are two types of multi meter:
 Digital multi meter
 Analog multi meter
Digital multi meter
Analog multi meter
Toner probe
Ethernet loopback adapter
Fiber Optic loopback adapter
E1 loopback adapter
T1 loopback adapter

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Although an external hard drive enclosure is not a diagnostic tool, it is often
used when diagnosing and repairing computers. The customer hard drive is
placed into the external enclosure for inspection, diagnosis, and repair using
a known-working computer. Backups can also be recorded to a drive in an
external enclosure to prevent data corruption during a computer repair.
Software Tools
Like hardware tools, there are a variety of software tools that can be used to
help technicians pinpoint and troubleshoot problems. Many of these tools
are free and several come with the Windows operating system.
Disk Management Tools
Software tools help diagnose computer and network problems and determine
which computer device is not functioning correctly. A technician must be
able to use a range of software tools to diagnose problems, maintain
hardware, and protect the data stored on a computer.
You must be able to identify which software to use in different situations.
Disk Management Tools help detect and correct disk errors, prepare a disk
for data storage, and remove unwanted files.
The following are some disk management tools:
 FDISK: A command-line tool that creates and deletes partitions on a
hard drive. The FDISK tool is not available in Windows XP, Vista or
Windows 7. It has been replaced with the Disk Management Tool.
 Disk Management Tool: Initializes disks, creates partitions and
formats partitions.
 Format: Delete and prepares a hard drive to store information.
Plugging a loopback adapter with its specific
port to its corresponding port on the switch.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
 Scandisk or CHKDSK: Checks the integrity of files and folders on a
hard drive by scanning the file system. These tools might also check
the disk surface for physical errors.
 Defrag: Optimizes space on a hard drive to allow faster access to
programs and data.
 Disk Cleanup: Clears space on a hard drive by searching for files that
can be safely deleted.
 System File Checker (SFC): A command-line tool that scans the
operating system critical files and replaces files that are corrupted.
Disk Management Tool
Protection Software Tools
Each year viruses, spyware and other types of malicious attacks infect
millions of computers. These attacks can damage operating systems,
applications and data. Computers that have been infected may even have
problems with hardware performance or component failure.
To protect data and the integrity of the operating system and hardware, use
software designed to guard against attacks and to remove malicious
programs.
Various types of software to protect hardware and data:

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
 Windows Action Center: Checks the status of essential security
settings. The Action Center continuously checks to make sure that the
software firewall and antivirus programs are running. It also ensures
that automatic updates download and install automatically.
 Windows Defender: The built-in Antivirus of Windows Operating
System starting from Windows 8 to Windows 10.
 Antispyware program: Protects against software that sends
information about web surfing habits to an attacker. Spyware can be
installed without the knowledge or consent of the user.
 Windows Firewall: Runs continuously to protect against
unauthorized communications to and from your computer.
Organizational Tools
Keeping accurate records and journals during a busy workday can be
challenging. Many organizational tools, such as work-order systems, can
help the technician document their work.
Reference Tools
A technician must document all repairs and computer problems. The
documentation can then be used as a reference for future problems or for
other technicians who may not have encountered the problem before. The
Windows Defender. An anti-malware component of Microsoft Windows.
It was first released as a downloadable free antispyware program for
Windows XP, and was later shipped with Windows Vista, Windows 7. It
has evolved into a full antivirus program, replacing Microsoft Security
Essentials as part of Windows 8 and later versions.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
documents can be paper based, but electronic forms are preferred because
they can be easily searched for specific problems.
It is important that a technician document all services and repairs. These
documents need to be stored centrally and made available to all other
technicians. The documentation can then be used as reference material for
similar problems that are encountered in the future. Good customer service
includes providing the customer with a detailed description of the problem
and the solution.
Personal Reference Tools
Personal reference tools include troubleshooting guides, manufacturer
manuals, quick reference guides, and repair journals. In addition to an
invoice, a technician keeps a journal of upgrades and repairs. The
documentation in the journal includes descriptions of the problem, possible
solutions that have been attempted, and the steps taken to repair the
problem. Note any configuration changes made to the equipment and any
replacement parts used in the repair. This documentation is valuable when
you encounter similar situations in the future.
 Notes: Make notes as you go through the troubleshooting and repair
process. Refer to these notes to avoid repeating previous steps and to
determine what steps to take next.
 Journal: Document the upgrades and repairs that you perform.
Include descriptions of the problem, possible solutions that have been
tried to correct the problem, and the steps taken to repair the
problem. Note any configuration changes made to the equipment and
any replacement parts used in the repair. Your journal, along with
your notes, can be valuable when you encounter similar situations in
the future.
 History of repairs: Make a detailed list of problems and repairs,
including the date, replacement parts, and customer information. The
history allows a technician to determine what work has been
performed on a specific computer in the past.
Internet Reference Tools
The internet is an excellent source of information about specific hardware
problems and possible solutions:
 Internet search engines
 News groups
 Manufacturer FAQs
 Online computer manuals
 Online forums and chat
 Technical websites

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Miscellaneous Tools
With experience, you will discover many additional items to add to the
toolkit. The figure below shows how a roll of masking tape can be used to
label parts that have been removed from a computer when a parts organizer
is not available.
Parts Label
A working computer is also a valuable resource to take with you on
computer repairs in the field. A working computer can be used to research
information, download tools or drivers and communicate with other
technicians.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Replacement Computer Parts
Demonstrate Proper Tool Use
This section describes the proper use of common tools used to protect,
repair and clean computers and peripherals.
Antistatic Wrist Strap
Safety in the workplace is everyone’s responsibility. You are much less likely
to injure yourself or damage components when using the proper tool for the
job.
Before cleaning or repairing equipment, make sure that your tools are in
good condition. Clean, repair or replace items that are not functioning
adequately.
An example of ESD is the small shock that you receive when you walk
across a carpeted room and touch a doorknob. Although the small shock is
harmless to you, the same electrical charge passing from you to a computer
can damage its components. Self-grounding or wearing an antistatic wrist
strap can prevent ESD damage to computer components.
The figure above shows the types of computer replacement parts to
include in a toolkit. Make sure that the parts are in good working order
before you use them. Using known good components to replace possible
bad ones in computers helps you quickly determine which component is
not working properly.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
The purpose of self-grounding or wearing an antistatic wrist strap is to
equalize the electrical charge between you and equipment. Self-grounding is
done by touching a bare metal part of a computer case. The antistatic wrist
strap is a conductor that connects your body to the equipment that you are
working on. When static electricity builds up in your body, the connection
made by the wrist strap to the equipment, or ground, channels the
electricity through the wire that connects the strap.
As shown in the figure below, the wrist strap has two parts and is easy to
wear.
Antistatic wrist strap
Following is the proper procedure for using an antistatic wrist strap:
Step 1. Wrap the strap around your wrist and secure it using the snap or
Velcro. The metal on the back of the wrist strap must remain in contact with
your skin at all times.
Step 2. Snap the connector on the end of the wire to the wrist strap, and
connect the other end either to the equipment or to the same grounding
point that the antistatic mat is connected to. The metal skeleton of the case
is a good place to connect the wire. When connecting the wire to equipment

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
that you are working on, choose an unpainted metal surface. A painted
surface does not conduct electricity as well as unpainted metal.
NOTE
Attach the wire on the same side of the equipment as the arm wearing the
antistatic wrist strap. This helps keep the wire out of the way while you are
working.
Although wearing a wrist strap helps prevent ESD, you can further reduce
the risks by not wearing clothing made of silk, polyester or wool. These
fabrics are more likely to generate a static charge.
Technicians should roll up their sleeves, remove scarves or ties, and tuck in
shirts to prevent interference from clothing. Ensure that earrings, necklaces
and other loose jewelry are properly secured.
CAUTION
Never wear an antistatic wrist strap if you are repairing a CRT monitor or a
power supply unit.
Antistatic Mat
You might not always have the option to work on a computer in a properly
equipped workspace. If you can control the environment, try to set up your
workspace away from carpeted areas. Carpets can cause the buildup of
electrostatic charges. If you cannot avoid the carpeting, ground yourself to
the unpainted portion of the case of the computer on which you are working
before touching any components.
An antistatic mat is slightly conductive. It works by drawing static electricity
away from a component and transferring it safely from equipment to a
grounding point as shown in the figure.
Antistatic mat

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
The following is the proper procedure for using an antistatic mat:
Step 1. Lay the mat on the workspace next to or under the case.
Step 2. Clip the mat to the case to provide a grounded surface on which you
can place parts as you remove them from the system.
When you are working at a workbench, ground the workbench and the
antistatic floor mat. By standing on the mat and wearing the wrist strap,
your body has the same charge as the equipment and reduces the
probability of ESD. Either connect the table-top mat and the floor mat to
each other, or connect both to the electrical earth ground.
Reducing the potential for ESD reduces the likelihood of damage to delicate
circuits or components.
NOTE
Always handle components by the edges.
Hand Tools
A technician needs to be able to properly use each tool in the toolkit. This
topic covers many of the various hand tools used when repairing computers.
Screws
Match each screw with the proper screwdriver. Place the tip of the
screwdriver on the head of the screw. Turn the screwdriver clockwise to
tighten the screw and counterclockwise to loosen the screw.
Screws can become stripped if you over-tighten them with a screwdriver. A
stripped screw as shown in the figure below, may get stuck in the screw
hole, or it may not tighten firmly. Discard stripped screws.
Stripped Screw

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Flat-Head Screwdriver
Use a flat-head screwdriver when you are working with a slotted screw. Do
not use a flat-head screwdriver to remove a Phillips-head screw. Never use a
screwdriver as a pry bar. If you cannot remove a component, check to see if
there is a clip or latch that is securing the component in place.
CAUTION
If excessive force is needed to remove or add a component, something is
probably wrong. Take a second to make sure that you have not missed a
screw or a locking clip that is holding the component in place. Refer to the
device manual or diagram for additional information.
Phillips-Head Screwdriver
Use a Phillips-head screwdriver with crosshead screws. Do not use this type
of screwdriver to puncture anything. This will damage the head of the
screwdriver.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Hex Driver
Use a hex driver as shown in the figure below, to loosen and tighten bolts
that have a hexagonal (six-sided) head. Hex bolts should not be over-
tightened because the threads of the bolts can be stripped. Do not use a hex
driver that is too large for the bolt that you are using.
Hex Driver
CAUTION
Some tools are magnetized. When working around electronic devices, be
sure that the tools you are using have not been magnetized. Magnetic fields
can be harmful to data stored on the magnetic media. Test your tool by
touching the with a screw. If the screw is attracted to the tool, do not use
the tool.
Component Retrieving Tools
Needle-nose pliers and tweezers can be used to place and retrieve parts that
may be hard to reach with your fingers. There are also tools called part
retrievers that are specifically designed for this task. Do not scratch or hit
any components when using these tools.
CAUTION
Pencils should not be used inside the computer to change the setting of
switches or to pry off jumpers. The pencil lead can act as a conductor and
may damage the computer components.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
A computer technician needs proper tools to work safely and prevent
damage to the computer equipment. A technician uses many tools to
diagnose and repair computer problems:
 Straight-head screwdriver, large and small
 Phillips-head screwdriver, large and small
 Tweezers or part retriever
 Needle-nosed pliers
 Chip extractor
 Hex wrench set
 Torx screwdriver
 Nut driver, large and small
 Three-claw component holder
 Wire stripper
 Crimper
 Punch-down tool
 Digital multi meter
 Wrap plugs
 Small mirror
 Small dust brush
 Soft, lint-free cloth
 Cable ties
 Scissors
 Small flashlight
 Electrical tape
 Pencil or pen
 Compressed air
Various specialty tools, such as Torx bits, antistatic bags and gloves and
integrated circuit pullers, can be used to repair and maintain computers.
Always avoid magnetized tools, such as screwdrivers with magnetic heads or
tools that use extension magnets to retrieve small objects that are out of
reach. Using magnetic tools can cause loos of data on hard drives and floppy
disks. Magnetic tools can also induce current, which can damage internal
computer components.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Additionally, there are specialized testing devices used to diagnose computer
and cable problems:
 Multimeter: A device that measures AC/DC voltage, electric current
and other cable and electrical characteristics.
 Power supply tester: A device that checks whether the computer
power supply is working properly. A simple power supply tester might
just have indicator lights, while more advanced versions show the
amount of voltage and amperage.
 Cable tester: A device that checks for wiring shorts or faults, such as
wires connected to the wrong pin.
 Loopback plug: A device that connects to a computer, hub, switch or
router port to perform a diagnostic procedure called a loopback test.
In a loopback test, a signal is transmitted through a circuit and then
returned to the sending device to test the integrity of the data
transmission.
Cable Tester. Test an RJ11 and RJ45
for a Straight Thru or Crossover connection.
Cleaning Materials
Keeping computers clean inside and out is a vital part of a maintenance
program. Dirt can cause problems with the physical operation of fans,
buttons and other mechanical components. On electrical components, an
excessive buildup of dust acts like an insulator and traps heat. This
insulation impairs the ability of heat sinks and cooling fans to keep
components cool, causing chips and circuits to overheat and fail.
NOTE
When using compressed air to clean inside the computer, blow the air
around the components with a minimum distance of 4 in. (10 cm) from the
nozzle. Clean the power supply and the fan from the back of the case.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
CAUTION
Before cleaning any device, turn it off and unplug the device from the power
source.
LCD Screens
Do not use ammoniated glass cleaners or any other solution on an LCD
screen, unless the cleaner is specifically designed for the purpose. Harsh
chemicals damage the coating on the screen. There is no glass protecting
these screens, so be gentle when cleaning them and do not press firmly on
the screen.
CRT Screens
To clean the screens of CRT monitors, dampen a soft, clean, lint-free cloth
with distilled water and wipe the screen from top to bottom. Then use a soft,
dry cloth to wipe the screen and remove streaking.
Components
Clean dusty components with a can of compressed air. Compressed air does
not cause electrostatic buildup on components. Make sure that you are in
well-ventilated area before blowing the dust out of the computer. A best
practice is to wear a dust mask to make sure that you do not breathe in the
dust particles.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Blow out the dust using short bursts from the can. Never tip the can or use
the can upside down. Do not allow the fan blades to spin from the force of
the compressed air. Hold the fan in place. Fan motors can be ruined from
spinning when the motor is not turned on.
Component Contacts
Clean the contacts on components with isopropyl alcohol. Do not use
rubbing alcohol. Rubbing alcohol contains impurities that can damage
contacts. Make sure that the contacts do not collect lint from the cloth or
cotton swab. Before reinstallation, use compressed air to blow lint off the
contacts.
Keyboards
Clean a desktop keyboard with compressed air and then use a handheld
vacuum cleaner with a brush attachment to remove the loose dust.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
CAUTION
Never use a standard vacuum cleaner inside a computer case. The plastic
parts of the vacuum cleaner can build up static electricity and discharge to
the components. Use only vacuums that are approved for electronic
components.
Mice
Use glass cleaner and a soft cloth to clean the outside of the mouse. Do not
spray glass cleaner directly on the mouse. If cleaning a ball mouse, you can
remove the ball and clean it with glass cleaner and a soft cloth. Wipe the
rollers clean inside the mouse with the same cloth. Do not spray any liquids
inside the mouse.
If you are using a wireless mouse, cleaning is distinct from its ball mouse
counterpart, here are the following steps:

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Step 1. If the mouse has an on/off switch, switch it off.
Step 2. Using a spray can of condensed air, spray in between the scroll
wheel and the click buttons if there is a gap there. Do not blow air directly
on one spot for very long or condensation can form.
Step 3. Take a damp cleaning wipe and wipe the body of the mouse.
Step 4. Be sure to scrub at any stubborn marks and stains on the mouse’s
bottom surface pads. The four feet areas at the corners of the bottom
surface need particular attention as they are the areas that glide over the
surface of your mouse pad and pick up grime.
Step 5. Lightly dampen a cotton swap with cleaning solution. Use the swab
to gently brush out any dust around the laser or LED. Do not wipe the laser
or LED directly with the swab. Definitely, do not press into it as you might
dislodge it.
Step 6. Using a dry cotton swab, wipe the area around the laser or LED.
Again, avoid touching the laser or LED.
Step 7. Allow the mouse to fully dry before using it.
The table below shows the computer items that you should clean and
cleaning materials to use.
References:
1. www.ciscopress.com/articles/article.asp?p=2086239&seqNum=7
2. https://en.wikipedia.org/wiki/Windows_Defender
3. https://www.lifewire.com/clean-a-wireless-mouse-2640102
4. https://en.wikipedia.org/wiki/Electrostatic_discharge
5. http://clhidohsr.blogspot.com/2010/11/steps-for-safe-and-
successful-system.html
Computer Cleaning Materials
Computer case and outside of
monitor
Mild cleaning solution and lint-free
cloth
LCD screen LCD cleaning solution or distilled
water and lint-free cloth
CRT screen Distilled water and lint-free cloth
Heat sink Compressed air
RAM Isopropyl alcohol and lint-free swab
Keyboard Handheld vacuum cleaner with a
brush attachment
Mouse Glass cleaner and soft cloth.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Self-Check 1.1-2
Multiple Choice: Choose the letter of the best answer. Encircle the letter of
your choice on the answer sheet.
1. Software Tools that help diagnose computer and network problems
and determine which computer device is not functioning correctly.
A. Windows Defender
B.Disk Management Tools
C.Internet Reference Tools
D.Personal Reference Tools
2. Tools that are used to test and diagnose equipment.
A. Cleaning Tools
B.Hand Tools
C.Diagnostic Tools
D.ESD Tools
3. An anti-malware component of Microsoft Windows. It has evolved into
a full antivirus program, replacing Microsoft Security Essentials as
part of Windows 8 and later versions.
A. Microsoft Security Essentials
B.Personal Reference Tools
C.Organizational Tools
D.Windows Defender
4. Document the upgrades and repairs that you perform. Include
descriptions of the problem, possible solutions that have been tried to
correct the problem, and the steps taken to repair the problem.
A. History of repairs
B.Journal
C.Notes
D.Miscellaneous Tools
5. The sudden flow of electricity between two electrically charge objects
caused by contact, an electrical short, or dialectric breakdown.
A. ESD
B.Voltage
C.Current
D.Inductance

