Total quality management
- 1. TOTAL QUALITY MANAGEMENT Seema Deo Roll No.-128 mBa ‘C’ SeCtioN 07/12/12
- 2. Meaning and Definition:- TQM is a continuous process of improvement for individuals group of people and the total organization. TQM is the control of all transformation processes of an organization to best satisfy customer needs in the most economical manner, “By Leopald.S.Vasim”. 07/12/12
- 3. Characteristics of TQM:- Customer Satisfaction Leadership Integrated Activities Corporate Culture Strengthen Employee Commitment Totality Documentation Improvements 07/12/12
- 4. Principles and core concepts of TQM:- Principles Of TQM Core Concepts Of TQM 1. Delight the Customer 1.a. Customer Satisfaction b. Internal Customers are real 2. Management by Fact 2.a. All work in process b. Measurement 3. People based 3.a. Team work management b. People make quality 4. Continuous Improvement 4.a. Continuous improvement cycle b. Prevention 07/12/12
- 5. Benefits of TQM:- 2.Advantages Unique to TQM 3.Benefits to Customers 4.Benefits for the Company 5.Benefits to Staff 07/12/12
- 6. Total Quality Human Resources Strategy:- Total Quality Selected total quality HR tactical HR Grand strategies Strategies 1. Expansion 1. Aggressive Hiring, training, promotion 2. Promotion of successful experienced personnel 3. R & D Recruitment 4. Expansion Advisory Teams 5. Rapidly rising wage ranges 6. Job Creation 7. Communication of Tactical Strategies throughout the Organization 2. Development 1. Job Re-design and Job combinations 2. Re-training 3. Job Creation 4. Acculturation Training 5. Expand Training and Development 6. External Growth Teams 07/12/12
- 7. 3. Productivity 1. Productivity increases 2. Early retirement 3. Managed turn over 4. Efficiency improvement teams 5. OD interventions for productivity 6. Continuous training and development 4. Re-Direction 1. Retraining 2. Job Re-design 3. Re-assignments 4. Re-structuring 5. Re-direction teams 6. Lay-offs and terminations when required 7. Transition training and services 8. Early retirements 07/12/12
- 8. thaNk You 07/12/12