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Toni Anicic 
Conversion Rate Optimization for Magento 
Meet Magento Poland 2014 
in the Age of Responsive
What is conversion rate optimization? 
When we say “conversion rate optimization” we usually mean A/B testing to establish which 
variation achieves more goal completions. 
KPI relevant for the test is the goal and it doesn’t necessarily have to be the eCommerce 
conversion rate. 
Meet Magento Poland 2014
A/B Testing (Split Testing) 
Meet Magento Poland 2014
Meet Magento Poland 2014 
Multivariate Testing
The conversion rate optimization 
process in 6 steps 
Meet Magento Poland 2014
Identify an issue / Ask a question 
Why are so many visitors exiting the website on the “Cart” page? 
Meet Magento Poland 2014
Construct a hypothesis 
Visitors are leaving to find a coupon code since they saw an “Apply coupon code” field on the 
Meet Magento Poland 2014 
“Cart” page
Invent treatments 
Putting a “How can I get a coupon code?” link next to the “Apply coupon code” field will 
reduce the amount of website exits from the “Cart” page 
Meet Magento Poland 2014
Find the best KPIs to set as goals 
The amount of website exits from the “Cart” page 
Meet Magento Poland 2014
Implement the test using a split 
testing software 
Create an A/B test with control version (no change), treatment A with one text, and treatment 
Meet Magento Poland 2014 
B with another for example
Analyze the data and implement 
Meet Magento Poland 2014 
conclusions
And then came responsive 
Meet Magento Poland 2014
Meet Magento Poland 2014 
Other?
6 things to A/B test on 
Magento in the age of 
responsive 
Meet Magento Poland 2014
Meet Magento Poland 2014 
Checkout 
Onestep checkout VS Onepage checkout 
Checkout page design, layout and distractions 
Copy on checkout page
Meet Magento Poland 2014 
Cart 
Removal of distractions 
Copy on cart page 
CTA
Product relations 
Related, upsell, cross-sell recommendations 
Related, upsell, cross-sell design and placement 
Meet Magento Poland 2014
Product pages 
Removal of social sharing icons and other distractions 
Meet Magento Poland 2014 
Add to cart button 
Tabs
Navigation 
Meet Magento Poland 2014 
What goes into main navigation 
Design and placement of navigation
Category pages 
Show more or fewer items per page 
Meet Magento Poland 2014 
Sort by price? Sort by name?
Meet Magento Poland 2014 
CRO vs SEO 
Awesome for users != Awesome for search engines
Meet Magento Poland 2014 
CRO vs SEO 
• Homepage 
• Default layered navigation 
• Headings 
• Internal linking structure and anchor texts
Where is the ROI in CRO? 
Meet Magento Poland 2014
ANY QUESTIONS? 
Meet Magento Poland 2014
THANK YOU! 
Toni Anicic, eCommerce consultant at Inchoo 
Meet Magento Poland 2014

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Toni Anicic: Conversion Rate Optimization for Magento in the Age of Responsive

  • 1. Toni Anicic Conversion Rate Optimization for Magento Meet Magento Poland 2014 in the Age of Responsive
  • 2. What is conversion rate optimization? When we say “conversion rate optimization” we usually mean A/B testing to establish which variation achieves more goal completions. KPI relevant for the test is the goal and it doesn’t necessarily have to be the eCommerce conversion rate. Meet Magento Poland 2014
  • 3. A/B Testing (Split Testing) Meet Magento Poland 2014
  • 4. Meet Magento Poland 2014 Multivariate Testing
  • 5. The conversion rate optimization process in 6 steps Meet Magento Poland 2014
  • 6. Identify an issue / Ask a question Why are so many visitors exiting the website on the “Cart” page? Meet Magento Poland 2014
  • 7. Construct a hypothesis Visitors are leaving to find a coupon code since they saw an “Apply coupon code” field on the Meet Magento Poland 2014 “Cart” page
  • 8. Invent treatments Putting a “How can I get a coupon code?” link next to the “Apply coupon code” field will reduce the amount of website exits from the “Cart” page Meet Magento Poland 2014
  • 9. Find the best KPIs to set as goals The amount of website exits from the “Cart” page Meet Magento Poland 2014
  • 10. Implement the test using a split testing software Create an A/B test with control version (no change), treatment A with one text, and treatment Meet Magento Poland 2014 B with another for example
  • 11. Analyze the data and implement Meet Magento Poland 2014 conclusions
  • 12. And then came responsive Meet Magento Poland 2014
  • 13. Meet Magento Poland 2014 Other?
  • 14. 6 things to A/B test on Magento in the age of responsive Meet Magento Poland 2014
  • 15. Meet Magento Poland 2014 Checkout Onestep checkout VS Onepage checkout Checkout page design, layout and distractions Copy on checkout page
  • 16. Meet Magento Poland 2014 Cart Removal of distractions Copy on cart page CTA
  • 17. Product relations Related, upsell, cross-sell recommendations Related, upsell, cross-sell design and placement Meet Magento Poland 2014
  • 18. Product pages Removal of social sharing icons and other distractions Meet Magento Poland 2014 Add to cart button Tabs
  • 19. Navigation Meet Magento Poland 2014 What goes into main navigation Design and placement of navigation
  • 20. Category pages Show more or fewer items per page Meet Magento Poland 2014 Sort by price? Sort by name?
  • 21. Meet Magento Poland 2014 CRO vs SEO Awesome for users != Awesome for search engines
  • 22. Meet Magento Poland 2014 CRO vs SEO • Homepage • Default layered navigation • Headings • Internal linking structure and anchor texts
  • 23. Where is the ROI in CRO? Meet Magento Poland 2014
  • 24. ANY QUESTIONS? Meet Magento Poland 2014
  • 25. THANK YOU! Toni Anicic, eCommerce consultant at Inchoo Meet Magento Poland 2014