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
ANSWER KEY 1.1-2
Multiple Choice
1. B
2. C
3. D
4. B
5. A

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
TASK SHEET 1.1-2
Title: Tools, Equipments, Testing Devices in assembling/disassembling computer(s)
Performance Objective:
Given the Tools, Equipments and Testing Devices in
Assembling/Disassembling Computer(s) you should be able to
determine and know the different and proper types of Handling
Proper Tools in Assembling/Disassembling Computers following
OH & S Policies & Procedures as stated in information sheet 1.1-1
on OH & S to protect both yourself, the equipment and the
environment in the given time allotment.
Supplies/Materials : Bondpaper, TR, CBC, CBLM, OH & S Policies and Procedures by
ILO/WHO
Equipment : Anti-static strap/antistatic mat/gloves/assorted pliers/phillips-head
screwdriver/flat-head screwdriver/multi tester/googles/hex
drive/torx screw/toner probe/disk management tools/antivirus
Steps/Procedure:
1. Prepare all your tools. Provided that all peripherals are clean and ready, disassembling and
assembling is the reverse process of each other, what is the last taken out from the point of
disassembly, is the first part that will be assembled.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
2. Before opening the system case, be sure to turn off the system unit. Turn off and unplug
the AVR from the wall socket as well. After that, unplug all the cables connecting to the
back of the system unit. After clearing all the connected cables, put the system unit on
an empty working table.
3. Touch the unpainted part of your system unit with your bare hands to remove ESD of
your body. This is an important part before opening your system case. You might destroy
your RAM, Chipsets and other components of your motherboard. Wear antistatic wrist
strap, and follow instructions and steps on how to use the antistatic mat.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
4. Remove the screws of the side cover opposite to the side where the ports are. By most
system cases, if you are facing the back of the system unit the right side cover is to be
removed. Return the screws back to the screw holes to avoid losing them.
5. Once the side cover is removed, turn your system side down where the opened side of the
system unit should be facing upward where you can comfortably look down on the inside
of your system case

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
6. Assemble the motherboard first inside the CPU casing. Remove the retaining screws from
the standoff screws of the motherboard and let the motherboard seat on it with the ports
facing out towards the I/O shield. Lightly push the motherboard to set its ports to the
holes of the I/O shield. Put the retaining screws on the motherboard screw holes but do
not tighten it yet. Now be careful in doing this one and if this is your first time doing it, it
best if you lend a hand for assistance. Lightly push the motherboard towards to I/O
shield and lightly tighten the motherboard retaining screws alternately until all screws
are tight enough but not too tight. This is to ensure that our ports are protruding
correctly out of the I/O shield.
7. Once the motherboard is secured, put back the Front Panel (FP), Audio and USB header
connectors as you will be using your documentation for reference.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
8. Place all the hard disks, optical drives and other drives to the correct drive bays.
9. Connect all the daughter boards to the mother boards like RAM, Video Card and other
card peripherals to its proper slot inserting it properly and some cards will require
screws to be secured.
10. Connect the CPU to the mother board. Always check pin 1 should match with the
mother board.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
11. The data cables (IDE, SATA, floppy cable) should be connected to its proper
headers and drives. Remember the proper configuration of the placement of the cables
specially if you are dealing with the old IDE cables.
12. After the data cables are properly connected, place the power supply and secure it
with screws you removed earlier. After securing the Power Supply Unit to the chassis,
connect the power connectors to the drives and the motherboard.
13. Once all peripherals are connected properly, have a final inspection by visually
checking the loose connection or improper connection. Once the system unit connections
are thoroughly checked and verified, connect the keyboard, the monitor, and the power
connector then power up the computer. This initial powering up of the computer while
the side cover is open ensures us that everything is ok before putting back the side
cover. In case something goes wrong, we can accessibly correct the problem right away. If
everything is fine shutdown the computer, unplugged the AVR and remove the cables
connected to the back of your computer. Put the side cover back.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
14. Put the assembled computer back to its place and connect the rest of the cables
and connectors. Power it up and see if there are unusual effects of your
disassembling/assembling procedure done earlier.
Assessment Method: Hands-on demonstration with Oral Questioning

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
CRITERIA
Did you….
YES NO
1. Prepare the area that is flat, stable, clean, big
enough to accommodate all the parts of the
computer and free from unwanted materials like
liquids, dust, oils and other materials that may
disrupt the assembly of computer in order for you
to start the computer assembly. And all the tools,
equipment and testing devices are cleaned and in
perfect condition.
2. Prepare all the personal protective equipment
(PPE) including anti-static strap, gloves, googles, et
al…
3. Prepare all the tools like phillips screwdriver and
precision tools, multi tester, cable tester in order
for you to start assembling the computer.
4. Unplug all the power cables and other peripheral
cables before the start of the computer assembly.
5. Always ground yourself before the start of the
computer assembly.
6. Apply only required force that is necessary to
secure and properly fit all the computer parts
since all of the parts were all designed to fit
perfectly.
7. Consider and apply OH & S policies and procedure
in assembling Computer Hardware .
8. Configure BIOS(Basic Input and Output System)
according to the hardware specifications.
9. Securely screw all the peripheral devices so it will
not hang loose.
10. Prepare the O.S. and all other device drivers
after properly assembling the computer hardware
and configuring the BIOS.
11. Install the selected and chosen O.S. and all
of its device drivers to successfully test the
computer if it is perfectly running.
12. Prepare the computer for internet
connection and network connectivity.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Computer hardware(s) needed to assemble in accordance with
established procedures and systems requirements
1. Enumerate the different parts of the computer hardware needed to
assemble a fully functional computer(s).
2. Describe and differentiate the difference between what a computer
hardware is and a computer software.
3. Enumerate the different types of computer systems.
4. Describe the function(s) and operation(s) of the motherboard(mobo).
5. Describe the function(s) and operation(s) of the “Power Supply
Unit”(PSU).
6. Describe the function(s) and operation(s) of the different I/O devices.
7. Enumerate the different I/O devices.
8. Describe the function(s) and operation(s) of Storage Device(s).
9. Describe what is a daughter boards a.k.a expansion cards.
10. Enumerate the different types of daughter boards.
11. Describe the difference between Von Neumann Architecture and
Harvard Architecture.
12. Describe and differentiate the difference between Computer
Organization and Computer Architecture.
13. Describe the function(s) and operation(s) of a CPU.
14. Describe and differentiate the difference between a volatile(RAM)
and non-volatile memory(ROM-BIOS).
15. Describe what is a bus.
16. Enumerate the different types of bus.
17. Enumerate the different kinds of bus interface.
18. Describe what is a firmware.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Alloted time: 120 minutes
Computer Hardware(s)
Computer hardware includes the physical, tangible parts or components of a
computer, such as the chassis, central processing unit, monitor, keyboard,
computer data storage, graphics card, sound card, speakers and
motherboard.
By contrast, software is instructions that can be stored and run by
hardware. Hardware is so-termed because it is “hard” or rigid with respect to
changes or modifications; whereas software is “soft” because it is easy to
upgrade or change. Intermediate between software and hardware is
“firmware”, which is software that is strongly coupled to the particular
hardware of a computer system and thus the most difficult to change but
also among the most stable with respect to consistency of interface. The
progression from levels of “hardness” to “softness” in computer systems
parallels a progression of layers of abstraction in computing.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Hardware is typically directed by the software to execute any command or
instruction. A combination of hardware and software forms a usable
computing system, although other systems exist with only hardware
components.
This section will introduce major parts and themes of how computer
hardware works.
 Transistor. Vital electronic building block. Transistors are “solid state”
– no moving parts. One of the most important inventions in history.
Can act as a “switch” that we can turn on/off with electric signal.
 Silicon chip. Fingernail sized piece of silicon
 Microscopic transistors are etched onto silicon chips
 Chips. Can contain billions of transistors. Packaged in plastic, with
little metal legs, e.g. CPU chips, memory chips, flash chips.
Silicon(metalloid) vs. Silicone(soft substance on cooking utensils)
These are smaller IC’s with just a few “pins” of electrical connection.
IC with hundreds of pins exist, Inside the plastic package is a fingernail
sized silicon chip with transistors and other components etched on its
surface. Tiny wires connect the chip to the outside.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Modern computers use tiny electronic components which can be etched onto
the surface of a silicon chip.
Moore’s Law. (Gordon Moore, Intel co-founder). Transistors get 2x smaller
about every 2 years, sometimes listed as about 18 months. Can fit twice as
many transistors per chip. Due to better chip etching technology. It is not a
scientific law, just a broad prediction that seems to keep working. More
broadly, it captures the idea that per dollar, computer technology (not just
transistors) get exponentially better as time goes along. This is quite clear if
you look at the cost or capability of computers/cameras, et al… you have
owned. Moore’s Law results in more capable computers (compare what an
iPhone 7 can do vs. the original iPhone) as well as cheaper computers (less
capable computers show up everywhere, like thermostats, cars, calculators).
Two Effects:
1. Chips have twice the capacity every 2 years, speed does not double,
capacity doubles which is still very useful
2. Keeping capacity constant, chips get smaller and cheaper every 2
years. Why computers are now in cars, thermostats, greeting cards, et
al...

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Von Neumann Architecture
The template for all modern computers is the Von Neumann architecture,
detailed in a 1945 paper by Hungarian mathematician John von Neumann.
This describes a design architecture for an electronic digital computer with
subdivisions of a processing unit consisting of an arithmetic logic unit and
processor registers, a control unit containing an instruction register and
program counter, a memory to store both data and instructions, external
mass storage, and input and output mechanisms. The meaning of the term
has evolved to mean a stored-program computer in which an instruction
fetch and a data operation cannot occur at the same time because they
share a common bus. This is referred to as the Von Neumann bottleneck
and often limits the performance of the system.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Harvard Architecture
The Harvard Architecture is a computer architecture with separate storage
and signal pathways for instructions and data. The term originated from
Harvard Mark I relay-based computer, which stored instructions on
punched tape (24 bits wide) and data in electro-mechanical counters. These
early machines had data storage entirely contained within central
processing unit, and provided no access to the instruction storage as data.
Programs needed to be loaded by an operator; the processor could not
initialize itself.
Today, most processors implement such separate signal pathways for
performance reasons, but actually implement a modified Harvard
architecture, so they can support tasks like loading a program from disk
storage as data and then executing it.
Memory details
In a Harvard architecture, there is no need to make the two memories share
characteristics. In particular, the word width, timing, implementation
technology, and memory address structure can differ. In some systems,

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
instructions for pre-programmed tasks can be stored in read-only memory
while data in memory generally requires read-write memory. In some
systems, there is much more instruction memory than data memory so
instruction addresses are wider than data address
Contrast with von Neumann architectures
In a system with a pure von Neumann architecture, instructions and data
are stored in the same memory, so instructions are fetched over the same
data path used to fetch data. This means that a CPU cannot simultaneously
read an instruction and read or write data from or to the memory. In a
computer using the Harvard architecture, the CPU can both read an
instruction and perform a data memory access at the same time, even
without a cache. A Harvard architecture computer can thus be faster for a
given circuit complexity because instruction fetches and data access do not
contend for a single memory pathway.
Also, a Harvard architecture machine has distinct code and data address
spaces: instruction address zero is not the same as data address zero.
Instruction address zero might identify a twenty-four-bit value, while data
address zero might indicate an eight-bit byte that is not part of that twenty-
four-bit value.
Contrast with modified Harvard Architecture
A modified Harvard architecture machine is very much like a Harvard
architecture machine, but it relaxes the strict separation between
instruction and data while still letting the CPU concurrently access two (or
more) memory buses. The most common modification includes separate

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
instruction and data caches backed by a common address space. While the
CPU executes from cache, it acts as a pure Harvard machine. When
accessing backing memory, it acts like a von Neumann machine (where code
can be moved around like data, which is a powerful technique). This
modification is widespread in modern processors, such as the ARM
architecture, Power ISA and x86 processors. It is sometimes loosely called a
Harvard architecture, overlooking the fact that it is actually “modified”.
Another modification provides a pathway between the instruction memory
(such as ROM or flash memory) and the CPU to allow words from the
instruction memory to be treated as read-only data. This technique is used
in microcontrollers, including the Atmel AVR. This allows constant data,
such as text strings or function tables, to be accessed without first having to
be copied into data memory, preserving scarce (and power-hungry) data
memory for read/write variables. Special machine language instructions are
provided to read data from instruction memory, or the instruction memory
can be accessed using a peripheral interface. (This is distinct from
instructions which themselves embed constant data, although for individual
constants the two mechanisms can substitute for each other.)

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Computer Organization and Architecture
In describing computers, a distinction is often made between computer
architecture and computer organization.
Computer architecture refers to those attributes of a system visible to a
programmer or, put another way, those attributes that have a direct impact
on the logical execution of a program. Computer organization refers to the
operational units and their interconnections that realize the architectural
specifications.
Examples of architectural attributes include the instruction set, the number
of bits used to represent various data types (e.g., numbers, characters), I/O
mechanisms, and techniques for addressing memory. Organizational
attributes include those hardware details transparent to the programmer,
such as control signals, interfaces between the computer and peripherals,
and the memory technology used.
As an example, it is an architectural design issue whether a computer will
have a multiply instruction. It is an organizational issue whether that
instruction will be implemented by a special multiply unit or by a
mechanism that makes repeated use of the add unit of the system. The
organizational decision may be based on the anticipated frequency of use of
the multiply instruction, the relative speed of the two approaches, and the
cost and physical size of a special multiply unit.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Types of computer systems
1. Personal Computer
2. Mainframe Computer
3. Departmental Computer
4. Super Computer
5. Quantum Computer
1. Personal computer
The personal computer, also known as the PC, is one of the most common
types of computer due to its versatility and relatively low price. Laptops are
generally very similar, although they may use lower-power or reduced size
components, thus lower performance.
Case
The Computer case encloses and holds most of the components of the
system. It provides mechanical support and protection for internal elements
such as the motherboard, disk drives, and power supplies, and controls and
directs the flow of cooling air over internal components. The case is also part
of the system to control electromagnetic interference radiated by the
computer, and protects internal parts from electrostatic discharge. Large
tower cases provide extra internal space for multiple disk drives or other
peripherals and usually stand on the floor, while desktop cases provide less
expansion room. All-in-one designs include a video display built into the
same case. Portable and laptop computers require cases that provide impact
protection for the unit. A current development in laptop computers is a
detachable keyboard, which allows the system to be configured as a touch-
screen tablet. Hobbyists may decorate the cases with colored lights, paint, or
other features, in an activity called case modding.
Basic hardware
components of a
modern personal
computer, including a
monitor, a
motherboard, a CPU, a
RAM, two expansion
cards, a power supply,
an optical disc drive, a
hard disk, a keyboard
and a mouse.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Power supply
A power supply unit (PSU) converts alternating current (AC) electric power to
low-voltage direct current (DC) power for the internal components of the
computer. Laptops are capable of running from a built-in battery, normally
for a period of hours.
Motherboard
The motherboard is the main component of a computer. It is a board with
integrated circuitry that connects the other parts of the computer including
the CPU, the RAM, the disk drives (CD, DVD, hard disk, floppy disk, or any
others) as well as any peripherals connected via the ports or the expansion
slots.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Components directly attached to or to part of the motherboard include:
The CPU (central processing unit), which performs most of the
calculations which enable a computer to function, and is referred to
as the brain of the computer which get a hold of program instruction
from RAM, interprets and processes it and then send it back to
computer result so that the relevant components can carry out the
instructions. It is usually cooled by a heat sink and fan, or water-
cooling system. Most newer CPU include an on-die graphics
processing unit (GPU). The clock speed of CPU governs how fast it
executes instructions, and is measured in GHz; typical values lie
between 1 GHz and 5 GHz. Many modern computers have the option
to overclock the CPU which enhances performance at the expense of
greater thermal output and thus a need for improved cooling.
The chipset, which includes the north bridge, mediates
communication between the CPU and the other components of the
system, including main memory; as well as south bridge, which is
connected to the north bridge, and supports auxiliary interfaces and
buses; and, finally, a Super I/O chip, connected through the south

