Top 5 call center software solutions
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The document outlines key features of various call center software solutions, including RingCentral's inContact, ShoreTel Sky, Ameyo, Fonebell, and Nextiva. Common features include automatic call distribution, interactive voice response, and customer satisfaction surveys, with additional unique offerings from each provider. The document serves as a comparative overview of these software solutions and their capabilities.
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Top 5 call center software solutions
- 2. inContact Call Center Software Solution offered by RingCentral Key features Automatic call distribution (ACD) Interactive Voice Response (IVR) Personal Connection Dialer, Customer Satisfaction Surveys Speech and Desktop Analytics CRM Integration
- 3. ShoreTel Sky Call Center Software Solution Key features Automatic call distribution (ACD) Interactive Voice Response (IVR) Personal Connection Dialer, Customer Satisfaction Surveys Caller id/screening
- 4. Ameyo Call Center Software Solution Key features Call routing system Automatic call distribution Call recording Call reporting Call monitoring
- 5. Fonebell Contact Center Software Solution Key features Professional voice recordings Custom voice prompts Call forwarding Call transfer Call blocking Call return Answering rules
- 6. Nextivia Call Center Software Solution Key features Advanced IVR (Interactive Voice Response) Conditional Call Routing Options Enhanced Greeting & Queue Announcements One-Click Transfers Conference Bridge
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