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
bridge, which supports the slowest and most legacy components like
serial ports, hardware monitoring and fan control.
Random-access memory (RAM), which stores the code and data that
are being actively accessed by the CPU. For example, when a web
browser is opened on the computer it takes up memory; this is stored
in the RAM until the web browser is closed. RAM usually comes in
DIMMs in the sizes 2GB, 4GB and 8GB, but can be much larger.
Read-only memory (ROM), which stores the BIOS that runs when the
computer is powered in of otherwise begins execution, a process
known as Bootstrapping, or “booting” or “booting up”. The BIOS (Basic
Input Output System) includes boot firmware and power management
firmware. Newer motherboards use Unified Extensible Firmware
Interface (UEFI) instead of BIOS.
The Unified Extensible Firmware Interface (UEFI) is a specification
that defines a software interface between an operating system and
platform firmware. UEFI replaces the legacy Basic Input/Output
System (BIOS) firmware interface originally present in all IBM PC-
compatible personal computers, with most UEFI firmware
implementations providing support for legacy BIOS services. UEFI can
support remote diagnostics and repair of computers, even with no
operating system installed.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Buses. A bus is a common group of wires that interconnect
components in a computer system. The buses that interconnect the
sections of a computer system transfer address, data and control
information between the microprocessor and its memory and I/O
systems. In the microprocessor-based computer system, three buses
exist for this transfer of information:
a. Address
UEFI booting. Unlike the legacy PC
BIOS, UEFI does not rely on a boot
sector, defining instead a boot
manager as part of the UEFI
specification. When a computer is
powered on, the boot manager checks
the boot configuration and based on
its settings, loads into memory and
then executes the specified OS loader
or operating system kernel. The boot
configuration is defined by variables
stored in NVRAM, including variables
that indicate the file system paths to
OS loaders and OS kernels.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
b. Data
c. Control
The Intel family of microprocessor bus and memory sizes
Microprocessor Data Bus Width Address Bus
Width
Memory Size
8086 16 20 1M
8088 8 20 1M
80186 16 20 1M
80188 8 20 1M
80286 16 24 16M
80386SX 16 24 16M
80386DX 32 32 4G
80386EX 16 26 64M
80486 32 32 4G
Pentium 64 32 4G
Pentium
Overdrive
32 32 4G
Pentium Pro 64 32 4G
Pentium Pro 64 36 64G
Pentium II 64 32 4G
Pentium II,
Pentium III,
Pentium 4
64 36 64G
Many applications require knowledge of the bus systems located
within the personal computer. At times, main boards from personal
computers are used as core systems in industrial applications. These
systems often require custom interfaces that are attached to one of the
buses on the main board.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
The following are samples of the bus interface:
 ISA (Industry Standard Architecture)
 EISA (Extended ISA)
 VESA Local Bus
 PCI (Peripheral Component Interface)
 USB (Universal Serial Bus)
 AGP (Accelerated Graphics Port)
PCI
EISA
ISA
AGP

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
The CMOS battery, which powers the memory for date and time in the
BIOS chip. This battery is generally a watch battery.
The video card (also known as the graphics card), which processes
computer graphics. More powerful graphic cards are better suited to
handle strenuous tasks, such as playing intensive video games.
Expansion Cards
An expansion card in computing is a printed circuit board that can be
inserted into an expansion slot of a computer motherboard or backplane to
add functionality to a computer system via the expansion bus. Expansion
cards can be used to obtain or expand on features not offered by the
motherboard.
Storage devices
A storage device is any computing hardware and digital media that is used
for storing, porting and extracting data files and objects. It can hold and
store information both temporarily and permanently, and ca be internal or
external to a computer, server or any similar computing device. Data storage
is a core function and fundamental component of computers.
A sound card with a MIDI
daughterboard attached.
A daughterboard,
daughtercard, mezzanine
board or piggyback board is an
expansion card that attaches to
a system directly.
Daughterboards often have
plugs, sockets, pins or other
attachments for other boards.
Daughterboards often have only
internal connections within a
computer or other electronic
devices, and usually access the
motherboard directly rather than
through a computer bus.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Fixed Media
Data is stored by a computer using a variety of media. Hard disk drives are
found in virtually all older computers, due to their high capacity and low
cost, but solid-state drives are faster and more power efficient, although
currently more expensive than hard drives in terms of dollar per gigabyte, so
are often found in personal computers built post-2007. Some systems may
use disk array controller for greater performance or reliability.
RAID
Removable media
To transfer data between computers, a USB
Flash drive or optical disc may be used. Their usefulness depends on being
readable by other systems; the majority of machines have an optical disk
drive, and virtually all have at least one USB port.
RAID(Redundant Array of
Inexpensive Disks or Drives,
or Redundant Array of
Independent Disks) is a data
storage virtualization
technology that combines
multiple physical disk drive
components into one or more
logical units for the purposes of
data redundancy, performance
improvement, or both.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Input and Output peripherals
Input and output devices are typically housed externally to the main
computer chassis. The following are either standard or very common to
many computer systems.
Input. Input devices allow the user to enter information into the
system, or control its operation. Most personal computers have a
mouse and keyboard, but laptop systems typically use a touchpad
instead of a mouse. Other input devices include webcams,
microphones, joysticks, and image scanners.
USB Flash Drives vary from file
system to file system, a USB flash
drive may not be read/written in a
MAC OS, like the image on left, it is
a USB Flash Drive with 256GB
capacity that is only available for
Windows and Android OS with OTG.
USB Flash Drive has capacity that
vary from 16GB, 32GB, 64GB,
128GB and 256GB.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Output. Output devices display information in a human readable
form. Such devices could include printers, speakers, monitors or a
Braille embosser.
2. Mainframe Computer
A mainframe computer is a much larger computer that typically fills a room
and may cost many hundreds or thousands of times as much as a personal
computer. They are designed to performed large numbers of calculations for
governments and large enterprises.
An IBM System z9 mainframe

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
3. Departmental computing
In the 1960s and 1970s, more and more departments started to use cheaper
and dedicated systems for specific purposes like process control and
laboratory automation.
4. Super Computer
A supercomputer is superficially similar to a mainframe, but is instead
intended for extremely demanding computational tasks. As of June 2018,
the fastest supercomputer on the TOP500supercomputer list is the Summit,
in the United States, with a LINPACK benchmarkscore of 122.3 PFLOPS
Light, by around 29 PFLOPS.
The term supercomputer does not refer to a specific technology. Rather it
indicates the fastest computations available at any given time. In mid 2011,
the fastest supercomputers boasted speeds exceeding one petaflop, or 1
quadrillion (10^15 or 1,000 trillion) floating point operations per second.
Supercomputers are fast but extremely costly, so they are generally used for
by large organizations to execute computationally demanding tasks involving
large data sets. Supercomputers typically run military and scientific
applications. Although costly, they are also being used for commercial
applications where huge amounts of data must be analyzed. For example,
large banks employ supercomputers to calculate the risks and returns of
various investment strategies, and healthcare organizations use them to
analyze giant databases of patient data to determine optimal treatments for
various diseases and problems incurring to the country.
Arduino. An open source
microcontroller system used to
design dedicated systems
according to whatever you want, it
allows you to connect digital and
analog devices like sensors, relays,
motors, transistors, switch, LED,
LCD, keypad, et al…

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
5. Quantum Computer
Quantum computing is the study of a still-hypothetical model of
computation. Whereas traditional models of computing such as the Turing
machine or Lambda calculus rely on “classical” representations of
computational memory, a quantum computation could transform the
memory into a quantum superposition of possible classical states. A
quantum computer is a device that could perform such computation.
Quantum computing began in the early 1980s when physicist Paul Benioff
proposed a quantum mechanical model of the Turing machine. Richard
Feynman and Yuri Manin later suggested that a quantum computer could
perform simulations that are out of reach for classical computers.
Summit (supercomputer).
Summit or OLCF-4 is a
supercomputer developed by
IBM for use at Oak Ridge
National Laboratory, which as
of November 2018 was the
fastest supercomputer in the
world, capable of 200
petaflops. In current LINPACK
is clocked at 148.6 petaflops.
As of November 2018, the
supercomputer is also the 3rd
most energy efficient in the
world with a measured power
efficiency of 14.668
GFlops/watt. Summit is the
first supercomputer to reach
exaop (a quintillion operations
per seconds) speed, achieving
1.88 exaops during a genomic
analysis and is expected to
reach 3.3 exaops using mixed
precision calculations.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
The Bloch sphere is a representation of a
qubit, the fundamental building block of
quantum computers.
Photograph of a chip constructed by D-Wave Systems Inc. Mounted and
wire –bonded in a sample holder. The D-Wave processor is designed to
use 128 superconducting logic elements that exhibit controllable and
tunable coupling to perform operations.
Qubits are made of controlled particles
and the means of control (e.g. devices
that trap particles and switch them
from one state to another.
IBM’s 53-qubit Quantum Computer.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Hardware upgrade
When using computer hardware, an upgrade means adding new hardware to
a computer that improves its performance, adds capacity or new features.
For example, a user could perform a hardware upgrade to replace the hard
drive with SSD to get a boost in performance or increase the amount of files
that may be stored. Also, the user could increase the RAM so the computer
may run smoothly. The user could add a USB 3.0 expansion card in order to
fully use USB 3.0 devices, or could upgrade the GPU for extra rendering
power. Performing such hardware upgrades may be necessary for older
computers to meet a programs’ system requirements.
In the case of the more expensive and more powerful Supercomputer and
Quantum Computer, it would mean respectively to increase processing
speed in exaflops and in qubits.
Sales
For the third consecutive year, U.S. business-to-business channel sales
(sales through distributors and commercial resellers) increased, ending up
in 2013 at nearly 6% at $61.7 billion. The growth was the fastest sales
increase since the end of the recession. Sales growth accelerated in the
second half of the year peaking in fourth quarter with a 6.956% increase
over the fourth quarter of 2012.
In the case of the more expensive and more powerful Supercomputers and
Quantum computer, In Southeast Asia the Philippine government doesn’t
have the facility for Supercomputers, Japanese government has the K-
Supercomputer and China has the Tianhe-2 supercomputer, it is only
available to some wealthy countries that can afford it, other countries
cannot afford it for it is costly that can cost up $100 million of dollars up.
K Supercomputer Tianhe-2 Supercomputer

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Recycling
Because computer parts contain hazardous materials, there is a growing
movement to recycle old and outdated parts. Computer hardware contain
dangerous chemicals such as: lead, mercury, nickel and cadmium.
According to EPA these e-wastes have a harmful effect on the environment
unless they are disposed of properly. Making hardware requires energy, and
recycling parts will reduce air pollution, water pollution, as well as
greenhouse gas emissions. Disposing unauthorized computer equipment is
in fact illegal. Legislation makes it mandatory to recycle computers through
the government approved facilities. Recycling a computer can be made
easier by taking out certain reusable parts. For example, the RAM, DVD
drive, the graphics card, hard drive or SSD and other similar removable
parts can be reused.
Toxic computer components
The central processing unit contains many toxic materials. It contains lead
and chromium in the metal plates. Resistors, semi-conductors, infrared
detectors, stabilizers, cables and wires contain cadmium. The circuit boards
in a computer contain mercury and chromium. When these types of
materials and chemicals are disposed improperly will become hazardous for
the environment.
Environmental effects
According to the United States Environmental Protection Agency only
around 15% of the e-waste actually is recycled. When e-waste by products
leach into ground water, are burned, or get mishandled during recycling, it
causes harm. Health problems associated with such toxins include impaired
mental development, cancer and damage to the lungs, liver and kidneys.
That’s why even wires have to be recycled. Different companies have
different techniques to recycle a wire. The most popular one is the grinder
that separates the copper wires from the plastic/rubber casing. When the
processes is done there are two different piles left; one containing the copper

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
powder, and the other containing plastic/rubber pieces. Computer monitors,
mice and keyboards all have a similar way of being recycled. For example,
first each of the parts are taken apart then all of the inner parts get
separated and placed into its own bin.
National services
Recycling a computer is made easier by a few of the national services, such
as Dell and Apple. Both companies will take back the computer of their
make or any other make. Otherwise a computer can be donated to
Computer Aid International which is an organization that recycles and
refurbishes old computers for hospitals, schools, universities, et al…
References:
1. Computer Organization and Architecture 6th Edition
By: William Stallings
2. The Intel Microprocessors 8086/8088, 80186/80188, 80286, 80386,
80486, Pentium, Pentium Pro Processor, Pentium II, Pentium III,
Pentium IV Architecture, Programming and Interfacing 6th Edition
By: Barry B. Brey.
3. https://en.wikipedia.org/wiki/Computer_hardware
4. https://www.instructables.com/id/How-To-Assemble-A-Basic-
Desktop-PC/
5. https://en.wikipedia.org/wiki/Bus_(computing)
6. https://en.wikipedia.org/wiki/Computer_architecture
7. https://web.stanford.edu/class/cs101/hardware-1.html
8. https://en.wikipedia.org/wiki/Expansion_card#Daughterboard
9. https://en.wikipedia.org/wiki/Harvard_architecture
10. https://en.wikipedia.org/wiki/Quantum_computing
11. https://en.wikipedia.org/wiki/RAID
12. https://en.wikipedia.org/wiki/Summit_(supercomputer)
13. https://en.wikipedia.org/wiki/Turing_machine
14. https://en.wikipedia.org/wiki/Unified_Extensible_Firmware_Int
erface

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Self-Check 1.1-3
Multiple Choice. Choose the letter of the best answer. Write the letter of
your choice on the answer sheet.
1. Includes the physical, tangible parts or components of a computer, such
as the chassis, central processing unit, monitor, keyboard, computer data
storage, graphics card, sound card, speakers and mobo.
A. Computer software
B. Computer hardware
C. Bus
D. Chassis modding
2. What typically directs the computer hardware to execute any command or
instruction.
A. CPU
B. Bus interface
C. USB
D. Software
3. Which law states that transistors get 2x smaller about every 2 years,
sometimes listed as about 18 months.
A. Ohm’s Law
B. Moore’s Law
C. Trapezoidal Rule
D. Schrodingers Cat
4. A computer architecture that has physically separate pathways for
instructions and data.
A. Buckyball
B. Quantum superposition
C. Harvard architecture
D. Dark matter
5. Refers to the attributes of a system visible to a programmer or, put
another way, those attributes that have a direct impact on the logical
execution of a program.
A. Computer Organization
B. Personal Computer
C. Power Supply
D. Computer Architecture

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
ANSWER KEY 1.1-3
Multiple Choice:
1. B
2. D
3. B
4. C
5. D

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
JOB SHEET 1.1-3
Title: Assembling the PC
Performance Objective: Given the different computer hardware(s),
tool(s), equipment(s), Operating System and OH &
S Policies and Procedures, you should be able to
assemble one of the types of computer systems
particularly the PC computer system, following OH
& S Policies and Procedures on the given time
allotment.
Allotted time: 180 minutes
Supplies/Materials : Motherboard(mobo), CPU, Power supply unit,
RAM, Expansion cards, I/O devices, hard disk,
optical disk drive, O.S., Device drivers, Chassis,
TR, CBC and Session Plan Template
Equipment : Personal Computer System
Steps/Procedure:
1. Prepare and procure all the computer hardware(s), tool(s),
equipment(s), I/O devices and secure it on a clean, stable flat
surface, ready for assembling.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
i. Processor (CPU)
ii. Computer Case
iii. Optical Drive (DVD RW and SATA capable)
iv. Memory (RAM)
v. Power Supply
vi. SATA Cables
vii. Motherboard (SATA capable)
viii. Processor Fan
ix. Case Fan
x. Hard Drive (SATA capable)
xi. Assortment of case and drive screws (Not pictured)
xii. Screwdriver (for slotted and Phillips-head screws)
xiii. Wire cutters and strippers
xiv. Needle-nosed pliers
xv. Utility knife
xvi. Small flashlight
xvii. Adjustable wrench
xviii. Small container to hold screws
xix. Heat sink compound
xx. Antistatic strap

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
xxi. Antistatic mat
You may not use every single one of these tools in every
installation, but it is best to have all of them on hand in
case you have a use for them.
Warning: Using incorrect tools for a task (such as turning
a screw with a knife blade) can cause
equipment damage and bodily injury.
2. Open the computer case by removing the side panels. Find the
screws that hold the side panels in place and remove them
(shown in Figure 3 circled in red). The panel is removed by first
sliding it back (Figure 4) then lifting it away from the case (Figure
5).
Warning: Observe OH & S Policies and Procedures in handling the
chassis, it may have sharp edges. Handle with care to avoid
injury.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
3. Prepare the chassis for assembly. Three things need to be done
before assembly begins:
 Remove any parts or packaging materials have been
shipped inside the case (Figure 6)
 Remove the cover for the optical drive. On our case, we will
be removing the cover on the highest bay to mount our
DVD drive as shown in Figure 7. Do this by pressing in the
retaining tabs shown in Figure 8.
 Make note of the cables pre-installed in the case. These
should be front panel connections for features such as the
power switch, audio jacks and USB ports. If they are not
labeled, consult the manufacturer’s documentation and
label them yourself now before other parts are installed in
the case (Figure 8).

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
4. Put the antistatic wrist strap on your wrist (Figure 10) and
connect the other end to the computer case and follow
instructions on putting the antistatic mat, it should be the same
ground with the chassis on the unpainted part of the chassis. If
your strap is not equipped with a clip to hook to the chassis, find
a place to wedge the metal as shown in Figure 11. This will
prevent any buildup of static electricity on your body from
damaging the computer components.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Caution: Static electricity can ruin computer components. Always
wear a grounding strap when handling any internal components.
5. Install the motherboard. To install the motherboard we need
parts that should have been included with your purchased
components:
 I/O Bezel is a trim panel installed in the back of the case
that surrounds the interface ports on the motherboard. It
should be included with the motherboard. Figure 12 shows
the contents of the motherboard box.
 Standoffs are installed in the case screw holes to create a
riser that separates the case and motherboard. The screws
install into the standoffs as shown in Figure 13. Screws
and standoffs should be included with the case, but it is a
good idea to order these items just in case they aren’t
included.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
6. Install the I/O bezel plate into the opening in the back of the case
(Figure 14). It pushes in from the inside.
7. Install standoffs in the case. The standoffs screw into the
motherboard mounting holes shown in Figure 14. Check the
screw hole locations on the motherboard for exact placement.
8. Lower the motherboard into the case and align with the I/O bezel.
9. Install the screws. Figure 15 shows the motherboard installed in
the case. It works best to leave the screws loose until all of them
have been started and the board is aligned with the bezel.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Caution: To prevent damage to the motherboard it must only
contact the standoffs and screws. All of the standoffs and
screws must be installed.
10. Install the hard drive. The hard drive is the device that stores
all of your data. It is 3.5” wide and needs to be mounted so that
you can gain access to the cable connections on the back (Figure
16). If that is not possible you may need to connect cables before
you install the drive. To mount the drive:
i. Find a 3.5” drive bay to install the drive in. If you have
trouble finding a place to mount the drive consult your case
documentation for suggestions.
ii. Slide the drive into place until the screw holes on the sides
are lined up with the holes in the case.
iii. Install the screws (Figure 17).

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
11. Install Optical Drive. The optical drive is 5.25” wide and is
installed in the drive bay that we removed the cover from in a
previous step. Cable access considerations apply to this drive
also. To install the drive:
i. Slide the drive into the drive bay until the screw holes are
lined up and the front of the drive is flush with the front of
the case (Figure 18). Make sure that it is orientated
correctly.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
ii. Install the screws.
12. Install the CPU. The CPU is the brain of the computer. It is
installed on the motherboard in the socket shown in Figure 20.
To install the CPU:
i. Find the corner marking that designates pin 1 of the CPU
as shown in Figure 19. On this AMD brand of processor,
the corner is marked with an arrow. Consult the
manufacturer’s documentation for specific information
about your processor.
ii. Lift the small metal rod next to the socket as shown in
Figure 20.
iii. Find the corresponding marking on the CPU socket and
insert the CPU so that the markings are lined up.
iv. Push the rod down to lock the processor in place (Figure
21).

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
13. Install the RAM. The RAM is the temporary memory location
that the processor works from. Permanently stored data is pulled
from disks and stored in RAM while the processor works with it.
The memory is easy to install:
i. Set the RAM board in the socket as shown in Figure 22.
Check to see that the notch in the board is in the correct
location. If it is not, turn it around 180
ii. Press firmly on both ends of the board to set it into the
socket. Make sure the tabs lock into place as shown in the
Figure 23.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Caution: Pressing the boards in when the tab is not aligned
could cause damage to the RAM boards as well as the
motherboard.
14. Install the CPU Fan. The CPU fan is really a combination of a
heat sink and fan together. The unit draws heat away from the
CPU. To install the fan:
i. Place thermal compound to the CPU following the
instructions provided with the compound.
ii. Set the fan assembly on the CPU with mounting tabs
aligned.
iii. Pull the locking rod down on the fan assembly to lock into
place.
iv. Connect the fan assembly’s power connector to the
motherboard. Consult the manual to determine proper
placement.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
15. Install Chassis Fan. The chassis fan is usually installed on the
back panel of the case. If the fan mount is not obvious consult
the case documentation. To mount the fan:
i. Align the mounting holes by holding the fan to the
mounting pad on the inside of the chassis as shown in
Figure 25. The fan needs to be mounted so that it blows air
out of the chassis.
ii. Insert the screws from the outside of the case and tighten.
16. Install the Power Supply Unit. Consult your case
documentation for details and then follow these directions to
install the power supply:
i. Align the mounting holes in the case and power supply as
shown in Figure 26.
ii. Insert screws and tighten.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
17. Connect all the cables. With all of the components installed in
the case, the jungle of wires can be daunting. It is important to
consult the motherboard manual in order to make sure proper
connections are made. There are two kinds of connections, power
and data.
i. Every device that has been installed needs power. In Figure
27, the power supply connectors are shown. The
motherboard has two power connections, and there are two
connectors specifically for SATA devices (drives). The other
connectors will run fans and other non-SATA devices.
ii. Data cables connect drives and front panel devices to the
motherboard. Please consult the motherboard
documentation for the exact placement of connectors.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Warning: Incorrect connections can damage components
and cause bodily injury.
18. Wrap-up. Now that the components are completely installed,
the last thing to do is to reinstall the side panels on the case. The
computer is now ready to be turned on and to have software
loaded on it. If the computer has problems starting up, check all
component connections and mounting to make sure that you
have hooked everything up correctly. Consult individual
component manuals for specific troubleshooting information if
problems persist.
Assessment Method: Demonstration with Oral Questioning

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
CRITERIA
Did you….
YES NO
1. Prepare and procure all the computer hardware(s)
to assemble the PC computer system.
2. Clean and secure to all the tool(s), equipment(s) to
make sure they are all in perfect condition.
3. Prepare all the computer hardware(s), tool(s),
equipment(s) to assemble PC computer system in a
flat, stable, secure table area.
4. Observe OH & S Policies and Procedures in
assembling the PC computer system.
5. Properly ground yourself against antistatic
electricity by wearing antistatic wrist strap and
antistatic mat.
6. Properly fasten screws inside the chassis to
prevent loose drive screws.
7. Observe cleanliness and neatness in connecting
cables by using cable ties and cable organizers.
8. Properly connect all the cables (SATA, IDE, power,
et al…) in the bus interface with an ample amount
of force without compromising loose thread or the
possibility of computer parts to broke into pieces.
9. Successfully install the Operating System after
wrapping up upon completion of the computer
assembly of the PC computer system.
10. Successfully install device drivers after
wrapping up upon completion of the computer

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Evidence Plan
Competency
standard:
Computer Systems Servicing NC II
Unit of
competency:
Install and Configure Computer Systems
Ways in which evidence will be collected:
[tick the column]
Observation&
Questioning
Demonstrationwith
oralQuestioning
Written
The evidence must show that the trainee…
Unit assembly is planned and prepared to ensure
OH & S policies and procedures are followed in
accordance with systems requirements.*
 
Materials necessary to complete the work are
identified and obtained in accordance with
established procedures and checked against
systems requirements.*
 
Tools, equipment and testing devices needed to
carry out the installation work are obtained in
accordance with established procedures and
checked for correct operation and safety.*
 
Computer hardware is assembled in accordance
with established procedures and systems
requirements.*
 
Basic-input-output-system (BIOS) configuration is
performed in accordance with hardware
requirements.*
 
NOTE: *Critical aspects of competency

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
TABLE OF SPECIFICATION
Content / Objective
TEST ITEM DISTRIBUTION
Total
No. of
Items
Percen
tage
(%)
Factual
Knowledge
Comprehe
nsion
Applicatio
n
% % %
OH & S Policies and
Procedures for
Assembling
Computer Hardware.
3(7.5%) 3(7.5%) 3(7.5%) 9 22.5%
Materials necessary
to complete the work
are identified.
3(7.5%) 2(5%) 2(5%) 7 17.5%
Tools, Equipment
and Testing devices
to assemble
computer(s).
3(7.5%) 3(7.5%) 3(7.5%) 9 22.5%
Computer
Hardware(s) is
assembled in
accordance with
established
procedures and
systems
requirements.
3(7.5%) 3(7.5%) 3(7.5%) 9 22.5%
Basic-input-output-
system (BIOS)
configuration is
performed in
accordance with
hardware
requirements.
2(5%) 2(5%) 2(5%) 6 15%
Total 14(35%) 13(32.5%) 13(32.5%) 40 100%

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
WRITTEN TEST
TEST I. Identification
Instruction. Identify what is ask and write your answer on the separate
answer sheet.
1. A workplace hazards that present risks to the OH & S that includes,
occupational hearing loss, falls, machines having moving parts, sharp
edges, hot surfaces & other hazards with the potential to crush, burn,
cut, shear, stab or otherwise strike or wound workers if used unsafely.
2. A workplace hazards that include harmful microorganisms seen only
under the microscope such as
bacteria, viruses, parasites, molds, yeast.
3. A workplace hazards that include the following, such as neurotoxins,
immune agents, dermatologic agents, carcinogens, reproductive toxins,
systemic toxins, asthmagens, pneumoconiotic agents, sensitizers.
4. A workplace hazards that include risks to mental & emotional well-being
of workers, such as feelings of job insecurity, long work hours, poor work-
life balance.
5. The most dangerous occupations in the world according to OH & S.
6. Something that can cause harm if not controlled.
7. The harm that results from an uncontrolled hazard.
8. A combination of the probability that a particular outcome will occur &
the severity of the harm involved.
9. Distils the hazard information into an easy to use graphical format.
10. Determines if risk has been lowered to an acceptable level

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
TEST II. Multiple Choice
Instruction. Choose the letter of the best answer. Write the letter of your
choice on the separate answer sheet.
1. Refer to differences in occupational injuries & illnesses that are closely
linked with demographic, social, cultural, economic, political factors.
a. Education
b. Occupational Health Disparities
c. Risk Assessment
d. Contemporary Developments
2. Which of the following universities/organizations provide a formal course
on Ph.D on OH & S.
a. Indiana State University
b. University of North Carolina
c. University of Southern California
d. University of Southern Philippines Foundation
3. The sudden flow of electricity between two electrically charged objects
caused by contact, an electrical short, or dialectric breakdown.
a. Hardware Tools
b. ESD (Electrostatic Discharge)
c. Antistatic wrist strap
d. Antistatic mat
4. These are small tools usually used in the computer assembly.
a. Cleaning Tools
b. Diagnostic Tools
c. Hand Tools

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
d. Software Tools
5. These tools are essential that helps ensure computer components are not
damaged during cleaning.
a. Hand Tools
b. Diagnostic Tools
c. Disk Management Tools
d. Cleaning Tools
6. These tools are used to test and diagnose equipment.
a. Hand Tools
b. Diagnostic Tools
c. Cleaning Tools
d. Disk Management Tools
7. In comparison with hardware tools, these tools help diagnose computer
and network problems and determine which computer device is not
functioning correctly.
a. Disk Management Tools
b. Software Tools
c. Protection Software Tools
d. Organizational Tools
8. These software tool has been designed to guard against attacks and to
remove malicious programs.
a. Hand Tools
b. Disk Management Tools
c. Organizational Tools
d. Protection Software Tools

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
9. An anti-malware component of Microsoft Windows. It replaces the
Microsoft Security Essentials.
a. Organizational Tools
b. Disk Management Tools
c. Windows Defender
d. Cleaning Tools
10. These tools are used to document all repairs and problems and is use as
a reference by other technicians.
a. Reference Tools
b. Cleaning Tools
c. Organizational Tools
d. Software Tools
11. These tool is use as an excellent source of information about specific
hardware problems and possible solutions like News groups, search
engines, websites, online forums and chat.
a. Cleaning Tools
b. Internet Reference Tools
c. Miscellaneous Tools
d. Organizational Tools
12. A conductor that connects your body to the equipment that you are
working on.
a. Wristwatch
b. Stop watch
c. Antistatic wrist strap
d. Voltage

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
13. A tool use to test a wrong connection of an RJ11 or an RJ45.
a. Cleaning Materials
b. Organizational Tools
c. Disk Management Tools
d. Cable Tester
14. An alcohol use to clean cable contacts.
a. Isopropyl alcohol
b. Rubbing alcohol
c. Detergent
d. Baking soda
15. The physical, tangible parts or components of a computer, such as the
chassis, central processing unit, monitor, keyboard, computer data
storage, graphics card, sound card, speakers and motherboard.
a. CPU
b. Motherboard
c. Computer Software
d. Computer Hardware
16. A law although not scientific states that transistors get 2x smaller about
every 2 years, sometimes listed as about 18 months.
a. Trapezoidal Rule
b. Moore’s Law
c. Lissajous curve
d. Point of inflection

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
17. The computer architecture in which the data and instruction has the
same bus thus they contend with each other which became its
bottleneck.
a. Computer Organization
b. Harvard Architecture
c. Von Neumann Architecture
d. Fine Arts
18. Refers to those attributes of a system visible to a programmer or, put
another way, those attributes that have a direct impact on the logical
execution of a program.
a. Computer Algebra System
b. Port Forwarding
c. Computer Organization
d. Computer Architecture
19. Refers to the operational units and their interconnections that realize
the architectural specifications.
a. Computer Organization
b. Computer Architecture
c. Long Term Evolution
d. Digital Signal Processing

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
20. One of the most common types computer system due to its versatility
and relatively low price.
a. Mainframe Computer
b. Personal Computer
c. Supercomputer
d. Departmental Computer
TEST III. True or False
Instruction. On the blank provide, write T if the statement is true, else write
F.
_____________1. The computer case encloses and holds most of the
components of the computer system.
_____________2. The power supply unit (PSU) converts alternating current
(AC) electric power to low-voltage direct current (DC) power
for the internal components of the computer.
_____________3. The motherboard is an integrated circuitry that connects the
other parts of the computer including the CPU, the RAM, the
disk drives (CD, DVD, hard disk, floppy disk, et al…) as well
as any peripherals connected via the ports or the expansion
slots.
_____________4. The CPU is not directly attached to or to part of the
motherboard.
_____________5. The RAM is not directly attached to or to part of the
motherboard.
_____________6. The RAM stores the code and data that are being actively

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
accessed by the CPU.
_____________7. Bus is a common group of wires that interconnect
components in a computer system.
_____________8. The CMOS battery powers the memory for date and time in
the BIOS chip.
_____________9. The video card aka the graphic cards processes computer
graphics.
_____________10. Output devices display information in a human readable
form such devices could include printers, speakers,
monitors or a braille embosser.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Answer Key
TEST I. Identification.
1.Physical Hazards 6. Hazard
2. Biological Hazards 7. Outcome
3. Chemical Hazards 8. Risk
4. Psychosocial Hazards 9. Historical Hazards ID Map
5. Construction 10. Risk Assessment
TEST II. Multiple Choice.
1. b 6. b 11. b 16. b
2. c 7. a 12. c 17. c
3. b 8. d 13. d 18. d
4. c 9. c 14. a 19. a
5. d 10. a 15. d 20. b
TEST III. True or False.
1. T 6. T
2. T 7. T
3. T 8. T
4. F 9. T
5. F 10. T

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Performance Test
Specific Instruction for the Candidate
Qualification Computer Systems Servicing NC II
Unit of Competency Install and Configure Computer Systems
General Instruction:
Given the necessary tool(s), material(s) and equipment(s), you are required
to install and configure PC computer systems in accordance with accepted
institutional/industry standard. (Allotted time: 5 hrs.)
Specific Instructions:
1. Prepare and procure all the computer hardware(s), tool(s),
equipment(s), I/O device(s) and secure it on a clean, stable flat
surface, ready for assembling. Please refer to Job Sheet 1.1-3 for
the complete name of the computer hardware(s) list.
2. Open the computer case by removing the side panels. Find the
screws that hold the side panels in place and remove them (shown
in Figure 3 circled in red). The panel is removed by first sliding it

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
back (Figure 4) then lifting it away from the case (Figure 5)
3. Prepare the chassis for assembly. Please refer to Job Sheet 1.1-3.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
4. Put the antistatic wrist strap on your wrist (Figure 10) and connect
the other end to the computer chassis and follow instructions on
putting the antistatic mat. Please refer to Job Sheet 1.1-3

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
5. Install the motherboard. Please refer to Job Sheet 1.1-3
6. Install the I/O bezel plate into the opening in the back of the case
(Figure 14). It pushes in from the inside.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
7. Install standoffs in the case. The standoffs screw into the
motherboard mounting holes shown in Figure 14. Check the screw
hole locations on the motherboard for exact placement.
8. Lower the motherboard into the case and align with the I/O bezel.
9. Install the screws. Figure 15 shows the motherboard installed in
the case. It works best to leave the screws loose until all of them
have been started and the board is aligned with the bezel. Please
refer to Job Sheet 1.1-3.
10. Install the hard drive. The hard drive is the device that stores all

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
your data. It is 3.5” wide and needs to be mounted so that you can
gain access to the cable connections on the back (Figure 16). If
that is not possible you may need to connect cables before you
install the drive. Please refer to Job Sheet 1.1-3
11. Install Optical Drive. The optical drive is 5.25” wide and is installed
in the drive bay that we removed the cover from in a previous step.
Cable access considerations apply to this drive also. To install the
drive please refer to Job Sheet 1.1-3.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
12. Install the CPU. The CPU is the brain of the computer. It is
installed on the motherboard in the socket shown in Figure 20. To
install the CPU properly please refer to Job Sheet 1.1-3.
13. Install the RAM. Please refer to Job Sheet 1.1-3

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
14. Install the CPU Fan. The CPU fan is really a combination of a heat
sink and fan together. The unit draws heat away from the CPU.
For the detailed instructions please refer to Job Sheet 1.1-3.
15. Install chassis fan. The chassis fan is usually installed on the back
panel of the case. If the fan mount is not obvious consult the case
documentation. To mount the fan please refer to Job Sheet 1.1-3

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
16. Install the Power Supply Unit. For the detailed directions in
installing the Power Supply Unit please refer to Job Sheet 1.1-3.
17. Connect all the cables. For the detailed instructions on connecting
all the cables please refer to Job Sheet 1.1-3.
18. Wrap-up. After following all the previous instructions in
assembling the computer hardware and components, the last
thing to do is to reinstall the side panels on the case. The
computer is now ready to be turned on and to have software

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
loaded on it especially the Operating System and the required
device drivers for the peripherals and the different I/O devices.
LIST OF EQUIPMENTS, TOOLS AND MATERIALS
EQUIPMENT
QTY Description
1 pc. Processor (CPU)
1 pc. Computer Chassis or Case
1 pc. Optical Drive
1 pc. RAM
1 pc. Power Supply Unit
1 pc. Cables (SATA/IDE)
1 pc. Motherboard(mobo)

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
1 pc. CPU Fan
1 pc. Chassis Fan
1 pc. Hard Drive (SATA capable)
SUPPLIES AND MATERIALS
1 pc. Assortment of Case
100 pcs. Drive screws
1 pc. Small container (to hold screws)
1 pc. Heat sink compound
1 pc. Antistatic wrist strap
1 pc. Antistatic mat
TOOLS
1 pc. Screwdriver (Flat-head/Phillips-head)
1 pc. Wire cutter with stripper
1 pc. Needle-nosed pliers
1 pc. Utility knife
1 pc. Flashlight
1 pc. Adjustable wrench

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
CRITERIA
Did you….
YES NO
1. Prepare and procure all the computer hardware(s)
in the preparation for assembly of the PC
computer system.
2. Clean and secure all the tools(s), equipment(s) to
make sure they are all in a perfect condition.
3. Prepare all the computer hardware(s), tool(s),
equipment(s) to assemble PC computer system in a
flat , stable, sure table area.
4. Observe proper OH & S Policies and Procedures in
assembling the PC computer system.
5. Properly ground yourself against antistatic
electricity by wearing antistatic wrist strap and
antistatic mat.
6. Properly fasten screws inside the chassis to
prevent loose drive screws.
7. Observe cleanliness and neatness in connecting
cables(data and power) by using cable ties and
cable organizers.
8. Properly connect all the cables (SATA, IDE, Power,
et al…) in the bus interface with an ample amount
of force without compromising loose thread.
9. Properly reinstall the side panels after following all
the previous instructions and after all the cables
are connected.
10. Successfully install the Operating System
after wrapping up upon the completion of the
computer assembly of the PC computer system.
11. Successfully install the device drivers after
wrapping up upon the completion of the computer

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
QUESTIONING TOOL
Questions to probe the candidate’s underpinning knowledge
Satisfactory
response
Extension/Reflection Questions Yes No
1. What will you do if you are having difficulty or having hard
time in assembling and installing a specific computer
hardware(s) in a PC computer system?
Model Answer:
Everything inside the PC computer system especially the
motherboard(mobo) is ergonomically designed to fit all other
parts of the computer like RAM, CPU, Video Card, Sound
Card, et al… Do not exert force that may compromise to loose
thread or the possibility that parts may broke into pieces.
 
2. How will you know that you have successfully assembled
and installed all the components of the entire PC computer
system after wrapping-up?
Model Answer:
Install the Operating System and all of its device drivers, this
will make sure that all of the computer hardware(s) and all of
its components are properly assembled and functioning.
 

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
3. How will you troubleshoot computer hardware problems?
Model Answer:
As a Computer Engineer and with my previous training with
Cisco Networking Academy Program coupled with a few years
of experience in myriad industries, the ISO “7 Layers of OSI
Reference Model” comes in handy for both troubleshooting
computer hardware problems and troubleshooting computer
networking problems.
ISO’s “7 Layers of OSI Reference Model”
Encapsulation:
1) Physical
2) Data Link
3) Network
4) Transport
5) Session
6) Presentation
7) Application
Decapsulation:
1) Application
2) Presentation
3) Session
4) Transport
5) Network
6) Data Link
7) Physical
 

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Safety Questions
4. What will you do in order to prevent yourself from accidents
like the possibility of electrocution or maybe damaging some
computer parts while you are assembling or installing the PC
computer system?
Model Answer:
In order for you to prevent accidents like the possibility of
electrocution or maybe damaging an electronic parts of the
PC computer system, you use proper tools and personal
protective equipment (PPE) in assembling the computer and
properly ground yourself from antistatic electricity using
antistatic wrist strap and antistatic mat, because different
electrical charges coming from you or from other sources
that is different from the PC may cause damage to the
electronic parts.
Caution: Don’t wear antistatic wrist strap on a CRT monitor
or a Power Supply Unit, you might ground yourself from high
voltage like the 220V or high voltage capacitors from the CRT
monitor.
 
5. What will you do to have a safe and successful assembly of
PC computer system?
Model Answer:
Prepare a secure, stable, clean and free from any forms of
liquids or oils on the table area that you are going to
assemble the PC computer system, and make sure that the
table area is large enough to accommodate all the tool(s),
equipment(s), et al...
 
6. How will you maintain cleanliness, neatness and safety in
assembling PC computer system?
Model Answer:
Aside from preparing a stable, secure, clean and free from
any forms of liquids or oils, cable ties and cable organizers
come in handy to maintain the cleanliness, neatness and
thus prevent cable tangles that may cause short circuits, if
things come to worse.
 

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Contingency Questions
7. What will you do if the newly purchased computer
hardware(s) or component(s) fails or does not function as
it is expected to function upon computer assembly?
Model Answer:
Avail for the Computer Hardware Warranty from the reseller
or the distributor.
 
8. What will you do if the Warranty already expires and you
found out that one of the computer hardware(s) is not
functioning as it should be?
Model Answer:
Procure the dysfunctional computer hardware component(s),
warranty for certain device(s) only last for certain period of
time depending on the reseller or the distributor, mostly
about a year in a maximum.
 
Job Role/Environment Questions  

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
9. What will you do to the computer hardware(s) or the
component(s) that you replaced with during hardware
upgrade like buying and procuring a higher capacity RAM
or a CPU with higher cores like Intel i9?
Model Answer:
Most of the computer hardware(s) or component(s) contains
many toxic materials. It contains lead and chromium in the
metal plates. Resistors, semi-conductors, infrared
detectors, stabilizers, cables and wires contain cadmium.
The circuit boards in a computer contain mercury and
chromium. When these types of materials and chemicals
are disposed improperly will become hazardous for the
environment. The best way to properly dispose these parts
if they are no longer fit to function in the case of a
computer hardware upgrade is to recycle this parts to a few
national services, such as Dell and Apple. Both companies
will take back the computer of their make or any other
make. Otherwise a computer can be donated to Computer
Aid International which is an organization that recycles and
refurbishes old computers for hospitals, schools,
universities, et al…
 
10. What is the role of the reseller or the distributor of the
procured computer hardware(s) or component(s)?
Model Answer:
The role of the reseller or the distributor of the sold
computer hardware(s) or component(s) is to provide a
warranty from the period it was purchased.
 
Rules and Regulations  

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
11. What is an OEM?
Model Answer:
OEM is short for Original Equipment Manufacturer, which
is a somewhat misleading term used to describe a company
that has a special relationship with computer and IT
producers. OEMs are typically manufacturers who resell
another company’s product under their own name and
branding.
 
12. What does the Computer Hardware Warranty cover?
Model Answer:
The Hardware Warranty covers the repair, and if repair is
not possible, replacement of any PC, Laptop, Tablet, TFT
Monitor, CPU, Motherboard, Video Card, Sound Card, Hard
Drives, Optical Drives, printer/scanner, et al… for a given
period of time as provided by the reseller or a distributor
from the date of purchase of the warranty. These
obligations are dependent upon proper use of the products
and do not cover any parts of the products which have been
modified or repaired without the reseller or distributor’s
prior written consent.
 
13. What is a EULA?
Model Answer:
In comparison with the computer hardware, EULA which is
the short for “End-User License Agreement” is a legal
contract entered into between a software developer or
vendor and the user of the software, often where the
software has been purchased by the user from an
intermediary such as a retailer. A EULA specifies in detail
the rights and restrictions which apply to the use of the
software.
 

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
14. What is a VAR?
Model Answer:
VAR is the short for Value-Added Reseller, it refers
specifically to the act of a company branding a product to
its own name and offering its own warranty, support and
licensing of the product. The term is really a misnomer
because OEMs are not the original manufacturers; they
customize the original product.
 
The candidate’s underpinning
knowledge was:
 Satisfactory  Not
Satisfactory

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Inventory of Training Resources
Resources for presenting instruction
 Print Resources As per TR As per
Inventory
Remarks
Motherboard’s manual 30 pcs. 30 pcs. For Maintenance
Assorted Computer books,
PC Magazines and journals
1 lot 1 lot For
Replenishment
 Non Print Resources As per TR As per
Inventory
Remarks
Internet:
 Search Engines
 News Groups
 Online computer
manuals
 Online forums and chat
 Technical websites
For Reproduction
Digital Video Discs For Reproduction
Resources for Skills practice of Competency #1 ______________________________
 Supplies and Materials As per TR As per
Inventory
Remarks
Cable ties 1 box 1 box For
Maintenance
Cable organizer 1 box 1 box For
Maintenance
Compressed Air Can 1 box 1 box For
Maintenance
Isopropyl Alcohol 1 box 1 box For
Maintenance
Whiteboard 1 pc. 1 pc. For
Maintenance

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Fastener 1 lot 1 lot For
Maintenance
RJ 45 400 pcs. 400 pcs. For
Maintenance
Modular Box (RJ 45) 25 pcs. 25 pcs. For
Maintenance
Patch Panel(48 ports) 1 set 1 set For
Maintenance
UTP Cable 1 box 1 box For
Maintenance
Filler (lead-free) 1 spool 1 spool For
Maintenance
Fiber optic cable 2
meters(terminated)
10 pcs. 10 pcs. For
Maintenance
Lint free cloth 1 box 1 box For
Maintenance
Heat sink compound 25 pcs 25 pcs For
Maintenance
Small container to hold screws 10 pcs. 10 pcs. For
Maintenance
Journal 25 pcs. 25 pcs For
Maintenance
Working tables 10 sets 10 sets For
Maintenance
 Tools As per TR As per
Inventory
Remarks
Multitester 15 pcs 15 pcs For
Maintenance
Cable Tester 15 pcs 15 pcs For
Maintenance
Screwdriver(Flat-head/Phillips-
head)
15 pcs. 15 pcs. For
Maintenance
Antistatic wrist strap 25 pcs. 25 pcs. For
Maintenance
Antistatic mat 25 pcs. 25 pcs. For
Maintenance

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Needle-nosed pliers 15 pcs. 15 pcs. For
Maintenance
Long-nose pliers 15 pcs. 15 pcs. For
Maintenance
Wire cutter and stripper 15 pcs. 15 pcs. For
Maintenance
Utility knife 15 pcs. 15 pcs. For
Maintenance
Allen wrench 10 sets 10 sets For
Maintenance
Flash light/Head mounted light 15 pcs. 15 pcs. For
Maintenance
Crimping tools 15 pcs. 15 pcs. For
Maintenance
Soldering iron 15 pcs. 15 pcs. For
Maintenance
Solder sucker 15 pcs. 15 pcs. For
Maintenance
Portable electric hand drill 5 units 5 units For
Maintenance
Hex driver 15 pcs. 15 pcs. For
Maintenance
Punch-down tool 5 units 5 units For
Maintenance
Torx screwdriver 15 pcs 15 pcs. For
Maintenance
Precision screw drivers 15 sets 15 sets For
Maintenance
Loopback adapter 25 pcs. 25 pcs. For
Maintenance
Toner probe 5 units 5 units
 Equipment As per TR As per
Inventory
Remarks
Desktop Computers 30 units 30 units For
Maintenance
Laptop Computer/Notebook 10 units 10 units For

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Maintenance
Hub 10 units 10 units For
Maintenance
Repeater 10 units 10 units For
Maintenance
Switch 10 units 10 units For
Maintenance
Network Interface Cards 30 units 30 units For
Maintenance
Bridge 10 units 10 units For
Maintenance
Server cabinet/Frame 10 units 10 units For
Maintenance
Uninterruptible Power Supply 30 units 30 units For
Maintenance
Internet Subscription 1 unit 1 unit For
Maintenance
Server Computer 10 unit 10 unit For
Maintenance
Network Controller 1 unit 1 unit For
Maintenance
Router 15 unit 15 unit For
Maintenance
Wireless Access Point 15 unit 15 unit For
Maintenance
RAID 1 set 1 set For
Maintenance
Video camera 1 unit 1 unit For
Maintenance
Optical Drive 5 units 5 units For
Maintenance
USB External HD 2 units 2 units For
Maintenance
Network External HD 2 units 2 units For
Maintenance
Scanner 1 unit 1 unit For Repair

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Printer 1 unit 1 unit For
Maintenance
Network printer 1 unit 1 unit For
Maintenance
USB Flash Drive 15 pcs. 15 pcs. For
Maintenance
 Software As per TR As per
Inventory
Remarks
Desktop O.S. 30 pcs 30 pcs. For
Replenishment
Device Drivers 30 pcs. 30 pcs. For
Replenishment
Disk Management Tool 30 pcs. 30 pcs. For
Replenishment
Note: In the remarks section, remarks may include for repair, for
replenishment, for reproduction, for maintenance etc.

Computer Systems
Servicing NC II
Plan Training
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
BIBLIOGRAPHY
Internet
https://www.webopedia.com/TERM/O/OEM.html
https://yourdolphin.com/warranty
https://en.wikipedia/wiki/End_user_license_agreement
https://www.webopedia.com/quick_ref/OSI_Layers.asp
https://en.wikipedia.org/wiki/Occupational_safety_and_health
http://clhidohsr.blogspot.com/2010/11/steps-for-safe-and-successful-
system.html
https://en.wikipedia.org/wiki/Computer_hardware
https://web.stanford.edu/class/cs101/hardware-1.html
https://www.instructables.com/id/How-To-Assemble-A-Basic-Desktop-PC/
Books
Computer Organization and Architecture 6th Edition By: William Stallings
The Intel Microprocessors 8086/8088, 80186/80188, 80286, 80386, 80486,
Pentium, Pentium Pro Processor, Pentium II, Pentium III, Pentium IV
Architecture, Programming and Interfacing 6th Edition By: Barry B. Brey
Others
TR
CBLM
CBC
OH & S

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
USPF-LRC Page 198 of 277
Developed by:
Supervise
Work-Based
Learning

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
FORM 4.1 SELF-ASSESSMENT CHECK
INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary
data or information which is essential in planning training
sessions. Please check the appropriate box of your answer
to the questions below.
BASIC COMPETENCIES
CAN I…? YES NO
1. PARTICIPATE IN WORKPLACE COMMUNICATION
1.1 Obtain and convey workplace information

1.2 Participate in workplace meetings and discussions

1.3 Complete relevant work related documents

2. WORK IN TEAM ENVIRONMENT
2.1 Describe team role and scope

2.2 Identify own role and responsibility within team

2.3 Work as a team member

3. PRACTICE CAREER PROFESSIONALISM
3.1 Integrate personal objectives with organizational goals

3.2 Set and meet work priorities

3.3 Maintain professional growth and development

4. PRACTICE OCCUPATIONAL HEALTH AND SAFETY
PROCEDURES
4.1 Identify hazards and risks

4.2 Evaluate hazards and risks

4.3 Control hazards and risks


Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
BASIC COMPETENCIES
CAN I…? YES NO
4.4 Maintain OHS awareness


Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
COMMON COMPETENCIES
CAN I…? YES NO
1. APPLY QUALITY STANDARDS
1.1 Assess quality of received materials

1.2 Assess own work

1.3 Engage in quality improvement

2. PERFORM COMPUTER OPERATIONS
2.1 Plan and prepare for task to be taken undertaken

2.2 Input data into computer

2.3 Access information using computer

2.4 Produce output/ data using computer system

2.5 Use basic functions of a www-browser to locate information

2.6 Maintain computer equipment and systems

3. PERFORM MENSURATION AND CALCULATION
3.1 Select measuring instruments

3.2 Carry out measurements and calculation

3.3 Maintain measuring instruments

4. PREPARE AND INTERPRET TECHNICAL DRAWING
4.1 Identify different kinds of technical drawings

4.2 Interpret technical drawing

4.3 Prepare/make changes to electrical/electronic schematics
and drawings 
4.4 Store technical drawings and equipment /instruments


Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
COMMON COMPETENCIES
CAN I…? YES NO
5. USE HAND TOOLS
5.1 Plan and prepare for tasks to be undertaken

5.2 Prepare hand tools

5.3 Use appropriate hand tools and test equipment

5.4 Maintain hand tools

6. TERMINATE AND CONNECT ELECTRICAL WIRING AND
ELECTRONICS CIRCUIT
6.1 Plan and prepare for termination/connection of electrical
wiring/electronics circuits 
6.2 Terminate/connect electrical wiring/electronic circuits

6.3 Test termination/connections of electrical wiring/electronics
circuits 
7. TEST ELECTRONIC COMPONENTS
7.1 Determine criteria for testing electronics components

7.2 Plan an approach for component testing

7.3 Test components

7.4 Evaluate the testing process

CORE COMPETENCIES
CAN I…? YES NO




Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
CORE COMPETENCIES
CAN I…? YES NO




2.3 Set router/Wi-Fi/wireless access point/repeater
configuration 



3.3 Perform testing, documentation and pre deployment
procedures 





Note: In making the Self-Check for your Qualification, all required competencies
should be specified. It is therefore required of a Trainer to be well- versed
of the CBC or TR of the program qualification he is teaching.

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
Evidences/Proof of Current Competencies
Form 4.2: Evidence of Current Competencies acquired related to
Job/Occupation
Current
competencies
Proof/Evidence Means of validating
Install and
configure
computer systems
Set-up Computer
Networks
Certificate of Training Cisco Networking Academy
Program (2 years)
Set-up Computer
Servers
Maintain and Repair
Computer Systems
and Networks

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
Identifying Training Gaps
From the accomplished Self-Assessment Check (Form 1.1) and the
evidences of current competencies (Form 1.2), the Trainer will be able to
identify what the training needs of the prospective trainee are.
Form 4.3 Summaries of Current Competencies Versus Required
Competencies
Required Units of
Competency/Learning
Outcomes based on CBC
Current
Competencies
Training
Gaps/Requirements
1. Install and configure computer systems
1.1 Assemble
computer
hardware
1.1 Assemble
computer hardware
1.2 Prepare Installer 1.2 Prepare Installer
system & drivers
for
peripherals/device
s
peripherals/devices
1.4 Install
application
software
1.4 Install
1.5 Conduct testing
and
documentation
1.5 Conduct testing
and documentation
2. Set-up computer networks
2.1 Install network
cables
2.1 Install network
cables
2.2 Set network
configuration
2.2 Set network
configuration
2.3 Set router/Wi-
Fi/wireless access
point/repeater
configuration
2.3 Set router/Wi-
Fi/wireless access
point/repeater
configuration
configured
computer
configured computer

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
networks networks
3. Set-up computer servers
3.1 Set-up user
access
3.1 Set-up user
access
3.2 Configure
network services
3.2 Configure
network services
documentation &
pre-deployment
practices
documentation &
pre-deployment
practices
4. Maintain & repair computer systems & networks
4.1 Plan & prepare
for maintenance &
repair
4.1 Plan & prepare
for maintenance &
repair
4.2 Maintain
computer systems
& networks
4.2 Maintain
computer systems &
networks
4.3 Diagnose faults
of computer
systems
4.3 Diagnose faults of
computer systems
4.4 Rectify/correct
defects in
computer systems
4.4 Rectify/correct
defects in computer
systems
computer systems
& networks
computer systems &
networks

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
Using Form No.1.4, convert the Training Gaps into a Training Needs/
Requirements. Refer to the CBC in identifying the Module Title or Unit of
Competency of the training needs identified.
Form No. 4.4: Training Needs
Gaps
Module
Title/Module of
Instruction
Duration (hours)
1.1 Assemble
computer hardware
Installing &
configuring computer
systems
60 hours
peripherals/devices
1.4 Install
1.5 Conduct testing
& documentation

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
Republic of the Philippines
University of Southern Philippines Foundation
Learning Resource Center
Region VII
MEMORANDUM OF AGREEMENT
KNOW ALL MEN BY THESE PRESENT:
This Memorandum of Agreement (MOA) is made and entered into on
this 12 day of October 2019 by and between:
University of Southern Philippines Foundation-Learning Resource Center
A TESDA Accredited University, with postal address at
Salinas Drive, Lahug, Cebu City.
duly represented herein by: Ian Mars P. Acut, NC II/LPT/TM 1 TESDA
Trainer by mandate of R.A. 7796, for the purpose, hereinafter referred to as
the PARTY.
-AND-
MAGUIKAY ELEMENTARY SCHOOL, a government public
elementary school located in Maguikay, Mandaue City, with the trainee
Jances Asuncion and duly represented and authorized herein by ____Leah P.
Noveras, Ed.D., CESO VI____, hereinafter referred to as DEPED.
WITNESSETH
1. PURPOSE & SCOPE.
The purpose of this Memorandum of Agreement is to set forth the
terms and conditions, scope of work and responsibilities of the parties
associated with their collaboration on TESDA’s Training Methodology Course
1 for Certificate of Competency COC1/COC2 Teaching Demo. These
Memorandum of Agreement further mentions, grades six student - Jances
Asuncion, a student of Maguikay Elementary school as a trainee of the demo
for Computer Systems Servicing, this will further expose him to have a basic
introduction on the Computer Assembly.
Specifically, both parties will cooperate to develop the Trainers
Methodology Course 1 of TESDA, this will further create and expose Jances
Asuncion in the process of getting a certification in a duly government
recognize institution like TESDA as mandated by R.A. 7796 and R.A. 7686.
2. BACKGROUND
Both parties see the benefits of this project, have a desire to pursue
the project and have determined that each brings unique expertise and
experience necessary to accomplish the objectives outlined above.

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
Ian Mars P. Acut has unique expertise and experience in the following
areas:
 Computer Systems Servicing NC II
 License Professional Teacher
 Computer Engineer
Jances Asuncion is a graduating grade six student from Maguikay
Elementary School:
 Track & Field athlete
 Eldest son of TM1 candidate
3. RESPONSIBILITIES
The USPF-LRC conducts a demo for the Certificate of Competency for
both COC1/COC2 as part of its training to be certified TM1, this will
accommodate the trainee in its duly accredited training center by TESDA in
the Lahug Campus located at Salinas Drive Cebu City.
The trainee will be properly taken cared with for Jances Asuncion is
the eldest son of the TESDA’s TM1 candidate. His responsibility is to listen
attentively to the trainer.
4. TERMS AND CONDITIONS
It is mutually understood and agreed by and between the parties that:
i. Each party takes legal and financial responsibility for the actions of
its respective employees, officers, agents, representatives and
volunteers. Each party agrees to indemnify, defend and hold
harmless the other to the fullest extent permitted by law from and
against any and all demands, claim, actions, liabilities, losses,
damages and costs, including reasonable attorney fees, arising out
of or resulting from the indemnifying party’s acts or omissions
related to its participation under this Memorandum of Agreement,
and each party shall bear the proportionate cost of any damages
attributable to the fault of such party, its officers, agents,
employees and independent contractors. It is the intention of the
parties that, where fault is determined to have been contributory,
principles of comparative fault will be applied.
ii. Each party, at its sole cost and expense, shall carry insurance or
self insure to cover its activities in connection with this MOA, and
obtain, keep in force and maintain, insurance or equivalent
programs of self-insurance, for general liability, workers
compensation and business automobile liability adequate to cover
its potential liabilities hereunder.
iii. This MOA may be amended from time to time by mutual agreement
of the parties in a written modification signed by both parties.

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
iv. This MOA may be terminated by mutual agreement of the parties,
and shall automatically terminate upon completion of all
responsibilities as stated herein, unless or otherwise amended.
5. FUNDING; COSTS.
The parties shall each be solely responsible for any and all costs
associated with their responsibilities under this MOA.
6. EFFECTIVE DATE AND SIGNATURE
This Memorandum of Agreement shall be effective upon the date of the
last party to sign this MOA below. The parties indicate agreement with this
Memorandum of Agreement by their signatures below.
______________________________ ___________________
Ian Mars P. Acut, LPT/NC II October 12, 2019
______________________________ ___________________
Jances Asuncion, MES October 12, 2019

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
Lahug, Salinas Drive Cebu City
Dear Mrs. Claribel P. Colipapa,
I am pleased to endorse to you Jances Asuncion, my eldest son and a
graduating grade six pupil from Maguikay Elementary School, also my alma
mater in elementary school days, as a chosen trainee for basic and
introduction to Computer Assembly in Computer Systems Servicing NC II.
I am confident that he will learn from this teaching demo in Assembling
Computer and thus further expose him of what is it about in acquiring
certifications in institutions duly mandated by law such as TESDA, R.A.
7796, R.A. 7686.
Sincerely,
Ian Mars P. Acut
LPT/CSS NC II/Computer Engineer

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
TRAINING PLAN
For Department of Education
Qualification: Computer Systems Servicing NC II
Trainees’ Training
Requirements
Training
Activity/Task
Mode of
Training
Staff
Facilities/Tools
and Equipment
Venue
Assessment
Method
Date
and
Time
Assemble
computer
hardware
1. Prepare personal
protective
equipment like
gloves, googles, et
al…
2. Ground yourself
with Antistatic
wrist strap and
Antistatic mat
against static
electricity, and clip
the other end to
the unpainted
chassis
3. Use only proper
tools in assembling
the computer,
improper use of
tools like using a
knife instead of a
On the Job
Training
Ambe,
Raul
Sorobin
Asuncio
n,
Jessica
Atig,
Jessa
Melon
Aton,
Flordeli
z
Cabrilla
s
Multitester,
Cable Tester,
Screwdriver(flat-
head/Philipps-
head), Antistatic
wrist strap,
Antistatic mat,
gloves, googles,
Operating
Systems, Device
Drivers
USPF-
ICT
Lahug
,
Salina
s
Drive
Cebu
City
Demonstrati
on
Oral
Questioning
Oct 26,
2019
8:00-
11:00
Oct 26,
2019
1:00-
5:00
Oct 27,
2019
8:00-
11:00
Oct 27,

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
screw may result in
physical injuries or
may damage
electronics parts.
4. Assemble the
different parts of
the computer,
tighten each screw
properly to prevent
loose screws.
5. Wrap-up. After
successfully
assembling all the
different parts of
the computer you
are now ready to
install the
Operating System
and its device
drivers for the
peripherals.
2019
1:00-
5:00
Prepared by : Ian Mars P. Acut Supervisor : < name with signature> Date:
Technical Education and Skills Development Authority

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
TRAINEE’S RECORD BOOK
Trainee’s No. 20191013
NAME : _______Jances Asuncion___________
QUALIFICATION : Computer Systems Servicing_NC II
TRAINING DURATION : October 26-27, 2019 2 Days_______
TRAINER : ___Ian Mars P. Acut_______________
Instructions:
This Trainees’ Record Book (TRB) is intended to serve as
record of all accomplishment/task/activities while undergoing
training in the industry. It will eventually become evidence
that can be submitted for portfolio assessment and for
whatever purpose it will serve you. It is therefore important
that all its contents are viably entered by both the trainees
and instructor.
The Trainees’ Record Book contains all the required
competencies in your chosen qualification. All you have to do
is to fill in the column “Task Required” and “Date
Accomplished” with all the activities in accordance with the
training program and to be taken up in the school and with
the guidance of the instructor. The instructor will likewise
indicate his/her remarks on the “Instructors Remarks”
column regarding the outcome of the task accomplished by
the trainees. Be sure that the trainee will personally
accomplish the task and confirmed by the instructor.
It is of great importance that the content should be
written legibly on ink. Avoid any corrections or erasures and
maintain the cleanliness of this record.
This will be collected by your trainer and submit the
same to the Vocational Instruction Supervisor (VIS) and shall
form part of the permanent trainee’s document on file.
THANK YOU.
I.D.

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
NOTES:
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
CORE COMPETENCIES
Unit of Competency: _Install and configure computer systems
NC Level II
Learning
Outcome
Task/Activity
Required
Date
Accomplished
Instructors
Remarks
Assemble
Computer
Hardware
1. Procure and
prepare
computer
hardware for
assembly
2. Follow OH & S
Policies and
Procedures by
preparing PPE
and the right
tools, equipment
3. Ground
yourself with
Antistatic wrist
strap and
Antistatic mat
4. Configure
BIOS/UEFI.
October 26,
2019
__________________ ___________________
Trainee’s Signature Trainer’s Signature
Unit of Competency: _Install and configure computer systems
NC Level II
Learning
Outcome
Task/Activity
Required
Date
Accomplished
Instructors
Remarks
Prepare
Installer
1. Create boot
disk
2. Follow
installation in
accordance with
software
manufacturer
EULA.
3. Install portable
application.
October 27,
2019
____________________ ______________________

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
Unit of Competency: Install and Configure computer systems
NC Level II
Learning
Outcome
Task/Activity
Required
Date
Accomplished
Instructors
Remarks
Conduct
testing and
documentation
1. Testing of
systems to
conform
requirements
2. Stress test
3. 5S and 3Rs
4.
Documentation
October 29,
2019
Learning
Outcome
Task/Activity
Required
Date
Accomplished
Instructors
Remarks
Install
operating
system and
drivers for
peripherals/
devices
1. Operating
system (OS) is
installed in
accordance with
established
installation
procedures and
to comply with
end-user
requirements.
2. Device drivers
are installed.
3. Apply
updates/patches
4. On-going
checks of the
quality of the
work
October 28,
2019
Learning
Outcome
Task/Activity
Required
Date
Accomplished
Instructors
Remarks
Install
operating
system and
drivers for
peripherals/
devices
1. Operating
system (OS) is
installed in
accordance with
established
installation
procedures and
to comply with
end-user
requirements.
2. Device drivers
are installed.
3. Apply
updates/patches
4. On-going
checks of the
quality of the
work
October 28,
2019
Unit of Competency: Install and Configure Computer systems
NC Level II
__________________________
Trainee’s Signature
_________________________
Trainer’s Signature
__________________________
_________________________

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
Unit of Competency: Set-up Computer Networks
NC Level II
Learning
Outcome
Task/Activity
Required
Date
Accomplished
Instructors
Remarks
Install
network
cables
1. Cable routes
are determined
according to
network design.
2. Identify
network
materials.
3. Tools,
equipment and
testing devices
needed to carry
out the
installation.
4. PPE is used
according to OH
& S Policies and
Procedures.
5. Cable splicing
is performed.
6. Network cables
and cable
raceway are
installed.
October 30,
2019
7. Installation
work is performed
and is checked.
8. OH&S and 5S
principles are
followed.
9. Excess
components and
materials are
disposed of based
on WEEE
directives and
3Rs waste
management
program.
______________________ ____________________

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
NC Level II
Learning
Outcome
Task/Activity
Required
Date
Accomplished
Instructors
Remarks
Set network
configuration
1. Checked
network
connectivity of
each terminal.
2. Network
diagnoses.
3. NIC are
configured.
4.
Communication
checking
between
terminals are
carried out.
5. Responding of
unplanned
events.
October 31,
2019
NC Level II
Learning
Outcome
Task/Activity
Required
Date
Accomplish
ed
Instructo
rs
Remarks
Set
router/Wi-
Fi/wireless
access
point/repea
ter
configuratio
n
1. Client Device
systems are
configured in
accordance with
manufacturers’
instructions and end
user preferences.
2. LAN is configured.
3. WAN is configured.
4. Wireless settings
are configured.
5.
Security/Firewall/Adv
ance settings are
configured.
November
1, 2019
____________________________
_______________________
____________________________
_______________________

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
NC Level II
Learning
Outcome
Task/Activity
Required
Date
Accomplishe
d
Instructor
s Remarks
Inspect
and test
the
configure
d
computer
networks
1. Final inspections
are undertaken to
ensure that it
conforms with the
manufacturer’s
instruction/manual
2. Computer
networks are
checked to ensure
safe operation.
3. Reports are
prepared/complete
d according to
company
requirements.
November 3,
2019
Unit of Competency: Set-up Computer Servers
NC Level II
Learning
Outcome
Task/Activity
Required
Date
Accomplished
Instructors
Remarks
Set-up
user
access
1. User folder is
created in
accordance with
NOS.
2. User access
level is configured
based on NOS.
3. Security check
is performed.
November 4,
2019
_______________________
__________________________
_______________________
__________________________

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
NC Level II
Learning
Outcome
Task/Activity
Required
Date
Accomplished
Instructors
Remarks
Configure
network
services
1. Normal
functions of
server are
checked in
accordance with
manufacturer’s
instructions.
2. Required
modules/add-ons
are
installed/updated
based on NOS.
3. Network
services to be
configured are
confirmed based
on user/system
requirements.
4. Operation of
network services
are checked.
5.Unplanned
November 5,
2019
events or
conditions are
responded to in
accordance with
established
procedures.
_______________________
__________________________

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
NC Level II
Learning
Outcome
Task/Activity
Required
Date
Accomplished
Instructors
Remarks
Perform
testing,
documentation
and pre-
deployment
procedures
1. Pre-
deployment
procedures is
undertaken
based on
enterprise
policies and
procedures.
2. Operation
and security
check are
undertaken.
3. Reports are
prepared.
November 6,
2019
Unit of Competency: Maintain and Repair Computer Systems
and Networks
NC Level II
Learning
Outcome
Task/Activity
Required
Date
Accomplished
Instructors
Remarks
Plan and
prepare for
maintenance
and repair
1. Maintenance
and/or Diagnosis
of faults is
planned and
prepared in line
with job
requirements.
2. Tools,
equipment and
testing devices
needed for the
maintenance are
obtained.
3. Materials
necessary to
complete the
work are
obtained.
4. OHS Policies
and Procedures
are followed
5. Computer
systems &
networks for
November 7,
2019
_______________________
__________________________

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
maintenance are
checked against
job/service order
or instructions
and
specifications.
Unit of Competency: Maintain & Repair Computer Systems &
Networks
NC Level II
Learnin
g
Outcome
Task/Activity
Required
Date
Accomplishe
d
Instructor
s Remarks
Maintain
compute
r
systems
and
networks
1. Appropriate
personal protective
equipment is used.
2. Normal function of
computer systems
and networks are
checked.
3. Periodic
Maintenance is
performed.
4.
Repairs/Replacemen
t
5. Unplanned events
or conditions are
responded.
November 8,
2019
______________________
_______________________
______________________
_______________________

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
Networks
NC Level II
Learning
Outcome
Task/Activity
Required
Date
Accomplished
Instructors
Remarks
Diagnose
faults of
computer
systems
and
networks
1. Appropriate
PPE is used in
line with standard
procedures.
2. Faults or
problems in the
computer systems
and networks are
diagnosed.
3. Contingency
measures are
managed and
implemented.
4. Unplanned
events or
conditions are
responded.
November 9,
2019
Networks
NC Level II
Learning
Outcome
Task/Activity
Required
Date
Accomplished
Instructors
Remarks
Rectify/correct
defects in
computer
systems and
networks
1. Appropriate
PPE is used in
line with
standard
procedures.
2. Defective
components or
parts are
replaced or
corrected.
3.
Adjustments, if
necessary are
made.
4. Unplanned
events or
conditions are
responded.
November 10,
2019
______________________
_______________________
______________________
_______________________

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
Networks
NC Level II
Learning
Outcome
Task/Activity
Required
Date
Accomplished
Instructors
Remarks
Inspect
and test
the
computer
systems
and
networks
1. Final
inspections are
undertaken.
2. Computer
systems and
networks are
checked/tested.
3. OHS standards
and 5S principles
are followed.
4. Work site is
cleaned and
cleared.
5. Excess
components and
materials are
disposed of.
6. Report is
prepared and
completed.
November 9,
2019
______________________
_______________________

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
TRAINEE’S PROGRESS SHEET
Name : Jances Asuncion Trainer :
Ian Mars P.
Acut
Qualification :
_Computer Systems
Servicing NC II
Nominal
Duration
: 72 hrs
Units of Competency
Training
Activity
Training
Duration
Date
Started
Date
Finished
Rating
Trainee’s
Initial
Supervisor’s
Initial
Assemble computer
hardware
1. Procure and
prepare
computer
hardware for
assembly
2. Follow OH &
S Policies and
Procedures by
preparing PPE
and the right
tools,
equipment
3. Ground
yourself with
Antistatic wrist
strap and
Antistatic mat
4. Configure
BIOS/UEFI.
8 hrs October
26,
2019
October
27, 2019
Competent I.M.A. J.A.

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
Prepare Installer
1. Create
portable
devices.
2. Prepare
customized
installers.
3. Install
portable
applications.
2 hrs. Oct. 28,
2019
Oct. 29,
2019
Install Operating System
and drivers for
peripheral/devices
1. O.S. is
installed
2. Device
drivers are
installed.
3. O.S. and
drivers
updates/patch
es are accessed
and installed
4. On-going
checks.
3 hrs.
Oct. 30,
2019
Oct. 31,
2019
1. Application
software are
installed.
2. Variation to
application
software
installation is
8 hrs.
Nov. 1,
2019
Nov. 4,
2019
Competent I.M.A J.A.

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
Install application software carried out.
3. Software
updates are
accessed and
installed.
Conduct Testing and
Documentation
1.
Devices/sy
stems/or
installatio
n is tested.
2. Stress test is
conducted.
3. 5S and 3Rs
are
followed
according
to
environme
ntal
policies.
4.
Document
ation.
5 hrs. Nov. 5,
2019
Nov. 6,
2019
Total
Note: The trainee and the supervisor must have a copy of this form. The column for rating maybe used either by giving a numerical rating or
simply indicating competent or not yet competent. For purposes of analysis, you may require industry supervisors to give a numerical rating for
the performance of your trainees. Please take note however that in TESDA, we do not use numerical rating

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
UNIVERSITY OF SOUTHERN PHILIPPINES FOUNDATION
Salinas Drive, Lahug, Cebu City
ICT Department
ON THE JOB TRAINING EVALUATION FORM
SY: ___________
Dear Trainees:
The following questionnaire is designed to evaluate the effectiveness of the On the Job
Training (OJT). Each appropriate box corresponds to your rating for each question asked.
The result of this evaluation shall serve as a basis for improving the design and
management of the OJT to maximize the benefits of the said program. Thank you for your
cooperation.
Legend: 5 – Outstanding
4 – Very good / Very satisfactory
3 – Good/ Adequate
2 – Fair/ Satisfactory
1- Poor/ Unsatisfactory
NA – not applicable
Item
No.
Question Ratings
INSTITUTIONAL EVALUATION 1 2 3 4 5 NA
1
Conducted an orientation about the immersion program, the
requirements and preparations needed and its expectations? 
2
Provided the necessary assistance such as referrals or
recommendations in finding the company for your immersion? 
3
Showed coordination with the Industry partner assignment and
its challenges? 
4
In-school preparations adequate to undertake Industry partner
assignment and its challenges? 
5 Monitored your progress in the Industry/company? 
6
Supervision been effective in achieving your immersion program
objectives and providing feedback when necessary? 
7
Conduct assessment of your immersion program upon
completion? 

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
8
Provided with the result of the Industry and assessment of your
immersion program? 
TOTAL
AVERAGE RATING: _____ Equivalent Rating: ____________________
Comments / Suggestions:
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
Item
No.
Question Ratings
INDUSTRY PARTNER/ COMPANY 1 2 3 4 5 NA
1 Was the Industry partner appropriate for your type of training
required and/or desired? 
2 Has the Industry partner designed the training to meet your
objectives and expectations?

3 Has the Industry partner showed coordination with CCS in the
design and supervision of the immersion program?

4 Has the Industry partner and its staff welcomed you and treated
you with respect and understanding?

5 Has the Industry partner facilitated the training, including the
provision of the necessary resources such as facilities and
equipment needed to achieve your immersion objectives? 
6 Has the Industry partner assigned a supervisor to oversee your
work or training?


Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
7 Was the supervisor effective in supervising you through regular
meeting, consultations and advise?

8 Has the training provided you with the necessary technical and
administrative exposure of real world problems and practices?

9 Has the training program allowed you to develop self-
confidence, self-motivation and positive attitude towards work? 
10 Has the experience improved your personal skills and human
relations? 
11 Are you satisfied with your training?

TOTAL
AVERAGE RATING: _4___ Equivalent Rating: ____Very Good___
________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
Signature:________________________________
Host Industry Partner: ________________________
PrintedName: _____________________________
Supervisor: _______Jessica Asuncion____________
Period of Training:____72 hours________________
OJT Instructor: ____________________________

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
TRAINING SESSION EVALUATION
INSTRUCTIONS:
This post-training evaluation instrument is intended to measure how
satisfactorily your trainer has done his job during the whole duration of
your training. Please give your honest rating by checking on the
corresponding cell of your response. Yours answers will be treated with
utmost confidentiality.
TRAINER/INTRUCTORS
Name of trainer: ______Ian Mars P. Acut______
1 2 3 4 5
1. Orient the trainees

2. Discusses clearly the unit of competencies and
outcomes to be attained at the start of every
module

3. Exhibits mastery of the subject/course he/she is
teaching 
4. Motivates and elicits active participation from the
students or trainees 
5. Keep records of evidence/s of competency
attainment of each student/trainees 
6. Instill value of safety and orderliness in the
classrooms and workshops 
7. Instills the value of teamwork and positive work
values 
8. Instills good grooming and hygiene

9. Instills value of time

10. Quality of voice while teaching

11. Clarity of language / dialect used in teaching

12. Provides extra attentions to trainees and students
with specific learning needs 
13. Attends classes regularly and promptly

14. Shows energy and enthusiasm while teaching

15. Maximizes use of training supplies and materials


Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
16. Dresses appropriately

17. Shows empathy

18. Demonstrates self-control


Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
This post training evaluation instrument is intended to measure how
satisfactory you trainer prepared and facilitated your training. Please give
your honest rating by checking on the corresponding cell of your response.
Your answers will be treated with utmost confidentiality.
Use the following rating scales:
5 – Outstanding
4 - Very Good/ Very Satisfactory
3 - Good/Adequate
2 - Fair/Satisfactory
1 - Poor/Unsatisfactory
(please rate)
PREPARATION 1 2 3 4 5
1. Workshop layout conforms with the components of
a CBT Workshop 
2. Number of CBLM is sufficient

3. Objectives of very training session is well explained

4. Expected activities/outputs are clarified

DESIGN AND DELIVERY 1 2 3 4 5
1. Course contents are sufficient to attain objectives

2. CBLM are logically organized and presented

3. Information Sheet are comprehensive in providing the
required knowledge 
4. Examples, illustrations and demonstration help you
learn 
5. Practice exercises like Task/Jobs Sheets are
sufficient to learn required skills 
6. Valuable knowledge are learned through the contents
of the course. 
7. Training Methodologies are effective

8. Assessment Methods and evaluation system are
suitable for the trainees and the competency 

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
9. Recording of achievements and competencies
acquired is prompt and comprehensive 
10. Feedback about performance of learners are given
immediately 
TRAINING FACILITIES AND RESOURCES 1 2 3 4 5
1. Training Resources are adequate

2. Training Venue is conductive and appropriate

3. Equipment, Supplies, and Materials are Sufficient

4. Equipment, Supplies , and Materials are suitable and
appropriate 
5. Promptness is providing Supplies and Materials

SUPPORT STAFF 1 2 3 4 5
1. Support Staff are accommodating

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
RATER 1 (please rate)
1. Preparation layout conforms
with the components of a CBT
workshop


3. Objective of every training
session is well explained 
4. Expected activities/outputs
are clarified 
RATER 2
workshop


are clarified 
RATER 3
workshop


are clarified 

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
RATER 4
workshop


are clarified 
RATER 5
workshop


are clarified 

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
Average Ratings
PREPARATION Average
1. Workshop layout conforms with
the components of a CBT
workshop
4.8
4.6
3. Objectives of every training
session is well explained
5
4. Expected activities/outputs are
clarified
5
General Average
4.85

Computer
Systems Servicing
NC II
Supervise Work-
Based Learning
Date Developed:
September 2019
Date Revised:
Issued by:
Developed by:
RANGE:
4.50 – 5.00 = Outstanding
3.50 - 4.49 = Very Good/Very Satisfactory
2.50 - 3.49 = Good/Satisfactory
1.50 – 2.49 = Fair/Adequate
0.00 – 1.49 = Poor/Unsatisfactory
General Interpretation:
The average rating for workshop layout is 4.8 which means
Outstanding and number of CBLM is 4.6 which is also Outstanding and also
Objectives of every training session is 5 which mean Outstanding, for
expected activities/outputs with an average score of 5 means Outstanding.
Finally, the general average is 4.85 thus the result shows it is Outstanding.
Recommendation:
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
__________________________________________________________________________.

Computer
Systems Servicing
NC II
Facilitate Learning
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC Page 240 of 277Developed by:
Facilitate
Learning
Session

Computer
Systems Servicing
NC II
Facilitate Learning
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
Training Activity Trainee
Facilities/Tools
and Equipment
Venue
Date &
Time
Remarks
(Workstation/
Area)
Prayer
Recap of Activities
Unfreezing Activities
Feedback of Training
Rejoinder/Motivation
All
trainees
Projector
Computer
Internet
Motherboard
CPU
Power Supply
Unit
RAM
I/O devices
Screwdriver(flat/
phillips)
Multitester
Pliers
Antistatic wrist
strap
Antistatic mat
Learning
Resource Area
8:00 am
to 8:30
am
Read information
sheet 1.1-1 OH & S
Policies and
Procedures for
Assembling Computer
Hardware.
Answer Self Check
1.1-1
Compare answer with
answer key 1.1-1
Perform Task Sheet
1.1-1 Observe OH & S
Policies and
Procedures in
Assembling Computer
hardware
Evaluate using
Performance Criteria
Checklist 1.1-1
Group 1
Projector
Computer
Internet
Motherboard
CPU
Power Supply
Unit
RAM
I/O devices
Screwdriver(flat/
phillips)
Multitester
Pliers
Antistatic wrist
strap
Antistatic mat
Learning
Resource Area
9:00 am
to 10:00
am
Competent
Read information
sheet 1.1-2 Tools,
Equipment and
Testing Devices to
assemble computer(s)
Projector
Computer
Internet
Motherboard
CPU
Power Supply
Practical Work
Area
10:00 am
Accomplished
Training Activity Matrix

Computer
Systems Servicing
NC II
Facilitate Learning
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
Answer Self Check
1.1-2
Perform Task Sheet
1.1-2 Tools,
Equipments, Testing
Devices in
assembling/disassem
bling computer(s)
Evaluate using
Checklist 1.1-2
Group 2 Unit
RAM
I/O devices
Screwdriver(flat/
phillips)
Multitester
Pliers
Antistatic wrist
strap
Antistatic mat
to 12:00
pm
Read information
sheet 1.1-3 Computer
Hardware(s) needed to
assemble in
accordance with
established
procedures and
system requirements
Answer Self Check
1.1-3
Compare Answer Key
1.1-3
Perform Job Sheet
1.1-3
Evaluate using
Checklist 1.1-3
Group 3
Projector
Computer
Internet
Motherboard
CPU
Power Supply
Unit
RAM
I/O devices
Screwdriver(flat/
phillips)
Multitester
Pliers
Antistatic wrist
strap
Antistatic mat
Practical Work
Area
1:00 pm
to 5:00
pm
Accomplished
List of Trainees:
Group 1 Group 2:
1. Asuncion, Jances 1. Ambe, Raul Sorobin
2. Asuncion, Jessica 2. Basa, Rizalyn Aquino
3. Atig, Jessa Melon 3. Branola, Saralyn
4. Aton, Flordeliz Cabrillas 4. Carulasan, Richlyn
5. Baghari, Camille Faith Galimba 5. Nable, Karen
Group 3:
1. Montecillo, Arjay 4. Romaguera, Raquel
2. Nacion, Angel Ortaliza 5. Villamon, Fe Salva
3. Pancho, Ferlyn

Computer
Systems Servicing
NC II
Facilitate Learning
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:

Computer
Systems Servicing
NC II
Facilitate Learning
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
Focus Group Discussion
Date: September 22, 2019
Agenda:
Competency-based Training Delivery
Present:
1. Jaime Ismael Picornell
2. Laryane Salimbagat
3. Ian Mars Acut
CBT Concerns Discussions Resolutions/Agreement
1. CBT Layout Competency base
training lay-out and
the venue itself has a
positive feedback
since the lay-out is
conducive for
learning and training.
Activities was not
emphasized properly and
it was under time, needs
improvement.
2. Monitoring of
Attendance
Regular checking of
attendance was
conducted every
meeting. No more
concern.
Task is achieved, no
additional action needed.
3. Utilization of work
area
The area was fully
utilized and good
enough for the
number of trainees.
The work area is
sufficient for all trainees.
4. Orientation The trainer oriented
the trainees
comprehensively and
deliberately. Training
schedule were also
presented, however it
was limited in the
context of having an
assessment for the
more experience
trainee(s).
CBT was carefully
The presented training
schedule were agreed by
both parties.
Minutes of the Meeting Template

Computer
Systems Servicing
NC II
Facilitate Learning
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
a. CBT
b. Roles
c. TR
d. CBLM
e. Facilities
f. Evaluation system
explained and every
question ask by the
trainee was answered
and clarified.
The role of the trainer
and the trainee was
carefully explained.
Training Regulation
was highlighted
during the orientation
as one of the
important basis of
training.
Facilities were also
presented through
the use of power
point presentation.
Each facility and its
uses was also
explained. Rules and
regulation on how to
use the facilities were
emphasized.
The trainees were
also informed about
the evaluation
processes including
the schedule and pre
requisites.
Other clarification
and concerns were
also catered after the
orientation proper.
A pre-test is needed for
the CBT.
The flow of lessons must
take into considerations
the quick look of
previous lessons.
The comprehensive tour
of the shop and the 9
CBT areas must also be
taken into consideration,
in which it was
suggested that a
minimum of only three
areas are needed to
mention.
5. RPL Prior learning needs
to be assess
thoroughly.
Suggestions about
mentioning the
competency before prior
learning were
highlighted.

Computer
Systems Servicing
NC II
Facilitate Learning
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
6. Teaching methods
and technique
Teaching method and
techniques used by
the trainer during the
training is effective
and efficient.
Additional comments
and suggestions needed
to accommodate the
entire duration of the
class. Giving of
certificate(s) of
achievement after
mastery of the lesson.
7. Monitoring of
learning activities
a. Achievement
chart
b. Progress chart
Monitoring of
learning activities
were carried all
throughout the
training. Achievement
chart and progress
chart were updated
based on the output
of every trainee.
Needed to have these
monitoring tools like the:
progress chart and
achievement chart.
8. Feedback Feedback has a
positive result. It
motivates the trainee
for continuous
improvement and to
produce desirable
output.
General feedback is
required after completion
of the lesson and after
an assessment is done.
9. Slow learners The issue concerning
slow learner was
carefully addressed
and solve.
Additional comments
and suggestions were
added that caters to the
different types of
learners especially the
slow learners.
10. Other
concerns
The trainees asked
for tips and advices
on how to prepare the
upcoming
assessment.
Concerns regarding the
time – it was under time,
activities are not
emphasized like having a
pre-test, et al…

Computer
Systems Servicing
NC II
Facilitate Learning
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
Training Evaluation Report
Title of the Report
PRE-TEST AND POST-TEST ANALYSIS
Executive summary
The purpose of the Pre-test and Post-test is to determine the
trainee’s based knowledge, the readiness for a new learning and to
assess the effectiveness of the training process. This training
evaluation consists of objective aimed at assessing of the trainee’s
computer systems servicing skills, determining the trainee’s
knowledge and effectiveness of the competency-based learning
materials provided in the training.
The average mean and since the data gathered is less than 30,
T-test probability distribution fits for the data analysis. Trainee’s pre-
test and post-test results are compared and shown in a group. Since
the trainees have shown visible learning from the duration of the
training and the post-test score is increasing then it is recommended
that they will proceed to the next competency.
Rationale
The purpose of the pre-test is to determine the underpinning
knowledge and the readiness for new learning. On the other hand, the
post-test is to determine the effectiveness of the training program.
Objectives
The following are the underlying objectives of the training.
To determine if the CBT approach effectively enhance the skills of
the trainees in computer systems servicing.
To find out if the CBT approach effectively improves the
underpinning knowledge and work attitude of trainees to computer
systems servicing.
To assess the quality of the training program in terms of
attainment of the computer systems servicing competency
standards.
To investigate whether the training activity needs to be redesign or
discontinued.
To evaluate whether the CBT lay-out and resources effectively
improve the trainee’s competency in computer systems servicing

Computer
Systems Servicing
NC II
Facilitate Learning
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
underpinning knowledge, skills and attitude.
Methodology
The training program evaluation was administered through
varied assessment materials. This is done to comprehensively obtain
information or feedback on the effects of training program, assess the
value of the training in the light of that information and improve the
training program as a whole. The following are the common evaluation
methods used throughout the training program.
Written Test (Pre-test, Post-test, Self-Check, et al…)
Demonstration with questioning
Observation with questioning
Self-Checklist/Evaluation
Performance Checklist
Rating Sheets
Document Review
Portfolio
Group Discussion
Results and discussion
Scores
Perfect Score: 40
NO Name of Trainee PRE-TEST SCORE POST-TEST SCORE
1 Ambe, Raul Sorobin 32 33
2 Asuncion, Jessica 30 34
3 Asuncion, Jances 34 30
4 Atig, Jessa Melon 31 31
5 Aton, Flordeliz Cabrillas 32 30
6 Baghari, Camille Faith
Galimba
32 33
7 Basa, Rizalyn Aquino 29 36
8 Branola, Saralyn 28 32
9 Carulasan, Richlyn 29 31
10 Montecillo, Arjay 35 36

Computer
Systems Servicing
NC II
Facilitate Learning
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
11 Nable, Karen 31 33
12 Nacion, Angel Ortaliza 30 38
13 Pancho, Ferlyn 35 35
14 Romaguera, Raquel 31 32
15 Villamon, Fe Salva 30 36
i. Data interpretation
Comparing the results for the data interpretation for both the
Pre-test and Post-test, the table of values shows that most of the
trainee got a higher score in Post-test compared to Pre-test. This
means that the training is effective because their scores improved.

Computer
Systems Servicing
NC II
Facilitate Learning
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
ii. Data analysis
Data analysis shows that the total number of test conducted
on 15 trainees have a mean value of 31.27 for Pre-test score and
33.33 for Post-test score, Standard Deviation of 2.12 for Pre-test Score
and Standard Deviation of 2.44 for Post-test Score.
The table shows that the t Statistics is equal to -2.48 which
refers to the difference between the pre-test and the post-test score.
The P-Value is 0.020 which is smaller than 0.05, this means that the
Confidence Interval of 95% between (-3.779, -0.354) has a greater
chance of having this data to be true and valid, this means that the
test score has no significant difference.

Computer
Systems Servicing
NC II
Facilitate Learning
Session
Date Developed:
Sept 2019
Date Revised:
Issued by:
iii. Conclusion
As shown in the above mentioned analysis of data, the
intervention made during the Competency Based Training in
Computer Systems Servicing NC II is effectively increased the
learnings and skills of the trainee.
Recommendation
Competency Based Training in Computer Systems
Servicing NC II is therefore recommended for use as a medium of
instructions in University of Southern Philippines Foundation Senior
High School students while using Competency Based Learning Materials.

Computer Systems
Servicing NC II
Maintain Training
Facilities
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 253 of 277
Developed by:
Maintain
Training
Facilities

Computer Systems
Servicing NC II
Maintain Training
Facilities
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 254 of 277
Developed by:
WORKSHOP LAY-OUT
Legend:
Desktop Computers Waste Management
System
Wiring Closet with Internet
Connection
/Equipments/Tools

Computer Systems
Servicing NC II
Maintain Training
Facilities
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 255 of 277
Developed by:
OPERATIONAL PROCEDURE
Equipment Type
Desktop Computer
Equipment Code DC 2019 – 009
Location Practical Work Area/Computer Laboratory
Operation Procedure:
1. Inspect the set-up of the computer. Be sure that the area is dry and no spilt
liquid nearby.
2. Check the stability of the computer and keyboard.
3. Check power chords and cables. Check connections.
4. Wipe dust and remove unnecessary objects that will obstruct the use of the
computer.
5. Turn on AVR/UPS and then turn on the computer.
6. Use the computer properly. Avoid downloading from unrecognized/unsafe sites.
7. Before using external hard or flash discs, scan and clean. After using, be sure to
close the document/program and eject it.
8. Properly shut down the computer when not in use.
9. Turn off the AVR/UPS after shutting down the computer.
10. Return the mouse and keyboard to their proper place after use.
11. To protect the desktop computer, cover it (if available)

Computer Systems
Servicing NC II
Maintain Training
Facilities
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 256 of 277
Developed by:
12. Log out if your away by pressing + L.
13. Only use and install Operating System that is genuine with license on the
desktop computer in case of commercially available O.S. like Microsoft, to
protect the computer and prevent problems and hassle later on.
14. Update the latest virus definitions to protect the computer from viruses, worms,
malicious files and ransomware.
15. Follow occasional updates on the Operating System that connects to the
Internet, you should have a valid and genuine license as you purchased your
O.S. in the case of commercially available and in the case of Open Source O.S.
please follow updates in their sites.
1.)

Computer Systems
Servicing NC II
Maintain Training
Facilities
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 257 of 277
Developed by:
WORKSHOP HOUSEKEEPING SCHEDULE
Qualification CSS NC II Station/Bldg
Software Engineering
Department/IT
Building
Area/Section Practical Work Area
In-Charge Ian Mars Acut
ACTIVITIES
Responsi
ble
Person
Schedule for the _____________
Daily
Everyother
Day
Weekly
Every15th
Day
Monthly
Remarks
1. Clean and check assigned
computer equipment/ accessories
from dust and liquid; dry and
properly laid-out/ secured/stable
Trainer
Trainee
Janitor

2. Secure and update license of
commercially available software and
open source software and anti-virus
from computer viruses/worms
/malwares, unauthorized software
applications and ransomware.

3. Clean and arrange working tables
according to floor plan/lay-out;
check stability

4. Clean and check floor, walls,
windows, ceilings
• graffiti/dust/rust
• cobwebs and
outdated/unnecessary
objects/items
• obstructions
• any used materials/scraps (slugs,
stubs) spilled liquid
• open cracks (floor)

5. Clean and check work shop
ventilation and illumination by
dusting lamps/bulbs, replacing
non-functional lamps and keeping
exhaust clean


Computer Systems
Servicing NC II
Maintain Training
Facilities
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 258 of 277
Developed by:
6. Clean and check computer set -
monitor, CPU, keyboards, mouse –
free, unnecessary markings, dust;
cables and plugs are in order; well-
arranged; all items functional

7. Clean, inspect air conditioning
equipment:
• keep screen and filter free from
dust/rust
• Check selector knobs if in normal
positions and are functional
• Check if drainage is OK

8. Clean, check and maintain Tool
Room
• Free of dust, not damp
• Tools in appropriate
positions/locations
• With visible labels/signage
• Logbook and forms are complete,
in order and updated
• Lights, ventilation – OK

9. Clean and check Rest Room
• Urinals, bowls, wash basins,
walls and partitions are free from
stains, dirt, oils, graffiti and
unnecessary objects;
• Ceilings free from cobwebs and
dangling items
• Floor is kept dry; no broken tiles
or protruding objects
• Equipped with dipper and pails;
properly located after use
• Water systems is functional: no
dripping/damaged faucets or
pipes
• Drainage system is working, no
water-clogged areas
• No offensive odor


Computer Systems
Servicing NC II
Maintain Training
Facilities
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 259 of 277
Developed by:
• Lights /Ventilation – OK
10. Clean and check wash area:
• Walls/Floors- –free from oils,
molds, broken tiles, gums, stains
or graffiti
• Drainage system is functional
• Water system functional; no
dripping faucets or leaking pipes
• Free from unnecessary objects
(mops, rags)

11. Clean and maintain work shop
surroundings by sweeping/
removing fallen leaves, branches,
debris and other refuse, impounded
water, clearing pathways of
obstructions

12. Disposal of waste materials
(Follow waste segregation system)


Computer Systems
Servicing NC II
Maintain Training
Facilities
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 260 of 277
Developed by:
WORKSHOP INSPECTION CHECKLIST
Area/Section Practical Work Area In-Charge Ian Mars Acut
YES NO INSPECTION ITEMS
 1. Are the computer equipments/accessories free from dust and spill? Dry and
properly laid-out? Secured/stable?
 2. Are the commercially installed Operating System genuine and authentic with
the proper license in the case of a commercial O.S. and in the case of the open
source O.S. follow updates from time to time that needs internet connection to
fix with some few important updates like virus definitions, bug fixes, worms,
malware, ransomware.
 3. Are the working tables clean and dry? Arranged according to floor plan/layout?
Stable?
 4. Are floor, walls, ceilings, windows and doors clean, neat, without obstructions
or unnecessary odor? All hinges and locks functional? With exit plans?
 5. Is the workshop well-ventilated and with enough illumination?
 6. Is the computer set clean and dry? Cables, plugs, mouse, properly laid out and
functional? No cuts or splices in flexible wires?
 7. Is the air conditioning equipment clean and functional?
 8. Is the Tool Room free of dust, with legible and visible labels/signages, logbook
and forms complete, in order & updated? Tools with safety guards and in
appropriate positions/locations?
 9. Is the wash area clean, sanitized, free from unnecessary objects such as mops,
rags? Are all water, drainage and electrical systems functional?
 10. Is the rest room well-cleaned, dry and sanitized, no unacceptable odor and free
from unnecessary objects such as mops, rags, outdated signage, dangling
objects? Are the urinals, bowls, washbasins, walls ad partitions free from
stains, dirt, oils, graffiti and unnecessary objects? Is it equipped with adequate
dipper and pails and properly located after use? Are all water, drainage and
electrical systems functional?
 11. Is the workshop surroundings clean and cleared of obstructions, no impounded
water and with adequate lights?

Computer Systems
Servicing NC II
Maintain Training
Facilities
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 261 of 277
Developed by:
 12. Are there available receptacles for waste? Are the waste materials properly
segregated and disposed?
Remarks: Every items in the practical work area has been check and it shows that all items
are properly maintained and in good condition.
Inspected by: Ian Mars P. Acut Date: October 19, 2019

Computer Systems
Servicing NC II
Maintain Training
Facilities
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 262 of 277
Developed by:
EQUIPMENT MAINTENANCE SCHEDULE
EQUIPMENT TYPE Desktop Computer CPU Casing
EQUIPMENT CODE DCCC 2019-009
LOCATION PRACTICAL WORK AREA
ACTIVITIES
MANPOWER
Schedule for the Month of March
Daily Every
Other Day
Weekly Ever
y
15th
Day
Monthly Remarks
1. Check mother
board/daughter boards,
memory, processor, power
supply, electrical
connections, cables and
outlets
 Clean and kept dry
 Parts are well-
secured/attached
 Properly labeled
Computer
Technician
Trainer

Activity is
done
before
using the
computer
2. Check I/O ports and its
peripherals like USB, HDMI,
VGA, LPT, SATA if properly
powered and grounded:
 Clean and kept dry
 Parts are well-secured/
attached
 Inspect for damages and
replace parts if necessary
Trainees
Trainer

Activity is
done
before
using the
computer
3. Check cables if properly
connected to I/O ports for
desktop computers like VGA,
LPT, HDMI, USB, SATA.
Trainees
Trainer

Activity is
done
before
using the
computer

Computer Systems
Servicing NC II
Maintain Training
Facilities
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 263 of 277
Developed by:
4. Check Hard Disk and Back
Ups for RAID if properly
connected to SATA/IDE
ports.
Trainees
Trainer

Activity is
done
before
using the
computer
5. Check/Clean wire feeder
(rollers, wire speed/spool
adjustment); remove spilt,
dust; keep dry.
Trainees
Trainer 
Activity is
done
before
using the
computer
6. Run the equipment for 5
minutes and observe for
unusual noise or abnormal
operation; if repair is
necessary, send to
technician.
Trainees
Trainer 
Check
warranty
and after
service
assistance
from
dealer

Computer Systems
Servicing NC II
Maintain Training
Facilities
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 264 of 277
Developed by:
EQUIPMENT MAINTENANCE INSPECTION CHECKLIST
Equipment Type : DESKTOP COMPUTER CASING
Property Code/Number : CSS - 01
Location : PRACTICAL WORK AREA
YES NO INSPECTION ITEMS
1. Are the motherboard board/daughter boards, memory, CPU, power supply,
disk drives, optical drives cables and outlets clean and dry? Parts are well
secured/attached, no loose ends? Properly labeled?
2. Are the power supply properly attached to its recommended power rating to
provide power to the entire desktop computer? Parts are well-
secured/Attached? In good condition?
3. Are the fans (power supply, CPU) functional?
4. Are the I/O devices that connects to the CPU casing, cleaned and in good
condition? No short circuit?
5. Are the cables free from dust, rust, oil, Dry?
6. Is the equipment mounted properly?
7. Is the equipment in A1 condition? If not, was a report prepared and submitted
to authorized personnel?
Remarks: Equipment’s in the practical work area has been inspected and it shows that
all equipment’s are properly maintained.
Inspected by: Ian Mars Acut Date: October 19, 2019

Computer Systems
Servicing NC II
Maintain Training
Facilities
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 265 of 277
Developed by:
TAG OUT INDEX CARD
Log
Serial
Date
Issued
Type
(Danger/ Caution)
Description (System components, Test
Reference etc)
2019-
001
Sept 15,
2019
Do not open/mutilate Hard Disk
2019-
002
Sept 15,
2019
Connect only to proper
voltage/power/current
rating
Power Supply
2019-
003
Sept 15,
2019
Do not short
circuit/mutilate
Mother Board

Computer Systems
Servicing NC II
Maintain Training
Facilities
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 266 of 277
Developed by:
2019-
004
Sept 15,
2019
Do not short
circuit/mutilate
Daughter Board
2019-
005
Sept 15,
2019
Do not open/mutilate Central Processing Unit

Computer Systems
Servicing NC II
Maintain Training
Facilities
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 267 of 277
Developed by:
WASTE SEGREGATION LIST
Area/Section PRACTICAL WORK AREA
In-Charge Ian Mars Acut
GENERAL / ACCUMULATED WASTES
WASTE SEGREGATION
METHOD
Recycle Compost Dispose
Damaged LCD Monitor

Damaged Audio System

Electronic Waste


Computer Systems
Servicing NC II
Maintain Training
Facilities
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 268 of 277
Developed by:
BREAK DOWN / REPAIR REPORT
Property ID
Number
Desktop Computer System 090
Property Name Desktop Computer System
Location Practical Working Area
Findings:
Hard Disk Bad Sector/Intermittent
Problems
Recommendation:
Replace Hard Disk
Inspected by:
Ian Mars Acut
Reported to:
Management
Date:
September 15, 2019
Date:
September 15, 2019
Subsequent Action Taken:
Inspection and testing to verify the
functionality of the desktop
computer
Recommendation:
Replaced hard disk
By:
Property Custodian
Reported to:
Management
Date:
September 15, 2019
Date:
September 15, 2019

Computer Systems
Servicing NC II
Maintain Training
Facilities
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 269 of 277
Developed by:
SALVAGE REPORT
Area/Section Practical Work Area
In – Charge Ian Mars Acut
Facility Type Part Identified Recommendation
Desktop Computer
System
Mother Board/Daughter
Board/CPU/Power Supply
Clean with
Compressed Air/Lint
Free Cloth as it is
filled with
accumulated dust
and dirt.
Desktop Computer
System
Mouse Replace battery of the
wireless mouse
Color Printer Ink Cartridge Store as back-up ink
cartridge for other
color printer model

Computer Systems
Servicing NC II
Maintain Training
Facilities
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 270 of 277
Developed by:

Computer Systems
Servicing NC II
Maintain Training
Facilities
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 271 of 277
Developed by:
EQUIPMENT RECORD W/ CODE AND DRAWING
No. Location
Eqpt.
No.
Qty Title Description PO No. Drawing Ref.
1. Practical
work area
DCCC
2019-
009
10 Desktop PC
Computer
HP Desktop
Workstation
computer
2019100
2. Practical
work
area
MT
2019-
009
5 Multitester
Sanwa
Analog
Multitester
2019101
3. Practical
work
area
SD
2019-
009
5 Screw
Driver
Phillips-
head
2019102
4. Practical
work
area
PT
2019-
009
5 Precision
tools
Miniso 37-
in-1
precision
tools
2019103

Computer Systems
Servicing NC II
Maintain Training
Facilities
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 272 of 277
Developed by:
INSPECTION REPORT
FACILITY TYPE INCIDENT ACTION TAKEN
PROGRESS/
REMARKS
Personal Computer Boots
intermittently
Sent to repair
and
maintenance
The power supply unit
is problematic and
needs a new PSU.
LCD Monitor Loud
humming
noise, lines
across the
screen and
multiple
images.
Sent to repair
and
maintenance
Blown capacitor.
Wireless Mouse Mouse pointer
does not
respond to a
simple click
and drag.
Sent to repair
and
maintenance
The battery of the
wireless mouse is
weak, needs new
battery.
Reported by: Ian Mars P. Acut Date: September 15, 2019

Computer Systems
Servicing NC II
Maintain Training
Facilities
Date Developed:
Sept 2019
Date Revised:
Issued by:
USPF-LRC
Page 273 of 277
Developed by:
PURCHASE REQUEST
Purpose: The desktop computers need to be upgraded in the computer
laboratory in order to perform graphics intensive performance like
in architectural drawing, 3d modelling, parallel programming and
other processor intensive performance.
Department: Computer Science/ Date: September 15, 2019
Engineering
Requested by:
Ian Mars P. Acut
Received by:
_______________________________
Approved by:
Atty. Paulino A. Yabao
QUANTITY ITEM UNIT PRICE AMOUNT
30 pcs. Motherboard
compatible with
i9
P 19,500.00 P 585,000.00
30 pcs. LCD Monitor P 3,850.00 P 115,500.00
30 pcs. Video Card P 14,351 P 430,530.00
Total Php
1,131,030.00

Computer Systems
Servicing NC II
Utilize Electronic
Media
Date Developed:
Sept 2019
Date Revised:
Issued by:
Developed by:
Utilize
Electronic
Media

Computer Systems
Servicing NC II
Utilize Electronic
Media
Date Developed:
Sept 2019
Date Revised:
Issued by:
Developed by:
CONTENTS ON CD
A. Video on “How to Attached LCD Projector to Laptop/Computer”
B. Powerpoint presentation on “Facilitate Learning Session” COC1

Computer Systems
Servicing NC II
Utilize Electronic
Media
Date Developed:
Sept 2019
Date Revised:
Issued by:
Developed by:
COMPACT DISK

Computer Systems
Servicing NC II
Utilize Electronic
Media
Date Developed:
Sept 2019
Date Revised:
Issued by:
Developed by:

TM 1 TESDA Portfolio Computer Systems Servicing NC II

More Related Content

What's hot (20)

Similar to TM 1 TESDA Portfolio Computer Systems Servicing NC II (20)

More from Ian Mars Acut (6)

Recently uploaded (20)

TM 1 TESDA Portfolio Computer Systems Servicing NC II